This business is not BBB accredited.

Peoplefinders.com

Phone: (800) 718-8997 View Additional Phone Numbers 1821 Q St, Sacramento, CA 95811 http://www.peoplefinders.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

PeopleFinders is an e-commerce business that provides data culled from current and historical public records.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Peoplefinders.com include:

  • 479 complaint(s) filed against business

Factors that raised the rating for Peoplefinders.com include:

  • Length of time business has been operating
  • Response to 479 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

479 complaints closed with BBB in last 3 years | 131 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 94
Billing/Collection Issues 215
Delivery Issues 9
Guarantee/Warranty Issues 3
Problems with Product/Service 158
Total Closed Complaints 479

Additional Complaint Information

Consumers generally allege that when attempting to order records or information under the company's free trial offer, they are enrolled in an automatic monthly billing plan which they did not agree to.

The company typically responds by indicating that when placing an order consumers agree to clearly and conspicuously displayed terms which state that after the initial trial, unless the consumer cancels the service, monthly charges will continue until membership is cancelled.

Customer Reviews Summary Read customer reviews

32 Customer Reviews on Peoplefinders.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 32
Total Customer Reviews 32

Additional Information

BBB file opened: September 29, 2004 Business started: 05/01/2000 Business started locally: 05/01/2000 Business incorporated 03/29/2000 in CA
Type of Entity

Corporation

Business Management
Mr. Bryce Lane, President & COO Mr. Robert Miller, Agent for Service
Contact Information
Principal: Mr. Bryce Lane, President & COO
Customer Contact: Ms. Sarah Lewis, Contact
Principal: Mr. Robert Miller, Agent for Service
Business Category

Searchers of Records Internet Services

Refund and Exchange Policy
Most of the products on the Site come with a limited guarantee; this means that if your search does not return any results, we may provide you with another search, at no additional cost to you, but will not refund your purchase (please see below section "Refunds"). You acknowledge that the service is provided "as is." You are paying for us to conduct a search on your behalf, not to return any particular result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed.

Fees for our services are listed on the Site. Unless we indicate otherwise, all fees and charges are final, with no refunds. If you do not notify us that you want to cancel your subscription, the then-applicable monthly or annual fee for your subscription will be billed automatically to the credit card you designated during the registration process. By purchasing our services, you agree to pay with a valid credit card and certify that you are an authorized user of the credit card. To protect our customers from credit card fraud, we may work with law enforcement agencies to address issues by sharing information such as credit card numbers, email addresses, IP addresses, etc. We reserve the right to suspend services for individuals suspected of fraudulent credit card activity. You are responsible, and must pay for, all purchases of the services made by individuals using your account. If you suspect that unauthorized use of your account is occurring, you must notify us immediately.


d. Fees, Refunds & Fraud

Fees for our services are listed on the Site. Unless we indicate otherwise, all fees and charges are final, with no refunds. If you do not notify us that you want to cancel your subscription, the then-applicable monthly or annual fee for your subscription will be billed automatically to the credit card you designated during the registration process (see "Termination, Free Trial", below). By purchasing our services, you agree to pay with a valid credit card and certify that you are an authorized user of the credit card. To protect our customers from credit card fraud, we may work with law enforcement agencies to address issues by sharing information such as credit card numbers, email addresses, IP addresses, etc. We reserve the right to suspend services for individuals suspected of fraudulent credit card activity. You are responsible, and must pay for, all purchases of the services made by individuals using your account. If you suspect that unauthorized use of your account is occurring, you must notify us immediately.

You agree to pay all amounts due upon our demand. In the event we have to collect unpaid amounts you owe us, you will be liable for all collection costs, including attorneys' and collection agency fees.

Service Area
United States
Alternate Business Names
Confi-Chek, Inc.
Products & Services

People Search
Background Check
Reverse Phone Lookup
Reverse Address Lookup
Email Search
Social Profile Search
Criminal Records
Registered Offender Finder
Business Ownership Reports
Public Records Reports


Customer Review Rating plus BBB Rating Summary

Peoplefinders.com has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1821 Q St

    Sacramento, CA 95811 (800) 516-0633

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On March 30th, 2015 I visited peoplefinders.com to conduct a reverse phone lookup. I opted in for a $0.95 three(3) day trial. I was aware that I would be billed a $24.95 membership fee after the trial expired. The results of my search were inconclusive and I deemed the service ineffective. When my card was billed appropriately on April 6th, 2015 for $24.95, I called peoplefinders.com's at 800-718-8997 immediately. Although I had not cancelled within my 3 day allotment, I made a plea with the representative to reverse the charges due to my dissatisfaction & inactivity since the initial lookup. I was regrettably informed the charge wouldn't be refunded but that my auto-renew would be cancelled. I have phone record of my discussion on April 6th, 2015 at 2:46pm central time. On May 7th 2015, $24.95 was paid to peoplefinders.com for a service I had supposedly already cancelled. When I discovered the charge on May 19th, I called to correct the issue. I spoke to a representative, I believe named ******** who said they had no record of me EVER calling to cancel but that I supposedly cancelled my auto-renew online on May 9th, 2015. This never happened. At this point I was extremely upset with the mix up that was in peoplefinders favour and argued that the charges be refunded as a result. The representative released the call claiming nothing could be done. Not satisfied by her answer, and told that there was no supervisor available, I called back to speak to another rep, hoping for more understanding. When I called back for the second time on May 19th I spoke with a representative named *** who not only went as far as to tell me that my first call to peoplefinders (which I have phone record for) never existed but that again I supposedly visited the site online to cancel and that the IP address (which he would not provide) matched the IP address used to initiate my membership. This did not happen! I without doubt called to cancel. No confirmation number or email could be provided. Extremely dissatisfied!

Desired Settlement: I feel that $24.95 was swindled from my account through poor business practices. I expect at the minimum a refund of $24.95 that was charged to my account without my consent or knowledge after cancellation. I also suggest that they instruct their representatives to log every call and conversation. They should also implement confirmation emails when a customer calls OR visits the website to cancel their membership.

Business Response: At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 5/19/2015 we cancelled the automatic renewal of your membership. The two membership fees are non-refundable per the Terms you agreed to but per this complaint, and as a onetime courtesy, we will grant one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me; although i do stand by my original statement. Thank you.

5/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am being billed a monthly charge for a service I did not sign up for. I have spoken to a customer service representative. She has cancelled this charge going forward but will not credit my account for two month's charges already on my credit card bill. I did not receive a notice, receipt or email message telling me I had signed up or was being billed a monthly service fee. I only found about the charge on my credit card statement.I find this practice to be fraudulent and will dispute these charges in every way possible.

Desired Settlement: I would like a full refund for two months charges of $24.95 each or a total of $49.90.

Business Response: We have reviewed our files and found that at the time of purchase on 3/19/2015 this customer chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership.
This membership allowed the customer to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
They had the option to cancel this membership trial at anytime via the account manager on the website, via email, or via phone. We did not receive any notification that they wished to cancel this trial. The 3 day trial has ended; therefore, they were charged the membership fee on the fourth day, and for every month thereafter.
Given that members are granted unlimited searches and other services for a monthly fee, our Terms do not allow for refunds and simply allow users to cancel at anytime to avoid further billing. Per this customer's request  over the phone on 5/2/2015the membership was cancelled and there will be no further automatic billing. The charges are non-refundable per the Terms agreed to.

Consumer Response: I am rejecting this response because:
The terms of this offer were not adequately explained.  No email was sent explaining that I had accepted this plan.  No receipt was sent for this plan (although I did receive a receipt for the one search I performed).  I did not make any other searches after the initial one nor did I use any of the benefits outlined.

I don't think that the terms of this plan are clearly stated or followed up on.  Rather it is hidden, unclear when the initial search is performed.  PeopleFinders does not send any monthly receipts or statements.  I only found out about these charges when I opened my credit card statement.  By then I had been charged not once but twice for a total amount of $49.99.  I have not used any of these services at any time before or since and believe I am entitled to a full refund.

PeopleFinders should look carefully at the way this program is presented and implemented to avoid fraudulent use of the credit card number I provided to pay for the initial search  I believe this plan is deliberately confusing and obscure to  lure consumers to sign up without their knowledge.  This way PeopleFinders can collect at least the first two months of fees before the consumer is the wiser.  This iis an instance of computer fraud and scam schemes.

5/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My husband saw charge on American Express bill and called me asking what it was for. I said I had paid $0.90+ to get a friends telephone # in Seattle while we were there on vacation. He told me there were 2 charges for 0.$48 and $0.47 on the 15th of April and then a $24.95 charge on the 19th of April. I told him I knew nothing about the $24.95 charge. When called again he said he had tried to call me back after speaking with them to get me on the line so this could be dealt with immediately, but could not reach me. PeopleFinders stated that they would not credit us and that I would need to call in to cancel my membership and see if they would refund us. I called today and got disconnected the first time I tried and then got through and was told that after 3 days there was no credit and that I had agreed to the terms. I stated I had done this on my cell and did not see their fine print. Furthermore I have and had no more use for this service other than the one-time use. They would not credit and so I called American Express to dispute. After speaking with AMEX I figured out how to log into my account so that I could cancel my membership since after looking online at all the customer complaints, realized that the charge was not a one-time charge, but a monthly charge of $24.95. After I cancelled the automated reply said that I would be credited my initial charge. I will believe it when I see it. My complaint is with their business practice and their lack of willingness to address legitimate customer error that seems far to abundantly easy to initiate and with their customer service reps basically not telling you that you will get refunded for the month you are in. which in my case, would have solved the whole matter since it has been less than a month. In general, since these crooks are in CA, you and the state attorney general should do something to clamp down on them and get them to improve their business practices

Desired Settlement: Confirm that refund has been applied

Business Response: To protect your account information and ensure searching is kept confidential we only allow account holders access to thier account. The PeopleFinders account you are referring to was in your name only therefore your husband was not allowed to go over the purchase or make changes. At the time of purchase on 4/15/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

The trial membership and automatic renewal is mentioned, in standard text, on each page of checkout. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Given that members can conduct unlimited searches and other services for a monthly fee, the Terms do not allow for refunds and simply allow users to cancel at anytime to avoid further billing.

As you stated in this complaint, per your online request on 5/13/2015 we granted one refund for the most current month of membership as a one-time courtesy. You mentioned on this complaint that you have filed a dispute with your credit card company. Often, due to the dispute, you are given a conditional refund by your bank. We recommend informing your credit card company of the refund we have granted as if we do in fact recieve a dispute for the refunded charge, we would be forced to negate our refund.

Consumer Response: I am rejecting this response because not once did they state they would refund the initial month charge and since it had been less than a month, there should not have been an issue. Their repeated claims that the buyer is informed is rubbish since if you are no a phone trying to get an phone number it is not easy to see the fine print. I am sure there are those that may want to use this service for it's full capacity, but by the number of customers complaining about their practices, it seems that a majority of customers are not aware what they are agreeing to when they try and get just one phone number.

Furthermore if they had not wasted our time and just said we always refund the 1st month if the client is not satisfied, missed or misunderstood the terms of the online acceptance, then I would not have bothered writing the BBB or calling American Express. The only way I found out about getting the credit for that first charge was when I went to the website and logged in to cancel. It then told me about the credit. 

I will cancel the dispute with my credit card once I see a credit on my statement. If the credit card company sees this, they would remove the credit that they had issued. 

All I can say is they are pros at dissection. 

5/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used this company to run a report for my law firm on a client on whether or he was married (as he was inquiring) and it gave me no results. When I called I spoke with an extremely rude woman "****" who hung up on me when I asked her to hold to get the person to authorize her to speak with me on the account. Then I called back and spoke with a manager and explained the that report didn't give me the results I asked for and I wanted a refund. She said no refunds and the report came back as "no data found". That is what she is telling me I should pay for. NO DATA FOUND. This company is an unethical scam and I want a refund.

Desired Settlement: $2.35 refund immediately on principal.

Business Response:

We were not able to find an account using the e-mail address you supplied. Feel free to provide the e-mail you used to create your account at PeopleFinders.com if you would like us to review it.

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. The coverage is available to you prior to purchase in the Public Records section of PeopleFinders.com. We are including the marriage and divorce coverage below for your convenience. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed.

Marriage Searches:
Results may include bride and groom's name, bride and groom's age at time of marriage, county and/or state, and filing number.
California (1960-1985)
Colorado (1975-2004)
Connecticut (1966-2002)
Florida (1970-1999)
Iowa (1835-1926)
Illinois (1793-1920)
Kentucky (1973-1999)
Maine (1892-1996)
Minnesota (1976-2003)
Nevada (1968-2000)
Ohio (1970-2004)
Texas (1968-1998)
Utah (1800-1999)

Divorce Searches:
Results may include petitioner, respondent, file number, marriage date, and county and/or state of filing.
Colorado (1975-2000)
Florida (1970-1999)
Minnesota (1970-2003)
Nevada (1968-2000)
Texas (1968-1998)

When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

5/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried to use the service as advertised. I purchased one report for $3 after the site indicated that it could provide the name associated with a phone number. When I got the report it did not contain anything that was not already available (i.e. the phone number). I called to ask for a refund of my $3 and was told I had purchased the trial membership. This was a lie and I have screen images to prove it. I have had to change my credit card number to stop future fraudulent charges.

Desired Settlement: I have informed my credit card company of the fraudulent charge and changed the number to stop further theft. Seriously, if this was done on the street theses people would be arrested immediately. Surely someone can stop this type of internet mugging?I want the $0.95 back on principle. It should have been $3 or so as I purchased just one report but they changed it without my permission so they could sneak out the $24.94 "membership fee in a few days".

Business Response: As you stated and our records show you purchased the Reverse Phone Report. You were charged $0.95 for that order. We have reviewed the report(s) you purchased. Caller ID can be changed with phone providers so that the person's name doesn't show up on caller ID. When the caller ID has been changed we only have access to the name it was changed to. Sometimes it can be a first name or last name only, or it can be a city and state. We are sorry that you did not receive the results you were hoping for. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. We have closed your account per your request over the phone on 4/29/2015 so there is no need to change your card number.

You stated that you have already contacted your bank or Credit Card Company and filed a dispute for the $0.95 purchase you made on our site. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

5/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was searching for a cousin's address just before Christmas and was not finding it.A pop up called "peoplefinders" came up offering to find the address I was looking for. The charge was $0.97, so I agreed.Next thing I know they are charging me $24.95 per month with no authorization saying I agreed to the membership when I paid for the $0.97.I called to have the charges reversed and the refused saying I already paid for this month's subscription and that they will no refund my money but will cancel the autorenew.Worst part is that I did not notice the charge last month so they have stolen $50 from me.

Desired Settlement: If I did not notice the charge for previous months, that is my fault. When I noticed the charge this month, I want the refund of $24.95

Business Response: At the time of purchase on 12/22/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter. Per your requests over the phone on 5/6/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. Your membership is also cancelled.

Consumer Response: I am rejecting this response because:  I did not receive any notice that told me that I would be automatically enrolled in a "automatic payment" using my card information at $24.95 per month.  If I did, this information was put in small print in a huge "agreement" that no one would take the time to read.  Why would ANYONE agree to pay $24.95 for looking up an address of a family member that lives out of state?  The fact that their voice recording steers you to an automated response to cancel memberships is a dead give away that they are preying on people who accept the "discounted" rate for an address look up but then intent to gouge them with automatic "membership renewals" at $24.95 per month.  If this was a ligitimate business practice, they would just bill you $5 (for example) for the address look up and not require you to enroll in a "automatic renewal subscription".  They clearly make their money providing an address and then hope to prey on unsuspecting victims that allow the 3 day grace period to expire and then they slam them with a "nonrefundable" $25 charge.

5/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This organization is scamming people by using an all but hidden automatic billing policy. They offer a $0.95 1 day trial and then bill you $24.95 every month which you do not realize until you get a statement from your credit card company. you will not be backed-up by your credit card company as they deem it legal. It is deceptive in every way.

Desired Settlement: $49.90 Credit to my credit card.

Business Response: At the time of purchase you chose to receive a discounted price ($0.95), instead of the normal price for the same report ($1.95), for signing up for a 3 day trial to our Membership. The automatic renewal is mentioned in standard text on each page of checkout.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your initial request over the phone on 4/25/2015 we cancelled the automatic renewal of your membership.

You have stated that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Consumer Response: I am rejecting this response because: This is a scam. These people are rip-off artists. How can they set terms like those in their response. It is ridiculous.

5/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I cancelled the service 5 minutes after signing up. I realized it was not giving me the proper info I was looking for. Months later I looked at my bank statements and realized I was being charged monthly for a service I definitely cancelled. I'm requesting a full refund.

Desired Settlement: Full refund for recurring bill.....

Business Response: At the time of purchase on 3/22/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Our records show you successfully closed your account online on 4/27/2015, two renewals cycles after the membership was initiated. Per the online request, and as a onetime courtesy, we granted one refund for the most current month of membership (April). Please allow 2-5 business days for the refund to process back into your credit or debit card. We then received our first phone call to a representative later that day (4/27/2015) and we went over your membership and cancelation dates. You are not eligible for any additional courtesy refunds. Your account is closed, there will be no further automatic billing and we have issued one refund of $24.95 as a courtesy. The remaining charges you are responsible for are the initial trial cost of $0.95 and the March membership fee of $24.95.

5/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The company was not transparent in the advertising process when they did not disclose that the cost was $300 a year and it was a annual contract. They only advertised that it would cost 95 cents for the address. I only needed the address. I do not need or want an annual membership nor can i afford it. They refuse to refund my money which was my next week grocery money for my child.

Desired Settlement: A refund now

Business Response: At the time of purchase you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this monthly membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per your request online to completely close your account on 4/25/2015, and as a onetime courtesy, we have granted one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. There was no yearly contract or $300.00 charge on your account.

5/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased access to their database. I looked up three individuals first. Myself, my ex-husband and an individual I've known since 6th grade. Most of the information was outdated or not that individual. I immediately called and canceled since their service isn't what they claim it to be. I asked for a refund and they have out right refused. I was able to find more accurate and up to date information in a google search. I believe they don't live up to the quality they charge for. I can't use their services for the individual I wanted to look up because their information isn't trustworthy. When I tried to discuss this with the customer service and then the only supervisor I was allowed to talk to they refused to do any compensation, even though I was a member for less than an hour. I also felt they were extremely rude. And when I mentioned reporting them to the BBB she said she was fine with that.

Desired Settlement: I would like the company to refund my money.

Business Response: We are sorry that you did not receive the results you were hoping for. As you stated, the service you purchased was a month of access to our database. When you run a search, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: I don't want a month of access to wrong and outdated information. Especially, since I did my own search and found the information without their services. If I could locate the information then with their database should have been able too.

5/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After speaking with the customer service before purchasing the product, I was under the impression that their would be cell phone numbers available for some of the searches. Unfortunately, there were NO results with cell phone numbers out of 50 searches! I wasted hours of my time and $15 of money. And they would not do a refund. What a scam.

Desired Settlement: I want my money back. Dishonest salesperson and false advertising. How many searches need to be done before getting an accurate result?

Business Response: We were not able to find an account using the e-mail address you supplied. We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because:

the he email address associated with the account is JGuyer@STLRealEstateLLC.com.  Your product was Completly wirthless.  And innacurate.  I was finding the same phone numbers repeated for different searches- for different people.  Not only was the info innacurate- there was not one helpful search for cell phone numbers out of 50+ searches!  Not one.  A scam.  We want our money back.

Consumer Response: This shows the email account that set up the peoplefinders account.  It was the administrative assistant of our company, StL Real Estate LLC.  She used the following username:

****************************


Business Response: We found your account under ***************************. As a representative and a supervisor let you know over the phone on 4/20/2015, the charge of $14.95 is non-refundable per the Terms you agreed to and the extensive usage on your account. The automatic renewal of your membership is cancelled and there will be no automatic billing. Your membership will expire on 5/10/2015. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

4/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Promotional Search of records was charged to my card in the amount of .48 and .47. Account was cancelled before the trial period, but the $24.95 fee was still charged.

Desired Settlement: Refund the subscription fee of $24.95 record search did not result in anything as promised and monthly subscription was not needed.

Business Response: At the time of purchase on 4/4/2015 you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel your membership until 4/9/2015, five days after the Membership was initiated. We received your cancellation via your online Account Manager at that time. The 3 day trial had already ended; therefore, you were already charged the membership fee on the fourth day. Your membership will expire on 5/9/2015 and you can still enjoy all the benefits of membership until then. The charge is non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because: i never agreed to prechecking the 3 day trial that was hardly visible on the .95 cent report. That practice is highly deceptive marketing.

4/22/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used this company for a one time transaction on 4/10/2015. I specifically indicated I did not want a trial offer as one of the choices. I was then billed on 04/14/2015 for $24.95. I called and wished a refund and cancellation of this. The Customer Service did cancel any offer I had but will not refund the $24.95 that was charged to my debit card when I had only authorized a withdrawal of $0.95 on 04/10/2015 for a one time search. I feel this was false advertising on their part and not legal to remove funds from my bank account without my authorization. Thank you.

Desired Settlement: I wish for the company to refund the $24.95 that was taken from my account without authorization. Thank you.

Business Response: At the time of purchase on 4/9/2015 you had the option to choose a report at the normal price of $1.95 or the same report at a discounted price of $0.95 in turn for signing up for a 3 day trial to our Membership. Our records show you affirmatively selected the trial membership option.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day. Per your request on 4/15/2015 we cancelled the automatic renewal of your membership. Your membership will automatically expire on 5/13/2015, and you can enjoy all the great benefits of this service until then. The charge is non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because: I saw only one option and  it was for the .95. I do remember the option of anextended serice plan and I rejected it.

4/21/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinder.com advertisted "unlimited reverse phone report" "Best Value" for $0.95. I made two searches on 3/31/15 with the assumption I would be charged $0.95 for each search. I contacted Peoplefinder on 3/4/15 when I was notified of a charge to my credit card that day. I was informed that I had agreed to "membership" if I didn't cancel in 3 days. I later looked at the page and found that this information was hidden behind their "Privacy Policy" and "Terms of Service" check box. I and several others have felt that this is deliberately misleading. The Membership clause should not be hidden behind the "Privacy Policy".

Desired Settlement: I want my $24.95 refunded and the website changed to clearly indicate in a separate check-box line item that a Membership fee of $24.95/month will be charged if not cancelled within 3 days.

Business Response: We have reviewed our files and our records show that an order for a search was conducted by this customer on 3/31/2015. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by them on 3/31/2015. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than two times on the two pages of checkout before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of their membership this customer was charged each month. During that time, our customer service was available to take their cancellation at any time. We did not receive cancellation until 4/4/2015, four days after the three day trial was initiated. Per that request the automatic renewal of the membership was cancelled and there will be no further automatic billing.

4/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I need to each my family and let them know that I lost my phone with all the data. I then went online on peoplefind.com. After performing the search (names and location, I found the person to reach, Then the system asked for a quick payment to get the telephone number and the address.After I made the payment, I checked my email, i have received a list of 20 names with none of them being the person I was looking for (although I already found the person prior to making the payment...): This is cheating, stealing from the public.

Desired Settlement: I need a total refund and promise for better service to the public.(Thank you for being there for Consumers)

Business Response: Our records show an order for a search was placed by you on 4/4/2015. We reviewed your account and found that your report does list 20 individuals who match the first and last name you entered. We also show that the next day you called and a representative re-ran the report and emailed it to you at no additional cost in order to help you find the information you were seeking. If you did not receive the results you were hoping for, we will be happy to offer you another free search to help you find the facts you need. Feel free to review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

4/15/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Visited and requested marriage/divorce information on my deceased husband, to see how many legal marriages Preceeding my divorce from him. The report I received held only addresses he lived no other information. PeopleFinders list a whole line of the reports of information that is available, so when you sign up, you think the site is going through every repost, highlighting as through searching.I called the company to report to them there was no record of our marrage or divorce and it showed only known addresses which he moved to in the last 30 years. Customer service claims those reports given to me were the only ones allowed. I further ashed them: where were the marrage/divorce and they asked me if I read their agreement, I replied yes, he then said, I would relieve only those allowed.I then said WHY do you list all those reports on the first page, if you receive only known addresses, he told me I have to go to city hall records. I said then why do you list those reports, when in actuality they cannot be accessed? I told him illegidlly it is false advertising and they received $12.00 for address, which I can receive by going to the white pages. I told him I was reporting this to you, it's unethical and misleading.

Desired Settlement: $9.95 for the bonus pack, they can keep $2.95 they got me on for the address info, I didn't need.

Business Response:

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

Marriage Searches:
Results may include bride and groom's name, bride and groom's age at time of marriage, county and/or state, and filing number.
California (1960-1985)
Colorado (1975-2004)
Connecticut (1966-2002)
Florida (1970-1999)
Iowa (1835-1926)
Illinois (1793-1920)
Kentucky (1973-1999)
Maine (1892-1996)
Minnesota (1976-2003)
Nevada (1968-2000)
Ohio (1970-2004)
Texas (1968-1998)
Utah (1800-1999)

Divorce Searches:
Results may include petitioner, respondent, file number, marriage date, and county and/or state of filing.
Colorado (1975-2000)
Florida (1970-1999)
Minnesota (1970-2003)
Nevada (1968-2000)
Texas (1968-1998)

Per this complaint, and as a one-time courtsey, we will issue a refund for your unused Background Report vouchers at $9.95. This amount will be shown on your credit card statement within five business days.

Consumer Response: I am rejecting this response because: if you go to their website, it's contents is not advertising what they offer, it's  aledgedly misleading the public to a service thet cannot provide.  I appreciate the refund, however I still speak for all those that will mislead.
thank you in advance.

4/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up with this company on March 19th for a $.99 trial for 3 days I called within that day to cancel my trial and they said its ok I would not be billed. Now on march 27th we had found out that they billed us for $24.99 for a month when we canceled that on March 19th. I called PeopleFinders to complain and they refused to payback the money. THIS COMPANY IS A SCAM!!!!!

Desired Settlement: I would of liked a refund but being they refused even though it was their mistake we had to dispute it with our credit card company.

Business Response: At the time of purchase on 3/19/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We reviewed the phone call you are refferring to on 3/19/2015 and found that you had questions for the representative about our membership coverage. There was no request from you to cancel the trial membership. The representative even confirmed that the automatic renewal was on and that we were available to cancel this memberhip at any time upon your request. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per several demanding calls on 3/27/2015 we canceled your membership.

