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In Northeast California

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The staff at Sports Leisure Vacations is dedicated to making travel dreams come true. Since 1979, our goal has been to enrich your travel experiences with education and fun-filled activities, to create memorable journeys.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sports Leisure Vacations, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sports Leisure Vacations, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sports Leisure Vacations, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 28, 1989 Business started: 01/01/1979 Business started locally: 01/01/1979 Business incorporated: 12/17/2009 in CA

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Seller of Travel
P.O. Box 944255, Sacramento CA 94244
Phone Number: (916) 322-3360

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mark Hoffmann, Owner Mr. Scott Farrell, Sr. Tour Director/Technology Mr. Marc Gabris, Public Relations Officer Mr. Robert Veliky, Controller Mr. Clayton Whitehead, Co-owner
Contact Information
Principal: Mr. Mark Hoffmann, Owner
Business Category

Tours - Operators & Promoters Travel Agencies & Bureaus

Refund and Exchange Policy
We offer full refunds for all trips outside 60 days of trip departure with no questions asked. Within 60 days, refunds vary depending upon trip type, length, and price. Cancellation protection is available for an additional charge at the time of registration.
Products & Services

Door-to-door service and your first bag travels for free.

Well chosen hotels and restaurants: authentic travel experiences with just the right balance of luxury and comfort.

Unique Destinations and Itineraries: from oddities to dreams come true

Additional Locations

  • 9812 Old Winery Pl Ste 1

    Sacramento, CA 95827 (916) 361-2051 (800) 951-5556

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 951-5556(Phone)
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Complaint Detail(s)

10/30/2012 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: An advertised trip for $140 turned out to be $180 when I got the signup information. An advertisement by Sports Leisure Vacations for a trip on the Napa Valley Wine Train for November 22, 2012, appeared in the Sacramento Bee. The price was $140. I called and asked to reserve for five. I was told that the information would be sent to me and I would be billed at that time. Yesterday,(October 10, 2012) I received the information and the price for the trip now is $180. I called the company and was told that it was the Sacramento Bee's error and the company would not honor the advertised price. One of my friends who planned on going with us called Sports Leisure, talked to the owner and he said it was not the paper's fault but an unfortunate error. He would not back down. I am lodging this complaint because the ad ran twice with the same information and there was time to inform me of a problem. I feel the advertising was deceptive. ****** ******

Desired Settlement: I simply want them to be honest with the public when advertising. I had to cancel and it is very disappointing to the people in our group.

Business Response: Business' Initial Response
Customer states: Regarding my complaint #XXXXXXXX about Sports Leisure, I received a letter of apology and a $50 gift certificate toward another trip. My friend who also was to go on the Wine Train trip and was inconvenienced by the change in fees, was sent a $50 gift certificate for a future trip in the same mailing.

BBB's Final Determination: Consumer accepted resolution offered by the business.