BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Cool Pools meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cool Pools include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMrs. Jennifer Bishop, Owner Mr. Jack Bishop, Owner
Swimming Pool Equipment & Supplies
Alternate Business NamesCool Pools, Inc.
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I paid for pool service and a sweep $205 in July. He worked 2 weeks and took the sweep. He will not refund the $100 for the sweep. In May 2013 I hired **** to service my pool. He stated that it needed to be drained and refilled. He charged $400 for that service and included in that price was the balancing of chemicals. In June I paid an additional $205 for one month of service and a used pool sweep. **** missed a week of maintenance, and in 3 weeks my pool had algae again. After paying $400 to correct this issue I told **** that I was not pleased with his work. He got angry and left saying he would no longer service my pool. When the sweep broke the next week, I asked for a refund. Cool Pools refused. The following month **** emailed to say he had changed his mind about the refund and he came and got the sweep. Now he states I owe him money. I feel that he stole my sweep, and he owes me $100 for that sweep. He also owes $52 for the 2 weeks of July that he did not service my pool.
Desired Settlement: I am only asking $100 refund for the sweep. I am willing to forgive the $52 for service I did not receive in an effort to resolve this issue.
Initial Business Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.