You have stated on this complaint that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

4/8/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I'm filing this report along with contacting and filing a complaint with the California State Attorney's office. I signed up for the trial period, advertised on People Finders web site, for $14.95. I understood that if I did not cancel within seven(7) days[as read & understood at that time] that I would be charged the normal fee. Within one(1) day(3/6/15) I was charged $19.95, should have been $14.95(see above). I did not call to cancel because I was relying on my understanding of the terms of use. People Finders did not/does not send a email alerting you of the pending end of the trial period. Nor do they send a email notifying you of the additional charges. After four(4) days I was charged(3/10/15) $29.95. I did not receive a email notice. Then three days later(3/13/15) I was charged $24.99 for People Finders Rewards feature. I did not sign up for this feature much less know what it was. I had to get on People Finders site to find out what it was. Again there was no email alerting me of these additional charges. Fortunately I checked my "********" prepaid reloadable card account on 3/14/15. Who knows how many more charges People Finders would charged me for. I called People Finder's customer service. The person I talked to(I asked for their name, but couldn't understand, so I asked the representative to repeat their name, and again could not understand) said I agreed to the terms when I signed up. The representative said the terms are displayed during the sign up process. At that time I told the representative I wanted to cancel my account. I think of myself as a pretty savvy customer/shopper, so "if" I missed the terms as they were displayed, their display is not clearly evident. I believe these terms should be clearly displayed and explained on the same page as the Trial Offer and not buried in the sign up process. This appears to me as deceptive practises. As I stated at the beginning that I'm following up this complaint with filing a complaint the California State Attorney's office.

Desired Settlement: One: I would like an apology for the inconvenience and borderline deceptive practises. Two: I would like People Finder's agreement to make their terms/additional charges more forthright. Three: People Finder's agreement to put these terms/additional charges on the same page as the Trial Offer, instead being buried in the sign up process. Four: In the future when People Finders charges a customer for any of their services, they should send an email notice. Fifth: I would like a refund of $59.94.

Business Response:

At the time of purchase you chose to receive a discounted price ($19.95) for your Background Report in turn for signing up for a 3 day trial to our Membership (attached Screenshot 1 and 2). PeopleFinders.com does not offer a Background Report for $14.95.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value
•Background Reports – Contains a wealth of information about most any individual in the United States. When you order this report, our system searches through billions of records and retrieves every relevant piece of data.

You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($29.95) on the fourth day.

The charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout (attached Screenshot 3). Users may either accept or decline the offer.

PeopleFinders Rewards members also have access to-
* Free self-background checks every month
* Free family safety alerts show registered sex offenders in your neighborhood

We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eight day.

Per your request over the phone on 3/14/2015 your membership was cancelled and your account is closed. There will be no further automatic billing. The charges are non-refundable per the Terms you agreed to.

Consumer Response: Hello Jorge, The response that I sent earlier was faulted. I didn't find the screen shots until I completed my response. I viewed all three(3) screen shots and found the first two(2) acceptable. The last one #3 where the Rewards program option is offered shows no proof that I accepted or rejected the offer which I disputed in my original complaint. Therefore I'm amending my complaint by accepting the charge of $19.95 for the trial offer and $29.95 for the membership fee. I'm standing ground on the charge $24.99, for the Rewards program, as the amount of restitution. In viewing the screen shots you will see how easily it is to make the mistake of not declining. The decline option is in much smaller print and under the Complete My Order button. People Finders didn't offer a screen shot of the next step. I don't believe the next page offered a review before the membership registering process was completed. If the review, with list of the total charges, was offered before the completion of the membership registering process, it probably help avoid any mistakes by the consumer and remove the appearance of deception along with reducing the number of complaints. I apoligize for my mistake with regards to the screen shots. Cordially, ***** ***** 

Business Response: As a onetime courtesy we will refund one charge of $24.99 for the PeopleFinders Rewards program. Please allow 2 to 5 business days for this credit to reflect. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

4/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a report from PeopleFinders on November 4, 2014. I thought I was buying one report regarding one person for $19.95. I did not realize I was signing up for a monthly service. I feel their website does not make it clear. In small print there is mention of a 3-day trial, but I did not understand. I feel they should make it clear by stating "$19.95 per month". I just discovered that PeopleFinders has been charging me $19.95 each month on my credit card since then, and immediately closed the account on March 26, 2015. I called the company to explain the situation and inqiuired if they would refund for the 4 unused months. I was initially told they cannot credit me for unused service since I had signed up for a monthly service, then I was told the best they can do is credit me for the last unused month.

Desired Settlement: I hope PeopleFinders would consider refunding me 4 unused months in the amount of $79.80. I would also like to request that they redesign the page which contains the purchase button to make it very clear to customers what they are signing up for. Thank you for your consideration.

Business Response: We have reviewed our account and found that an order for a search was placed by you on 11/4/2014. At that time you were given the option of choosing between three products. These were labeled "1 Month of UNLIMITED Reports $19.95/mo ($19.95 Today)" "3 Months of UNLIMITED Reports $12.95/mo ($38.95 Today)" and "6 Months of UNLIMITED Reports $9.95/mo ($59.70 Today)." Our records show you selected the 1 Month Membership for $19.95 per month and proceeded through checkout. You were required to affirmatively check a box that states "I also understand that my card will be automatically billed monthly until I cancel." Therefore, you were billed $19.95 per month. You failed to contact us to cancel for four months. Per your request on 3/26/2015 we cancelled the membership. The representative then offered you a refund of the most current month at $19.95 as a courtesy. You declined the refund the representative had offered and ended the call. Directly after this call, you logged into the account online and closed it completely via the Account Manager. Since this would restrict your access to the membership, the system automatically granted a $19.95 refund for the most current month of membership. You should have seen this refund reflect on your personal account in the next few business days. Given that members have the ability to run unlimited searches and other features for a monthly fee, our Terms do not allow for refunds but simply allow users to cancel anytime to avoid further billing. There are no further courtesy refunds available on your account. In conclusion, you have been granted one refund of $19.95, your account is closed and there will be no further automatic billing.

Consumer Response: I am rejecting this response because: People Finders' response repeated what I said, that I had not accepted their representative's offer of credit for the most recent month. If I had done that it would have rendered any further complaint null and void. As I go back to their website and repeat the steps I took to purchase a report on a single person, I still see that the wording of the monthly service and charges is in very small, faded print. My argument is that it is intentionally misleading for some people. Unfortunately I was one of those people, roped into a monthly service when all I wanted to do was purchase one report. I sincerely thought I was buying one report for $19.95. While I thank People Finder's for refunding me the most recent month, I would like to request 1 month additional refund based on their misleading display of policies.

4/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: About 6 month ago, I signed with People's Finders for a promotion to find two robo-callers, a thing we have been experiencing with numerous crooks that abuse the phone system because the government does not properly controls this type of shady business. The promotion indicates that for a price of 0.95 I had 3 days to use the service and after the 3rd day I would be charges +/- $24 per month. I am sure I terminate the promotion the following day but Peoples negate I did it. To make it worse Peoples charged me since, $24 twice each month. The unethiocal part of this shady deal is that Peoples remained silent in spite of knowing I was not using the system at all and charged my ** *** ****** **** almost $50 until this month that I discovered the abuse. I complained to ** *** who in turn called Peoples and close the account. Peoples argued that I had not terminated the agreement, that I signed for two services the same day (a duplicate) why would I do that? and denied crediting my credit card.Organizations like Peoples are not properly controlled by the government or organizations like BBB and therefore, are allow to abuse seniors like me and those who falls for their promotion. It is a disgusting practice that should be controlled. For example. A caviat should be incorporated CLEARLY stating that If the following month no use is reported, the subscription would be terminated automatically. This, UNLESS, the person buying the promo agrees to continue being charged. Perhaps that person intends to use the service on a continuous manner.I feel they are crooks and I hpe BBB will be able to do something to protect us against this type of promotions.

Desired Settlement: 1. Refund the money paid for no service.2. The government to act to stop or control this type of legal fraud commited against us senior citizens.

Business Response: At the time of purchase on 9/16/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value
You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone.
We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter.
The charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer. PeopleFinders Rewards members also have access to:
•Free self-background checks every month
•Free family safety alerts show registered sex offenders in your neighborhood
We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99.
Given that members have the ability to run unlimited searches and other features for a monthly fee, our Terms do not allow for refunds and simply allow users to cancel at any time to avoid further billing. You failed to contact us to cancel until a phone call to a representative on 3/9/2015, six months after the membership was initiated.

4/4/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 3/10/15 I signed up for a "Report Only" search on the Peoplefinder web site for $1.95. I was a bit surprised to see I wis billed in 2 increments, $.97 and $.98 on the same day. I wasn't too concerned because the total was exactly $1.95. On 3/16/15 there was a new charge to my debit card of $24.95.I called PeopleFinders at ************* and spoke wih **** (who stated he works for ******** ******).**** told me I was signed up for a recurring charge and that he could not reverse the charge for $24.95. I went back to the website to make sure I selected the correct option. The option I selected for $1.95 does not mention a recurring charge. (the other option for $.95 does).As with many of the complaints I have read regarding this business (exactly the same as my complaint( they are clearly trying to trick customers into signing up for a recurring membership in order to charge $24.95 per month to customers who don't want their service. Kind Regards,****** *.

Desired Settlement: To resolve this matter I want the recurring charge of $24.95 reversed and credited to my debit card. I will pay the $1.95 charge I agreed to. I recommend that the BBB take whatever action is possible against this company to prohibit them from fraudulent advertising and billing. The email address on my account is **********************

Business Response: At the time of purchase you affirmatively selected to enroll into a 3 day trial to our Membership through a full-page offer directly after checkout. You had the option select yes or no to this post-transaction offer. You may cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($24.95) on the fourth day. We have found that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

3/30/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This site has been billing me for 4 months, I canceled right after signing up, they still billed me, I called again and was sent an email that it was canceled in Feb. I am billed again, they say now it's a different account, when I closed this account I ask that any and all accounts were closed, They are charging me 19.95 and won't refund it

Desired Settlement: I want my 19.95 returned for the past 4 months when I first canceled

Business Response: We have reviewed the account associated with the information provided here and found that it has no recent activity. This account was closed online, however, recently on 2/24/2015. We found the account we believe you are referring to registered entirely separately using different information. At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. We did not receive cancellation for this account until a phone call to a representative on 3/26/2015. Per this complaint, and as a onetime courtesy, we will refund one membership fee of $24.95 for the most current month of membership (3/22/2015).

Consumer Response: I am rejecting this response because: I canceled that account within the 3 days, It made me call in and I couldn't do it online, and when I called in Feb. I ask if there were any other accounts and told I did not. I have called several time and even ask to speak to a supervisor and there has not been any response. This company seems to lose calls and cancelations, I think if they were to look at the account they would see it was not used but the one time, it did not give me the information I needed, I contacted them and they still keep billing. I want my money back from all the bills

Business Response: It is the user's responsibility to keep track of any separate registration information they enter on our self-service site. There is no way for our system to recognize separate registrations especially when the customer uses completely different information seven years apart. Again your account is closed, there will be no further automatic billing and we will grant one refund for the most current month of membership (charged on 3/22/2015) as a courtesy. We believe this is fair as this also accounts for all charges that took place after your mistaken cancelation of your old account on 2/24/2015. There are no further courtesy refunds available to you.

Consumer Response: I am rejecting this response because: The girl I spoke to told me there were no other accounts, I ask and she told me.

3/27/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 12/23/14 I went on this web site to find an address of an old friend. I was billed a small amount. In both January and February I was billed $25.00. I was certainly not aware of a commitment to any "membership" When I called today to inquire, I was told that using the site constituted a membership and that because I didn't cancel I was charged.

Desired Settlement: 24.95 X 2== 49.90 credited to my **

Business Response: At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. There are no further refunds available per the Terms you agreed to.

We have also cancelled your membership.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

3/25/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a single $0.95 search to contact someone who hit my car. I provided credit card details and completed my order. I received an email of my login info, but no invoice for my order. We get credit card reports quarterly and flagged that I had been charged $24.99/month.When I contacted PeopleFinders, I asked for details and was told that I had signed up for $24.99 a month. I asked for a screenshot or confirmation and I received an image with the name "John Smith" and certain words highlighted in yellow. Curiously, there are 2 "Continue" buttons, with one falling below fold on standard PC screen. When I look at my account, it shows I was charged $0.48 for 1 report.1 purchase, no invoice, no confirmation, deceptive order process, inconsistent charge report, questionable verification.

Desired Settlement: I paid for a single report. My account shows it was worth $0.48. I agreed to pay $0.95. If the policy for 1 report is $1.95, I am happy to pay that. I did not want, see, order, confirm or ever use to purchase a monthly subscription.

Business Response: At the time of purchase you had the choice to select a single report at the normal price ($1.95) or the same report at a discounted price plus trial membership ($0.95).  Our records show on 10/16/2014 you chose to receive the discounted price ($0.95) for signing up for a 3 day trial to our Membership. As the second checkout page states, the total ($0.95) is broken down into two charges; $0.48 for the report itself and $0.47 for a search voucher to use later.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Given that our service provides you the ability to run unlimited searches, our Terms do not allow for refunds and simply allow users to cancel anytime to avoid further billing. Per your request over the phone on 3/12/2015, five months after the membership was initiated, we cancelled your account. In conclusion there will be no further automatic billing, your account is closed and the charges are non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because:
the only option that appears above the fold is the option for discount.   This is misleading.   I can see from the many other complaints that this appears to be the practice of this company to mislead and defraud. 

If if that is, in fact, how you would like to leave this, after a very logical and reasoned response, I guess there is no other reasonable action for me.  

Thanks you, BBB, for trying to help out.   Clearly, there is only one motion left at this time. 

3/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This complaint regards the removal of information from Peoplefinders database. I followed Peoplefinders online instructions to remove my info. Subsequently I found that some of the information had been removed. However, other information remained on the property records section of their site. After a week I contacted customer support by email, and was told to wait 7-10 days. I waited. Well after 7-10 days the information was still online. I called customer service, and was told by the rep that she could not find my info on their site, even tho I can see it in an ordinary google search, as well as the directly linked page on their site. (This is not a cookies or cache issue, as I tried from several different computers). I called back to see if I could speak with a different rep, but was repeatedly hung up on! Subsequent emails have gotten no response.

Desired Settlement: Removal of information from their database, as stated in their policy.

Business Response:

We apologize for any delay. We reviewed our records and found that your Property Directory listing was successfully removed by our IT department on 10/1/2014. Visiting the URL today it returns no results.

Unfortunately, we do not have the capability to remove links on ******, **** or any other search engine. The information may still be seeing on these sites is probably from an indexed API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site. We apologize we could not be of more help in this matter.

Consumer Response:

I made this complaint 6 months ago (complaint #********) and the business claimed it would resolve it, but it has not, so I am filing a complaint again. Peoplefinders.com lists my name and address on it's website under it's property records section. The company's privacy policy clearly describes an 'opt out' policy by which an individual can have their info removed. I have followed the policy to request removal of my info but it has not happened. My info wa removed from part of their site, but not the property records. It can still be found at: ******************************************************************** . I have also had numerous documented email exchanges with customer care at the company, and spoke to rep's on the phone, and was inevitably told to just wait another 7-10 days, or a few more weeks, for the info to disappear. Six months have now past. Occasionally I was also told that it was ******'s fault, or my web browsers fault (i.e. a cached file). Definitely not true! The info is still there on Peoplefinders.com. I have been given the run-around so many times now for this simple matter it is ridiculous.

Simply remove my name and information from their website. Again, it can be found at: ********************************************************************where my first and last name are substituted into the address above.

Business Response: We have reviewed the link you provided ******************************************************************** where your first and last name are substituted into the address and found received the message "The page you were looking for does not exist." We are unable to find a listing matching your information appearing on PeopleFinders.com. Feel free to contact us directly and provide the actual URL where the listing appears or walk a representative through how to find it (you may request our Opt Out Specialist ***** ********).

******************************
***** ********

Consumer Response:  
Better Business Bureau:

I contacted the company directly, again, and they finally removed the listing.  I am satisfied.  

3/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Underhanded way of obtaining a contract. I paid a time .99 cent fee & somehow was roped into a monthly contract of 24.99/month because I failed to cancel "subscription" that I didn't realize I had entered into within 3 days of one-time use.

Desired Settlement: Would like to put an end to this type behavior so others do not get ripped off as well.

Business Response: At the time of purchase on 1/31/2015 instead of choosing the normal priced People Search Report at $1.95 you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Our records show that per your request over the phone on 3/8/2015 your Membership was cancelled, your account was closed and there will be no further automatic billing.

Consumer Response: I am rejecting this response because:hoax & scam.

3/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company promised that it would provide: ( I copied this from the "search")Current & Historical Address History Search Property Records SearchPublic Records SearchBackground Records Search Current Address Address History Marriage Records Property Records Relatives & Associates Bankruptcies Current Phone Number Cell Phone Numbers Divorce Records Aliases Misdemeanors Background Info All that they provided for me after I paid $4.99. was his address. (which I already knew) I just wanted his phone number.

Desired Settlement: I would like the cost of $4.99 refunded since they did not provide me with the information they advertised.

Business Response: We believe you may be confusing us with another website. The product you purchased on PeopleFinders.com on 2/28/2015 was a $1.95 People Search Report. Prior to purchase, this product states it "Includes Available Full Name Current Address Phone Number Prior Residences Relatives Aliases & AKAs Age & DOB." We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

3/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint:

On 12/17/2014 I went on line to do a people search for a brother I have not seen since I was approximately 10 years old due to a divorce and custody agreement. I searched for ****** * *******. I apparently searched on both Peoplefinders.com and ******.com I was charged on my Visa card for 3 different charges for $.95, $.47, & $.48 which is what I thought I was being charged for this look up, and if you add up the last two charges, which for some reason are divided, it does add up to the correct total. By the way, all the charges just say peoplefinders.com on my bill, there is no mention of ****** at all.

(They told me ****** was their sister site, and had I know they were the same company and used the same data base, I would have never searched on ******!) I did not find what iw anted because maybe 9 names appeared and I did not know which state he was now living in and I decided not to search any further. However, I was again charged on 12/21 and 12/22 on my December 2014 visa bill and again on 1/21/2015 and again on 1/22/2015 on my January Visa bill for $24.95 each for a total of $99.80. I thought I'd signed up for a temporary 3 day membership on to search his name and I did not realize I had yo cancel anything that was just for a 3 day membership.

They told me that there was information concerning this on the web site which I did not reach because after I decided to abandon the search I did not read anything else on the screen to see what else it said. I'm 70 years old and admit I do not thave the patience when I decide not to do something to read any further. I just think, okay that's it, and I thought that really was it. because of that thought process I did not realize i'd signed up for a never ending membership!

I did not realize this because I forgot to pay my december visa bill until I got my January bill and saw the balance from December. I checked my records and discovered I had filed the bill as paid without any notations indicating the date paid, check number, or amount paid. By the way, I discovered this on Sunday, February, 1st, 2015 and could not call the company until Monday, February, 2nd. I did check though my check book for December to see if I just forgot to note the bill while I was waiting to call California Monday morning Eastern Time zone and realized I really had not paid it. I called People Finders this morning and the young lady I talked to agreed to adjust the charges for January but when I asked about the December charges she turned me over to her supervisor, *****.

I explained everything to ***** and she said she could adjust the January amounts but not the December amounts. I told her I'd been a supervisor for a phone company and I had the ability to adjust more than just the current charges but she said that all she could do was the January charges. I asked her if that was all she really could or was that all she was willing to do, and she just repeated she would adjust January charges. She then asked if there was anything else she could do for me and I said, "Yes, you can adjust the December charge," and she hung up on me.

Desired Settlement:

I really believe that the web site is set up to purposely entice people to search and not realize this is a never ending forever and ever scam to get more money from people and that is why ***** hung up on me. I also really believe in order to avoid mistakes like this you should opt IN to agree to pay a membership fee instead of automatically being opted in on a one time search and that is why I think of this as a scam. I also admit to my own stupidity for not reading everything I should have.

However, I would like to have all of 4 of the $24.95 charges taken off my bill. I agree to pay the three charges I thought I was going to be charged but would like you to advocate and have th other charges which I truly believe are not legitimate from people finders.com taken off my Visa bill. I can be reached at the above address by mail, or at: *********************** or my telephone number is ###-###-####. I tried to cut this to make it not so long, but I believe you needed to see hear/ all the facts. I apologize for the length. Thank You, **** ***** CC: California State Attorney General 5 Enclosure

Business Response:

We have reviewed our files and our records show that an order for a search was conducted by ****** ***** on 12/17/2014 at 9:37am on PeopleFinders.com. Then, at 10:27am the same subject was searched on **********, a separate but sister website of PeopleFinders.com. At that time, on both websites, ****** ***** had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($1.95). The membership option was affirmatively selected by ****** ***** on 12/17/2014, on both websites through entirely separate checkout and registration processes. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. The consumer is provided with an entire section outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The membership is mentioned no less than three times on two pages before the order is complete. If their intention was to run only one search, then they had in fact selected the wrong product.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of their membership ****** ***** was charged each month. During that time, our customer service was available to take their cancellation at any time. They failed to contact us to cancel until a phone call to a representative two months after the membership had been activated. Per their request on 2/2/2015 we agreed to refund the January membership fees of $24.95 as a courtesy. The remaining charges ****** ***** is responsible for are the initial cost of $0.95 for the discounted reports plus trial memberships and the December membership fees ($24.95 each). In conclusion, ****** ***** has received credit for one month of service for both websites totaling $49.90 as a courtesy, the account is closed and there will be no further automatic billing.

3/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a trial period. It said if I cancel within three days. I would only be charged $2.95. I canceled within the three days, but was charged $24.95, $0.47, & $0.48. When I called back they said that I did not cancel within the correct amount of time, it was actually four days after when I canceled my membership and that was why I was charged. It was not, they changed the dates of membership to incorrect dates.

Desired Settlement: I would like to pay the $2.95, but be reimbursed the other fees.

Business Response: We have reviewed your account and found that an order for a search was placed by you on 2/7/2015. At that time you chose to receive a discounted price for the report ($0.95) PLUS a three day Trial to the Membership. Our customer service was available to take your cancellation at any time via you online account manager, email or phone. The site states "If canceled within 3 days, pay only $2.95 for trial. After the trial, you will be billed $24.95/month." We did not receive your cancellation until 2/11/2015, four days after the three day Trial Membership was initiated. Therefore you were billed the Membership fee ($24.95) on the fourth day. The charge is non-refundable per the Terms you agreed to. Your Membership will automatically expire on 3/13/2015, and you can enjoy all the great benefits of this service until then.

Consumer Response: I am rejecting this response because: This is simply not true the dates are not correct I did not have the trial for four days.

3/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This internet company charges 95 cents for a phone #. I used it once. They charged me 95 cents and then three days later started a monthly billing of $24.95 without my knowledge or consent. I called them. Their brazen liar of a customer service agent refused to refund. She claimed I had agreed. There is a treasure trove of similar complaints against them on the internet which I had not seen prior to using them.They bill you as CFK peoplefinders at ************.

Desired Settlement: I want them put out of business and jailed if possible. They are criminals and are ruining the internet business model for everyone else. My credit card company will refund me as I disputed the charge to them. But that is not going to solve the problem for the general public. My credit card company said I should turn to you. If you can help great. If you think I need to go to some law enforcement organization I will. I just don't know who has jurisdiction. I appreciate your help.

Business Response: At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.
If your intention was to run one search only, you should choose the $1.95 regular priced report directly below. As advertised, the $0.95 product is a report + trial for unlimited searches.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($24.95) on the fourth day.

On 3/6/2015 we received a notification from your credit card company that your card information had been compromised. The alert stated you did not make any purchase on our website. Therefore, we refunded the $24.95 charge you are referring to.

Consumer Response: I am rejecting this response because:   There is no such clear choice on their website.  The idea that anyone using their service for the first time would actually need a continuing service is ludicrous.  Therefore the only way then can get people to sign up for a monthly service that no one needs is to trick people.  Additional evidence is all over the internet in the form of the exact same complaint that I am making.   Just look up people finders on ****** and you will see endless complaints.

3/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company made four fraudulent charges against my credit card over a four-month period. I bought two reports from them on 7/26/2014 -- one for $.95 and one for $39.95. On to their website under my account page it shows the receipt for those two reports. It also shows that I have "no memberships." Yet this company took my credit card information and made four charges for $24.95 each on the following dates: 7/30/214, 8/30/2014, 9/30/2014, and 10/31/2014. No service was provide. No charges were authorized. This is outright theft, plain and simple. That the BBB has given this company a B Rating is mind boggling.

Desired Settlement: I would like them to return the money they stole. It's that simple.

Business Response: At the time of purchase on 7/26/2014 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.
Starting in November the membership charges failed therefore the membership expired and no further charges were attempted.
Per this request, and as a onetime courtesy, we will grant one refund for the most current month of membership (October).  Please allow 2-5 business days for the refund to process back into your credit or debit card. Your account is now closed.

3/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders.com is a misleading website.They offer unlimited searches for $10. When you click on the button to select the $10 option, it asks for your payment information. Somewhere between that payment and their hidden "surcharge" language, my account gets hit for $59.70! That's NOT $10.00/$9.95.When I called to complain and ask them to credit the money back, they said I "chose" to pay that surcharge by clicking on something.Sneaky, horrible business methods. That's allot of money! Despite the ridiculous tactic to steal that money, their service is bad too. None of the information I was looking for was available. They didn't even show records that I knew existed and should easily show up in a search. Inferior product and they ripped me off.

Desired Settlement: $59.70.

Business Response:

We have reviewed your account and found that the product you selected was 6 months of unlimited Background Reports at $59.70. It breaks down to $9.95 per month. The user is presented with three Membership options. Our records show you chose the "6 Months of UNLIMITED Searches $9.95/mo ($59.70 Today)" product. Therefore, you were billed $59.70. Given the price for one Background check is $19.95 we can wave the remaining membership at $39.75. In conclusion, the remaining $19.95 is non-refundable per the Terms you agreed to, your account is closed and we will refund $39.75 as a courtesy.

3/6/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: i did a reverse phone look up it says that you get the full name address of annyoing callers so i tried it. all the gave me was the name my caller id does that and now they say they cant refund the 6.95

Desired Settlement: i just want my refund thank you

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Prior to purchase, the search preview states "report includes available information on..." As a one-time courtesy we will issue a refund for $6.95. This amount will be shown on your credit card statement within five business days. Please review the Terms of Use you agreed to on PeopleFinders.com if you would like more information about refunds or other policies.

2/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a one time search from PF for $2.95, despite poor reviews. First of all, when I completed the transaction with my cc, there was no "transaction completed" indication. I have satellite internet, so I figured after 5 minutes maybe the perfect sunny weather interfered w the signal. So I hit the button, "complete the transaction" again, but not before noticing they charge 50 cents to have it emailed to you. Whatever, It's only $3.45 now, right? So I did it. I go to get the report of the person they had the info on, and they did bc they show the exact age of the individual in question w/o prompting from me. Then, the "system" cannot recognize my email/password. I JUST GAVE IT TO THEM. Now they pretend to not understand who I am. On top of that, they did not email me anything. I don't trust them at all now with my cc #, they'll prolly say anything bc their sitting in a mansion in California laughing and all of us, as if they give a damn. I suspect soon they'll be charging me God-Knows-What. Please help me stop this.

