BBB Logo

Better Business Bureau ®
Start With Trust®
Northeast California

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Erik Johnson Tile meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Erik Johnson Tile include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Erik Johnson Tile
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 13, 1992 Business started: 06/09/1989 Business started locally: 06/09/1989 Business incorporated: 03/14/2000 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752

Type of Entity


Business Management
Mr. Erik J. Johnson, Owner Susan Bullard, Coordinator
Contact Information
Customer Contact: Susan Bullard, Coordinator
Principal: Mr. Erik J. Johnson, Owner
Business Category

Swimming Pool Service & Repair

Alternate Business Names
EJ Trucks, Inc. Erik Johnson Tile
Products & Services

This company offers pool service and repair.

Additional Locations

  • 6307 Main Ave

    Orangevale, CA 95662 (916) 987-7750


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

7/24/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: This company replaced my pool tiles. I wished I had read all the other reviews of customers like me. I had never heard of tiles not adhering and yet my tiles pop off on a regular basis. There are bald patches all around my pool and I feel disgusted ever time I try to relax and enjoy my yard. Twice they came to my home and replaced the tiles. The third time they charged me $155. And said they would charge that every time they came out. They blamed shifts in the earth that cause the tiles to pop off. Odd since none of my neighbors have ever had a single tile fall off their pools. I also noticed other pools had a cushion between the cantilever edge and the tiles which they did not install in my pool. Product_Or_Service: Pool Tile Installation

Desired Settlement: DesiredSettlementID: Replacement I want all my tiles removed and reinstalled properly. This will mean installing the proper standard practice of a cushion between the cantilever edge and the tile.

Business Response: Business' Initial Response The company representative states that they did work contracted by the consumer's pool company. They are a subcontractor on this job, she did not hire them nor pay them. He states that the contractor told them what products to use because of cost and since they were the ones that hired them, the decision was there's to make not the consumers. After the initial work was done, the only time they were contacted by the consumer directly was to come out and repair three tiles and then they went back over 14 months ago and did another repair. They still have not been paid for either of these jobs.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved