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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Action Security of Sacramento, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Action Security of Sacramento, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Security and Investigative Services
2420 Del Paso Rd Ste 270, Sacramento CA 95834
Phone Number: (916) 322-4000
The number is 5206.
Type of Entity
Business ManagementMr. James A. Sloan Sr., President
Security Control Equipment & System Monitors
Alternate Business NamesA A Action Security
5325 Elkhorn Blvd Ste 300
Sacramento, CA 95842 Directions
PO Box 41678
Sacramento, CA 95841
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I would like to address all highlighted items: When I went to pay my bill the address of 5325 Elkhorn Blvd. #300 Sacramento CA XXXXX did not exist. I called Action Security after my purse was stolen which had both my car and house keys in it. I had just been robbed and was very vulnerable and afraid that someone might be able to come into my home when I was not present. After called several companies I took the company that would be able to install my alarm system the soonest. One of the companies that I called and had talked to a person by the name of ******, told me I could get a system installed that Sunday and that it would be only $100.00. So he came out to my house and then informed me that the $100.00 would only cover installing security equipment for only 1/2 of my house. So I agreed to pay the extra $100.00 so that I could feel totally safe in my home. After the system was almost all the way installed, he informed me that if I would agree to a 3 year service instead of the 1 year service that I could get $50.00 off Since I was short of money I went ahead and agreed to this. At this time I asked him "what if something happens that I can't pay", and he skirted around the whole issue saying "people always pay their security system even when they can't pay their other bills". He never once informed me that if I could not pay, that it would be turned over to collections and all of the money would be expected of me and that I would have to pay all of the money and no service for the rest of the contract either, they would come take out my equipment. This is a very important issue: He never gave me a copy of my contract but only gave me a sticky with his Phone # and the phone number of his son (which actually installed my security system) but no copy of my contract. Note also: 2 section of my contract he said I paid (0) zero amount of money to him. This is not true I paid him a total of $150.00 to him. This is a false contract statement. I signed up for a 3 year contract (under duress) and he never once informed me of the #(11) ownership, that I would not own any of the equipment until after 4 years not the 3 years he verbally stated to me. I never wanted a 4 year contract. That is way too long. He never either informed me that this contract would automatically renew itself if I did not inform them in writing that I would not longer wish to have my security system. After I did have this system installed I became upon the unforeseen hardship of not being able to pay my bill because my social security check was stopped for 8 months. I paid my house, other utilities, food before I felt I could pay this bill. I thought I could catch up later and everything would be ok but instead they sent me to collection and was going to take out my equipment but I would still have to pay the entire bill. This shocked me and it was at this time I realized that I had no copy of my contract nor did I even know the person that sold me the equipment last name (he never gave me a business card just a sticky note with his first name on it which was ******). After the 2nd time of requesting a copy of my contract I did finally did get one and I have been trying to fix this problem ever since. When I did call the Action Security office and talked with a person named ******, she was verbally abusive to me. My opinion it should not matter that I could not pay my bill even if it was 500 months behind I did not deserve to be verbally abused period! I feel that this salesperson (******) was very good at selling, leaving off many important information that as a consumer I needed to be informed of just to get the money without regards for my vulnerability of my situation. I think his action were dishonest and deceptive. He conned me into a longer contract, did not give me the contract so that I could examine it, and then said I put (00) amount of money down (this is totally dishonest). I know this is probably too late for me to fix. It took me a long time to figure out how to make this complaint, but maybe I might save other consumers from this unfortunate experience.
Desired Settlement: I want out of contract and to come get their equipment
Business' Initial Response