Desired Settlement: Give me the information they said they had, and only charge me ONE TIME $2.95 plus 50 cents to email it to me. The 50 cents is totally ridiculous, but I agreed to it. $3.45, give me the information on ****** *******, age 49, San Diego, Ca. 50 cents for an email, lol. The report was supposed to be viewed after the original transaction right then and there, but I guess they needed another half a buck. OMG, what scumbags. Then didn't deliver then, either. HELP!

Business Response: The information you supplied is not associated with an account at PeopleFinders.com. Please verify through your credit card if you have in fact been charged for the report. If you have been charged, please contact us directly so that we may locate the account by using your credit card number. We can search by partial card number over the phone and a representative can then assist you in locating the report. 

If you have not been charged, your registration did not go through and therefore you will not have access the report. Please see below if you wish to make another registration attempt. 

•The address you provide must match the address your credit card company currently has on file.
•The password you create must be at least six characters long, and it can only contain letters and numbers (no symbols).
•The expiration date and security code you provide must match the numbers on your credit card.
•Every data entry box on the registration form must be filled in completely.
•If any portion of the registration form is not complete, you will be shown a message in red that indicates what should be fixed.

We hope this helps you create your account. If you are still having trouble, a representative would be happy to assist you. 

Monday-Friday 7:00AM-6:00PM (PST)
Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

CustomerCare@Peoplefinders.com
(800) 718-8997

2/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: peoplefinders advertised a 4 doller one time search, then billed me 24.95 a month for almost a year before I noticed. this was very misleading and they refused to refund the money.the money was charged on my credit card with no recipt or invoice sent to me by emailwol

Desired Settlement: I would like this money refunded 224.55 for the 9 months I was debited 24.95

Business Response: At the time of purchase on 3/25/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. 

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. 

Per your written over the phone on 2/2/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. There are no further refunds available per the Terms you agreed to. 

2/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used this website to conduct a criminal history record check on my fiance for licensing requests. After spending $40.45 I viewed the report which was completely inaccurate. The only correct information on the report was the name and date of birth. I am unsure where this company retrieves their information but it is a complete scam to charge someone $40. for information that is of no help to the consumer. I called customer service only to be told that they could not do anything but give me a credit to use their services again. I asked to speak with a supervisor only to be transferred to a non-working voice mail box that hung up on me. I will not be using this website again so why would I want the credit? I would like my $40.45 credited back to my visa so I can get the information I need elsewhere. Thank you.

Desired Settlement: I would like my full refund of $40.45 refunded back to my visa immediately.

Business Response: We are sorry that you did not receive the results you were hoping for. We have reviewed your report and found that the results were that there are *** No Records Found *** for Nationwide Criminal under the criteria you used. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders is charged to access these databases whether the information you are seeking is available or not. The charge is for us to conduct a search on your behalf, not to return a particular result. We are unable to provide a refund, but we will be happy to run additional searches to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: I don't need additional searches I need my money back. 

1/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a 3 day trial membership, at a cost of $19.95. After using the website for less than an hour, I decided that it wouldn't help with what I was looking for. I canceled my membership and was notified by email that I would only be charged $2.95 for my membership instead of $19.95. My bank account was initially charged the $19.95, and the next day was charged $2.95. I called the 800 number to see when I would receive a $19.95 credit. I was told that the $19.95 was a transaction charge, and the $2.95 was a cancellation charge. I re read my emails to see if I had misunderstood the initial charges, and the emails confirm that I should have only been charged the $2.95. I was not able to get anything resolved by calling the customer service number.

Desired Settlement: I would like my $19.95 refunded to my bank.

Business Response: At the time of purchase you chose to receive a discounted price of $19.95 for a Comprehensive Background Check plus three day trial membership. Background Checks are normally $29.95 but you received this discount ($19.95) because you signed up for a 3 day free trial to our Membership. The trial refers to the Membership only. You have 3 days to cancel the trial which would have automatically charge you a monthly membership fee of $24.95. As stated during checkout and on your cancellation email confirmation, if you cancel within three days you will only be billed $2.94 for the trial. Your original purchase is not affected. You will not be billed $24.95 for the Membership because you cancelled within 3 days. The two charges on your account ($19.94 and 42.95) are non refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because:
There was NO mention of a discounted price and it was not made clear that the charge was for a background check. It appeared that it was a monthly membership and I canceled as soon as I realized that I was not interested in the membership. The claims made by peoplefinders was not in the emails as they claim. Very deceptive business practices!

1/27/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Business charged credit card without consent. Monthly billing charges, not agreed to, in the amount of $24.95. Total billing occurred over 6 months, between July 29, 2015 and December 31, 2014. Original transaction of $.97 and $.98 was on July 25, 2014; the purchase was to look up a single record. Total unauthorized charged amount was $147.70. Company offered 'courtesy' refund of past two transaction $49.90. Company refused to refund remaining balance; company refused to provide liability carrier information; company refused to provide COI; company refused to provide Federal Tax ID number. I advised business that the billing credit card had been cancelled. Company refused to issue check refund; company insisted refund would process with canceled credit card.

Desired Settlement: I would like to have all disputed moneys refunded to me.

Business Response: Our records show on 7/24/2014 an order for a search was placed by you. A $1.95 People Search Report was selected and you continued to complete this purchase. Directly after checkout, a full page offer for a three day trial to our membership was displayed. You had the option to either accept or decline this offer. Our records show you affirmatively selected to enroll by clicking the button that read "YES" instead of "No thanks" It clearly and conspicuously states that after the 3 day trial, the monthly membership fee of $24.95 would be charged to the credit/debit card on file. It explained that you may cancel anytime to avoid the monthly membership fee. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 1/10/2015, six months after the membership was initiated, we closed your account and granted two refunds for the membership as a courtesy. Earlier today, per your request over the phone, a supervisor agreed to refund two additional membership fees. In conclusion, you have received four refunds totaling $99.80 your account is closed and you will be responsible for the remaining two months of membership.

Consumer Response:

I am rejecting this response because:

I purchased a $1.95 people search report.  As I continued to complete my purchase, you assert that I accepted your offer for a three day trial membership.  The evidence you provided was a screenshot of your businesses webpage, that appears to indicate that users are forced to decline this "offer" in order to access their already purchased record.  I see no other evidence that I selected this offer.

I received one receipt, via email, from your business dated July 24, 2014.  Please find attached.  I received no emails regarding a "three day trial membership" nor emails detailing monthly billing; I was billed for over a period of 6 months and received no receipts or further emails from your business until I contacted your business on 1/9/2015.  It is my contention that your business attempts to deceive people into accepting your "offer" of automatic billing.  I further contend that your business does not provide further documentation in the attempt to conceal this deceptive billing.

As you stated in your reply to my original complaint, your business has returned approximately $99.80, of the total $149.60  billed.  It is my belief that a business does not return money earned in good faith.  It is my belief that your business has a policy of automatically billing customers without authorization and returning portions of moneys billed upon receipt of complaints. 

Nevertheless, I see no evidence, either a real or electronic signature, that I agreed to your business's offer.  I demand all moneys automatically billed by your company, the remaining $49.80, to be returned.  I agree that I authorized a single purchase of $1.95. 

Business Response: While we understand it was not your intention to enroll in our Membership as we have said our records show the option you chose on PeopleFinders.com was to enroll. You failed to contact us to cancel for six months. We have issued refunds for four months as a courtesy and there are no further refunds available to you per the Terms you agreed to online. Too much time has passed for the previous two months of Membership fees to be refunded. Feel free review the Terms of Use on PeopleFinders.com if you have any questions about refunds or other policies. We feel we have already addressed your other concerns.

1/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a search on peoplefinder because it stated it had a phone number, email, and court records for my childrens grandfather, however after purchasing none of these items were there. I asked for a refund since they promised something they could not give. I was led astray by their advertisement and they refuse to refund my money.

Desired Settlement: I would like the refund of the amount I spent since I did not get what I recieved

Business Response: Please find attached for your review a screenshot of the information available prior to purchase. Please note that it does not mention any available phone number, email or court records. When you purchase a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. We are sorry that you did not receive the results you were hoping for. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

1/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This business started charging our credit card last yr without our authorization. Neither my wife or I had even signed up for a free month of their service. They claimed my wife signed up for it. We disputed the charges and was made whole. They were actually brought onto a three-way call and said they wouldn't be charging our card any longer. My wife and I had our credit card # changed. Today, with a completely different credit card #, I was looking through the charges on the card and found that this company had again charged our card for $24.95. Please help! I feel like this company is defrauding people by attaining their credit card info. and then sneaking in this charge.

Desired Settlement: They need to refund this money! And I would really appreciate it if they would stop charging me for something I do not want!

Business Response: We did not find an account using the information you supplied. PeopleFinders.com is a self-service website where users must select a product and proceed through checkout online. Nothing is pre-selected or pre-checked. Please provide the e-mail you used to create your account at PeopleFinders.com or contact us directly by calling our Customer Care department. They can also locate accounts by partial card number over the phone.

1/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On December 5th, 2014 I opened an account with PeopleFinders and I was charged $19.95. Ive learned that if I close the account in less than three days Ill be charged only $2.95, cancellation fees. I closed the account in about one hour after I opened it and I was not reimbursed for $19.95 as it was specified on the website minus the cancellation fees. A few days later I was charged again $2.95 for the cancellation fees. Ive sent a few e-mails and Ive called the Customer Service Team They wont reimburse me the money; they said that it is the price for accessing a report! The reason I used the website was because they advertised this attractive promotion. For less than $10.00 one can use another website for a month, not for an hour or three days.

Desired Settlement: I want to be reimbursed for the amount of $19.95, the amount I was charged without my approval.

Business Response: At the time of purchase you chose to receive a discounted price of $19.95 for a Comprehensive Background Report + Trial Membership product. A total of $19.95 is displayed on each page of checkout. The regular price for this same product without trial membership is $39.95. You received a discount (report $19.95 instead of $39.95) because you signed up for a 3 day free trial to our Membership. The trial refers to the Membership only. You have 3 days to cancel the trial to the Membership which, if not cancelled, will automatically charge you a monthly membership fee of $29.95. As stated on each page of checkout, if cancelled within the three days, pay only $2.95 for the trial on the fourth day. Your original purchase of is not affected. The total that is displayed during checkout is the amount that will be billed by clicking "Complete Purchase." As stated in our Terms of Use, we do not offer refunds for the product you ordered.  Feel free to review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

1/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders automatically enrolled me and charged me on 12/1 and 1/1 $24.95 for a service that I never signed up for. I attempted to make a single search for a reverse phone number (the search was worthless) which I thought I had agreed to pay less than a $1 for. Instead, I was charged $24.95 for two months before I saw it on the first bill note that the 12/1 payment did not show up on my credit card until the period 12/3 - 1/2, so I suspect that they backdated the bill.After getting the bill today (1/6), I immediately called people finders and was told that they would remove me from the list but that they would not refund me the money. In short, this is a total scam.Thank you for your response.****

Desired Settlement: I would like to be refunded the two months payments (2 x 24.95 = 49.90).

Business Response: PeopleFinders.com is a self-service website. Nothing is pre-selected or pre-checked. At the time of purchase you had the option to choose a regular priced Reverse Phone Report for $9.95 or the same product at a discounted price of $0.95 with a Trial Membership. Our records show the membership option was affirmitively selected by you on 11/27/2014. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your this complaint and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. The remaining membership fee is non-refundable per the Terms you agreed to.

1/19/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My temporary membership was renewed without my permission in only 5 days after I paid for a limited membership. The limited membership cost $19.95. They charged me $29.95 for the renewal. I believe I was deceived and am sure this is not the first complaint about this practice. They ignored my request to return my money.

Desired Settlement: Refund $29.95.

Business Response: At the time of purchase on 1/6/2015 you chose to receive a discounted price ($19.95) for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee ($29.95) on the fourth day. We received your request over the phone on 1/13/2015, and cancelled your membership. It will automatically expire on 2/9/2015, and you can enjoy all the great benefits of this service until then.


The charge of $2.95 was added by you after checkout for a five pack of Reverse Phone Vouchers. These are still available on your account, they have no expiration date. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.


Consumer Response: I am rejecting this response because: It is obvious, despite your much touted benefits, this business was designed ,deliberately, to trap customers into additional charges when they are slow to cancel (in three days). Persons who designed this site, and those who operate it 
should be ashamed to be participants in deceptive trickery. Let me hear it : "WE ARE ASHAMED !" California should send them packing!

1/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Tried to do a background check on an individual and was only given the public information. When I spoke with the first representative she did not advise me that I had been charged 2x's and indicated that I would not be able to have a refund. I requested to speak with a supervisor and she said they were busy and could transfer me to a voicemail. I asked for her name and advised that I didn't want to go to voicemail that I would prefer to wait for a supervisor. She told me I couldn't wait for a supervisor due to people holding and transferred me to the voicemail. I left a voicemail and called back, this time I spoke with Wendi. She advised that I had been charged 2 times and refunded me for one of the charges. I told her that I wanted to be refunded for both as I was not given what I expected to receive. She advised that she couldn't refund me for both but could the one. I advised that I found it a little strange that I was charged twice for the same report and not given what I selected. Wendi advised that I selected the people search and not the background check. She too could not refund the purchase. I called back again and finally spoke with Sarah a supervisor. She also indicated that the the reports were purchased 12 minutes apart and that one of them had been refunded but the other couldn't because it was what I chose. I insisted that this isn't what I chose nor did I choose it 2 times and it sounded like something glitchy was going on. I requested to have all my funds refunded do to this not being the product that I was requesting and she indicated due to it being a self serve site it is what I chose and that I would not be refunded per the terms and conditions. I did indicate that I hated to contact the BBB over this small amount, but the fact is it wasn't the product I expected. Sarah said go ahead the BBB is just a mediator and I would get the same response going there.

Desired Settlement: I want the full refund for not getting the expected product.

Business Response:

We have reviewed our files and our records show an order for a search was placed by you on 12/29/2014 at 9:08AM PST. A $2.95 Public Records Report was in fact selected and is still available for viewing in the My Reports section of your user account. We are sorry that you did not receive the results you were hoping for. When you order a report, PeopleFinders pays for access to the data, so the charge is for us to conduct a search on your behalf. We are unable to provide a refund, but a courtesy people or public records search is available on your account to help you find the facts you need. Feel free to review the Terms of Use you agreed to on PeopleFinders.com again if you would like more information about refunds or other policies. As was stated over the phone, the normal price for a background check on PeopleFinders.com is $39.95. Your payment of $2.95 does not cover the cost to generate a comprehensive background report. You are welcome to select and purchase a background check on PeopleFinders.com at any time.

Consumer Response: I am rejecting this response because:Providing with another search is irrelevant.  The site said: Special Offer: 3-Day Trial
Includes Unlimited background, people, property reports & more. If canceled within 3 days, pay only $2.95 for trial. After the trial, you will be billed $29.95/month.

I chose the option that said $2.95 thinking I was getting the background check.  I believe that your site is worded that others are tricked into thinking they are getting something they are not.  I am not wanting a people search as I can get that information on my own.  I was wanting the criminal background.  I found your site to be worded in a confusing manor and feel that you should respect the consumer as it is only $2.95 for you but that is a lot for me to just throw away on nothing.  

Business Response: For your review, we have attached a screenshot of the product you selected on PeopleFinders.com. Note that no mention of a background check is made relating to this $2.95 product. As stated in the Terms of Use you agreed to and as we have advised, we do not offer refunds for the product you ordered. 

1/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I want to report more than one issue with this company, they appear to be a bait and switch scam. They advertise a free people search and a couple different options if you join. I joined the three day trial and wasn't satisfied at all. I got the same public information that I get when I don't pay. It assembled a "report" that includes a background check and several other information gathering options to help locate the person being searched, (marriage, divorce, and census records, etc.) When I clicked to review the "report" it gave me the same basic information that I get when I use the free service. When I called their customer service line I was connected to "***" who then proceeded to tell me I just wanted to argue when I was merely trying to express my dissatisfaction with their services. I tried several times to explain my complaint. I asked to speak with a manager or supervisor and she said there wasn't one. She then ended my call and hung up on me every time I called back, seven times to be exact. At which point I realized they were not into customer satisfaction to there discredit. Unfortunately I didn't look at their reviews online before trying these services. After searching, I have yet to find a positive review. Can someone from your office look into this and take appropriate action if you do indeed find what I and apparently others have experienced with them. I would like to be refunded and either a public warning issued at the site page or they be shut down. Anything short is going to say it is ok to scam hard working people everywhere. Please take action to stop there ill practices. Thank you in advance. ****

Desired Settlement: I would like for them to refund me any and all money they have taken out of my account. After reading several complaints I cannot be sure they only charged me once and for just the trial period so I want to be sure they refund everything. I will also be filing a complaint through my bank to insure they do not add any charges. In all I would like a public warning be issued by media and on their site page and see no reason why they be allowed to continue operating this scam.

Business Response:

Please find attached three screenshots. Example 1 shows the information available for the customer's selected listing prior to purchase. Examples 2 and 3 show the information that was priovided after purchase. Please note that prior to purchase no addresses, phone numbers, birth records or bankruptcies were displayed. If you were unable to view your report they are stored on PeopleFinders.com for 90 days. You will need to login to your account at PeopleFinders.com/login, then click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you’ve ordered. You can click on any of the reports to view them online.

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Feel free to review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

1/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called to speak to someone about multiple charges to my debit card. Upon inquiring about said charges, I was then treated to a lot of huffing, puffing, yelling and screaming. I was led to believe that I did not have any right to inquire about these charges. The first woman I spoke to refused to allow me to speak to her manager and hung up on me without any good reason. I was not rude to her in any way I was simply concerned about the privacy of my account. I then called again and received a new employee. She was telling me that I'm not the only one who had these issues and its my responsibility to take care of it on my own. What sense does that make? Not only do companies like this put your information online without your consent AND charge a fee for it, they are also not willing to accept responsibility for any financial errors on their part. So, after then asking her to speak to her boss, I was told that she didn't have a boss. She called me all sorts or horrible names and also proceeded to hang up on me again. When I tried to call back, they blocked my telephone number. The two women who work for this company are unnecessarily rude, bossy, and condescending.

Desired Settlement: I want a refund of the amount charged for the information that I requested as well as a written apology.

Business Response:

We take these matters very seriously and have reviewed the two calls on file from you to our Customer Care Department on 12/29/2014. We will take appropriate action. We apologize for any inconvenience caused by your experience over the phone.

During the first call we found that the representative advised, per your request, that the first two attempts to charge $0.98 to your card failed due to a zip code mismatch and that your third attempt, a $1.95 charge, did successfully go through. During your second call to our Customer Care Department, the representative advised per your request that there was "no manager available right now" and that they would "be in at 9:30am." She also offered you a voicemail so that the supervisor could call you directly at a later time. We have confirmed that your call was in fact transferred to the supervisor voicemail at the end of this call and not disconnected by this representative. You also requested to have your Public Record information removed from our search results. The representative confirmed we do offer the option to remove your information through a self-service online tool. She continued that we do not accept opt out requests over the phone. 

We found no instance during these two calls of a representatives "yelling and screaming" or using "horrible names." In contrast, we find that in your frustration with having to go online to manage your own Public Profile on PeopleFinders.com you had used several insults and vulgar language when dealing with the second representative.

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported. We are not required to remove any information from our website; however, we offer the option to as a courtesy. We are not refusing to remove your information. We will remove this information from being searched on our site once we receive your request. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

In conclusion your account was closed per your online request on 12/27/2014, the charge of $1.95 is non-refundable per the Terms you agreed to and you are welcome to request a removal of your Public Profile on PeopleFinders.com by using the online form provided.

Consumer Response: I am rejecting this response because:

I have a right to courtesy and respect from any person and at any time. I also have a right to inquire about charges, data collected about myself, as well as privacy and no corporation or otherwise has permission to infringe upon that.  America still has laws that corporations must abide by.  Nor should I be forced to "self serve" removing my information from a site regardless of how the information was collected.

i am not the only person who has had bad experiences with peoplefinders.com. I also was not transferred to any voicemail as the agent blocked my number therefore preventing the call from continuing. Of course I would expect people finders to lie. Moreover, that lack of professionalism and service in itself is proof of the poor reputation that this company has.

Peoplefinders is NOT a public utility and therefore is also required to maintain proper policies about privacy. Many lawsuits have been filed against companies such as this due to the misuse of people's names and addresses as well as credit card information. 
Liabilities do lie with businesses who dispense information for profit as you do not know what the motive or intentions are for the consumer of said information. 

There is never an excuse for a representative to be rude or bossy when dealing with a customers concerns.

1/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 12/22/14 I became a victim of fraud and is assisting the police in finding out who did this. I found a phone number on my bank online statement and used a reverse search service to locate where this number originated. When I put in the number on this site (white pages), peoplefinders.com popped up and claimed to have the owner's address and the owners name for this number, and that I could have this information for $3.95. I paid the money via credit card and did not receive any additional information. I immediately called peoplefinders at ###-###-####, talked to ***** (employee ID # *****) and after I explained that I wanted my money back for false advertising, she stated that she returned the money and sent an email to confirm. Due to becoming a fraud victim just today, I questioned just who this company is. ***** stated that it is irrelevant to give me their company information. I stated that I need to know because of what happened (fraud) and because I believe that false advertising is involved. ***** refused to give me the location for the company except to say that they are in California, I then asked for a supervisor. Supervisor ***** (employee ID *****) came on the phone and did the same. She refused to give me location information for the company and when I asked why, she questioned why I needed to know, which I then explained again, that it is because I paid money for something I did not get and my trust level is high because of what happened.I am filing a deceptive advertising claim against peoplefinders.com. They did not provide the information that they stated they had, after I made my payment to them. The money was refunded, although it will take several days according to both employees but my question is, Why the deception and why will they not tell me the customer where they are located besides "California"

Desired Settlement: I would like for consumers to know what they are getting into when they use this company: they may not get the information that they requested, and this is what happened to me. Thank goodness I only paid the one time fee and did not sign up for monthly service. This company should have their call center employees. say where the company is located. By not providing this information, the company does not seem legitimate and it was clearly false advertising.Thank you.

Business Response: PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Normally, per the Terms you agreed to, the charge would be non-refundable. As you stated we have refunded the fee for the report you ordered. This was as a one-time courtesy to you. Allow 3-5 business days for the refund to post to your account.

Our contact information, including address, is available to anyone online. For convenience, we have included the URL below.

http://www.peoplefinders.com/contact-us

Other information about our company is located at http://www.peoplefinders.com/about.

If
you have any other questions about our refund, the data we provide or other policies the Terms of Use you agreed to upon purchase can be found at http://www.peoplefinders.com/terms.aspx.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

1/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid the $19.95 for a 3 Day Background Check Membership Trial. I contacted customer service to ask the representative to refund the charges because they didn't deliver what they advertised. The report just had basic information such as name, Address and phone number. When you click on the background check tab, it just said not found. First I spoke to a representative and she said that I should have read the terms of use that explicitly states"they do not represent or warrant that the results provided will be 100% accurate and up to date". This TERMS OF SERVISE are nowhere to be found on their main page or second page or third page and what's worst, they advertise with BOLD LETTERS: Why Use People Search?Obtain a current address and phone numberReconnect with someone from your pastVerify a person's addressFind out who a phone number belongs toPerform a background checkPeoplefinders.com provides services that are misleading. They provided me with old address and phone information and no background check! I also spoke to the Supervisor ******** and she pretty much said that's how they do businesses, and that if people don't update their information, pretty much it's not their problem. I am requesting my money be refunded in FULL. My membership service was only 30 minutes, and I cancelled online when I realized PeopleFinders is another way to scam people. I will be following up with a letter to ****** ****** to express my disappointment on this website and its services.

Desired Settlement: I would like a refund to my credit card for the full amount.

Business Response: Our Terms of Use is available through a link at the bottom of the website. Additionally, customers are required to check a box during checkout that states "Yes, I agree to the PeopleFinders offer terms, Privacy Policy, and Terms of Use." these are hyperlinked to the appropriate pages for review. We have included the URL below.

http://www.peoplefinders.com/terms.aspx

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

12/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern, On March 15, 2014 I went to People Finders website to attempt to find the phone numbers and addresses of two old friends. I was charged a total of $3.90 which was clearly the amount that I agreed upon. Never again did I attempt to make use of this website. At no time, then or since, did I EVER authorize or request any membership with People Finders. On March 23, 2014 a charge of $24.99 appeared on my monthly statement under the description of PFREWARD. I certainly did not connect this description as being related in any way to People Finders' transactions of March 15 until several months later. I assumed this was something that my son had bought. Only recently when I started going back and looking more closely at these statements did I discover that I have been automatically billed $24.99 for (8) months (March to November) totalling $199.92! I called the phone number on my statement only to find out that it was People Finders! So I called People Finders only to be told that I MUST HAVE agreed on-line to a membership and automatic billing. I said that I NEVER agreed to a membership, let alone one that charges $24.99 a month for this service. The BBB of Sacramento, CA revoked People Finders' accreditation on October 13, 2014 due to failure to adhere to BBB standards. Specifically, section 8A of the BBB Standards: Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

Desired Settlement:

I feel that I have been totally ripped-off and that this is a scam. I demand the full amount of $199.92 that People Finders has automatically taken from my USAA credit card over the last eight months WITHOUT my consent.

I am a veteran and have put my faith in the services of USAA. For this reason I am appalled that USAA continues to allow such companies to transact business with USAA.

Thank you for your consideration.

****** ** ******

CC: People Finders

BBB of Sacramento CA

Business Response: The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer. Our records show on 3/15/2014 you affirmatively selected to enroll in this membership by clicking "Yes, sign me up for PeopleFinders Rewards" instead of declining the offer directly below.

PeopleFinders Rewards members also have access to-
* Free self-background checks every month
* Free family safety alerts show registered sex offenders in your neighborhood

For the period of your membership you were charged each month. Our Customer Service was available to take your cancellation at any time via your online Account Manager, email or over the phone. Per your request over the phone on 10/28/2014 your account was closed. Your call was escalated to a supervisor per your request. Per that request, the maximum exception to the Terms you agreed to was applied to your account and two refunds of $24.99 were issued as a courtesy. The supervisor then informed you that no further courtesy refunds were available. In conclusion, we have refunded a total of $49.98, your account is closed and there will be no further automatic billing.

12/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Several months ago I selected a one time search on People Finder phone####-###-####. I just noticed a $24.95 charge on my American Express statement which I NEVER authorized. Per American Express this charge has been going on for months. American Expressed placed a block on People Finder. I just called People Finder, spoke with a woman by the name of *****. I explained the problem. She claimed that People Finder has been sending me monthly emails about the reoccurring charges. This is not true. I told her I would file a complaint, she told me to go ahead, there was nothing I could do about it. In my opinion their tactics are deceptive and fraudulent. I should also add I told ***** to cease charging my account immediately.

