BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that All Seasons Pools & Spas Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All Seasons Pools & Spas Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Kevin Kline, President Ms. Jena' Kline, Secretary
Swimming Pool Service & Repair Swimming Pools - Maintenance Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair
13130 Lincoln Way
Auburn, CA 95603 (530) 888-7768 Directions
135 W McKnight Way Ste A
Grass Valley, CA 95949 (530) 477-2220 Directions
4055 Grass Valley Hwy Ste. 107
Auburn, CA 95602 Directions
4120 Douglas Blvd Ste 305
Granite Bay, CA 95746 (916) 773-7665 Directions
6848 Five Star Blvd Ste 1
Rocklin, CA 95677 (916) 771-4488 Directions
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I discovered a white substance at the bottom of my pool. All Seasons Pools service dept. sent someone to look at my pool. I was told that the DE filter was leaking into the pool. I was told the backwash valve and O rings probably needed to be replaced. This work was performed and I was charged $141. The problem continued and another worker responded to diagnose the problem. The employee said that he disassembled the filter and checked the O rings and that it should be okay. The problem continued and another worker responded. I was told that the filter grids were bad and had to be replaced. The grids were replaced and I was charged $350. The problem continued. Several different workers came out and completely upset the pool by discharging the DE from the filter into the pool. This went on for 18 months, the problem was never rectified. I contacted the manufacturer of the filter and was told to make sure the backwash valve was installed correctly. Since different workers had responded each time, I asked the most recent one to check the backwash valve to make sure it was installed correctly. I was told he replaced the backwash valve and was charged another $141. I contacted the company and said it had already been replace and it only need to be checked. The company denied the backwash valve had been replaced earlier and sent my bill to collection without warning. I paid the $141 and $20 for the collection agency. I asked a different pool company and they said bring in a sample of your water. The sample was tested for free and I was told the Cyanuric acid level was extremely high and that the substance in my pool was plaster and not DE from the filter. I drained down the pool refilled it and the problem was solved. All Seasons Pool never tested the water. They looked at the white substance on several occasions, but said it was DE and that my filter was in need of expensive repairs. I now know the plaster that was in my pool, looks completely different from
Desired Settlement: Even though none of the work was needed and I paid All Seasons almost $500 for unnecessary work. I want the $161.42 I had to pay refunded. If I have to take them to court, I will ask for all of the money paid to All Seasons to be refunded.Let it be noted that the Cyanuric acid level was at 200, which is a health hazard. All Seasons Pool was negligent for not testing the water to diagnose this well known condition. I was not notified that we were swimming in a pool that was unsafe.
To whom it may concern: Here at All Seasons Pools& Spas, we pride ourselves on superior customer service. I am unhappy to hear that Mr. Beals had the experience that he did. We will refund the requested $161.42. In addition, we will send Mr. Beals a $100 giftcard to spend on supplies at any of our retail locations. Since this job we have made changes to our policies and procedures to prevent this from happening again. Thanks, ***** *******
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved