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This Business is not BBB accredited
Phone: (916) 332-1811 5448 Roseville Rd, North Highlands, CA 95660
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for C & S Television include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 5671.
Type of Entity
Business ManagementMrs. Shirley Smith, Owner
Television & Radio - Service & Repair Antennas Electronic Equipment & Supplies - Dealers Home Theater Electronic Equipment & Suppliers - Service & Repair
THIS LOCATION IS NOT BBB ACCREDITED
5448 Roseville Rd
North Highlands, CA 95660 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We called this company to repair our TV they picked up the TV 11/13/12, did not call us I called them on 17th and then 18th. Finally we get told will be fixed by Thanksgiving, just waiting on a power bar from LA, CA. Then 1 week later was told got part but from Kansas will be fixed no later then following Monday. No call till I called again following Thursday Dec. All ready she told me have a heart my guy is working alone my husband cant work and I am 78 years old. I told her you have had TV long enough. They call my husband 2-3 days later said new part and TV are blown and is going to be longer 1st estimate $400.00 second 4 to $500.00 now we have no TV as of 12/12/12 and she siad we have to wait till she gets a bureau out there so they are not to blame! Still no TV. They stated they can fix TV from the start.
Desired Settlement: Don't know if we can trust their work or word. Have a professional fix it at their cost since everything worked but the power board according to their tech now nothing works and had it for 1 month and we had to call them all the time.
Business' Initial Response