Desired Settlement: Reimburse my account for every unauthorized charge or send me a check for same.

Business Response: We were unable to locate the charge you are referring to associated with the email or name provided. The account associated with this email has not had activity since 2009. Please send us the e-mail you used to create your other account at PeopleFinders.com.

Consumer Response: I did not see an avenue to respond directly to people finder. The reason they do not have any information on me is because I NEVER signed up for a trial with them or as a member. I just checked with my credit card company, American Express. $24.95 has been charged monthly to my account since December 29, 2013. Unfortunately, I did not review my statements, however, there is nothing authorizing a deduction nor approving a membership.

Please advise how I can respond to the company

Thank you

Business Response: We want to make sure you are aware your BBB complaint was placed to PeopleFinders.com through the BBB and not PeopleFinder.com. Additionally, we do not have a representative named ***** in our Customer Care department. Therefore we believe you may be contacting the wrong company. Our contact information is below if needed.

PeopleFinders.com Customer Care
(800) 718-8997
Monday-Friday 7:00AM-6:00PM (PST)
Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Consumer Response: I am rejecting this response because:
This seriously appears to be a scam. People Finder vs "people finders."  The phone number and complaint was provided by American Express. 

Therefore, this company appears to be into fraud, and should not be allowed to vitimize people.

Business Response:

Given that we do not find the charges in our database with the information provided and she states she sees charges from People Finder, we feel this complaint was made to the wrong company. We recommend they review their billing statement to find the company that they have done business with. Charges from our company will be labeled "PeopleFinders.com 8007188997" Again, we have no affiliation with People Finder.

Consumer Response: I am rejecting this response because:

I rechecked my credit card statement. The phone number that they say belongs to this company in the response to my claim  is the EXACT phone number listed on my credit card statement. It is impossible for two different companies to have the same number.

My position now is, this company is scamming the public and should be shut down.

Business Response: As we have stated, you would need to provide us with information associated with the charge you are referring to. You have yet to provide the information we have requested in order to locate these charges. Therefore we cannot make any changes.

Consumer Response: I am rejecting this response because:I do not have any paper work etc.I did a one time request a long time ago. I am not the first person this scam has adversely affected.

The only information I have is the company phone number on my credit card statement  which is the same as the one listed for this company.

Consumer Response: Please note, this is a copy and paste of the company I have the complaint with from my credit card statement. It is the only information I have which clearly shows their phone number regardless of the name this company goes by.

$12.55PEOPLEFINDERS.COM 00800-718-8997 CA1415084400000Nov 4 2014Nov42014PEOPLEFINDERS.COM 00800-718-8997 CA$24.95

 



                       

                                               

                 

                 

                                 

                                                   

     

 

      

         

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Business Response:

We feel we have made it clear in each of our responses that we cannot assist if the information associated with the charges is not provided by this customer. Providing the dollar amount and date of the charge does not narrow down the results sufficiently. We request again that this customer provide more information in order for us to locate the charges and assist. They will need to call us directly, using the contact information we have already provided here, so that we can locate the charges using the credit card that has been billed. We will need at least the first six and last four digits of the credit card number.

To be clear, the only suitable response would be for the customer to provide the information used when making the purchase on PeopleFinders.com or call our Customer Care department and provide the card number on which the charges took place.

12/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Deceptive business practices. You purchase a search ($9 and change) on their site, and in the process you inadvertently and unknowingly, are signed up for a monthly recurring charge of $24.99. I used the service 10-27-2014, was then charged $24.99 on 11-4, got my statement 12-8, noticed the charge and contacted them. They immediately credited the account, however, my account had already been charged another $24.99 on 12-4, and they refused to reverse the first charge.When I discovered this first charge, I went to their site. Checked 'my account', it said I was not set up for recurring charges, but yet on the same page it said I would be continued to be charged for renewal of my account unless I contacted customer care. Which way is it?Unethical, period!

Desired Settlement: Refund of both 11-4 and 12-4 charges of $24.99. They have already agreed to refund the 12-4 charge.They should also be shamed into changing their unethical and misleading business practice.

Business Response: The charge of $24.99 is for PeopleFinders Rewards program. This program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer. Our records show that on 10/27/2014 you affirmatively selected to enroll by choosing "Yes, sign me up for PeopleFinders Rewards" instead of declining the offer directly below.

PeopleFinders Rewards members also have access to-
* Free self-background checks every month
* Free family safety alerts show registered sex offenders in your neighborhood

We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eighth day, and for every month thereafter. Per your emailed request on 12/9/2014, and as a onetime courtesy, we have refunded one charge of $24.99 for the most recent month of membership. The remaining November membership fee will remain on your account per the Terms you agreed to.

Consumer Response: I am rejecting this response because:  I did not sign up for a rewards program.  And by their own admission, it must not have been something they offered up front and straightforward.  I did not cancel within 7 days because I did not know I had signed up for it.  No e-mail confirmation, nothing.  No notice that I had been charged.  Nothing.  No notice when the 2nd charge was made a month later.  I did not know either charge had been made until receiving my monthly statement on 12-9, at which time I acted immediately and discovered both charges.

While they have refunded one charge, they should refund both.

Consumer Response: Customer states: The company has sent me notice of the December refund and I will await for November's refund as well. If they do not follow through I will call back.

Business Response: We have closed your account entirely and have refunded the $24.99 November Membership fee. Please allow 2 to 5 business days for this additional refund to appear on your statement. Understand that you will no longer be eligible for any further exceptions to the Terms you agree to on PeopleFinders.com.

12/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I wanted to just find one person. I did not agree to a free 3-day trial or a year's service. I made sure to click no-thanks every time on every screen. I was charged 24.95 for a year's service. There is no way to refund my money or a supervisor to talk to.

Desired Settlement: I would like my 24.95 refunded for the service that was charged that I never authorized.

Business Response: Our records show you have already been assisted with this matter. At the time of purchase on 12/2/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at any time on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day. Per your request over the phone on 12/9/2014 your account was closed. Then, on 12/10/2014 you were contacted by a supervisor. She agreed to refund $24.95 as a onetime courtesy. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

12/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They charged me 39.99 for information that I already had u can get the same info on Google or white pages for free and then they won't even give you a refund its a ripoff totally

Desired Settlement: My money back if I got my worth that would be diff but all the info is wrong r old

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

12/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up and paid for a 3 day trial with PeopleFinders.com back in August 2013, in order to search for 1 record. Although I never again used their service, they subsequently charged me $24.95 a month for the next year, for a "membership" that I did NOT order. They did not notify me of this "membership" - there was no communication from them at all about recurring charges. I have no emails from them, no invoices, or statements, and no account information with them. Somehow I missed the charges on my bank statement, until now. When I called they refused to refund the charges and said I should have noticed the charges on my bank statement - so it's my problem, not theirs.

Desired Settlement: I want all of the $24.95/mo "membership" charges refunded to my card immediately. I have not been on their site for over a year.

Business Response: We were not able to find an account using the e-mail address you supplied. Please send us the e-mail you used to create your account at PeopleFinders.com. As stated during checkout for the trial membership you are referring to, unless the customer cancels the service it will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for refunds and simply allow members to cancel anytime to avoid future charges.

12/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Used the site to locate old friends. Advertizement was $19.95 for three days of access. I canceled after two days. Two days after that they charged my card another $2.95 without my permission or knowelege. When I spoke to a customer Service rep. I was given a run around that it was clearly advertized that I would be charged $2.95 for canceling. I find it hard to believe they can charge for canceling or even charge my card for it without notice.

Desired Settlement: I would like my $2.95 refunded

Business Response: As stated on the website, a cancellation fee of $2.95 was applied to your account for the trial you selected. The three day trial trial was canceled within the trial period. Therefore, on the fourth day you were billed only $2.95. If we had not received a cancellation you would have been billed $24.95/month. Feel free to review the $19.95 Background Report + Trial product you selected on PeopleFinders.com. This charge is non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because: Your site and it's mouse overs are misleading. My understanding of it was 19.95 for three days access. NOT one report. Also it no where said when I paid the 19.95 that I would be billed another 2.95 for cancelling at the end of the three days. I accessed your site with another e-mail and it was just as misleading, Altho when I accessed it from the original e-mail it showed the 2.95. Like I said it's very misleading. It says nothing about the cancellation fee until after you've paid the 19.95, I don't expect money to be refunded but will never use your site again and will do all I can to keep others I know from using it also..

12/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The website claims to give you a one-time phone number look-up. They claim that you agree to a $24.95/month charge. This information is not clear. It is also a scam to get you to continue to pay this monthly service because you don't know you have to cancel the service.

Desired Settlement: Refund of three months. They granted me a one-month one-time refund when I canceled the service.

Business Response: At the time of purchase on 8/17/2014 you with an offer to a 3 day trial to our Membership through a full-page offer directly after checkout. You had the option to accept or decline this offer. Our records show you affirmatively selected to enroll in this trial membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per this complaint, and as a onetime courtesy, we will grant one additional refund of 24.95.  Please allow 2-5 business days for the refund to process back into your credit or debit card. Your account with PeopleFinders.com is now closed.

Consumer Response: I am rejecting this response because: I was unaware that I had to cancel the service within the three day period.  I thought I was paying for one phone number.  My life is hectic and I needed one phone number.  I would not have paid for the one phone number, let alone months of service.  My time in August was spent getting two children off to college, buying their books, taking care of my father who is ill (my mother died in April) and returning to my job as a public school teacher.  I have not been any less busy since then, and I just happened to notice these charges on my credit card bill for this month.   My complaint is the method that they do business, having a system set up that forces you into a plan by you unknowingly spend money they don't intend to spend.  My account with them will show I never looked up another number since August.

Business Response: We feel we have already explained how the charges came to be. PeopleFinders.com is a self-service site where users must navigate and select the products themselves online. You selected a membership product on 8/17/2014 which provided the capability to run unlimited searches and other features for a monthly fee. If your intention was to run just one search then you had selected the wrong product. Our Customer Service was available to take your cancellation at any time via the website, email or over the phone. Unfortunately, you are not eligible for any further refunds per the Terms you agreed to on Peoplefinders.com.

12/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PEOPLE FINDERS USES DECEPTIVE AND CONFUSING BILLING PRACTICES

Desired Settlement: I WOULD LIKE A REFUND OF $60 IN UNAUTHORIZED CHARGES TO MY CREDIT CARD

Business Response:

At the time of purchase on 8/8/2014, this customer had a choice to accept a special discounted price available with a monthly membership ($19.95) or the full price for the search without membership ($39.95). The membership option provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. On the next payment information page, the consumer is provided with an entire section directly below the total outlining the terms of the membership. This again clearly and conspicuously states that after the initial trial, unless the consumer cancels the service, it will continue monthly and the card they provided will be charged. This will continue until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete. Our records show this customer affirmatively selected to enroll on 8/8/2014.
Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership this customer was charged each month. During that time, our customer service is available to take the cancellation at any time. Per his online request on 11/6/2014, three months after the membership was initiated, we closed the account and issued a refund for the most current month of service at $29.95 as a one-time courtesy. There are no further refunds available.

Consumer Response: I am rejecting this response because:  First, their own statements indicates that I was enrolled in a $19.95 a month program that renews automatically.  So why did they charge my credit card $29.95 a month for three months.  I never requested a membership for $29.95 a month.  Therefore, they overcharged me $10.00 a month for 3 months.  I am now requesting an additional refund for the $30.00 overcharge.  I will be happy to provide copies of the $29.95 credit card overcharges upon request.

Second, I would like to point out that they say the $19.95 gives members unlimited searches for each month.  On at least four occasions during the three month period I was charged from $1.oo to $3.00 for each individual search.  In other words they violated their own "free unlimited searches" policy by charging me for each individual search.  I can provide copies of credit card charges for each of the four searches in question.  I am now requesting an additional $10.00 reimbursement for the four searches in which I was charged a fee.

The two instances I have outlined above indicate how Peoplefinders attempts to defraud their members. I thank BBB for the promptness of  their actions and I look forward to the additional $40.oo in refunds that they (Peoplefinders) has proven that they owe me by their own words!

Business Response: Feel free to review the $19.95 product on PeopleFinders.com for the Terms you agreed to during checkout. As explained previously the discounted price for the report plus trial membership is $19.95. If the trial, which comes with the $19.95 report, is not cancelled within three days the membership fee of $29.95 will be charged on the fourth day and will continue monthly until the service is cancelled. Overdraft fees are something we do not control and do not provide reimbursement for.
Our records show you have not been billed additionally for the searches you ran on this account. We have record of you logging in and accessing our database using many different criteria from 8/10/14 to as recently as 10/23/14. Again, there are no further refunds available per the Terms you agreed to.

12/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This cooperation, (Peoplefinders), has some of my Government Records, namely a Marriage Certificate, which it is offering for "Sale" to other people on the Internet, said Certificate contains my Social Security number and other personal identification, which could lead to easy "Identity Theft". Peoplefinders is "apparently" refusing to remove my information from their website, although their own protocols posted to their website say "you can have your information removed if you choose to", which I have done twice, and they still have the information when I run a search on my name, and are still offering my "information/i.e. Social Security number" up for sale to other people wishing to purchase it. This is basically Identity theft or selling my identity. I have contacted them four times: twice through their website, twice via telephone (they picked up the call once and refused to cooperate, the second time it went straight to voicemail), once via their email addresses, and I have not seen a result, response, or any positive effect at all. I have not done business with them, and am not doing business with them, they simply have my marriage certificate, and refuse to pull the posting of my personal identity information which is in the certificate. They made up an argument over the phone, simply not acknowledging my request to have this vital record removed from their site, citing an argument having nothing to do with my request for them to remove my vital records from their system or from trying to sell my marriage certificate which contains my social security number. I am not sure how they obtained my Marriage Certificate?

Desired Settlement: I want Peoplefinders Corp. to immediately remove "My Marriage Certificate (which contains my Social Security number)and my Identity" from any of their systems, or their subsidiaries systems, as this constitutes Identity Theft. I will also take this up with the California State Government(Agencies), so as to set precedence. I want Peoplefinders to immediately stop trying to sell anything related to my identity or social security number in my marriage certificate, which they show on the web.

Business Response: PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.

We do not provide legal documents such as marriage certificates or divorce decrees. We only provide marriage records. Marriage records simply list the date, city and state the marriage took place. Additionally, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. Because social security numbers are not public information, we do not provide them. Nor do we advertise that we can provide them in any way.

Our records show we already have an opt out on file regarding your listing. If you are still seeing information you would like removed, please provide the URL where it appears. Please be aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it.

Business Response: Thank you for providing the additional information. We have submitted this additional listing for removal. Please allow 24-48 hours for this to reflect online.
 
We do not have the capability to remove links on ******, **** or any other search engine. The information will still be seeing on these sites is from an API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site. We apologize we could not be of more help in this matter.

We have suppressed your information again as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us directly so we can remove it.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me; however, please note that the business (Peoplefinders.com) had "all" the information, stipulations, contexts, and material evidence within the original BBB complaint and the respective attachments within, and the material to be removed was clearly and only from "their" website and their systems, which they had refused or neglected to do. Thank you for your assistance, it is very much appreciated! Thank you!

12/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for a one time use of peoplefinders.com which was supposed to be less than one dollar. I looked at the site carefully and did not see any provisions for charging my credit card once a month thereafter for $24.95.They have now charged me $24.95 a month since July.I called them and was pretty angry about it and they asked me why I didn't look at my statement sooner. I NEVER authorize automatic payments and was very surprised to see they had been doing that.After going around and around with them for a while they agreed to return two months of fees and stop charging my credit card. That was $52.00 to look up one person one time.What a ripoff!!!

Desired Settlement: I'd like to get my $52.00 back from them but if not I would accept one payment to them of $24.95 for my stupidity in trusting what I could see on the website.Who would knowingly pay even $24.95 for looking up one person?Rip off!!!

Business Response:

At the time of purchase, you had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($1.95). If you did not wish to enroll in membership you could choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then, on the next payment information page, you were again provided with an entire section beside the total outlining the terms of the membership. This clearly and conspicuously states that after the initial trial, unless you cancel the service it will continue monthly and the card you provided will be charged until you tell us to cancel the membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of your membership you were charged each month. During that time, our customer service is available to take the cancellation at any time. We received notification that you wished to close your account over the phone on 11/25/2014, four months after the membership had been initiated. At that time we agreed to refund two membership fees of $24.95 each. Per this complaint we will refund one additional membership fee of $24.95 as a courtesy. In conclusion, you have received credits for three months of service totaling $74.85, your account is closed and there will be no further automatic billing.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

12/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The site allows you to do a search on a name, then it assures you that it can provide the person's current address. "Current address available" is what it says on the left sidebar. Then it makes you pay to get it, and you find out the address is not current at all. This business should be forced to change the words "current address available" to "last known address available" because they cannot guarantee the address is "current". This is false advertising.

Desired Settlement: I want them to stop using the words "current address available" on the site, and refund my money.

Business Response: Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the most current information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or our other policies. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time by calling our Customer Care department.

Consumer Response: I am rejecting this response because:

Your website specifically stated that the person's current address was available. It is the ONLY reason I decided to pay the fee to see it. If it had said "last known address" I would not have paid to see it. 

12/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered a search on a particular person on Sept. 10, 2014. Immediately followed website instructions to cancel the automatic membership. Contacted Peoplefinders, they say they have no record of cancellation. Did not receive any emails from them upon ordering or upon cancellation - all search results were displayed online and not emailed to me. They have fraudulently charged my credit card 3 times for $29.95 since then, in addition to the $19.95 that I agreed to for the report that I ordered. I canceled the membership immediately because when I tried to get a report on another individual, it did not work at all (supposedly the trial membership gave unlimited background reports for 3 days, and the auto membership would start unless canceled, which I did).

Desired Settlement: I would like a refund of the amount stolen and charged to my card = 3*$29.95 = $89.85

Business Response:

At the time of purchase you chose to receive a discounted price ($19.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

•Background Checks – Contains a wealth of information about most any individual in the United States

You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee ($29.95) on the fourth day, and for every month thereafter. Our records show your membership was cancelled over the phone on 11/24/2014, three months after the membership was initiated. Additionally, you advised the representative that you had already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Consumer Response: I am rejecting this response because:

I followed the website instructions to immediately cancel my membership on the day that I first purchased it.  I did not receive any email verification from you.  The fact that you have no record of my canceling of the membership is either your error, or an error in your online system, as I exactly followed the instructions for cancellation.

12/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On April 2, 2014, I was charged two (2) fees; one of $0.98 and one of $0.97 to my credit card. I don't recall ever finding anything on the website and would like to be refunded these two (2) amounts.

Desired Settlement: All I want is $1.95 ($0.98 + $0.97) put back on my credit card and I will be satisfied. Thank you.

Business Response: We have reviewed our files and found that an order for a search was placed by you on 4/2/2014 at 7:58am PST. A product was selected by this user, account information was registered and the purchase was successfully completed. In addition to fully passing our verification process, on 4/4/2014 we received emails from this same email address which state 'I purchased a report from your website.' As stated in our Terms of Use, we do not offer refunds for the product you ordered. The free courtesy search on your account currently will remain until it is used. There is no expiration date. You may elect to have that free exchange search ran at any time.  Just call our number and a representative will run your search for you.

12/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am a victim of a scam-clever bait & switch. On 11-15-14 I tried to locate an old friend on People Search. I gave my credit card number for a 95 cent charge. Somehow I got switched to People Finders.com for a "FREE" 3 day trial "membership." That same evening I got 3 emails from PF.com. One "accepted" as a member. 2. after my call, they canceled my "membership." 3rd, They charged me $39.95. ALL ON THE SAME EVENING. After my call to their 800 number, I was told brusquely, if not rudely, "talk to your bank," (*****), which I did. My bank person said the $39.95 was "pending." The monthly ***** bill i being prepared today - 11-18-14. The $39.95 may or may not appear. If it does, I was told to call the bank's dispute resolution person, which I will. Yesterday, I spoke with one of your agents. She was familiar with People Finders. Thus your company knows them. They are near you. I am 81 years old, a veteran of Korean service. I am not stupid, but I was scammed. Your response and help will be appreciated. PHONE # *** *** **** or EMAIL ABOVE. I TRIED TO EMAIL YOU BUT FAILED YESTERDAY.

Desired Settlement: $39.95 will not kill us, but will sure hurt us on a retire/fixed income couple budget.

Business Response: As you stated an order for a search was placed by you on 11/15/2014. You selected a $0.95 People Search PLUS free trial. A few minutes later you proceeded to purchase a $39.95 Comprehensive Background Report on the same individual. As stated during checkout, Background Reports are not included in the trial membership you selected for $0.95. We received your cancellation over the phone on 11/16/2014, within the three day trial therefore you were not billed the membership fee of $24.95 on the fourth day. Your original purchase is not affected.  

On 11/19/2014 we received an alert from your credit card company. Essentially, your card company alerted us that your card information had been compromised and another person made this purchase without your knowledge or permission. Per that alert we have fully refunded the charges.

Consumer Response:

My complaint is resolved. Peoplefinders.com has issued a refund of $39.95 to my credit card + an "apology" of sorts. Thanks for BBB's concern and assistance. I have learned to be a little smarter in regard to potential scammers.

11/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The billing practices of this company is unscrupulous, deceptive & fraudulent. They duped me into getting 2 information reports charging me less than $1 for them. In time, and without my consent, they used my credit card information to sign me up for one of their revolving monthly memberships for $24.95. This was not authorized and was without my consent or permission. I have contested the charges with my bank but the shameless crooks are still fighting me over this. It is shameful to steal money like this. Through my investigations of this company I have discovered it is an industry problem. Their competitors do the same thing. In addition, what you think is their competitor really isnt. It is just another website they own and operate. I have contacted peoplefinders.com several times to get my money refunded but their customer service staff are hardcore and combative. They will not refund your money. In addition, I have contacted their business email and have not even gotten a response. They sent me an email invoice for the legitimate charge of $0.95 but I have never received an invoice for the monthly charges. They depend on your laziness to not notice on your bank statement they are charging you. In fact, they use a 3rd party biller for that very reason. The charges on your bank statement never say peoplefinders.com anywhere.

Desired Settlement: I want every $24.95 charge to be refunded to me. I paid for the $0.95 for the 2 reports. I agree to pay for that. However, those are 2 reports are the only time I ever used peoplefinders.com services. I want ALL the $24.95 monthly charges refunded to me.

Business Response: At the time of purchase you had the choice between a normal priced report at $1.95 and the same product at a discounted price. Our records show you chose to receive the discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any
address

•Social Profile Searches – See updates on all of your friend’s social profiles
in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current
owner and  value

You were clearly and concisely notified about the trial membership and automatic renewal that comes with this discounted product on each page of checkout. As stated, you had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. In fact, we have no record of any direct contact from you regarding this account. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

We have cancelled the automatic renewal of your membership per this complaint.

You have stated that you already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

11/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The web page listed the information I was seeking as available on the Background Report. After paying for the report, it did not have the information that I was seeking and paid for. The information listed was either old, outdated or was the wrong person. I called the Service Representative and she stated that the information that I was seeking was not available in the state that I was seeking it from. (This fact was omitted on the web page and listed the information as available) The Service Representative stated that no refund would be given.

Desired Settlement: I am seeking a full refund, due to the services listed on the Background Report were not provided and not even available for the state that I was seeking it in.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we can offer you a free search to help you find the facts you need either now or in the future. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because:

I was falsely lead to believe by the Peoplefinders.com web page that the information that I was seeking was available from all states. The fact that the information I was seeking was not available from the State of Alabama was omitted on the web page. The information that was provided was outdated or for the wrong person.

11/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I thought I was buying a phone number or address from Peoplefinders.com. They charged my credit card $2.99 then again charged another $3. The information was pointless. It did not work and was invalid. I received my credit card bill and they are now charging me an additional $25 for services rendered. I can see paying the original charges because I did use them even though it was worthless. But to continue to charge me additional fees is crazy. They will not return my money and I feel they are cheating customers with hidden charges. They are a shady company that does not follow through with useful information.

Desired Settlement: I want my $25 back. And I think people need to be made aware of the services rendered or not rendered in my case.

Business Response: PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

Consumer Response:  
I accept the response from People finders. They are refunding my money and we have settled our issue. 

11/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was billed for a subscription that I don't remember subscribing to. I paid for a couple searches on behalf of my father. It must not be obvious or I would remember. I remember clicking carefully to try to avoid any subscriptions. I made a deliberate effort against this. How did I end up getting billed $24.99 for a monthly subscription.I want a refund. It's false advertising to trick people into subscriptions with subtlety.

Desired Settlement: Please cancel my subscription, delete my credit card information from your records and give me a refund.

Business Response: At the time of purchase on 10/29/2014 you affirmatively selected to enroll to a three day trial to our services through a full-page offer directly after checkout. This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per your request over the phone on 11/3/2014 your membership was cancelled. As a onetime courtesy, today we will grant one refund of $24.95.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

11/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We paid $1.95 for a phone number. We didn't get the phone number, it was a disconnected, useless number.People Finders.com then wants to steal $24.95 from us.For what?I do not give People Finders permission to steal $26.90 from us.People are getting furious over the manner in which white men do buisness.

Desired Settlement: They are not entitled to $24.95 of our money, no way, no how.It's a disgusting way to do buisness. Somehow they are still in business.

Business Response: Our records show you have already been assisted with this matter. Per the supervisor call on 11/3/2014 at 4:27pm you were refunded two charges of $24.95 as a onetime courtesy. Your account with PeopleFinders.com is closed.

At the time of purchase on 9/25/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Consumer Response: I am rejecting this response because:

Dear *****,

It is not enough that People Finders restored to me the money they stole from me.

Their entire way of doing buisness with small print white man bullshit is unethical. The rich pricks steal, then hide behind their underpaid clerks who have to deal with customers' anger. The customer service girls were actually quite terrible in their own way. You should reach the cowardly white pricks who are profitting from their crappy buisness tactics.

What about all of my brothers and sisters who pay $1.95 for a phone number - which in itself is expensive! - and then are charged $24.95 each month for nothing!? That's a very dirty, nasty, slimy way of doing buisness. Of course, they will continue they have no morals.

You'd be saving a lot of people a lot of trouble if you would not allow such shabby treatment of customers!

Thank you,

Sincerely,

******** ******

11/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased the 3 day trial product on Oct 3, 2014. I cancelled on October 5, 2014. I checked my cancellation of product on the website again on October 6, 2014. It said inactive. Even though I "cancelled" within the 3 day period, I was on "Autopay" and billed $24.95. If you use Peoplefinders watch out for this also. They try to trick you even when you are deactivating your service. The big button that you would press to confirm deactivation on most sites (which many would press without reading) confirms that you want to continue your account!Even though I saw this and deactivated my account, I was still charged and when I logged back onto my account on October 20, 2014, my account was active again! My guess is it was reactivated because it auto-renewed even though I deactivated/cancelled the account.I called customer service and they said it was a non-cancellable fee so, no refund.

