BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Jackson Hewitt Tax Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Jackson Hewitt Tax Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. John Hogg, Franchise Owner Robert Hogg, General Manager
Tax Return Preparation
Products & Services
Jackson Hewitt Tax Service provided tax preparation and return services.
Industry TipsTax Preparation
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB reports on known significant government actions involving business' marketplace conduct.
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I was unhappy with billing for taxes, called up, asked for a refund of $200. They said they would send out partial refund to settle, they never did. I went to JH for my 2013 taxes. At the time due to cataracts I was unable to see and could not read any of the additional statement on the charges that kept piling up. The person doing the taxes seem to be reading them to me, as if I need them. Instead of $75-$100 for taxes - I walked out of there with a bill of $279.00 and $10 fee for me to pick the refund check at their office. I called up a week later to complain, the person said a supervisor would call me in a day or two. No one did, I called again and spoke to a representative and was told - if I would settle right then, they would send out $50. I agreed. No check ever came. I called again, same thing no check has come to my house. The last representative said that JH "the check is in the mail." I don't have a check. The check has not come to my house.
Desired Settlement: I already agreed to a $50 refund - but I would like that refund to be sent to me in the mail. I have a mail box and they have my address. No more fooling around please.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.