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Northeast California

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Description

A small monthly alarm-monitoring fee gives your home, family and business the extra level of safety and peace of mind knowing that you are being monitored 24/7 by a highly trained, immediate response dispatch team.  Also, most insurance companies give you a discount on your homeowners insurance for having a monitored security alarm. Any savings that you may get from your insurance company for having a monitored security alarm will help to subsidize your alarm-monitoring fee. 

With a monitored system, any alarm activity gets immediately sent to our monitoring center in Sacramento. Once we get the signal we will call you and advise you of the status and if needed call the appropriate authorities.

One of the added benefits of a monitored alarm system is the ability to track when or if the security alarm is armed and disarmed. We can provide exact times when the system was armed or disarmed and monitor the status of the alarm system.
Security Alarms,Free Estimates,Emergency Medical Alert, 24-Hour Monitoring, Since 1962, Fire Alarm Systems, Cellular Monitoring, Locally Family Owned, Residential, Commercial and Custom, Surveillance Systems

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Astro Security Monitoring, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Astro Security Monitoring, Inc. include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Astro Security Monitoring, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 29, 1989 Business started: 01/01/1962 in CA Business started locally: 01/01/1962 Business incorporated: 03/13/2001 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Security and Investigative Services
2420 Del Paso Rd Ste 270, Sacramento CA 95834
Phone Number: (916) 322-4000

Type of Entity

Corporation

Business Management
Mr. Larry Moore, Production Manager Mr. Troy Studer, Service Sales Manager
Contact Information
Customer Contact: Mr. Troy Studer, Service Sales Manager
Business Category

Security Control Equipment & System Monitors

Method(s) of Payment
VISA, MASTER, AMEX, CASH, CHECKS
Additional Information

Since 1962 We offer Security Systems and Monitoring for Residential and Commercial Clients. We also offer Audio/Video systems and Home Health Care video services.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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