Desired Settlement: Refund of $24.95

Business Response: At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day. Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

Business Response:

We feel we have already addressed these concerns. Cancelling a membership is the same as canceling the automatic renewal.

Consumer Response: I am rejecting this response because:

BBB, please go onto their site and try it yourself to experience it.  I still reject their communications as what peoplefinders is saying is deceptive and untrue.  I canceled my subscription but did not turn off auto renew.  They said cancel in 3 days.  Their site is misleading at best.  You need to try it yourself to understand it and understand that what they are saying and how it is presented on their website is not good business and deceptive.

Also, please note, I am now receiving spam at the email website that I gave peoplefinders when I registered with them that I have never received before.  Can you please have peoplefinders respond to this, why this is happening and how to turn it off?

Thank you.

11/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I tried to get a 24 hour membership and they charged me $19.95 so I contacted customer service to ask the representative to refund the charges, she said all they could do is remove my payment method so i didn't get charged next month. The services are misleading and false because they do not offer any other services like it says in their advertisement until after you pay then it states you must UPGRADE and purchase background checks, criminal records or public records! So I am requesting my money be refunded in FULL. My membership service was only 15 minutes, and I cancelled online and by phone when I realized PeopleFinders is just a fancy web based white pages that steals money. Here is what their ad says after you log in: However, they send you to another third party site:Memberships are available in 24 hour and 30 day increments. You may upgrade your Membership at any time, or purchase one of our other great products like Comprehensive Background Checks, Reverse Phone Lookups, Criminal Records and Social Network Searches!

Desired Settlement: $19.95

Business Response: PeopleFinders.com does not offer a 24 hour membership. Our records show the product this customer selected was a $19.95 Comprehensive Background Report plus 3 Day Background Check Membership Trial. A checkbox was also affirmatively selected during checkout to have a PDF version of the report emailed to the customer for an additional  $2.50. At the time of purchase the customer chose to receive a discounted price for the service they selected. Normally Background Checks on PeopleFinders.com are $29.95. They received a $10.00 discount because they signed up for the 3 day trial to our membership. The trial refers to the Membership only. They have cancelled within the 3 day trial period and therefore will not be billed the membership fee $24.95. The original purchase of $19.95 is not affected.
As stated in our Terms of Use, we do not offer refunds for the product they ordered.  While we are unable to offer them a refund, we would like to provide them with a free courtesy search. The free courtesy search will remain on their account until it is used.  They may elect to have that exchange search ran at any time.  Just call our Customer Care and a representative will run the search for them, free of charge.

11/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used Peoplefinders once several months ago using an advertised $.99 service, which for some reason cost $24.00. The service was next to useless, however I knowingly used it. I was unaware that the company would debit my bank account some $24 a month in perpetuity. (I do not have an account with them - I can't sign in to the website: and the company does not send me a password to sign in using their website using their "recover password function" - obviously that is because I do not have an account with them even though they charge me every month for a service which I have only used once). The barriers to communicate with the company are significant, and apparently I need to spend all day on the phone to get to talk to someone that could address this problem. I have been unsuccessful in contacting them.

Desired Settlement: It may be impossible to get a refund (reading the website disclaimer(s)). For the record I would like my money back for the past 2 months that they have been debiting my bank account against my wishes. I desire official confirmation that Peoplefinders will discontinue debiting my bank account, and that they understand that I do not desire their service(s). This is a fair request, and I can not communicate this request to the company any other way than to complain to the BBB.

Business Response: We have reviewed our records and found an account under your name. It is under a different email address than the one provided on this complaint. Our records show you successfully logged in and cancelled this account through your Account Manager on 10/23/2014.

At the time of purchase on 6/16/2014 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial via your account manager on the website, via email or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, as stated on each page of checkout, you were charged the $24.95 membership fee on the fourth day and for every month thereafter. During the five month period of your membership our Customer Care department was available to take your cancellation at any time. Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. Your PeopleFinders.com account is also closed.

11/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was trying to do a background check for our church. I was misled by advertising on a we page stating $9.95 for 6 months. It ended up being 9.95 per month, so I was charged $59.60. When I called, the agent I spoke to was great. He refunded me before I hung up and I purchased the recommended package for $19.95. I tried to find the background report I was looking for. This particular system could not locate the person I needed. I called seeking help. The agent I spoke to was ****, agent # ****9. **** informed me she could "not magically make it appear" and further she repeated about 6 times although I can't find the report i need, nor can she, that I cannot receive a refund because i already received one today. After she treated me like i was inadequate, I asked to speak to a supervisor, hoping to resolve the situation. She transferred me to a voicemail. It's clear they get a lot of complaints and do not have proper resources in place to handle. All I wanted was the record i needed, or a refund. I was courteous and polite.Please be sure they do not do this to others.

Desired Settlement: A refund. I spent several hours working with them on this and based on their unwillingness to work with me, I made contact elsewhere and got what I needed in ten minutes.

Business Response: The product you initially selected is advertised by stating "5 Months of UNLIMITED Searches $9.95/mo ($59.70 Today)." Our records show that you selected the product and proceeded through checkout. Charges are normally non-refundable per the Terms of Use you agreed to. Our records indicate that when you called the representative, he advised that one month of membership by itself is $19.95. In order to receive the $9.95/mo price you need to purchase the full 6 months at $59.70. The representative made a one-time exception to our Terms and granted a refund of $59.70. You then proceeded to purchase a one month period of the same membership at $19.95. Given that you are purchasing the ability to run unlimited searches for a set amount of time, our Terms do not allow for refunds. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.

Every report you order is available at PeopleFinders.com in your My Reports section. To view your report, please login to your account at PeopleFinders.com/login, then click the “My Reports” link in the upper right corner of the page. You will be shown a list every report you’ve ordered. You can click on any of the reports to view them online. Your report may have several tabs, and you can click each one of them to see more information. If you would like a permanent copy, click the “Print Version” icon and you will be shown a printable version of your report.

Consumer Response: I am rejecting this response because:I paid for a product that did not yield results.  Their customer service representative mistreated me.  

10/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The people finders website is very tricky. I am very careful and read all fine print. I set up an account for the trial period, and I cancelled before the trial period. I went back on the site an did an individual inquiry for a couple of dollars. It never stated I was starting a membership with them. I understood I was just doing a one time charge. I received no notifications that I was being charged and when I was being charged. That website is very misleading. I called the complany and they representatives were so rude. The representative would not hear me out, she was talking over me and she hung up. My second call was to a ***. I explained to him I wanted my money back, he told me that was not going to happen. I asked him how do I dispute this he said there is no way to dispute it. He didnt not offer no resolutions. I asked to speak to a supervisor and was told they can only transfer me to a voicemail. The voicemail had no name attached to it. It all seems just fishy. I would never deal with their service again. They trick you into a membership. I want my money back.

Desired Settlement: I want my money back, i will settle for the last 2 months. I want the owner of that company to contact me for his rude employess. They need to listen to the call I made.

Business Response: We have reviewed our files and found an order for a search was placed by this customer on 6/16/2014. At that time a $1.95 Reverse Phone Lookup Report plus Reverse Phone Membership Trial was selected. This trial was cancelled via the online Account Manager on 6/17/2014. We show continued usage up until expiration on 6/19/2014.

On 7/11/2014 a separate order for a search was placed. This second time the exact same $1.95 Reverse Phone Lookup Report plus Reverse Phone Membership Trial was chosen and the customer proceeded through the same checkout process. This time we did not receive notification that they wished to cancel the trial within the three day trial period. Therefore, they were charged the membership fee ($24.95) on the fourth day, and for every month thereafter. In addition, our records show this user ran many searches up until 9/30/2014, utilizing the membership for three months after it was initiated. On 10/17/2014 we cancelled the membership per her initial request over the phone.

Given that we have provided the ability to run unlimited searches for a monthly membership fee our Terms do not allow for refunds. This customer has also mentioned that they have already contacted their bank or Credit Card Company and filed a dispute. Often, due to the dispute, they are given a conditional refund by the bank; therefore we cannot offer them a courtesy refund. In conclusion, the charges are non-refundable per the Terms agreed to and continuous usage on the account, the account is closed and there will be no further automatic billing.

Consumer Response: I am rejecting this response because:
Those terms i did not agree to. I read no such policy or terms. They did not inform me that they were billing. if i knew they were billing me i would have cancelled the firt time i got billed 24.99. But they were sneaky billing.

Business Response: You were notified of the automatic billing in clear and concise standard text on each page of checkout. Our records show you were aware of the membership because you logged into your account and used it consistently. The usage of the membership over the period of four months indicates that you did not intend to cancel within the first month. You are free to review the refund and other policies every customer must agree to in order to complete a purchase on PeopleFinders.com at http://www.peoplefinders.com/terms.aspx. 

10/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In July I used the peoplefinders service for a fee of $ 24.95..I have been billed three times for this same one time service..July 15th $ 24.95--Then again August 15th $ 24.95.. and again Sept 15th $ 24.95..I made an electronic payment of $ 24.95 August 18th..On Sept 17th I contacted **** of Peoplefinders @ ###-###-#### and complained about a second charge of $ 24.95 she then issued a credit for that same amount..And filed a disputed charge with ******** ******* which they claimed was resolved on Sept 20th..Today I received a third bill from ******** ******* for $ 24.95 dated Sept 15th due Nov 7th for $ 24.95..I then called ******** ******* {***** ###-###-####} to again issue a dispute and also Peoplefinders..Peoplefinders were of no help and claim the unpaid balance represents the Sept 15th billing and that the credit issued by **** was for the August billing..

Desired Settlement: To cancel the remaining charge of $ 24.95..I was billed 3 times ..paid one..cancelled one ..one charge remains open

Business Response: At the time of purchase on 7/10/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

You were billed the monthly membership fee of $24.95 on July 15th, August 15th and September 15th. Per your first request to our Customer Care department on 9/17/2014 we closed your account and granted one refund of $24.95, as a courtesy. The refunded amount was for the most current month of membership (September 15th). 

You have stated over the phone and on this complaint that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any additional refunds.

In conclusion, we have issued one refund of $24.95 your account is closed and there will be no further automatic billing. If you have any questions regarding your ******** ******* statements you will need to contact them directly.

Consumer Response: I am rejecting this response because I feel that I've been duped into a erroneous 3-day trial period providing outdated info along with numerous other consumers as indicated on ******************** ************ which lists 19 pages of consumer complaints.  It was my understanding that the 3-day trial would be a $1.95 "one time" payment.  However, received the 1st bill in August for July charge of $24.95 and contacted Peoplefinders to dispute the charge but agreed to pay the $24.95 billed as I was advised by the rep that there would be NO further charges so I promptly paid the bill.   In Sept. received a 2nd bill for $24.95 and contacted Peoplefinders to dispute the charges and spoke to rep **** who advised me that a credit would issued for the full amount.  Received the 3rd bill on October 10thfor $24.95 with a payment due date of November 10th, 2014 I then contacted Peoplefinders again to dispute the charges but was told that I had to contact my credit card company. 

Business Response:

We feel we have already addressed these concerns. Due to the Terms you agreed to and the dispute you mentioned through the card company, we are unable to provide any further refunds. Again, per your first contact with our Customer Care department on 9/17/2014 we closed your account and refunded the most current membership fee of $24.95 charged on 9/15/2014. We are not responsible for being aware of your credit card's billing cycle or when you review your statements. 

Consumer Response: I am rejecting this response because: I requested a one time search for my tenant and agreed to a one time charge for that service. I have been billed $ 24.95 for each of three months for $ 74.85 in total. Even at $ 24.95 the information I received was useless and out dated. The BBB.ORG for Palm Springs Ca. claims its review of peoplefinders is being updated . I had no problem obtaining information regarding the exact same  scam being perpetrated upon other people. **************, **************, ****************** { 19 pages of complaints } to mention a few, almost all with a similar method of operation by the employees of PEOPLEFINDERS.COM. I will not pay these charges and I WILL NOT let it end here. A few of the PEOPLEFINDER.COM centers in California have already been closed and all again have very negative feedback. 

10/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I needed to check on an individual that we are going to do buisness with so I went to their site and bought a month service for back ground checks. Well the info I got back on the individual I knew was wrong so I ran my name through the service. Almost everything it said about me was wrong. So I asked for my money back since they did not provide the service they were advertising. I asked for my money back and they refused. They said they did not refund money but I could do another search for free. I told them no that would not do any good if the information they were giving me was false.

Desired Settlement: $ 19.95 refund and a path to were they are going to get better information for future clients.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data. The charge is for us to conduct a search on your behalf, not to return a specific result. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA) because the information is subject to availability and not guaranteed.
As stated in our Terms of Use, we do not offer refunds for the product you ordered. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time. 
Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: If you are not giving out correct information you should not be giving out any information. The information that you gave out on me was completely wrong.  No excuse not to have correct information.  You did not full fill your part of the agreement. 

Business Response: PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. The information is not guaranteed. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Again the charge is non-refundable per the Terms you agreed to.

10/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company is a total scam. They have charged my credit card for $99.80. I thought I was paying just .95 cents as that what was advertised. I called the company and they basically said "too bad, we are not refunding you." This company SHOULD NOT BE IN BUSINESS.

Desired Settlement: I WOULD LIKE MY MONEY REFUNDED. When I spoke with the company they could see that I had only once requested a name to be looked-up yet they felt I should be charged that amount of money.

Business Response: At the time of purchase you chose to receive a discounted price of $0.95 instead of the normal price of $1.95. As stated on the initial product selection page and every page of checkout, the discounted product is marked down because it comes with a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.
We did not receive any notification that you wished to cancel this 3 day trial. The trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter. Per your request over the phone on 10/8/2014, and as a courtesy, we granted one refund of $24.95 for the most current month of membership. 

Per this complaint we will grant one additional refund of $24.95. Please allow 2-5 business days for these refunds to process back into your credit or debit card.

The monthly charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer. Our records you affirmatively enrolled in this additional membership by checking a box accepting the automatic renewal terms and clicking "Sign me up for PeopleFinders Rewards" instead of declining the offer.
PeopleFinders Rewards members also have access to-
* Free self-background checks every month
* Free family safety alerts show registered sex offenders in your neighborhood
We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. Per your request over the phone on 10/8/2014 we refunded one charge of $24.99 as a courtesy.

In conclusion we have granted a total of $74.89 in refunds as a courtesy, the account is closed and there will be no further automatic billing. The remaining membership fees on this account are non-refundable per the Terms you agreed to.

10/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The website offered their service for .99 - I was using it to look for classmates for our upcoming 30th class reunion. The information we were given was not correct - I even pulled my family so I called and cancelled the same day. They billed me for that full month (August) and then for September. My wife called and spoke with a Chris who agreed to credit back the September charge but then she called again after looking into it further and the lady she spoke with was completely rude. They have the monthly payments set up to come out through Paypal and that shows that it does not begin until September. I want the August charges reversed as well and their business practice investigated. It looks like bait & switch - Im sure they have taken advantage of many people. Their advertising is incorrect and they do not provide correct information - they are a scam.

Desired Settlement: I want my account refunded.I also believe that a notice should be mandated on their website that the initial charge of .99 is not what will be taken from their account even if they cancel the same day.

Business Response:

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. You also added an additional $0.99 during checkout so that a PDF file of the report would be emailed to you. The membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your this complaint, and as a courtesy, we will grant one refund additional refund of $24.95. Please allow 2-5 business days for the refund to process back into your credit or debit card.

10/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They have repeatedly charged my account with no authorization to do so!

Desired Settlement: They need to refund my account!

Consumer Response: Customer confirms that the company called and issued a refund.

Business Response: Our records show you were refunded $24.95 per your request over the phone today (10/13/2014).

10/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a report from Peoplefinders.com because I read that in the report I will find the phone number of the person I am looking for. None of the phone numbers received belonged to the person I am looking for. I sent this complaint to Peoplefinders.com: "On the report I bought from you there are 9 phone numbers listed. I called all of them today. None of them belongs to the person I am looking for. Can you please, help me with the actual phone # that will connect me with M*****a P**l? This is the reason I bought the report from you, to get a valid phone # for this person. Can you help me with that?" Here it is their answer: "Hello,We are sorry you are having trouble viewing your report. Fortunately, every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account at PeopleFinders.com/login, then click the My Reports link in the upper right corner of the page. You will be shown a list every report youve ordered. You can click on any of the reports to view them online.Your report may have several tabs, and you can click each one of them to see more information. If you would like a permanent copy, click the Print Version icon and you will be shown a printable version of your report. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) 718-8997. Thank you for contacting PeopleFinders.com.Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)Best regards,PeopleFinders Customer CareCustomerCare@Peoplefinders.com(800) 718-8997"There is no new information in this answer about the issue I paid for. I consider that Peoplefinders.com haven't provided the data I paid for.

Desired Settlement: I think that it will be fair for Peoplefinders.com to refund the money I paid for services they did not provided.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: When I typed the name of the person I'm looking for in the Peoplesfinder web site I read that for a price I will get the phone # of that person. There were no "maybe", "perhaps", "alleged" words used for this. I paid because the web site showed me that if I pay I will get the phone number where I can contact the person I was looking for. As I said, none of the phone numbers I've got in the report belonged to the person I was looking for. A promise is a promise. If they cannot keep their promise they should return the money.
Thank you for your time.

Business Response:

You are correct we offer a free preliminary search which will indicate what information is available upon purchase for each listing. We offer this to ensure that you are fully aware of what information you will receive upon making a purchase.

The available information is indicated by green icons. If you do not see a green icon that indicates a particular piece of information is available, then it will not be available upon purchase.

We have reviewed the report you ordered and, as indicated prior to purchase, there are phone numbers available to you on the report. In total, there are nine phone numbers listed. These are all phone numbers that have ever been publically reported by the individual as belonging to them. We understand these may not be the phone numbers you were expecting but again the charge grants access our database and not to return a specific result. Therefore we are unable to provide you a refund per the Terms you agreed to upon making a purchase with us.

10/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have contacted PeopleFinders.com repeatly to have my Name and Address information removed from their website. I completed the opt-out request, yet after 4 months now, my information is still showing on their site.This is a major security issue. I did not ask them to publish my address and name and other pertinent information. Everytime I call them, they tell me the same story. I will transfer you too a supervisor voice mail. Leave message.The supervisor never calls back or contact me. The customer service agent have their volume down so low as so they don't want to hear anyone call in. Or they will pretend that they can't hear you. And they are extremely rude.I want my information removed immediately from their site. Link is listed below.************************************************************************************** *******

Desired Settlement: I want my information removed from their site. Or I shall file law suite.*********************************************************************

Business Response:

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

We have reviewed our files and found that per your conversation with a supervisor on 10/1/2014 an additional request was sent to our IT department. They successfully removed an additional listing later that same day. Today we have submitted a listing that we believe to match your information for removal. Please allow 24-48 hours for any changes from today to reflect online.

Consumer Response: I am rejecting this response because: This company has repeatedly lies.

As they stated in their response, that my information was removed.

It's been well over a week and my information is still showing on their website. As of today, 10/9/2014

This has been an on going situation with this company to have my address information removed.

I request that my information- address and links on peoplefinders  be removed immediately.

Link to site:

*********************************************************************

screen shot attached.

********* *******

Business Response: Thank you for providing the URL. This is in fact the additional listing we submitted for removal yesterday. Again, please allow up to 48 hours for this change to reflect online.
We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site it is your responsibility to notify us so we can remove it.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

10/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been billed since Aug 2013 for a service I never asked for at $24.95 a month. I called and complained to **** *** *** ****. nothing has happened.. How can I stop this fee from automatically being taken out of my checking account and be reimbursed for payment?

Desired Settlement: I want to be reimbursed for my payment of $24.95 a month for 14 months

Business Response:

Hello,

At the time of purchase on 8/21/2013 you chose to receive a discounted price for signing up for a 3 day trial to our Membership.

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial ended; therefore, as stated on the website, you were charged the membership fee on the fourth day and for every month thereafter.

Per your request over the phone on 9/26/2014 we granted two refunds of $24.95, as a courtesy.  Per this complaint we will grant one additional refund of $24.95. Please allow 7-10 business days for this to process back to your credit or debit card.

The remaining ten months of membership fees are your responsibility per the Terms you agreed to. In conclusion we have granted three refunds totaling $74.85, your account is closed and there will be no further automatic billing.

Business Response: This customer chose to purchase a window of time on our self-controlled website and
what they choose to do with that time is up to them. They are granted access to
login and use it every day, whether that be sporadically or never. Either way
the service we are providing is the ability to access our database at any time.
If they no longer want the service that is being provided they are able to
cancel at any time via the website, email or phone. Our contact information is
listed on the website and beside each charge on the customer’s statement. For
the period of their membership the customer was charged each month. During that
time, our customer service was available to take the cancellation at any time. We
did not receive notice that the customer no longer wanted this service until thirteen
months after the membership was initiated.

Consumer Response: I am rejecting this response because:  peoplefinders is a scam....I never signed up for it and can't stop it.... it has 161 complaints against it and the site should be closed down. It is everything a senior (or individual) is told to look out for.  I have been automatically billed for 13 months at $25 a month for something I never subscribed to.  I need more than 2 months compensation and I better not still be being billed.

10/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ****** ** ************* ****** ***** ********* ** *****************Enformion Inc.**** * **************** ** *****September 25th, 2014RE: Cease and desist from harassment, sale, use, advertising, and/or storage/saving of PII (Personally Identifiable Information), All forms of contactDear Enformion:This CEASE AND DESIST ORDER is to inform you that your persistent actions including but not limited to selling my personal home address and personal cell phone number and listing it as if it is a business with a fictitious name have become unbearable. You are ORDERED TO STOP such activities immediately as they are being done in violation of the law.I have the right to remain free from these activities as they constitute harassment, and I will pursue any legal remedies available to me against you if these activities continue. These remedies include but are not limited to: contacting law enforcement to obtain criminal sanctions against you, and suing you civilly for damages I have incurred as a result of your actions.Again, you must IMMEDIATELY STOP the sale, procurement, contact, or useage of any and all PII (Personally Identifiable Information) with relation to me (located at the top of this letter) and send me written confirmation that you will stop such activities. Additionally, you must remove all instandces of my name, home address, phone numbers, emails and any other information from your system and any and all businesses and organizations that youve done business with that took this information into their systems. You must also remove all traces of my home address being related to the ficticious company ************** as I am not, have not been and never will be associated, directly or otherwise, with said business. You risk incurring some very severe legal consequences if you fail to comply with this demand.This letter acts as your final warning to discontinue this unwanted conduct before I pursue legal actions against you. At this time, I am not contacting the authorities or filing civil suit against you, as I hope we can resolve this matter without authoritative involvement. I am not under any circumstances, however, waiving any legal rights I have presently, or future legal remedies against you by sending you this letter. This order acts as ONE FINAL CHANCE for you to cease your illegal activities before I exercise my rights.To ensure compliance with this letter, and to halt any legal action I may take against you, I require you to fill in and sign the attached form and mail it back to me within 10 days of your receipt of this letter. Failure to do so will act as evidence of your infringement upon my legal rights, and I will immediately seek legal avenues to remedy the situation.Sincerely,****** ** ************* ****** ***** ********* ** *****************

Desired Settlement: CEASE AND DESIST COMPLIANCE AGREEMENTI, *********, do hereby agree to stop selling, using, viewing, or sharing the PII (Personally Identifiable Information, herein to referred to as PII) of ****** ** ********** which is in violation of ****** ** **********s rights. I also agree to completely delete, permanently and irrevocably, all information in all ********* and related systems as it pertains to the PII listed previously. I understand that this is my final chance to cease these activities. I understand that ****** ** ********** potentially has the right to pursue legal action against me relating to my engagement in these activities, but he will not pursue those rights in contemplation of my compliance with this written demand. I further understand that ****** ** ********** has not waived his rights and may pursue legal remedies against me if I fail to abide by this agreement. I understand that this agreement is not specifically limited to the activities named herein. I will not engag

Business Response: Our records show we received and processed an opt out request regarding your information on 9/25/2014. Sometimes these changes take 24-48 hours to reflect online. Searching today we are unable to find your listing. If you still see your information, please provide the URL where it can be found or call our Customer Care department in order to walk a representative through where you are still seeing your information. Then we can submit any additional listings for removal. 

Business Response: Our records show we received and processed an opt out request regarding your information on 9/25/2014. Sometimes these changes take 24-48 hours to reflect online. Searching today we are unable to find your listing. If you still see your information, please provide the URL where it can be found or call our Customer Care department in order to walk a representative through where you are still seeing your information. Then we can submit any additional listings for removal. 

Consumer Response: I am rejecting this response because their response is not factual. I did a search by my phone number and it returned the results I requested removed. Link is below. This information is to be deleted at once.

****************************************************

Consumer Response: I am rejecting this response because their response is not factual. I did a search by my phone number and it returned the results I requested removed. Link is below. This information is to be deleted at once.

****************************************************

Business Response:

Phone number data is completely separate from the data associated with searches by name. We cannot prevent a user from entering any search by phone number on the site. However, we will attempt to make changes in order to yield a 'no results found' message when searching your phone number on PeopleFinders.com. Please allow a few weeks for this request to be processed by our IT department.

Business Response:

Phone number data is completely separate from the data associated with searches by name. We cannot prevent a user from entering any search by phone number on the site. However, we will attempt to make changes in order to yield a 'no results found' message when searching your phone number on PeopleFinders.com. Please allow a few weeks for this request to be processed by our IT department.

Consumer Response: I am rejecting this response because it does not solve the issue at hand. This needs to stay open and pending until this company can provide 100% proof that this request has been completed. I have been very gracious in the time allowed to resolve this without further action. 

Consumer Response: I am rejecting this response because it does not solve the issue at hand. This needs to stay open and pending until this company can provide 100% proof that this request has been completed. I have been very gracious in the time allowed to resolve this without further action. 

10/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company is a fraud! False advertising and not clear on billing policy. I purchased what I believed to be a FREE three day trial & was charged $19.95 for search & .99 for report. I want a refund to my bank for ALL CHARGES incurred. Information was not accurate! Customer service representative at Peoplefinder was rude & stated information was clear & refused to give refund. Transferred to a SUPERVISOR and of course, it went to a voice mail. As I read on BBB site, this is not the first complaint of this type. I did tell representative that was going to call my bank tomorrow. Please advise what is best option to handle this. Should I contact bank regarding dispute?

Desired Settlement: $20.94 refunded to my bank checking account as soon possible. I had to cancel a automatic payment due to these UNAUTHORIZED charges!

