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In Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Valley Solar Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Valley Solar Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Valley Solar Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 12, 2008 Business started: 04/30/2005 Business started locally: 04/30/2005 Business incorporated: 03/06/2006 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Brad Price, President
Contact Information
Principal: Mr. Brad Price, President
Business Category

Solar Energy System Design & Installation Contractors - General Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial

Alternate Business Names
Valley Solar Heating and Air
Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 9265 Beatty Dr

    Sacramento, CA 95826 (916) 254-5111

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

5/15/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a telephone call at my home number at about 6:00 pm from this company soliciting sales even though my number is on the do not call list. I have never done business with this company and did not request any sales solicitation from it.

Desired Settlement: That it honor the do not call list, and cease all such contacts with me and others on the do not call list.

Business Response: Business' Initial Response
Contact Name and Title: ****** ******, President Contact Phone: XXX-XXX-XXXX Contact Email: *****@valleysolar.net We have searched our database and cannot find any record of this individual. The address is even listed as a commercial property. Can we be provided proof that the individual was called by our company? Also, if there is any other information that we can try and cross reference to see if they are listed under someone else's name that would be helpful or even a phone number. We only contact past customers of ours or an affiliates and the numbers are cross referenced against the do not call list if we have not yet done business with them. As part of the do not call list, numbers must be updated every 6 months to remain on the list.

Business' Final Response
With the phone number I was able to track down who it was. It is part of the client list from our partner Cal Pac Roofing. Cal Pac was a stone coated steel roofing company. We were partnered with them and developed a proprietary roofing attachment with them which enables the roofer and customer to maintain the life time roof warranty when WE install solar on that type of roof. No other installer has this ability to maintain the warrantee with them and we were letting the clients know that they could get solar now it they were interested and maintain the lifetime warrantee. Most have been told no for solar in the past or had to use an old style of attachment which could leak or at least void the warrantee. My understanding of the do not call list is that if they had done business with them before. I figured since we were working with Calpac for years and calling on their behalf, that it would be welcomed in many cases which is what we have typically found. This complaint was a first.....and last. Anyway, the resolution is this: We have deleted this individual's name off the client list. We will not call, mail, or do business with them....I promise. We have 1 individual who makes calls, but we are laying him off on Monday to ensure we don't pester anyone and will stick to occasional mailers going forward. The majority of our business is referral and repeats anyway. I think that's the best I can do. Let me know if *** **** has any other suggestions beyond the above that would help satisfy him so we can all move forward.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

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