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Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that City Tire Sales, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for City Tire Sales, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on City Tire Sales, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 12, 1984 Business started: 01/01/1959 in CA Business started locally: 01/01/1959 Business incorporated: 10/15/1959 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210

Type of Entity

Corporation

Business Management
Craig Powell, President Ms. Kori Wilcox Dorothy Powell, Vice President
Contact Information
Principal: Craig Powell, President
Principal: Ms. Kori Wilcox
Business Category

Tire Dealers Auto Repair - Steering & Suspension Auto Repair - Shocks Brake Service Wheel Alignment, Frame & Axle Service - Auto Auto Parts & Supplies - Custom Wheels/Rims

Products & Services

City Tire Sales specializes in tires, brakes, custom wheels, front end repairs, suspension, shocks, alignment, lube, oil, and filter services.


Additional Locations

  • 1220 Mchenry Ave

    Modesto, CA 95350 (209) 521-0160

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Email Addresses

  • - eQuote
  • - Communication/Mass Email
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Complaint Detail(s)

6/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to purchase two front tires on 5/4/2014 and I picked up my car drove it into my garage. The next time I drove my car the hub cap fell off and rolled down the street. I pulled over to pick it up and a big truck ran over it. In the middle of traffic I picked up the broken cap to prevent other cars to get damaged. I called City Tire and informed them and stated that they are not liable for the incident, and they're not willing to replace the hub cap. I'm disappointed in their negligence, since I trust a tire shop to be able to install a simple hub cap. I'm also disappointed in their poor customer service. I refuse to do business again with this company and I'll share my horrible experience with my friends and family.

Desired Settlement: Replace my hub cap

Business Response:

I am responding to a complaint by *********** *******.  I would like to start off by saying that we are a family owned and operated business since 1959 with an excellent record with the BBB.  We have not maintained that record by being unprofessional and negligent as Ms. ******* suggests.

  

We did in fact sell her two tires for the front of her car.  When she called and asked me to replace her hubcap, I asked her if I could call her back.  I explained that I wanted to pull her original work order and invoice, as well as speak to the technician who installed her tires and the salesman who helped her.  She agreed and gave me her contact information.  After checking her work order, I confirmed that she had signed it, spoke with the tech and salesperson and then determined we were not responsible.  The reasons why we declined to pay for her hubcap are as follows:  First, she signed the work order which states we are not responsible for missing/broken caps.  The reason for this policy is that most of the clips that hold the caps on are made of plastic, which over time and with exposure to the elements get dry and brittle.  Once that happens they can break at any time, without any negligence.  Second, was the technician stating he followed company policy by double checking the caps.  They were on correctly when the car left our shop.  The technician has been employed here for more than 10 years.  He is responsible, professional and experienced.

 

Once I made the determination, I asked her salesman to call her and explain our decision.  I also authorized him to offer to pay for half of the cost of one new cap, as a concession. I know that we were not negligent nor unprofessional, however, I appreciate her business and wanted to solve the problem.  When he spoke with her and tried to explain our decision she got very angry, cut him off and told him we would hear from her attorney.  She then hung up on him.  Had she been polite enough to let him reply, she would have received the concession offer, which I feel is fair.  That offer still stands.  All I need is for her to bring me a receipt for one new cap, and I will immediately reimburse her for half of the cost.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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