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BBB Accredited Business since
Dutch Guy Pool Service, Inc.
Phone: (209) 277-9561 13708 Channel Ln, Waterford, CA 95386
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A BBB Accredited Business since
BBB has determined that Dutch Guy Pool Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dutch Guy Pool Service, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 944450.
Type of Entity
Business ManagementMr. Ernest Steggink, Owner
Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair
Industry TipsBuilding a Swimming Pool Tips Hiring a Contractor in California: Essential Tips
13708 Channel Ln
Waterford, CA 95386 (209) 277-9561 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: Company did not state at the time of hiring to clean pool that in the winter he only comes 2 times a month. Owner stated at the time of hiring that he would clean pool 1 time a week. As we got closer to winter stated he would ony clean 2 times a month but charge the same dollars.
Desired Settlement: For two months I paid full 95.00 a month for once a week. I believe he owes me and refund of 95.00 for only working half the time.
Business' Initial Response