This Business is not BBB accredited
Phone: (530) 722-9500 Fax: (530) 722-9595 1113 Center Street, Redding, CA 96001 View Additional Web Addresses
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On 12/9/2013 this business’s accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that: 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Pro Trans include:
- 1 complaint filed against business that was not resolved
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised the rating for Pro Trans include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Steven Shaidell, Owner
Transmissions - Automobile
Products & Services
Pro Trans provides complete automotive services.
THIS LOCATION IS NOT BBB ACCREDITED
1113 Center Street
Redding, CA 96001 (530) 722-9500 Directions
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We had a slow dripping leak in one transmission hose. We received a quote from Pro-Trans of "no more than $400" to replace the hose and replace filter & fluid. The repair bill was $409.41 and written on the invoice is "Replaced Hose Assembly with High Pressure Hose to Repair Trans Fluid Leak". We were told that this high pressure hose would last a lot longer. One year later, on 12/23/2013 we were in Luling, Texas. As we accelerated at an intersection, the transmission would not engage. ALL the transmission fluid had poured out. Looking underneath we could see that the hose had come apart at a point where it had been connected with 3 hose clamps. Our transmission hose had not been replaced, it had been patched!! We have had email communication with Pro-Trans owner, ******* ********. He agreed to reimburse us $300 and we accepted, but he did not come through on this agreement. In Texas, we had to be towed to the dealership. They replaced all 3 transmission lines with new for $545. ******* at Pro-Trans was dishonest in his service and overcharged us.
Desired Settlement: $391.03 Service Bill (less cost of Filter)$137.00 Towing$528.03
Business Response: The company states that the consumer was fully aware that they were not getting new hoses, he put in a hose assembly. The bill included the transmission service and the labor, they were not charged for any hoses. The invoice they were given stated 3 months/3,000 mile warranty and that they do not take care of towing charges. This consumer received a deal on the work and the bill. The consumer is not entitled to anything more.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: Had shop install new seals in transmision and transfer case, rebuild transmision and install new part that was broken (trans tailhousing). Took vehicle into shop on 3-07-2013. They inspected vehicle and told me would be $1650 to resolve the issues and would take aprox a week to be fixed, I agreed and they went ahead with the repairs. The transmision had broke at the rear tailhouseing such is a replacable part. And they were to fix the transfer case leak. I called a week later and vehicle wasn't ready and couldn't give date upon estimate for completion. It wasn't till 3-24-2013 I was told truck was done so I drove down to pick up vehicle, the transfercase was still leaking so they had to pull into shop and fix the issue. 3-25-2013 vehicle was ready to pick up when I showed up at the shop the price drastically changed to $2000.31.. and was informed it had a 1 year 12000 mile warranty and that he would need for me to pay in cash. On 7-19-2013 I notice drips of oil on my driveway and took back into the shop pro trans and he had truck for about 50min then notified me that the part that was replaced had cracked again and that's were it was leaking. He tried blaming "something in the truck is causing it to break" but his tecnician looked it over and could not find any clearance issues. Then informed me to keep fluid in it and he would find another new part. Assuming he would be replacing under warranty. On 8-25-2013 I went to pro trans and talked to ***** the owner and asked what was going on that I need to have my truck fixed. ***** at pro trans then said he can find that part no problem and that he would only charge me half of what the original repair costs where and that he would not repair under warranty.
Desired Settlement: Everytime I call pro trans I am told something different from ***** and if I go into the shop he acts as if he doesn't care its not his problem. When u install parts u should make sure everything is going to be ok and not guess. Especially if transmisions is the shops specialty. He doesn't do what he says and tries to nickel and dime clients and aparently not a good job. From the customer service and run around I was giving I do not feel comfortable with pro trans servicing any of my vehicles let alone repair. I took the truck to another reputable transmision shop to have them inspect everything and fix anything that needs to be. Basically re do pro trans work. My overall goal is to get my truck fixed whether pro trans pays for the cost of the repairs or to refund my money as he is refusing warranty work and delaying the service.
Initial Business Response
BBB's Final Determination: The business failed to resolve the complaint issues.