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BBB Accredited Business since
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The staff at Sports Leisure Vacations is dedicated to making travel dreams come true. Since 1979, our goal has been to enrich your travel experiences with education and fun-filled activities, to create memorable journeys.
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A BBB Accredited Business since
BBB has determined that Sports Leisure Vacations, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sports Leisure Vacations, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
Seller of Travel
P.O. Box 944255, Sacramento CA 94244
Phone Number: (916) 322-3360
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Hoffmann, Owner Mr. Scott Farrell, Sr. Tour Director/Technology Mr. Marc Gabris, Public Relations Officer Mr. Robert Veliky, Controller Mr. Clayton Whitehead, Co-owner
Tours - Operators & Promoters Travel Agencies & Bureaus
Refund and Exchange PolicyWe offer full refunds for all trips outside 60 days of trip departure with no questions asked. Within 60 days, refunds vary depending upon trip type, length, and price. Cancellation protection is available for an additional charge at the time of registration.
Products & Services
Door-to-door service and your first bag travels for free.
Well chosen hotels and restaurants: authentic travel experiences with just the right balance of luxury and comfort.
Unique Destinations and Itineraries: from oddities to dreams come true
9812 Old Winery Pl Ste 1
Sacramento, CA 95827 (916) 361-2051 (800) 951-5556 Directions
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
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Additional Phone Numbers
- (800) 951-5556(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: An advertised trip for $140 turned out to be $180 when I got the signup information. An advertisement by Sports Leisure Vacations for a trip on the Napa Valley Wine Train for November 22, 2012, appeared in the Sacramento Bee. The price was $140. I called and asked to reserve for five. I was told that the information would be sent to me and I would be billed at that time. Yesterday,(October 10, 2012) I received the information and the price for the trip now is $180. I called the company and was told that it was the Sacramento Bee's error and the company would not honor the advertised price. One of my friends who planned on going with us called Sports Leisure, talked to the owner and he said it was not the paper's fault but an unfortunate error. He would not back down. I am lodging this complaint because the ad ran twice with the same information and there was time to inform me of a problem. I feel the advertising was deceptive. ****** ******
Desired Settlement: I simply want them to be honest with the public when advertising. I had to cancel and it is very disappointing to the people in our group.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.