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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that The Gun Room meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Gun Room include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
ALCOHOL, TOBACCO & FIREARMS (FEDERAL)
801 K St, Sacramento CA 95814
Phone Number: (916) 498-5100
The number is 9-68-xxx-xx-xx-00640.
Type of Entity
Business ManagementMr. Jeff Wallace, Owner
Sports & Recreation Guns & Gunsmiths Rifle & Pistol Ranges
Alternate Business NamesJLW Holdings, Inc.
9221 Survey Rd
Elk Grove, CA 95624 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (916) 686-1852(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Sales reps. providing false information. I visited the store with a friend to have a gun transferred on 3/12/13. Prior to our visit I called to ask what they would require to complete the transfer and the latest time they would be able to take us in and was told that I would have to take the safety test and they can complete the whole process as long as I get there by 7:30pm so we made arrangements and were there on the above stated date at about 7:20pm. After administering the safety test we were then told its too late to do a transfer now, at this point I informed the employee that I had called in the previous day and asked to speak to a manager. The manager Brian was listening in and said "well someone gave you the wrong info and there is nothing I can do for you." I told him that they should have informed me about not having enough time before they even gave me the safety test to which the reply was "can't do anything for you"
Desired Settlement: I want them to stop giving out appointment times they can't keep. I am a business owner myself and lost two customers to keep the appt. with them which I am seeking a reimbursement for $150 plus what they charged for the safety cert. which is $25 and an apology for wasting my time which is priceless.
Business' Initial Response