Business Response:

We have reviewed your account and found that the product you selected was a Comprehensive Background Report plus a free trial at $19.95. At the time of purchase you had the choice between a normal price Background Report at $29.95 or the same product at a discounted price ($19.95) with a free trial. You received a discount because you signed up for a 3 day free trial to our Membership. The trial refers to the Membership only. You have 3 days to cancel the trial to the Membership to avoid being automatically charged for the monthly membership fee. Your original purchase is not affected. We have cancelled your trial per your request over the phone on 9/30/2014. You will not be billed the membership fee of $24.95 for the Membership because you cancelled within 3 days.

The charge of $19.95 is for the  Comprehensive Background Report ordered. Our records show that, additionally, you ran another five Background Reports utilizing the trial membership. The charge is non-refundable per the Terms you agreed to and the amount of data accessed through the added membership.

Consumer Response:

I am rejecting this response because:
Information was inaccurate and misleading.  I feel this company knows the information relayed is inaccurate and they still continue to charge you $19.95 even though it says "free trial".  Information was not clear regarding "free trial" offer.  I will never be misled by another company like this. I've found most online businesses such as this are all fraudulent and untrustworthy.

Please be sure all of my information is erased from your database as I do not want anymore charges billed to my bank card!

 

 

10/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Simply stated. vendor has SHADY / SLICK BILLING PRACTICE of opting-in consumers into subscription services through their web portal. I procured services for $1.95, within 5 days I'm being charged $24.95 per month perpetually. What makes matters more interesting the vendor DOES NOT PROVIDE any form of ongoing invoicing or statements or indication when services are being automatically renewed, either monthly or annually. IT IS UP TO THE CONSUMER to identify that the rub / charges are manifesting on what ever form of payment that was initially utilized. I'm certain that I'm not the first nor the last consumer that has been exploited by this practice nor will be the last. Immediately upon cancellation via their web portal (which incidentally, the option to cancel IS NOT CLEARLY PRESENTED by the billing or membership account section, and must be accessed from a separate customer support request form on a different web page), you are refunded for the previous months payment. This I'm sure is some form of tribute to psychologically offset customer frustration. Additionally, when calling in the option to cancel is one of the first options presented on the auto attendant. I believe this is as much for convenience as it is the #1 customer service request, because of the aforementioned stated practice. Incidentally, I never used the service beyond the $1.95 for it was unable to provide any useful useful information / data. So in essense, I was unbeknownst charged year for services ($300), never using the service once for that period of time. I strongly feel this organization is undeserved of its BBB rating as a result of its SHADY / SLICK BILLING PRACTICE. I'm curious if the sum being charged is at a denomination that flies under interstate consumer protection laws. Would this be a concern of my states Attorney General?

Desired Settlement: A refund beyond 1 month is requested for completely unutilized service auto-opted into by SHADY / SLICK BILLING PRACTICE.

Business Response:

At the time of purchase on 8/12/2013 you chose to receive a discounted price ($1.95) for signing up for a 3 day trial to our Membership.

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Our records show that you completely closed your account through your online Account Manager on 9/27/2014. Because you would no longer have access to the benefits of the membership, you were automatically refunded $24.95. Then on 9/30/2014 a supervisor contacted you via phone per your request and issued an additional refund of $24.95, as a courtesy. There are no further courtesy refunds available on your account.

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.

Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

Consumer Response: I am rejecting this response because: Its a nefarious consumer practice and reeks of scam. A more detailed investigation is warranted. Do your home work. BBB please review the following as further content to support deceptive billing practices: 

 
543 complaints closed with BBB in last 3 years | 136 closed in last 12 months
 
Complaint Type Total Closed Complaints
Total Closed Complaints 543

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10/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Cancelled account three months ago with email. Then I cancelled again last month and still they continue to take 23.99 out of my account. This time it caused a major issue due to fact I had to cut it close cuz of remodeling. they cost me 34.00. They need to stop stealing my money. Somebody help. when will I learn you cant trust one online company and the government that supposed to stop this. they claim it is due to fact I have another email address. nonsense. I cancelled at their site with my name, address, phone number and acct. number. Also when you site, machine says press one if you need to cancel. They know exactly what they are doing. Thieves.

Desired Settlement: I want the last three months back plus 34.00 for a bounced check and I want them investigated for theft.

Business Response:

The account associated with this email address has an expired credit card on file and has not had any user activity since 2010. We are unable to find the account you are referring to with the information provided. We also do not offer a product at the price point of $23.99. Please make sure that the charges are in fact from PeopleFinders.com and provide the information used to create the account. Since another email was used, our Customer Care team can search by full or partial credit card number over the phone to find the correct account.

Overdraft fees are something we do not control and do not provide reimbursement for. You will need to follow your credit card companies policies and procedures regarding these fees. We apologize that we could not be of more assistance regarding this matter.

Business Response:

Thank you for providing the information used when making this purchase. We are now able to locate your account and find three months of membership fees at $24.95. At the time of purchase on 6/14/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

This membership was utilized for months after it was initiated.

For the period of your membership you were charged each month. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this membership until a request over the phone from a non-account holder. Given that this caller was not you or an authorized user of this account we were unable to discuss the charges with them. We did agree to cancel recurring billing per this caller's request.

Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

The attempted charges of $24.99, which did not fully process because the funds could not be verified, were for the PeopleFinders Rewards program. This allowed you to get discounts on the different reports offered on our website. This additional membership was added during the initial checkout on 6/14/2014 by affirmatively selecting "Yes sign me up for PeopleFinders Rewards" and was utilized to purchase of a Comprehensive Background Check at $1.00 instead of the normal price of $49.95. We did not receive notification that you wished to cancel this membership, therefore the system attempted to bill you $24.99.

In conclusion we will grant one refund of $24.95, the account is closed and there will be no further automatic billing.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

10/4/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders advertises to give information and makes you put in a credit card number before you can receive your report. The report does *not* contain the information promised. This is a scam website that automatically enrolls you in a monthly billing cycle, which you find out after you've ordered your report. In short, they lie and commit fraud in order to make money off of people.

Desired Settlement: I would like a refund of however much they end up charging my credit card, as well as the BBB to reprimand them, seeing as how they've scammed 600 people - and that's only the ones who have complained on this site. I cannot believe they can get away with this. I will be telling everyone I know not to use them and letting them know that the BBB takes no action against these money scams.

Business Response:

We have reviewed our files and found an order for a search was placed by this customer on 9/22/2014. The customer had the option to select a regular priced report at $1.95 or a discounted report plus free trial for $0.95. Nothing is pre-checked or pre-selected. On 9/22/2014 this customer affirmatively selected to enroll in the three day trial for $0.95. On the initial order selection page and subsequent payment information page it clearly and conspicuously states that unless the user cancels the service, it will continue to automatically renew at $24.95 per month. We received this customer's cancellation via their online account manager on that same day 9/22/2014. Therefore, they were not charged a membership fee.

We are sorry they did not receive the results you were hoping for. As advertised, the information on our reports is subject to availability. When a report is ordered, our system searches through billions of public records and collects every piece of relevant information. People Finders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.

In conclusion the only charge on the account, the initial $0.95 cost of the report ordered, is non-refundable per the Terms of Use they agreed to upon purchase. Their account is closed and there will be no automatic billing.

10/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This service offered a 7day Free trial with a $1 fee for the first week. Within the 7day periodI have been charged two amounts. One amount for $24.95 and then again for $29.93. I even called to cancel the service the within 1 day. I cannot contact them via phone easily and when I did talk to someone she said my acct had been cancelled and money to be refunded. After that call was when the second fee of $29.93 was deducted from my bank acct. This is unacceptable. And they can get their money immediately and they state it takes up to 5 bus days for refunds. SHould be able to get refund immediately also.

Desired Settlement: I want my refund immediately

Business Response:

Our records show both a three day and seven day trial was selected by this customer on 9/15/2014. The three day trial allowed them to run unlimited basic searches on the website while the seven day trial to PeopleFinders Rewards allowed them to receive discounts on the larger reports such as background checks. We show both memberships were utilized with multiple searches ran and one background check purchased at $1.00 rather than $49.95. The three day trial had ended therefore they were charged $24.95 on the fourth day. On 9/22/2014 the account was closed through the online account manager. The $24.95 fee was automatically refunded since the user would no longer have access to the membership.

We do not offer a product at the price point of $29.93 nor do we see this charge on your account. This means that either another account was created with a separate email and password (and the charge is for a different dollar amount), or the charge comes from a separate company from us. Please review your statement and feel free to contact us directly so we may locate the additional account.

10/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Background search does not provide current information on subject name entered. Information is marked as not available or it is more than ten years old which is far from current. Information requested was in the state listed as the states which background would be searched. Customer Service refused to provide assistance stating that all background information they provide is the only information to be found. Encouraged me to contact the BBB to issue my complaint for which they said would do NO GOOD doing a complaint with the BBB. I selected this company to do the background search because of it's BBB rating of A+ which I feel is impossible to be that good after my experience with this company. I request you re-evaluate that rating and look at the hundreds of complaints logged against People Finders which I consider scam artists selling outdated information and excuses that their searches are limited by the laws of this country? In other words ......... if you navigate their website ........ you will discover they can not provide information they say they can get for you ......... A real clip joint and should move to Las Vegas = I did not wish to gamble my $20 but that is the way they operate with NO GUARANTEES OF SATISFACTION with ABSOLUTELY NO REFUNDS .... NO MATTER WHAT .... plus they REFUSED TO DO A SECOND SEARCH TO PROVIDE BETTER INFORMATION THAN THE FIRST.

Desired Settlement: Refund of my $19.95 for useless information that was outdated and not complete even though that information was searched in the state they said was included in their background search engine.

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. The information is subject to availability.While we are unable to offer you a refund, we would can provide you with a free courtesy search. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time by calling our Customer Care department.  Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, but I want you to know the following.

This company refused to offer the courtesy search mentioned in their FORM RESPONSE TO THE BBB........... the first time I complained about this matter to this outfit ......... the CS Rep stating that another search of that name would result in the same information.  Therefore, I find it hard to believe they are paying a fee to access PUBLIC RECORDS ....... when in fact it is done by doing a search by county of each state searched and is free information to the PUBLIC ........ plus they do not search all states and all their data is outdated clear back to 2004 .............. again how can that be considered UP TO DATE INFORMATION worth paying their requested FEE ?????????????????

I accept the courtesy research offer they proposed to you/me ............ it is nothing more than a coverup response to protect their continued use of OUTDATED AND LIMITED INFORMATION.  It is still my opinion that they are nothing more than leaches swimming in the ocean attacking innocent fools that fall for their useless INTERNET SCHEME.

But like ******* ******* says ........... At this point in time what difference does it make!!!!

Apparently the BBB does not care either!!!!!!!!!!!

How dare the BBB gives them such a high rating ........... rating for what ........... outdated information ......... do I make my point .......... what a waste of time and money .......... and then the BBB protects them with a HIGH RATING????????????????


10/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was trying to get an address for someone from "peoplefinder.com. I tried three times and was also charged three different times, but still did not get the answer for what they were advertising. They did give me information for someone whom I didn't ask for. I sent them e-mails and called to complain, but was told they don't offer refunds. Since I was signed up for a membership I didn't want, I did not want to do business with them anymore.

Desired Settlement: I would at least like back the 8.30 that I spent. I have called and cancelled the membership they signed me up for without my permission, but looking at all the other complaints, I see that I need to keep watch over my accounts to ensure that they don't also charge me for this service anyways.

Business Response:

We have reviewed our files and found that on 9/17/2014 this customer placed two orders. One for a normal price Public Records Report ($2.95) and the other for a discounted ($0.40) Statewide criminal Report fifteen minutes later. Our records show two charges on this account totaling $3.35. In choosing the discounted price ($0.40 instead of the normal price $5.95) they are affirmatively selecting to enroll in  a 3 day trial to our services. This membership allowed them to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

They canceled the 3 day trial within the trial period via email on 9/18/2014. Therefore, they were not charged the membership fee on the fourth day.

We are sorry that they did not receive the results they were hoping for. When a report is ordered, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on the customer's behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

 

9/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company promises to provide identity of owner of any telephone number. All that was provided when I requested information about telephone number ###-###-#### was the carrier identity (******* ****) and the name of the town (GILROY CA) where the owner of the number resided and the fact that it was Landline phone.This is NOT the service promised

Desired Settlement: I want my money refunded.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response:

I am rejecting this response because: this Peoplefinders.com is pure BS. They do not deliver what they promise. They are no better than old time Snake Oil Salesmen in modern internet garb. The fact that I was able to find another internet search engine that did provide the information I requested for free tells me that Peoplefinders.com failed to provide to me information that apparently is readily available.
 
I will be satisfied with nothing less than a full refund of the money I paid to Peoplefinders.com. I will also make every effort to disseminate my experience with them across the internet.

Business Response: As stated in our Terms of Use, we do not offer refunds for the product you ordered.  The free courtesy search will remain on your account until it is used there is no expiration date.  You may elect to have that free exchange search ran at any time.  Just call our Customer Care team and a representative will run your search for you, free of charge.

Consumer Response:

I am rejecting this response because: For the reasons stated in previous communications, i. e., the business failed to provide the information promised in their advertising. This is not a complex issue . Either a business provides what is promised in their advertising or they have committed fraud. Peoplefinders has clearly committed fraud and they continue to do so. This is their business model. They should not be allowed to do business in the State of California. This is my belief and I shall argue this belief to the California State Attorney General, ****** ** ******. I will submit my complaint at ************************************************************************.

9/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is a fraud. I looked up one profile and it was advertised as only a few cents. One month later i got charged 25$ membership fee. When i called back to cancel my membership i was offered a refund. One month later i got charged 25$ again when i called they said they didnt know what i was talking about and that i had never called them in the past but once again they offered me a refund but only for the second month. When i complained and said i did call they basically called me a liar. I told them i was going to call my credit card company about and she told me if i did i wasnt going to get anything and that for saying that i wasnt going to get a refund now. I asked to speak to a supervisor and she said that supervisors were not available and hang up on me sending me to an answer machine. This is not only a horrible treatment but also a scam. This website is horrible stay away from it.

Desired Settlement: 2 charges of 24.99

Business Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership.You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. 

Often, due to a dispute, you are given a conditional refund by your bank; therefore we could not offer you a refund. Our records show that on 9/15/2014 we received communication from your bank and refunded two charges of $24.95 each. We trust this resolves any concerns you might have. If you need anything further feel free to let us know.

9/27/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Like so many people I paid $1.95 to do a search of a phone number and did not realize I was agreeing to a monthly membership. I have no idea where that information was when I was ordering the search. Of course I complained to the company and was not issued a refund. I never received notice or a receipt for the $24.95 that was subsequently charged to my credit card. This company should be ashamed of themselves for the way they are doing business! I will make it my mission to make as many people I can aware of this company and their shifty business operations.

Desired Settlement: I would like the $24.95 that was charged to my debit card refunded.

Business Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. The trial membership is clearly and conspicuously disclosed on the initial order selection page.  Then the consumer is provided with an entire section outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than two times before the order is complete. 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. Our records show that you have cancelled the automatic renewal of your membership through your online Account Manager on 9/13/2014.

9/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company somehow charged my Credit card on a monthly basis when I thought that I had only approved a transaction. Either they charged my credit card without authorization or they imbedded a small approval box that I did not see authorizing some kind of re-occuring charge. Either way it was not my intent to sign up with People Finders and I tried to call them to cancel and tehy did not answer the phone. I will call again tomorrow if they don't answer I will call the bank and report fraud charges.

Desired Settlement: Please have this predatory web based compnay refund me the $25 that they have tried to sneak out of my account.

Business Response:

We received your request and issued a refund for $24.95 . This amount will be shown on your credit card statement within five business days. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) 718-8997. Thank you for contacting PeopleFinders.com. 
 

9/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: People Finders have charged my card without my permission. I was initially charged on 8/15/14 0.98 and 0.97 and 0.99 for information that was inaccurate. Then on 8/19/14 I saw a charge for $24.95 on my bank account and my bank told me it is an automatic monthly billing, which I did not authorized. I called People Finders, the first Representative hung up the phone on me, the second representative refused to give me her name and was extremely unprofessional. I believe these people are running a scam!

Desired Settlement: I want my money back ($24.95) that I did not authorized for them to take!

Business Response:

Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy.

 

Our records show on 8/13/2014 you affirmatively selected to enroll in a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

 

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and  value

 

You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

 

We have found that during a phone call to our Customer Care department on 8/20/2014 you mentioned you would be contacting your bank or Credit Card Company and filing a dispute instead of working with us regarding the membership fee. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. In this case, you will now need to follow their policies and procedures regarding these charges.

9/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The business entity (PeopleFinders.com) has been found in violation of privacy rights. The company has published my personal information on their web site without my consent. I have never been in any relationships or affiliation with the above company, and never authorized publishing my personal data on PeopleFinders.com.I contacted the company on multiple occasions to request the removal of my personal data from their web site. They have refused to comply. Instead, the company referred me to the automated process, which did not remove the personal data. They do not respond to my further attempts to delete my personal information from their database.

Desired Settlement: The company must remove the following information (including any other personal information they keep about me and all members of my household) with the immediate effect:*******************************************************************************************************************************************************

Business Response: We apologize for any inconvenience. We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

9/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have written to peoplefinders repeatedly to insist that they remove my address for my privacy and safety, yet they refuse to do so. They do have an online opt out link, but this DOES NOT work for the removal of your property address (which they list seperately pointing right to your name - even after you opt out and THINK you've removed yourself from their system)! A simple Google search of your name will provide the peoplefinder's property records link with your address linked to your name anyway! Does not matter if you've "opted out" your name. The Peoplefinder reps repeatedly told me to use their online "opt out" link which I explained a million times DOES! NOT! WORK! Again, if you search my name on Peoplefinders, nothing shows because I've opted out. HOWEVER, if you search specifically for my address; it pulls me right up and even adds my name right back in corresponding with the address. This property record is then indexed by Google and a simple search of my name in a search engine places the peoplefinders address/property record on the first page of search results. On top of that it lists about 20 other people, most of which I have never even heard of, yet it lists them as my "relatives". These people are not my relatives and I'm the only owner of this property ever, so there is no way I've even possibly shared a street address with the bogus "relatives". I have court records from being stalked in the past, and this website continues to place me in danger! Peoplefinders refuses to remove my address/property records no matter how many times I've begged them to remove it.

Desired Settlement: I want my property records DELETED in FULL, and take all of those bogus relatives with it! I will provide the property link privately, since this complaint is apparently going to be posted publicly.

Business Response:

The address has already been removed from our website. Unfortunately, we do not have the capability to remove links on Google, Bing or any other search engine. The information you are still seeing on these sites is probably from an indexed API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site. We apologize we could not be of more help in this matter.

Consumer Response: I am rejecting this response because:

 
Can someone please check this again? I will give you the link I have (below).
 
This is a working link: ***********************************************************************************************************************************************************
 
I feel that if the information had indeed been removed from Peoplefinders, clicking on a Google link would only bring me to an error page or blank results on Peoplefinders -- but this link seems to still be a working link.
 
Again, the link works, and the address is there and it shows my name. I was supposed to have court-ordered protection. Also, the names associated with mine are all wrong anyway, I know maybe two of the people listed, the rest are all unknowns. Please remove everything pertaining to my name asap. I would truly appreciate it if you can double-check that link, I really need have to have this information removed entirely.
 
Thank you.
 
 

Business Response:

As we have stated the address has already been removed from our website. Unfortunately, we do not have the capability to remove links on Google, Bing or any other search engine. The information you are still seeing on these sites is probably from an indexed API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site.

If the address is still showing on our website.please provide the link so we may address this further. We apologize we could not be of more help in this matter.

9/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used this service to try and find out who was calling me. When the search came up with a ******** **** as the person with an address I did not recognize either. I then called the number and it was ** ******* **** ***** at ###-###-####. I called to have the $9.95 charge reversed since it was incorrect information I had paid for. I was told a reversal would not be granted since a valid name and address had come up even though it was incorrect. Thank you,******* *******

Desired Settlement: Reverse the $9.95 charge.

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time.  Just call our number below and a representative will run your search for you. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Business Response:

PeopleFinders pays for access to the data on your report, so the charge is for us to conduct a search on your behalf, not to return a specific result. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA) because the information is subject to availability and is not guaranteed. As stated in our Terms of Use, we do not offer refunds for the product you ordered

Consumer Response: I am rejecting this response because: Their service is not reliable and you don't get what you pay for. Please end this process with a note that I am a dissatisfied customer.

 
Thank you,
 
*******

8/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They will not remove my name address info off their webiste. I called nnumerous times and they will not do it

Desired Settlement: I need my name and address off their website.

Business Response: We have reviewed our files and found an additional listing matching your information was submitted to our IT department for removal on 8/15/2014. We assume this is the listing you are referring to. Unfortunately, this request is still being processed. Please allow a few more business days for this to reflect online.

Consumer Response: I am rejecting this response because:I need an exact date when thus 

 will be removed it has been far too long already 

Business Response: We feel you have already been assisted with this matter as the additional listing was successfully removed on 8/18/2014.

8/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was shocked to see that Peoplefinders debited my bank account for a service I did not subscribe to or use. I was told I used a three day trial offer which I did do but with an other company. . They claimed they emailed me a notification of membership but I have no record of such an email in my email account. They further claimed the I did receive a refund and cancellation but in doing so was not treated respectfully as I told the individual I never used this service

Desired Settlement: Just want my money back and an apology.

Business Response:

At the time of purchase on 7/29/2014 you chose to receive a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day.

Per your request over the phone on 8/16/2014, and as a onetime courtesy, we have granted one refund for the most current month of membership.  This should appear on your statement in 2-5 business days.

Consumer Response: I am rejecting this response because: I used a different company for the one search I did.  I don't know how this company got my info but if I was aware of a three day period to do unlimited searches I would have and then cancelled. I also contend that the representative who talked to me was in error when she said the disclaimer of automatic membership was posted "all over" their web site.  They have refunded my money and I thank them for that but I do not appreciate a company that uses this tactic to gain financial gain.  They should be upfront with people on this and not hide it in subtext and fine print. There are too many companies that do this.  Let it stand, they need to be more transparent in their dealings with the public for the sake of better business.  Again, I am puzzled as to how they got me signed up when I didn't even visit their web page.

Business Response: We want to make sure you are aware that PeopleFinders.com is purely a self-service website. Nothing is pre-selected or pre-checked. Our records show that on 7/29/2014 you visited PeopleFinders.com, selected a product, entered registration and billing information, checked a box stating you have read and agree to our Terms of Use and Privacy Policy, proceeded through checkout and placed an order. The automatic renewal is disclosed in standard text directly above the pricing selections and on every page of checkout. When shopping online it is the consumer's responsibility to read and understand what is presented. You are free to review our Terms, the products on PeopleFinders.com and how they are advertised at any time. As the refund was a one time exception to the Terms you agreed to, understand you will not be eligible for any refunds in the future.

8/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: peoplefinders.com offers a way to opt out people, which my wife and I have used; but the property record search still displays our names associated with our address.

Desired Settlement: We'd like them to remove our names from their online property record as well. We understand these records are public and so on; so please do not try to inform us about that.

Business Response: We are unclear which listing you are referring to. Please provide the URL and point out where this information can be found or call our Customer Care Team. You may walk any representative through how to find the information and they can request a removal. You may also request our removal specialist ***** (ext *****) when calling.

Business Response:

We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files.

Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

 
Thank you!
 

8/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company is a scam! I spent $39.95 to get absolutely nothing that I couldn't have gotten on my own. Their promises of a full background check are lies. I called them after spending half an hour trying to get the information, finally got a report from them and found it didn't contain any information that I didn't already know AND some of the things I knew but they didn't have on their report! I called to ask them immediately to ask for my $39.95 to be refunded and they refused saying that they can't get all records because of a privacy clause some states might have. Funny that all the things I was looking for were from the same state and some were reported and some not. This is such a scam and shame on The Better Business Bureau for giving them an A+ rating when there have been NOTHING but complaints about them when I investigated further to see if anyone else had complained. I would hope that the BBB will pay attention to all the people who have written complaints to them and let others know this is a horrible company to do business with. After all this is suppose to be your job.

Desired Settlement: I want my $39.95 credited back to my VISA

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. *************************************** 

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed.

This information can be found prior to purchase *******************************************

******** ********* ******* *** ******* ***** *** ******* ***** ***** *** ******* *** ** **** ** ********* ****** ****** ****** *** ****** *******  ********** ***********  ******** ***********  *********** ***********  ******* ***********  **** ***********  ******** ***********  ******** ***********  ***** ***********  ********* ***********  ****** ***********  **** ***********  ***** ***********  **** *********** ******* ********* ******* *** ******* *********** *********** **** ******* ******** ***** *** ****** ****** ***** ** ******* ******** *********** ******* *********** ********* *********** ****** *********** ***** ***********

8/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Payed to receive current phone numbers on some one ,and all phone numbers thst were provided were no longer in service. Awast of time and money. Thanks

Desired Settlement: Refund credit card

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because:I used another company and they provided a good current phone number.

Business Response:

As stated in our Terms of Use, we do not offer refunds for the product you ordered.  The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time it has no expiration date.  Just call our Customer Care department and a representative will run your search for you, free of charge.

8/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried calling them to remove my information but they said they can't, all I want is my information removed from their website.

Desired Settlement: my information removed

Business Response:

To fulfill your opt out request you will need to follow the automated process online. We do not accept opt outs over the phone. For your convenience, below is a direct link to the opt out page.

************************************************

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

Consumer Response:

these are the links of my familys information that is shown that I would like removed ****************************************************************************** 

******************************************************************************************* ************************************

Business Response: We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

8/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: FOR THE 3RD TIME, THIS JOKE OF A COMPANY HAS MADE AN UNAUTHORIZED CHARGE TO NY CARD IN THE AMOUNT OF $24.95

Desired Settlement: REFUND IMMEDIATELY AND REMOVE ALL MY INFO FROM DATABAE

Business Response:

At the time of purchase you chose to receive a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your written request and as a onetime courtesy, we will grant one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

We have also cancelled your membership.

8/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i used peoplefinders to find a phone number. i clicked on a button labelled best deal $0.95. seemed reasonable. it closed with no notification then two months in a row my discover card was billed for $25. i called them and they said one was a duplicate and would be refunded, the other is nonrefundable. i went back to see what happened and apparently the free trial they offered had to be cancelled in three days or it became irrevocable. the typeface for that is barely visible and i missed it completely, which of course is why it was designed that way.

Desired Settlement: I'd like my $50 back and I'd like you or the attorney general to require them to stop their subterfuge.

Business Response:

At the time of purchase you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership. If your intention was to run only one report then you would have had to select the normal price report at $1.95. The $0.95 selection with 3 day trial membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your request over the phone on 8/5/2014, and as a onetime courtesy, we have granted one refund for the most current month of membership in July.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

The membership fee for June and the initial trial cost of $0.95 are non-refundable per the terms you agreed to.

