BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Aamco Transmission & Total car care experts is a national franchise independtly owned specializing in transmissions repairs& engine repairs. We offer nation wide warranties on our transmission work.
Request a Quote
A BBB Accredited Business since
BBB has determined that Aamco Transmissions - Auburn meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Aamco Transmissions - Auburn include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Harry Uppal, President/Owner Mrs. Swaran Uppal, Secretary/Treasurer
Transmissions - Automobile Auto Repair & Service Brake Service
Products & Services
we repair & rebuild transmissions,engines,we do brakes, clutches , We specialize in rebuilding transfer cases, rear & front differentials.We perform factory maintenances, We honor extended warranties.we offer special fleet pricing.
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: when I wouldn't buy a not needed new transmission for my car the owner pulled wires out from under my dash and disabled my car. I was moving from California to Montana and my car started smoking , I had it towed to auburn calif (60 miles) and the next day brought it to aamco to get it looked at. The owner (female) told me I needed a new transmission before the mechanic even looked at my car. My husband went outside and talked to the mechanic, he said he hadn't even diagnosed it. After he drove it inspected it he told my husband the car is fine and it does not need a transmission. He recommended we replace the fluid, have it flushed. The owner got very mad after my husband told me this and I told her I wanted the fluid flushed only and I didn't want to buy a new $3200 transmission. She started making comments about how I am making bad decisions and my car will break down within miles and I don't know what im doing and I am wasting my money and time. I had the mechanic drain the fluid and I noticed the owner was whispering in his ear and then they finished it and parked it outside. I paid $120 and went to leave and my car wouldn't start. It was turning over but wouldn't engage. The owner started laughing at me and pointing and told me that I waS stupid and calling me sweetheart and told me goodluck! not her problem!!! I was in shock. I pushed my car outside their gate and parking lot and locked it up. I left it overnight. The next day I had my car towed 1 mile down the road to the Honda dealership ($75.00 tow charge)on Hwy 49 in Auburn California. I told the service advisor the whole story and what happened the day before.After they looked at my car they told me someone had removed (ripped out) wires and a electrical box from under my dash and that's why my car wouldn't start. It disabled my car, it was from the security system. The wires were hanging down and the car will not run without that piece. I had them replace the wiring under the dash and then had then do a complete check on my transmission. They told me that old recycled fluid had been put back into my car, there was no new fluid and there was no washer above the drain plug and the transmission oil drain plug was lose. If the car was driven Honda said it would have drained all the fluid and the transmission would have seized up and could have possibly blown my motor. I have documentation from aamco and from Honda. I can send it in to you. AAMCO was mad that I didn't drop $3200 to buy a new transmission and sabitoged my car. I have never dealt with dishonest people like them before. She was mean and spiteful. I drove my car 1000 miles, from California to Montana with no problems at all. Thank god I took my car to Honda. I want a complaint filed. I hope they don't do this to anyone else. The whole experience was awful, I actually lost out on a house since my arrival to Montana was two days later than anticipated.
Desired Settlement: I paid $120.00 to AAMCO for the flush they didn't perform, I paid Honda $157.00 for the tranny flush and they did the wiring for free (they felt bad for me) AND I paid $75 for the tow I want reimbursement of all that I also missed out on my house $600/500=$1100 thank you!!!
Initial Business Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|2/6/2012||Problems with Product/Service|
|1/30/2012||Problems with Product/Service|