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BBB Accredited Business sinceAdditional Locations
Phone: (916) 797-3000 9335 Rancho Vista Ln, Newcastle, CA 95658
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A BBB Accredited Business since
BBB has determined that Courage Pools, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Courage Pools, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 702985.
Type of Entity
Business ManagementMr. Jim Courage, President
Swimming Pool Contractors, Dealers, Design Spas & Hot Tubs - Service & Repair
Products & Services
Courage Pools, Inc. is a licensed swimming pool contractor specializing in custom residential gunite pools and spas.
Industry TipsBuilding a Swimming Pool Tips Hiring a Contractor in California: Essential Tips
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: As you know, our reinforced concrete pool shell, as designed by **** ** ******** and Associates and constructed by Courage Pools in 2006, has developed a large vertical crack and is no longer structurally sound nor able to function as a swimming pool. We requested repair under Courage Pools' limited structural warranty, which states that "Courage Pools warrants that the gunite or concrete swimming pool shell will remain structurally sound for as long as you own your pool. Structurally sound is defined as maintaining the structural integrity of the swimming pool so as to withstand all normal loads and stresses as anticipated by our approved engineering plans." Courage Pools requested evaluation of the existing swimming pool by the engineer of record, **** ** *****, of **** ** ******** and Associates, and he concluded that soil settlement has led to the crack in the swimming pool shell. As a result, Courage Pools has indicated that they are not responsible to honor the warranty because the warranty does not cover damages caused by earth or fill ground movement. We have reviewed the engineer's report, the original pool plans, and the existing site conditions, have consulted with a number of structural, geotechnical, and legal specialists, and have made the following determinations:
Desired Settlement: In summary, we have determined that the crack in our pool shell is directly related to the deficient design of our pool and the settlement of our deck is the result of the contractor's failure to verify that construction specifications were met. As a result, we require that Courage Pools and Neil 0. Anderson and Associates undertake any and all action appropriate to repair our swimming pool and deck immediately, to our satisfaction, and at their expense, or remove the pool/deck improvements and restore the land to its original condition. If remediation efforts are not commenced on or before May 15th, we will commence legal proceedings against Courage Pools and Neil 0. Anderson and Associates to recover the expenses necessary to conduct the repairs ourselves as well as all legal expenses.
Jim Courage met with the ******** on Saturday morning, May 3rd to discuss their concerns. Courage Pools and the ******** are in agreement on a course of action.
Courage Pools, Inc.
Problems with Product/Service
Read Complaint Details
Complaint: Concrete decking installed chipped, cracked, and not to industry standard. Pool skim device does not fit properly. Pool completion date 8/18/2011, problem date 8/02/2012. Concrete decking, pool,coping chipped, cracked and broken. The decking is not to industry standard. Jim would not resolve, stating their was nothing wrong. Clearly overlooking blatant issues that he knew would cause future issues. Pool skim device will not stay inserted properly. I had to remove altogether.
Desired Settlement: Replacement of pool deck coping. Repair of skimmer to ensure proper fit.
Business' Initial Response