8/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have attempted to work with PeopleFinders.com with no success. As a result, this is one, of many steps, that will be taken to protect myself and others' well-being as a result of their business practices.I have documented and archived a series of incidents to cite malicious and suspicious intent by PeopleFinders.com (http://www.peoplefinders.com/). I have a personal archive of emails to the company and site regarding their enablement of criminal activity, fraud, and identity theft dating back to 2013. I have adhered to the opt-out process that PeopleFinders.com outlined on their website; however, PeopleFinders.com continues to list my personal/contact information on the World Wide Web endangering the well-being of myself and my family.The questionable business practice today is posting address/contact information on static webpages via Search Engines which a consumer cannot remove via their opt-out protocol. *************************************************************As I have a diverse IT background, the Webmaster is willingly refusing to remove my information from their database, static pages(s), WWW search engines, and notifying any affiliates they may have sold, leased, rented or given my information to, to do the same.

Desired Settlement: 1. Per the Trouble Tickets, emails, and opt-out submissions sent to PeopleFinders.com, remove all of my information from their database, static pages(s), www search engines, and notify all affiliates they may have sold, leased, rented or given my information to, to do the same. 2. Stop willingly enabling criminal activity and promoting/supporting malicious business practices. 3. PeopleFinders sends an email to me, and a letter to my address on this complaint, stating understanding and compliance

Business Response: Your Property Directory listing was submitted for removal on 7/30/2014. That same day the listing was manually removed by our IT department. It no longer appears on PeopleFinders.com. Unfortunately, we do not have the capability to remove links on ******, **** or any other search engine. The information you are still seeing on these sites is probably from an indexed API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site.

Consumer Response: Due to the severity of this incident,the suspicious/malicious intent surrounding the occurrence, and the timeline to remedy the matter, all parties are being kept on copy so there are no surprises and nothing gets lost in translation.



Consumer Response: I am rejecting this response because:

 
My property information continues to be exploited on the World Wide Web by, and linked to, PeopleFinders.com.  In addition to myself, I have witnesses that will testify the same.  

I have been in constant communication with the parties cited below and also emailed the group today, August 13th, 2014 at 1:21pm CST
  1.  *************************
  2.  ***** ***** **************************
  3.  "******** **** **************** *******************************>
  4.  ************************
  5.  ****** ***** **********************
  6.  ***** ******** ************************
  7.  **** ****** ***********************

I have clearly articulated and provided specific examples, hyperlinks, key strokes, and unique identifiers to validate what is still being exploited by PeopleFinders.com on the World Wide Web pertaining to the enablement and promotion of criminal activity against me and my family.

On Wed, Aug 6, 2014 at 1:00 PM, I was informed by ****** ****h (NeCABBB) that ***** ******** (NeCABBB) was assigned to my complaint ID.  As of 1:53pm CST today August 13th, 2014, ***** has not responded to any of my emails, has offered zero assistance and I've head nothing from him to help remedy the matter.
 
As a professional courtesy of keeping all parties involved with repeat incidents of negligence from PeopleFinders.com and now the Better Business Bureau of Northeast California, I have been advised by legal counsel to proceed with next steps.  
 
In the meantime, I recommend sharing the fundamental webmaster protocol below with the webmaster(s) who will be involved in this case.  He or she, as a competent webmaster, should be well aware of this and other paths that would have resolved this issue in a timely and efficient manner.
 
Only verified owners of a site can request removal of an entire site or directory in Webmaster Tools. To request removal of a directory or site, click on the site in question, then go to Site configuration > Crawler access > Remove URL. If you enter the root of your site as the URL you want to remove, you'll be asked to confirm that you want to remove the entire site. If you enter a subdirectory, select the "Remove directory" option from the drop-down menu.
 
I have kept accurate records and attempted to work with PeopleFinders.com and the Better Business Bureau of Northeast California for almost 4 weeks in a civil attempt to deter suspicious and malicious activity which continues to endanger me, my family, and enable fraud and identify theft via the World Wide Web.
 
Who else, besides the parties above, am I to reference in my case?  No response indicates that my list is complete and accurate.  
 
Please provide me with the proper legal contacts (phone number(s), email(s), and address(es) for my attorney.
 
Thank you.

8/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried a temporary 3 day period at people finders.com for services I didn't really get and then later found out I was charged$24.95.When I called them a woman named ****** was rude to me and refused to refund the $ 24.95 that I didn't know they were going to charge me....why would I pay even more for something that didn't work in the first place?

Desired Settlement: The $24.95 I was charged

Business Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day.

Your membership was cancelled per your request over the phone on 8/7/2014.

The charges are non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because: I did NOT intentionally agree to pay more after 3 days!! I'm very new to ordering things online and I won t be doing anymore in the future! All the B.S. hidden print allows shady businesses like you to take advantage of people and "call" it business! I don't except the generic computer generated response as a solution to my getting ripped off! I want my $24.95 back (plain and simple)that is the only thing that will solve this problem!! I paid the original $1.95 and I don't expect that back even though I didn't get what I was promised for that amount. But, the $1.95 ONLY, is what I thought I agreed to pay. Also, when I called to speak to someone about this, I got a very RUDE woman named ******. In no way did she even try to help me...she was nasty and treated me like an idiot!!

 

Business Response:

At the time of purchase you had a choice to accept a special discounted price available with a monthly membership ($1.95) or the full price for the search without membership ($9.95). The membership option was affirmatively selected by you on 7/5/2014. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. The consumer is provided with an entire section outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete. If your intention was to run only one search, then you had in fact selected the wrong product. It is the user's responsibility to read and understand what is presented when shopping online. For your review, screenshots of the product selection and checkout process were emailed to you on 8/7/2014.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. Our customer service was available to take your cancellation at any time. You failed to contact us to cancel until a phone call to a representative (******) one month after the membership had been activated. Per that request on 8/7/2014 we disabled the automatic renewal of your membership. The remaining charges you are responsible for is the initial trial cost of $1.95 and one membership fee of $24.95. In conclusion, charges are non-refundable, the account is closed and there will be no further automatic billing.

Consumer Response: I am rejecting this response because: People-finders.com are crooks and just do whatever sneaky backhanded thing they can to trick you into clicking buttons that you have no idea what you are really signing up for! Buyers beware!!! So basically you are telling me that I don't get a refund because you cheat people for a living! I'm very tired of this type of shady business online and for that reason I will never purchase anything online again! There are too many tricks and "hidden catches" that you don't even realize what you are "ACTUALLY"  signing up for......so basically I paid a total of $26.90 for 3 days of "so called, unlimited" reverse phone number look ups!! I wasn't even able to " use" my 3 days because I got the run around from your "RESEARCH DEPT." when I tried to use your services.....

 
OBVIOUSLY YOU AREN'T INTERESTED IN RESOLVING ANYTHING!! AFTER ALL, YOU GOT MY MONEY AND THAT IS ALL YOUR SO CALLED PROFESSIONAL COMPANY CARES ABOUT!!
 
So now I will chalk this up as a very bad learning experience not to trust anything online because of your FINE company!!
I do not except your response....I only expect my money refunded simply because I DIDN'T UNDERSTAND WHAT I WAS AGREEING TO OR I NEVER WOULD'VE SIGNED UP FOR YOUR TRIAL IN THE FIRST PLACE!
You can be quite assured I will spend a lot of my valueable personal time to let everyone I know on social media what I think of your company and why they shouldn't EVER use your business!
 
 
 

8/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I would never contact the BBB except in a situation I feel is worth reporting. This has to do with my private info (previous marriages) being listed on this site. I emailed this company and asked that they remove this info. I then received an email directing me to their opt out link.I tried to explain to them that this was not working for me. When using the opt out page and after entering my name and info, a page displays showing numerous last names as mine but not my first name or me. I was not showing up so I could not opt out.Yet when typing in my full name (maiden name associated with their listing) in Google peoplefinders comes up showing my name and when I click onto the link my full maiden name is visible along with past marriages.Apparently they have my info with my name listed for all to see but I am unable to use the opt out feature. I emailed them and explained this and their reply was-(Marriage records are not something we are able to opt out. Per law we are obliged to provide that as it is a public record.)I would like to know what California law states that "per law peoplefinders is obliged " to list this info? I emailed them to direct me to this law and as of today no reply.I need this info deleted as soon as possible for my safety as I am having problems with stalking and I am trying to remove all personal info such as this from the net. It surely does not help a victim to have companies such as this display all your personal info.I would appreciate the company taking all info including my maiden name, married name, past marriages, addresses, emails or any other info they have on myself out.I think it really is deplorable that a person has to go to these lengths to protect their privacy and hope that in the future more legislation is created to protect the individual.

Desired Settlement: I wish all my info on my maiden name be removed from their website along with any info for my married name, including name, marriages or any info they have listed as soon as possible.

Business Response: PeopleFinders.com values your privacy as a safety risk and can submit your Marriage Record removal given the situation. We can confirm that an opt out request was received regarding your listing on 8/10/2014. However, we are unable to find your Marriage Record with the information provided on this complaint. Please provide the PeopleFinders.com URL where the listing can be found or call our Customer Care team to walk us through how to find it. Please ask for our removal specialist ***** (*** *****) to assist in submitting this opt out.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I personally talked to ***** this morning and supplied him with the link. He said he would submit the info for removal. He also indicated it would take 5 business days.
I also emailed the link to his company. I appreciate the company doing this for me. Thank you

8/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I do not think it is much to ask from the webmaster (Peoplefinders) to remove my name and address from their site. And no I did not sign up for their services and I am still not sure how they got my information and why they made it public. I've contacted ****** who has advised that because the page is an active page on Peoplefinders, they cannot remove URL. I am being bounced back and forth between the two and it's NOT RIGHT. I emailed Peoplefinders a screenshot of their page and it clearly shows my information on their site. Peoplesfinders has advised that they cannot remove it and I simply do not believe them since they were able to display it. Yes, I attempted to complete their opt-out process, but first you have to conduct a search for your information and my information WAS NOT returned, therefore, I am not able to complete their opt-out process.

Desired Settlement: Permanently remove my information from their site.Here is the URL: *****************************************************************

Business Response:

We apologize for any inconvenience. We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Unfortunately, we do not have the capability to remove links on ******, **** or any other search engine. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site.

Business Response:

We have suppressed your information again as of 8/13/2014. Once ****** updates their search results the link should stop appearing. Please allow time for this process to take place. Anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site again you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Public records are collected from thousands of sources. Here are a few examples:

Supermarket Rewards Cards:

 Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits.

Product Warranty and Registration Cards:

 Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes.

Raffles and Sweepstakes:

 Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to provide Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes.

You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more.

 

 

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Although my questions were not answered in my rejection response you may close this inquiry. I will check the site at a later date to ensure that my information is removed. Additionally, people have a right to their privacy and organizations should not sale one's personal information without their knowledge. It is such a violation.

8/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I requested service for a 3 day trial to access a people search costing $.98.The same night after using the service. I discovered the service difficult to access the information I required. I tried to cancel the service, and I' be tried to cancel several times with no results.I would like to cancel the service.can you assist me. I would appreciate your assistance. Thank you.Mary Smith You may reach me at ****************

Desired Settlement: I would like a confirmation that the account is closed, and my bank account will not be chargeed.

Business Response:

We were not able to find an account using the e-mail address you supplied. Additionally, there are multiple accounts matching your name in your state. Please send us the e-mail you used to create your account at PeopleFinders.com or call our Customer Care department directly. Our representatives can search by partial card number in order to locate your account. Our contact information is below.

******************************
###-###-####

Monday-Friday 7:00AM-6:00PM (PST)
Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

7/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Despite having completed the peoplefinders.com opt-out procedure at http://www.peoplefinders.com/manage/, along with multiple customer service requests to do the same, the company continues to display my address and other personal information on their public web site. The web page shows up in a web search for my name against my wishes.

Desired Settlement: I would like peoplefinders.com to remove any web pages that display information about me.

Business Response: We apologize for any inconvenience. We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Consumer Response: I am rejecting this response because: I have to reply to this proposed resolution in order to avoid having the complaint closed out but the business needs 2-5 business days to resolve the issue. Please allow them the time they request, though I hope it's 2 days and not 5. Once the page no longer appears on the web and is removed from the search engine indexes, along with any other advertising campaigns they're using my name and/or personal information for, I will agree to accept their response.

 
Thank you,
**** *********

7/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In Nov 2013 I used People Finders to search for a friend. I found the information I was seeking so I cancelled the account. In Dec I noticed on my bank statement I was billed for $24.95 for their service so I sent an email and called them to cancel the service again. I was told my $24,95 would be returned. In Jan 2014 I stopped getting paper copies of my statements and since then I never noticed until Jun when I received a paper statements I noticed that I was being billed so I contacted my bank and closed the account. I have been billed $24.95 each month but people finders say I'm not being billed. My bank will try to get them to refund the last two months May and Jun but I would have to work with them to get the rest of my money. Dec, Jan, Feb, Mar, Apr = $124.75. I have copies of 3 different cancellations from them. The customer service rep said the problem maybe due to the fact that my email address was misspelled. And since I did not cancel the misspelled account I am not due a refund. She was supposed to send me that info on 19 Jun 2014 it never got to me. I only have one email used with this service and I cancelled it. all I want now is my money back. I know they can look at the information on either account and tell that they are not used.

Desired Settlement: Refund my money and make sure this so called misspelled account is closed. They cannot bill me anymore at least I'm sure of that.

Business Response:

We have reviewed our files and found an account was opened in your name on 11/30/2013. At that time one single report was purchased then user activity stopped. Then, on 12/22/2013 a second account was opened in your name but with a different credit card and email address. The email domain on this second account was spelled **************" instead of the **************** domain used on your first account. There is no way for us to link two accounts together if a user creates a brand new account with separate registration information. On your second account instead of selecting one single report you selected to enroll in a trial membership for unlimited searching. We did not receive cancellation for this trial until 6/19/2014. Per that request we closed your second account ***************** and refunded one charge of $24.95 as a courtesy.

Our records show you had first contacted us by phone on 6/14/2014 regarding your initial **************** account. The representative informed you that this account did not have any recent activity or membership. The representative also noted that you declined to give your card number in order to locate the recent charges you were seeing and that you stated no other emails were used. On 6/19/2014 our Customer Care received another phone call from you. During this call we were able to locate the account under *************** using your card number. The representative closed the account and refunded the May membership fee of $24.95 as a courtesy and to account for the confusion caused by your two accounts.

We have reviewed your other more recent contacts by phone and email and found that you stated you have already put these charges under dispute with your card company. Because of this, you will need to follow their policies and procedures regarding their dispute process. We will be providing any documentation requested by your bank regarding your registration and the product selected on our self-service website. They will review this information and make a decision on the validity on the charges. Usually this process will take a few billing cycles and they will notify you of the outcome via mail.

Consumer Response: I am rejecting this response because:

I filed a complaint against this company in Jun 2014. I received notification that a file number (#*******4) was assigned but not that the case was closed. I may have overlooked it but a review of my PC for all correspondence from People Finders or the BBB did not show the notification. In any case my bank have not concluded their investigation and asked me to get the information in writing from people finders that they had told me on the phone. The reps gave me the info on the phone about my email address being misspelled and a second account number being used within minutes of signing up for the service. One was a checking account the second was a credit card. I would not give them the complete number by phone when I called to ask why they continued to charge me since I had called an written asking that the case be closed. Only after I closed the credit card acct. did I call them and gave them the number and was told of this misspelling. So I requested a notification of the closure to the correct email address but never got it. When I called to inquire again since an attempt to charge the acct again I was told there was no notice and would not be notice of the account being closed. They say now the account is closed. Please reopen or file as second case because my bank is still investigating and I did not know the account was close until I read the response in the history of the case.

I want a refund for service that someone else go the benefit of from Dec 2013 through May 2014. $24.95 X 6 months. They did refund the fee for Jun 2014. My bank is investigating and I need the information relating to the misspelled email address account. And the use if that card for service which was apparently used during this time.
 

Business Response: It is the users responsibility to cancel memberships they no longer need or want. Usage is irrelevant given that we are providing the ability to run unlimited searches and other services for a monthly fee. Our terms simply allow users to cancel at any time to avoid further billing. We can confirm that both accounts under your name are in fact closed. Again, you have stated these charges are under dispute so you will need to follow your card company's policies regarding these charges. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund.

7/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for PeopleFinders services in Feb,2014.I didn't want to continue with it so in March I cancelled. I missed the cut off date by about 2 or 3 days and was billed for March also. On my credit card for the month of June I noticed that I have been bill April,May and June. On July 19th I cancelled the service again and called in to make sure I was cancelled out and to speak to a Representative who refused to consider muy claim and when I asked to speak to the manager was told to call back on Monday.In March I had cancelled via a phone conversation with a Rep. who supposedly cancelled me out but failed to do so as well as online. Believing I was dealing with an honest company I did not check my credit card statements until I received my July statement.

Desired Settlement: I would like to be credit with the months of April, May and June.Transaction dates of 4-15-2014,5-15-2014 and 6-16-2014. The total would be $74.85. A monthly fee of $24.95/mo.

Business Response:

Our records show an order for a search was placed on 2/8/2014. At this time the customer selected a three day trial to our service. Given that our service provides unlimited searches and other features for a monthly membership fee, our terms do not allow for refunds and simply allow customers to cancel at any time to avoid future automatic billing. Our customer service was available to take their cancellation at any time via email, phone or their online Account Manager. We received cancellation online on 7/18/2014, five months after the membership had been initiated. The system closed your account and, as a courtesy, refunded one charge of $24.95 for the most current month of membership (July). Then on 7/22/2014 a supervisor called you back per your request. They agreed to refund an additional $24.95 (for June). In conclusion, we have issued refunds for two months of membership totaling $49.90 as a courtesy, the account is closed and there will be no further automatic billing. There are no further refunds available.

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I' ve accepted the terms but they still manage to get two months of fees out of you by denying the fact the I cancelled the service in March!!. Its still a scam that they pull on people and I still contend that I cancelled my service in March of 2014. 

Thank you BBB for your help. The public should be warned somehow and hopefully they will check with BBB before subscribing.

 

 

7/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This business makes it easy to sign up for Monthly membership even though I only wanted a one time purchase.They deducted a monthly fee from my Debit Card two month in a row before I realized it. They refunded only half the amount. I never wanted to join, I only wanted to purchase a one time search. I want my other monthly fee refunded.

Desired Settlement: Refund my other monthly fee of 24.95.

Business Response:

The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  If a customer does not wish to enroll in membership they may choose the full price for one report. The membership option provides a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  Our records show the membership option was affirmatively selected by this customer on 12/31/2013. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than three times on two pages before the order is complete. 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  For the period of the membership this customer was charged each month. During that time, our customer service is available to take the cancellation at any time. This customer failed to contact us for six months to cancel the membership or discuss the charges. Per his request over the phone on 6/26/2014 we agreed to refund $24.95 for the most current month. There are no further refunds available on this account. In conclusion this account is closed, there will be no further automatic billing and we have refunded one charge of $24.95 as a courtesy.      

7/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In the past, I have requested in the past in information be removed from your systems. (new opt-out sheets are attached to this email)Currently, this result is appearing and I request this gets removed. (my brother lives at this address - please remove my named listed and any connection to Alan Andacht. (and any other links from all databases includling Confi-Chek, Inc.)********************************************************************************************************************* ******* ***** *** ******* ************** * ****************** **** ********** ******* ** *****

Desired Settlement: Remove information (all from - all sites)

Business Response: Our records show you have already been assisted with this matter and have been notified of the resolution several times via email. We have already received and processed your opt out request. Again, your information no longer appears in search results. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

7/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders.com refuse to remove my address from the internet. I spoke to 8 different agents and 1 supervisor (within 4 weeks) who all assured me, after 72 hours my address will be taking down from the internet. The company has an opt out option in which I submitted 4 times and my address is still on the internet. There are several complaints on the BBB website for this same problem. I did not authorize this company to display my address on the internet and they refuse to take it down. I explained to a supervisor that in my line of work it is a safety issue. I was told by a supervisor that it was not a good enough reason for them to have to take it down. The supervisor then agreed to take it down within 72 hours. That was 3 weeks ago.

Desired Settlement: I am requested to have my address removed from the internet. In addition, remove my name completely from that company's database and affiliates.

Business Response: We have reviewed our files and found that this listing was reported to our IT department for removal. Today, however, we see that the information still appears. We have contacted that department today in order to expedite this removal. We apologize for any inconvenience caused by the delay.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

7/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This could also be an advertising complaint. After using service and charging me $.95 they charged me $24.95 4 days later. NOT clear that this additional charge was being made. At my age I cannot afford this!!!!!!!!

Desired Settlement: Credit my credit card!!!

Business Response:

At the time of purchase on 7/3/2014 you had the option to select a single report at the normal price of $1.95 or a discounted price of $0.95 for signing up for a 3 day trial to our Membership. It is clearly and conspicuously stated on each page of checkout that by choosing the discounted price you are enrolling in an automatically renewing monthly membership after the three day trial has ended. Our records show you affirmatively selected the trial membership option. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial until a phone call to a representative on 7/9/2014, six days after the membership was initiated. The 3 day trial had already ended; therefore, you were charged the membership fee on the fourth day.

The charge of $24.95 is non-refundable per the Terms you agreed to, your account is closed and there will be no further automatic billing.

7/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $42.00 for a full background report. The report promised birth and death records, criminal reports, marriage and divorce records, and it even promised a full name.The person I requested the report about was:A.) Born in the U.S. and was listed as father on at least 3 other birth certificates.!!!!B.) Married and divorced at least 2 times.!!!!C.) Spent many years in prison.!!!D.) Deceased!!!!!This so called complete background report did not mention any of that. The report did not even include his middle name!!! It listed his brother twice as 2 different people! His children were not even on the list. I know for a fact that he has a public criminal record because I ran across a court case recently in St. Tammany ParishIt was for a speeding ticket in 1981. I was not even looking for him at the time. This is not the product I agreed to purchase.The customer service department was very rude from the moment they answered the phone. They would not even listen to me. They would talk over me while I was speaking and acted as though they could not care less that I was a human being.I feel ripped off. I cant believe that a company with this many complaints is still allowed to stay in business. It seems to me that they have no desire for repeat customers. I asked them to either provide me with the full report that I ordered or give me my money back. I would like to be treated like a human being. I reached out to this company because I was desperate to find my father. I have never met him and when I did finally get some concrete evidence of who he could be, I learned he is dead.(information I did not get from the report) He is not alive to answer the questions I have been wanting to ask him my entire life. His family members are all telling me different stories. I need the answers that report should have given me. I am not made of money. I feel like this company likes to pray on people like me. If they could not get me the report then they never should have taken my money.

Desired Settlement: I expect a full refund of All of my money!!!!!

Business Response:

We have reviewed the report you are referring to and found that it was generated properly on your account. We understand that it did not have the information you were expecting. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. The Public Record data we provide is subject to availability, states it is included "when available" and not guaranteed. We are unable to provide a refund. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

While we are unable to offer you a refund per the Terms you agreed to, we would like to provide you with a courtesy search at no additional cost. The courtesy search will remain on your account until it is used.  You may elect to have that exchange search ran at any time.  Just call our number below and a representative will run your search for you, free of charge.

Consumer Response: I am rejecting this response because:

You did not deliver the product I ordered. Your records are wrong. I am not willing to drop this.

Business Response: We feel we have already addressed that the information provided on our reports is as-is and is always subject to availability. Again, the Terms of Use you agreed to upon purchase do not allow for refunds. To be clear, we have already paid to access the public record databases so the charge is simply non-refundable.

7/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used peoplefinders.com to search for a person and agreed to the $.95 charge. When my credit card statement arrived I was billed $24.95 twice!I called them at ###-###-#### to inquire why. They credited the second charged and explained that the $.95 charge is for an unlimited number of searches for 3 days and that if you don't cancel the membership at the end of the 3 days you are automatically charged $24.95 each month. I feel like I was tricked into the $24.95 membership in the first place. I cancelled my membership to assure that I would not get billed again. I was very surprised (in researching for info on this company) that they have an A+ rating with BBB.

Desired Settlement: I would like to have a refund of $24.00 and agree to pay the $.95 for the one time search. I would also hope that they change the web site to make it clearer (for future users) that they would be clearer about the charge of $24.95

Business Response:

At the time of purchase you chose to receive a discounted price ($0.95) instead of the normal price for one report ($1.95). You receive a discounted product for signing up for a 3 day free trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your request over the phone on 6/28/2014, and as a onetime courtesy, we have granted one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Your membership is also cancelled. There are no further refunds available.

7/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a one time, one day membership. I said NO THANK YOU to recurring payments! Yet I have been put on AUTOPAY since 9/6/2013 at a cost of approximately $150.00. I did not find this transaction till I checked my credit card account around 7/1/2014. I then did some back dating to find that this has been ongoing since 9/6/2013. I contacted the company and was advised that I supposedly signed on for auto pay, well I recall refusing it! I only wanted the one time membership at the cost of .99 cents. I did not receive a email telling me that the refusal didn't work, or that I was now signed onto a permanent membership! Do you understand? They say that I signed on and I have no proof that I did not. As I looked at the BBB site for this business I noted others have had the same problem and I noted that you recommend this company! I can only wonder why and how much they pay you to do this? These people say that it is a one time .99 cent membership, and then they say that we have signed on for permanent membership and further we had the option of looking people up for the number of months that we had the service! However they do not contact the person involved to let them know that they have signed on for a PERMANENT MEMBERSHIP. Do you want to know why? It is so that people like me will continue to pay out $24.95 a month unknowingly for months, maybe years, while they collect their millions in profits! That is why. When we complain they SAY we signed on but they never contact anyone to let them know that they have a permanent membership and as I noted, others have experienced this. NONE OF US KNEW WE HAD THE PERMANENT MEMBERSHIP and they can not prove that we used it over the MANY MONTHS that this has been going on! BECAUSE WE DIDN'T KNOW ABOUT IT TILL WE CHECKED OUR CREDIT CARD STATEMENT MONTHS LATER and then these THIEVES will magnanimously give us the last month's payment of $24.95, whoopee! Retaining the money they had already collected!

Desired Settlement: I want a total refund of all monies that they collected from me in the amount of $24.95 a month starting from September 10th 2013 to present! They can not prove that I used their service after the initial .99 and I did not use their service as I did not know that I had been signed onto it! They made no effort to inform me that they put me on the permanent membership! Had they done so this would have been rectified quite quickly by me contacting them/their company and closing this account!

Business Response:

At the time of purchase (9/6/2013) you chose to receive a discounted price ($0.95) instead of the normal price for one report ($1.95). To be clear, you received a discounted product in return for signing up for a 3 day free trial to our Membership. Nothing is pre-selected or pre-checked. PeopleFinders.com is a self-service website. If your intention was not to sign up for a membership then you had in fact selected the wrong product. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

None of our memberships are 'permanent.' You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.
You failed to contact us until 7/1/2014 when you cancelled your membership through the online Account Manager. Note that this was ten months after the membership had been initiated. Per your request on 7/1/2014 the membership was cancelled.

