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A BBB Accredited Business since
BBB has determined that Sugar Bowl meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sugar Bowl include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Rob Kautz, President Nicole Lieberman, Secretary Ms. Patty Bruns, Accounts Payable
Ski Centers & Resorts Sports & Recreation
Alternate Business NamesSugar Bowl Resort
THIS LOCATION IS NOT BBB ACCREDITED
629 Sugar Bowl Rd
Northstar, CA 96161 (530) 426-3651 Directions
PO Box 5
Norden, CA 95724
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: My wife and i have a season pass with sugarbowl which is basically a prepaid lift ticket for the entire season. My season pass does have some restrictions/black out dates (12/26/13 - 12/31/131/18/14 - 1/19/14 2/15/14 - 2/16/14) Our season pass is also set up with my credit card info so that i dont need to carry my credit card, it will work as my credit card so if i want to purchase something at the lodge like food or merchandise i can do so. Keep in mind if i purchased something like food or merchandise it would require my signature. On jan 19th my wife and i made the mistake of going to sugarbowl unaware that it was a blackout date (not sugarbowls fault im fully aware of this) we rode for a couple hours and went home mainly because THERES NO SNOW. Then on jan 27th i notice 2 un-autherized $52 charges on my credit card from sugarbowl???? I called and was told what had happened???? I was furious...my argument is my pass isnt valid on those days...it shouldnt have worked...i went through the lift lines like any other day they sscanned my pass and i was on my way....no one said a word. When i went to the lift i should have been told "your pass isnt valid today because of blackout restrictions if you want to ride you need to purchase a lift ticket" Thats exactly what would have been said had i not set up my credit card with the season pass. if i had been told this i would have turned around and went home. Instead they didnt say anything they just took advantage of having my credit card info. THERES NO SNOW why would i pay to ride crappy conditions when i can ride for free on any other day????
Desired Settlement: $104.00
Business Response: ****** ****** does have a restricted pass that does not allow pass skiing benefits on certain black out dates. The black out dates, holiday dates for his pass, are clearly presented on-line where you can purchase the pass, at the resort, and on the web page. The price for these passes is lower than unrestricted passes that give you skiing privileges on all days. This is a common pass type in the ski industry. We offer the ability to all pass holders to attach a credit card for their convenience. Most pass holders appreciate this set up so they can go directly to the lift when they need a day ticket rather than having to wait in a ticket line before going to the lifts. It is unfortunate Mr. ****** did not realize that Sunday of Martin Luther King weekend was a blackout date for his pass. Our system does show he skied that day from 9:30 in the morning until 12:38 or later in the afternoon.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved