BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Educational Discovery Tours meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Educational Discovery Tours include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Seller of Travel
P.O. Box 944255, Sacramento CA 94244
Phone Number: (916) 322-3360
Type of Entity
Business ManagementMr. John Baker, President Mr. Kris Pantain, Operations Vice President Ms. Julie Zangara, Operations Vice President
Tours - Operators & Promoters
Alternate Business NamesAlpen Group Travel Services Alpens Educational Discovery Tours California Group Associates, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
15735 Donner Pass Rd
Truckee, CA 96161 (530) 582-6030 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 10200
Truckee, CA 96162
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: EDT has been hired by the North Tahoe High School to organize a trip to NY City in February of 2014. I have been paying for the trip, initially paying a $200 deposit and subsequent payments with invoicing fees totaling $651.00 to date. My son recently decided that he no longer wished to go on the trip, and so I respectfully requested that my son be taken off of the list, and that the money I paid so far, be refunded. I received only $443 in the form of a check. Apparently, the $200 deposit was deducted from the refund. Their literature states that the $200 deposit is non-refundable, however our request to disengage from the trip was well within the time allowance for a refund of 100% of whatever payments have been made thus far. I would like to know why $200 must be retained at this point by EDT, and why they cannot refund my deposit since my request was well within the time allowed. Also, why must they retain all of the $200? For what purpose? Is simply stating that the $200 is non-refundable legal, or legalized extortion? If the deposit was used for the purchase of "goods" needed to carry out their service I could understand, however no services have been provided, other than collection of the monthly payments which included invoicing fees not to exceed $16.00, those of which have also been collected, and were not part of the refund I received.
Desired Settlement: DesiredSettlementID: Refund I would like EDT to refund to me the $200 deposit.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.