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BBB Accredited Business since

Hermit's Hut

Phone: (530) 222-4511 Fax: (530) 222-4515 View Additional Phone Numbers 3184 Bechelli Ln, Redding, CA 96002 http://www.hermitshut.com

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Description

Founded in 1971, Hermit's Hut is an outdoor gear store specializing in mountaineering, climbing, camping, hiking, backpacking, skiing, snowboarding, arborist, rescue and tactical equipment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hermit's Hut meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Hermit's Hut include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Hermit's Hut
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

top
BBB file opened: March 04, 2005 Business started: 10/01/1971 Business started locally: 10/01/1971
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Clearie, Owner Mr. Jesse Lind, Ops Manager
Contact Information
Principal: Mr. Robert Clearie, Owner
Business Category

Ski Equipment - Retail Sporting Goods - Retail Internet Shopping

Refund and Exchange Policy
Hermit's Hut No Hassle Return Policy

No Hassle Return Policy:

Most* items carry a 30 day money back guarantee! If an item does not fit or is not what you were expecting, it may be exchanged or returned for a full refund. Items must be in new condition with original packaging. Please only wear footwear indoors while deciding if it will work for you. If you have any questions, please call 888-507-4455 or email customerservice@hermitshut.com. Our 30 day return policy gives you time to decide if the product is right for you while enabling us to sell the item in season if you decide it isn't just what you're looking for.

*NOTE: Due to the nature of some products, no returns or exchanges are possible. This includes: safety equipment--including, but not limited to, harnesses, ropes, cord, climbing hardware (cams, nuts, carabiners, quickdraws, etc.), slings, runners, helmets; avalanche safety gear--including beacons, Avalungs (if plastic is removed from mouth piece), packs with Avalungs (if plastic is removed from Avalung mouth piece), and ice screws; mounted or drilled skis (unless we messed up); trimmed skins; and underwear/baselayer products. For returns, a Return Authorization is NOT NECESSARY. Please make sure the item is within the appropriate return period and is eligible for return. We recommend you ship your return via UPS or FedEx, and insure your package for the value of its contents. Occasionally packages are damaged in shipping. You are responsible for the package until it arrives at our store. Please provide us with the following information:

Your First and Last Name
Your order number (if known)
A phone number where you can be reached if we have any questions
What you would like done (refund, exchange, warranty, etc.)


Ship to:
The Hermit's Hut
Attn: Returns Department
3184 Bechelli Ln
Redding, CA 96002

Warranty:

We are glad to handle manufacturer's warranty issues for you. You are responsible for the cost of shipping items back to The Hermit's Hut for warranty evaluation/service. Please ship back items in a clean condition. Clothing MUST be washed before it is returned. Gear must also be cleaned.

We recommend shipping your package through a service that provides a tracking number and insurance, like UPS or FedEx. Please include any pertinent information as to what the problem with the item is, the more information you provide, the better we can serve you. Please include a copy of your receipt if possible, and your phone number so we can contact you.

If the item was purchased through The Hermit's Hut within the last year, we will pay shipping charges to and from the manufacturer for customers within the United States. International customers will be responsible for all shipping costs to and from our store. All customers will be responsible for all shipping charges on any items purchased more than a year ago. If the item was not purchased at The Hermit's Hut, there will be a $10 service charge, plus the customer will be responsible for all shipping costs. The Hermit's Hut adheres to the manufacturer's guidelines, and final decisions will be made by The Hermit's Hut in conjunction with the manufacturer.
Service Area
Shasta County, California
Alternate Business Names
Hermit's Hut Basecamp Hermit's Hut Ski Co.
Products & Services

Equipment Sales:
- Climbing, mountaineering, camping, hiking and backpacking
- Skiing and snowboarding
- Rescue (high-angle, industrial, confined-space)
- Tactical
- Arborist
Rental Shop
Full-service ski/board shop

Industry Tips
Shopping Online, By Catalog, Mail, or Telephone

Customer Review Rating plus BBB Rating Summary

Hermit's Hut has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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