This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Integra Telecom, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jason Konders, V.P. Mr. Pat Hennessey, Care Manager Mr. Mark Hopkins
Telecommunication Equipment & Systems Service & Repair Internet - Web Hosting Telephone Service - Long Distance Data Communications Equipment & Systems Internet Services
Alternate Business NamesElectric Lightwave, LLC Integra Electric
Products & Services
Integra specializes in communication and networking services.
THIS LOCATION IS NOT BBB ACCREDITED
2495 Natomas Park Dr. Ste. 300
Sacramento, CA 95833 (916) 231-7053 (916) 231-5700 (916) 231-2377 Directions
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Additional Phone Numbers
- (916) 231-2377(Phone)
- (916) 231-7053(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: 9XXXXXXXXX is the fax number which has line problems which integra continue fix on temporary basic . For (six) months my fax line has been having problems, before the line was shared with my dsl and the company kept on tweaking the line to make fax work. I wouild call in a problem with the line and they would do something on their end and it would work for a while .It took weeks for them to convert the line to a dedicated fax line. After doing this I and still experiencing fax line errors, exactly what they are doing I don't know , I don't even know it the line has a problem and they are not assigning a better service line. I am tried of losing business because of this. I never had a problem when I was at & t (15 years)
Desired Settlement: If they cannot fix the problem I need to have every ticket (and details) that was issued for this line in the past one year and what steps I can take to purse this legally.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.
|4/23/2012||Problems with Product/Service|
|4/23/2012||Problems with Product/Service|
|4/17/2012||Problems with Product/Service|
|12/7/2011||Problems with Product/Service|