Given that members can conduct unlimited searches and other services for a monthly fee, our terms do not allow for refunds. In addition, through email correspondence with our company you have stated that these charges are already under dispute with your credit card company. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any refunds. Please allow for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will need to follow their policy regarding these charges.

Consumer Response: I am rejecting this response because:  I did not receive a RECEIPT!  What they say in their response "

None of our memberships are 'permanent.' You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.
You failed to contact us until 7/1/2014 when you cancelled your membership through the online Account Manager. Note that this was ten months after the membership had been initiated. Per your request on 7/1/2014 the membership was cancelled.

Given that members can conduct unlimited searches and other services for a monthly fee, our terms do not allow for refunds. In addition, through email correspondence with our company you have stated that these charges are already under dispute with your credit card company. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any refunds. Please allow for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will need to follow their policy regarding these charges."

     To begin with by not receiving a RECEIPT I was unaware, as many who have complained about this company have been, that I had signed up.  They say this is not permanent, if I had not checked my Credit Card Statement and gone back as far as Sept 2013 I would never have known that they were deducting $24.95 per month.  They would have kept this membership going forever, until it is cancelled!  Not knowing that I had a membership means that I could not use it.  After all I didn't know that I was still active.  And their statement that I believed their advertisement and signed up for a 3 day membership which according to them meant that they could bill me $24.95 forever is ridiculous!  They admit it is a temporary membership!  Then they go on to say that by using it I am signing on forever till I cancel?  Does this sound normal to you?  Do you understand that by not receiving a RECEIPT that I and others have been unaware of these charges till we look at our Credit Card statement?  Do you understand that had I and others received a receipt this would have been cancelled straight away?  Do you understand that not knowing you have a service or a membership means that you do not know you can use it?  Their statements only indicate to me how callous they are to what they are doing.  I can not imagine that this is legal.  I believe that a RECEIPT is required by law.  If at the end of this issue I find that there is no law requiring companies like this to email a receipt I will begin a letter writing campaign to Congress, the Senate and our President requesting such a law be made!  I will reference this company and the BBB complaints where others have experienced this as I have!  I will not give up till these people are either run out of business or laws are made to keep them honest.  I do not feel that what they did was honest.  As I have stated numerous times here, by not emailing me a receipt and then TAKING money from my account MONTHLY, I feel this was theft of my funds.  As to their claim regarding my financial institution, yes I have filed with them and with the Attorney General of the State of Ohio where I live.  I do not know what either will do.  According to the bank, they wish to close this, matter settled.  I have yet to reply to that.  Granted the approximately $150.00 is quite a bit of money to me, but it isn't about the money.  It is about a company that is skirting the law and taking funds from peoples accounts.  Something needs to be done and I plan on seeing that something is done.

Thank you

***** ** *******

Business Response:

Again we are unable to provide any refunds per the Terms of Use you agreed to and the fact you have already contacted your bank or Credit Card Company and filed a dispute. You will need to follow their policies and procedures regarding these charges.

Regardless of any automatically emailed purchase receipts or renewal notifications, it is the consumer's responsibility to read and understand what they are selecting when shopping online. The product you selected repeatedly stated that the monthly membership would automatically renew until cancelled. If you did not wish to enroll you had the option to choose a full priced, one-time report. You are welcome to do whatever you feel is appropriate regarding online shopping practices.

Consumer Response:

I am rejecting this response because:  I did not receive a receipt.  I did not know I signed up for a monthly membership.  I do not believe I agreed to that.  Yes.  I have filed a complaint with my Credit Card company.  I do not expect a refund from www.peoplefinders.com.  I have also filed a complaint with the State of Ohio Attorney General and written the President of the USA.

So what?  I do not have to accept their non-resolution of this complaint, forever!

Sincerely

***** *******

7/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went on peoplefinders.com to see if I could find a relative back in January of 2014. They encourage you to sign up for $24.95 per month to obtain the information so I signed up and did my search. On Saturday while paying my credit card bill and I noticed a billing for PFREWARDS in the amount of $24.99. I didnt know what the billing was for so I called the number. As it turns out it was people finders but wait, I had a billing 4 days earlier from peoplefinders.com for $24.95. In fact, every month beginning in January they billed me twice and 4 days apart under two different names! I called people finders this morning to tell them about the error and asked them to credit my account $149.94 for the additional billing from PFREWARDS. The representative told me that I signed up for both because a clicked a box during my registration agreeing to an extra payment. Seriously, I certainly wouldnt choose to be double billed! I spoke with a rep and then her supervisor who would only credit me for the June billings. They both had the too bad so sad attitude that was so irritating! I have no interest in giving them more of my money so I cancelled my account/s! I contacted Capital One to see what they could do. They were fantastic. After hearing my story they wanted to go after all of the PFREWARDS billings since they began in January. Unfortunately,Capital One was unable to go after any of the overpayments due to the cancellation! I just went online and found out other people have fallen into this trap as well. What can we do to get my money back and stop them from doing this to others?

Desired Settlement: I would like a refund and would like to see you contact them about their deceptive business practices and poor customer service. By the way, their site doesn't give results. I wasn't able to find the relative or anyone else I looked for.

Business Response:

Our records show on 1/5/2014 you selected to enroll in our PeopleFinders Monthly Membership. Our membership offers unlimited basic searching for a monthly fee. Immediately following this purchase you were presented with a full-page offer to our PeopleFinders Rewards program. This additional membership offers heavy discounts on the larger reports like the Comprehensive Background Check, which is not included in the basic Membership. It clearly and conspicuously states that by clicking "Yes, sign me up" you are enrolling in a free 7 day trial to PeopleFinders Rewards and if you do not wish to continue the service you will need to notify us in order to avoid future billing. You affirmatively selected to enroll in the PeopleFinders Rewards program on 1/5/2014. If your intention was not to enroll in this additional service you had selected the wrong option.

You failed to cancel either membership until a phone call to our Customer Care department on 6/23/2014, six months after the memberships had been initiated. We attempted to advise you that there are two membership on your account that provide two separate services on PeopleFinders.com. Given that members receive unlimited searches and other features for a monthly fee our terms do not allow for refunds and simply allow users to cancel anytime to avoid future billing. Per your request over the phone on 6/23/2014, and as a one time courtesy, we agreed to grant a refund for each of the most recent membership fees. One refund of $24.95 for the basic PeopleFinders Membership and one at $24.99 for the PeopleFinders Rewards Program.  There are no other refunds available per the Terms you agreed to. Cancelling your accounts is unnecessary as now you have let us know you no longer want these services and your account is closed. There will be no further automatic billing. In conclusion, your account with PeopleFinders.com is closed and we have refunded a total of $49.94 as a courtesy.

7/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We used Peoplefinder on April 3 and clicked on a $1.00 introductory offer of $1.oo, then .46, and then $1.00. We found what we wanted and then I called 3 days later to cancel our account. We did not realize that those 3 clicks were signing us up for a second account. When I called to cancel our account, I was told that we would not be charged and that she had canceled our account. She did not say 'you have a second account too, you know.'June 20 we discovered that we were being charged not only for an introductory membership but also a secondary membership to something we had never heard of called PFREWARDS Our account was billed twice each month for an initial membership + this secondary membership. I called Sunday June 22, to solve the problem and was told that they could credit us back 3 charges but not the other 3. I called again today June 23 to speak to the supervisor, ****. She insisted that they could not refund any more because they had no record of my call and we were responsible for what we chose. We did NOT choose to belong and did not sign up for ANY membership, only the introductory offer! They are a scam and should be taken to court and put out of business. Creepy people, creepy billing!

Desired Settlement: Peoplefinder should immediately refund the rest of our money $74.75 for all of the billing except the initial introductory use which we paid, $2.46 and the $74.95 that was refunded. It is not fair to bill people for an account not made clear on their website, and never used! Their website is misleading and dishonest.

Business Response:

Our records show two trial memberships were selected by you on 4/3/2014 and utilized until 4/6/2014. We did not receive a cancellation for these trials within the trial periods therefore you were billed monthly membership fees. Our basic PeopleFinders Membership ($24.95) allows you to run unlimited searches. This comes with the discounted price of $0.95 for the People Search Report you ordered. This gave you the ability to run unlimited searches by name to find addresses and phone numbers. We show this membership was also used on 5/20/2014, two months after the membership was initiated.

The PeopleFinders Rewards program ($24.99) allows you to receive discounted prices on the many of the reports offered on our website. This extra membership is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the additional offer. Our records show you added this additional membership to your account on 4/3/2014 by clicking "Yes, sign me up." This is why you were able to receive three Comprehensive Background Checks at $1.00 instead of $39.95. To be clear you have only one account with us but you have two memberships which provide two separate services on PeopleFinders.com.

We do not have any record of contact from you regarding your membership until a phone call to our Customer Care department on 6/22/2014. Per this request we agreed to grant three refunds totaling $74.93 as a courtesy and closed your account. There are no further refunds available per the Terms you agreed to.

7/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In January 2014 my 90 year old uncle asked me to find his great nephew. I went on Peoplefinders and did a one time search for the fee of .48 cents on my credit card. My card was billed January 23rd for .48 cents and .47 cents, and on January 27th billed for $24.95. I have been billed $24.95 monthly since that time (its now July). It was hard to find a phone number anywhere, but when I did, I called the "customer care" phone number (###-###-####) which was answered by a recording with instructions to go on-line and log into my account if I want to cancel. There is NO option to speak with a real person. Because this was originally a .48 cent one-time search back in January, and I never intended to use it again I did not make note of which email account I used nor did I save the password so I could not log in to cancel. So, unable to get a person on the phone, I called my credit card company and asked them to stop paying it because I did not sign up for more than a one time .48 cent search. The bank issued me a new card and charges were reversed. But then,Peoplefinders sent to the credit card company documentation. My credit card company wrote to me, "documentation lacks sufficient info to verify a billing error occurred." So they are back on the new card! But documentation did show the email account that I had used, so I clicked "forgot password", received my password, tried to "log in" to cancel, but now with my EVERY attempt to log in, I get the message, "unable to log you in at this time. Please contact Customer Care at ###-###-####." That is the number with the recording telling me to log-in if I want to cancel. Apparently, they have blacklisted my email knowing full well that I intend to cancel since I tried to cancel through the credit card. If I can't log in to cancel, and the phone is only a recording, what am I to do? THIS OUTFIT DOES NOT DESERVE a BBB rating of A+. Read the complaints, all are the same. They are NOT reputable and not forthright.

Desired Settlement: I want "my account" cancelled immediately, I want a refund. I want to see this company's sneaky smoke and mirror deceitful advertising site required to be transparent with costs and fees clearly stated. I want their web sites required to clearly provide a means to cancel, with a real person on the phone, by email, by US mail. I want to see BBB remove the A+ rating.

Business Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. Simply remain on the line as the auto attendant menu advises and a representative can assist you directly. We did not receive any notification that you wished to cancel this trial. Rather, the only activity on your account is your card company contacting us on 6/16/2014 regarding three membership fees. The 3 day trial had already ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

You have already contacted your bank or Credit Card Company regarding these charges therefore we cannot offer you any refunds. You will now need to follow their policies and procedures regarding these charges. We received notice of the dispute on 6/16/2014 so your account was completely closed and the information you used to register was blocked from our system. This is why you are unable to login.

In conclusion your account is closed, there will be no further automatic billing and your bank found the charges to be valid.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I am most grateful to BBB for your help in ending this frustrating association with People finders.

Thank you.
****

6/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called and emailed requesting that my personal home address be removed and/or blocked from public viewing via their website. In the email I sent, I provided copies of 2 stalker/harassement police reports I have on file with the LAPD. The customer service agents I spoke to were defensive, condescending and belligerent. The first person said I could "try" to have it removed by sending over the police reports. The second said I need to speak with a manager.Most recently I did find one customer service rep who was helpful and said they would work on removing the information. He said it should take 24-48 hours. 3 days later, my information is still live and available for everyone to see.I feel personally threatened with my home information so easily available and accessible and I am furious that my request is not being accommodated and being handled so poorly.

Desired Settlement: I would like my property address to be removed from their site.

Business Response: We have reviewed our files and found that we received and processed your opt out request via mail. Then you pointed out an additional listing to us over the phone on 6/24/2014. This was reported to our IT department and removed that same day. When visiting the same page where the listing you were referring to before appeared we no longer find your listing. Our records indicate it has successfully been removed. Please keep in mind that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site again you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I greatly appreciate the assistance with my request.

 
Sincerely,
******* *****

6/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Going through my Apr 2014 banking statement, I saw I was charged $24.95 on 4/3/14 by Peoplefinders.com. I phoned and was told I'd signed up for their service online. I told her I did not. Why would I want to pay $50 or more a month for their service when I was a retired woman just being home. She said they had given me a **** **** address and I remembered I had been looking for my sisters address. There was no way I'd sign up for their svc. I could have phoned my other sister and gotten the ad but it was there in the computer so I used it. They also billed me $24.99 on 4/7/14. She said she'd refund the 2nd charge but could not refund the initial $24.95. She said the account after the refund would be CANCELED. Upon checking my May stmt I found they had charged me $24.95 on 5/4/14 and $24.99 on 5/8/14. A refund of $24.99 was given on 5/30. I phoned them today to have it corrected and was told no other refunds would be given. Please help me. I live on my pension so no way would I sign up for an expensive and 'not needed' service. That's just crazy. Please help. Thank you. ***** *******

Desired Settlement: Ok I'll take the initial charge, although I know I would not have signed up for it, but I did get the ad. I want the 2 charges in May refunded. $49.94 total.

Business Response:

We have reviewed our files and found an order for a search was conducted by you on 3/29/2014. At this time you had the choice between running one search at the normal price $1.95 or a trial membership at a discounted price $0.95. Our membership provides unlimited searches and other features for a monthly fee. It advertises that in choosing the special discounted price, you are enrolling in a trial membership for unlimited searching. It states the trial requires cancellation or the card you provide will be billed the membership fee of $24.95 on the fourth day, and every month thereafter. Our records show you affirmatively selected to enroll in the trial by choosing the discounted $0.95 price on 3/29/2014. Both the initial order selection page and the payment information page clearly and conspicuously state that if you do not wish to continue the service you will need to notify us in order to avoid further billing. If your intention was to run only one search on that day then you had in fact selected the wrong product.

Directly after your initial purchase of $0.95 you were provided with a  full-page offer to the PeopleFinders Rewards program. This additional membership provides discounts on the more expensive reports offered on our site, which are not included in membership, such as Comprehensive Background Checks. Our records show that instead of declining this offer, you chose to enroll in this membership by clicking "Yes, sign me up for PeopleFinders Rewards and complete my order."

Given that members can run unlimited searches and other services for a monthly fee, our terms do not allow for any refunds and simply allows users to cancel anytime to avoid future billing. We did not receive cancellation from you until a phone call to a representative on 5/29/2014, two months after the membership had been initiated. At this time you had already been billed a full two months of service for each of your memberships. Per your request over the phone on 5/29/2014, and as a one-time courtesy, we agreed to grant one refund of $24.99 for the most recent membership fee (renewed on 5/7/2014). Unfortunately, there are no further refunds available on your account. In conclusion, your account at PeopleFinders.com is closed, you have been refunded a total of $24.99 as a courtesy and there will be no further billing.

Consumer Response:

I am rejecting this response because:  Wow I can't believe this.  No way did I talk to anyone from this company and I did not agree to sign up for a membership.  I'm retired, I am not employed, I'm not close to any of my family so there would be no reason to sign up for this service because there would be no need.  The one address they gave me was because I was too anti social to phone my other sister to get it from her.  If I'd been given all the facts verbally or written I would not be in this situation, I'd have phoned my sister to get the ad.  I think this is a con, or if not a con then just really unfair.  Please reason with the company and convince them I am not trying to cheat them.  I never asked for more information and I was behind on checking my banking statement so didn't know they were charging me.  Maybe $49.94 isn't much to a lot of people but it is to me.  The $25. I'm willing to pay to enough of a blow to my budget.  Please help.

 

Thank you, ***** ******* 

6/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In October of 2112, I was looking for a long lost friend, and tried to use peoplefinder. They had no real information. Within an hour of first joining, I called the number on the webpage. The customer representative was very nice and said he would cancel the account. I just realized I was being charged for not one, but two accounts that I had been told were closed. The customer service department is the worst I have experienced, anywhere. The so called manager, **** (who refused to give me her full name) tried to connect me with her supervisor, and hung up on me. This is the worst company I have ever dealt with! No one at the customer service department were downright rude! **** ? told me the supervisor was ******** *****, but when I finally got to her answering machine, the name is ******** ******. Don't they know the name of their boss? No one would give me any main office numbers to call, saying Ms. ************ was the entire ownership team. This is a bad company for any consumer to do business with and I hope that my going through the The BBB will save another consumer from being cheated. Sincerely, *** **********

Desired Settlement: Refund to the original date I both joined and cancelled, total refund for the second account, which I knew nothing about, and a letter of apology for having spent time on the phone getting lied to by the worst customer services team I have ever experienced, and a second apology, in writing, from the main culprit, **** *********). I want to help others by letting them read this story and hopefully save themselves from being taken in by these shysters.

Business Response:

Peoplefinders.com, like every other company, has policies and procedures that we follow. Given that members can run unlimited searches and other services for a monthly fee our Terms do not allow for any refunds. We simply allow members to cancel any tim via email, phone or their online account manager to avoid future billing. Our records show an order for a search was placed by you on 10/4/2012. You affirmatively selected to enroll in a three day trial membership. We did not receive a cancellation for your membership. You failed to contact us about the monthly membership fees for almost two years. On 6/16/2014 we received our first contact from you over the phone, twenty months after the membership had been initiated. You called multiple times within an hour and spoke to many representatives. Each representative you spoke with, including a supervisor *******, attempted to advise you on the charges and that the reason the membership continued to renew was we did not receive your cancellation for whatever reason. Since we do not have record of a previous cancellation we asked that you provide your record of cancellation. Both the name of the representative you spoke with back in 2012 or the automatic confirmation email you would have received upon cancellation would have been acceptable. You declined to provide this. Regardless, as a courtesy we agreed to refund the most recent membership fees of $24.95 and $24.99 and close your account per your only request on that day 6/16/2014. We informed you the remaining twenty months of membership fees are your responsibility. There are no further refunds available to you.

We have reviewed all of the calls you made to our Customer Care department and found that you may have had difficulty because several representatives felt personally disrespected in their dealings with you.  In a few instances they were even forced to end the phone conversation prematurely. Nevertheless, we apologize for any inconvenience during your contact with Customer Care. We also found that the supervisor ******* gave you her ID number. We feel this is sufficient identifying information and giving out a last name is up to the personal judgment of the representative taking the call. The only reason you were given a last name for ******** is because you demanded the name of an Officer to which you may serve legal papers. It is common for a woman to have both a maiden and married name.

You are welcome to do whatever you feel is appropriate regarding the remaining membership fees but again, they are non refundable per the PeopleFinders.com Terms of Use you agreed to. In conclusion, as a courtesy we have granted refunds totaling $49.94, your account is closed and there will be no further automatic billing.

6/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On 11/7/13 I purchased a one time look up on Peoplefinders.com for $.98, which was for a one person look up and info request. total $1.95. I was using this for geneology request. Not thinking anything about it, here it is 6/14, I was looking up another charge on my bank statement and there was a "Peoplefinders" charge of $24.95, looking back there is one every month since the initial one time purchase of $1.95. I called the customer service line to end up with a very rude young lady, which customer service isn't this company's top priority. I informed me that I had requested the monthly charges, but when I told her to look up my activity on the account, she couldn't show me where I was doing any other activity on the account. I requested my money back and told her if not, I would take the proper steps into getting my hard earned money back, and she told me to go ahead, but it wasn't going to help. She told me that before I had called that I had an email repling to the one I had sent early that morning when I had found the charges, and that it had cancelled my account and gave me a refund of the last months payment. I asked her where the rest of the money was($149.70),and she told me I would not be getting it. This company does not care about future customers or good customer service. It's all about the money they can get right now, and so what about anyone's future endeavors with them. To show you that this company isn't as big as they act. I called the first time, and couldn't hear the person, I called back and got the same woman four different times. What's the odds of that? I am willing to fight for my hard earned dollars. I don't mind paying for a service, as long as I know that I am paying for it, but hiding a charge in the middle, when a person is thinking they are getting on a charge of $1.95 is outrageous, and for this to still be happening in this time and era is nothing but a scam. If as many of complaints about this company on line doesn't have something done then the BBB doesn't care

Desired Settlement: Paid back for the re-occurring charges of $24.95 that I have been falsely charged for the past 7 months.

Business Response:

We have reviewed our files and found an order for a search was placed by you on 11/7/2013. At this time you selected a $1.95 People Search Report. Directly after this purchase you were presented with a full-page offer. This page offers a three day trial to our services. Our membership service provides unlimited searches and other features for a monthly fee. It clearly and conspicuously states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The user may either choose "YES, and show my report" or "No thanks, show my report." Our records show you affirmatively selected to enroll by selecting "YES" to this offer.

Given that members have the ability conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. The amount of usage is up to the user and does not effect monthly membership renewal. For the period of your membership you were billed each month. During that time, our customer service was available to take your cancellation at any time. You failed to contact us until an email to our Customer Care department on 6/9/5014, seven months after the membership had been initiated. Per that request we closed your account and refunded the most recent membership fee of $24.95 as a courtesy. On 6/11/2014 a supervisor called out returning a voicemail from you. They agreed to grant one additional refund of $24.95. There are no further refunds available.

We apologize for any negative experience you had over the phone. The call center is staffed according to call volume therefore at certain times there are more representatives available than others. This may explain why you were directed to the same individual multiple times as the few other representatives available may have been assisting customers at that time.

6/20/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have used people finders for several years and am aware that you have to carefully read at check out or else you may sign up to be automatically billed for a membership. I recently checked my credit card statement and have been billed for a membership in the months since my last peoplefinders.com purchase. I emailed them asking for a refund and was denied. I asked them to provide me with the confirmation email I received for my purchase and have not received it. I did not consent to a monthly membership and distinctly remember reading carefully at my last purchase to avoid doing so.

Desired Settlement: Refund of amounts charged to my credit card with the exception off purchase.

Business Response:

We have reviewed your account and found that in the past you have chosen the $1.95 normal priced reports. However, on 2/6/2014 our records show you selected a discounted price of $0.95 (billed as $0.48 and 0.47). You may review your billing statement for this date and see the charge we are referring to. The reason that product was discounted is because it is packaged with a three day Trial Membership. On 2/6/2014 you affirmatively selected to enroll by choosing the discounted People Search Report plus three day Trial Membership instead of the regular priced People Search Report.  Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire section, directly below the total, outlining the terms of the membership. Again it states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of your membership you were charged each month. During that time, our customer service was available to take your cancellation at any time. You failed to contact us to cancel until an email was received on 6/3/2014, four months after the membership had been initiated. Per this request, and as a onetime courtesy, we will grant the refund of $24.95 for the most current month of membership. In conclusion, you have received credit for one month of service totaling $24.95, your account is closed and there will be no further automatic billing.

6/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Signed up for a membership with peoplefinder.com. Attempted to cancel the membership online and was still charged 24.95 when I called in the customer service representative was very rude and basically told me that I could not receive my money back. I escalated it to a supervisor that was unable via phone and I had to leave a voicemail.

Desired Settlement: I would like to receive my 24.95 credited back into my account and confirmation e-mail that the membership has been canceled

Business Response:

Our records indicate you have already been assisted with this matter. Fifteen minutes after your initial request for a supervisor you called our Customer Care department again. A supervisor was available at that time and spoke with you. They agreed to refund the membership fee of $24.95 as a onetime courtesy. This amount will be shown on your credit card statement within five business days. Going forward, if you select to enroll in a three day trial membership with us and do not cancel within that time period you will be responsible for the membership fee. If you do not wish to enroll in  membership you must choose the regular priced report option and not the discounted price with trial membership.

6/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have volunteered to work with charitable orginizations who run background checks. I have been turned down for I don't know what reasons until I pulled my name up on your web site and find that my name is associated with ***** *** *******, who has a questionable past at best. I do not know ***** ******* and definitely am not related to her. She is in fact my husbands ex-wife. Please remove her name from any association with my name immediately. Your response is awaited.Thank you.

Desired Settlement: Resolution of the situation with removal of this individuals name from any association with my name.

Business Response:

 PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). Our site cannot be used for employment, credit or tenant screening, or any related purpose. You may remove your listing from the site by following the automated process online. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

We also want to make sure you are aware that we are one of hundreds of websites that provide this information.

Consumer Response: Thank you so much for your assistance. I have opted out of this locator and appreciate you very much.


5/31/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went to the peoplefinders.com website to see what information they had on me. I chose the one time $2.95 charge, and when the information came up. I received a pop-up that asked me if I wanted to see this information. The pop-up was also consent to a membership fee, which was not properly labeled. I could not see the information I paid for without clicking 'yes' I want to see my information. When I called the company they informed me of my 'consent' and informed me the fee is non-refundable.

Desired Settlement: I want my money back and I want better labeling for their blasted pop-ups.

Business Response: We received your request and issued a refund for $24.95 as a one time courtesy. This amount will be shown on your credit card statement within five business days. We have reviewed our files and found that immediately after completing your initial purchase, a full-page offer to our trial membership was displayed. It offered our services free for three days and explained that by clicking the "YES" button you are agreeing to an automatically renewing membership. It clearly and concisely states that if you do not cancel the trial membership within three days, the card you provided will automatically be billed $24.95 on the fourth day and for every month thereafter. You had the option to accept or decline this offer by clicking "YES" or "NO". Our records show you affirmatively selected to enroll in the three day trial membership. We did not receive a cancellation from you therefore you were billed $24.95. We hope this resolves any concerns you might have. If you need anything further feel free to let us know.

5/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: CLEARLY FALSE ADVERTISING................WHEN DOING A SEARCH FOR FREE REVERSE PHONE SEARCH, SEE BELOW WHAT PEOPLEFINDERS ADVERTISE.........http://www.peoplefinders.com/contact-us.aspxFree Reverse Phone Search - Type Any Number & Search Free www.peoplefinders.com/Reverse-Phone Get Name/Address/Carrier/etc. I gave the telephone number I wished to have a reverse lookup for FRRE as they advertise but receive the following notice!!!Success! See results for ###-###-#### Map not Available. Owner Name:Available Full Address:Included when available Phone Type:LandlineChoose an option below:Unlimited Reverse Phone Reports* include: Unlimited reverse phone lookups Unlimited reports Unlimited Public Records ReportsTry the Unlimited Trial Membership for 3 days for a special offer of $0.95* Unlimited Reports 1001$0.95 One Report Only 1001$9.95 *After your 3-day Trial, you will be billed $24.95 every 30 days of service. Cancel any time through your account online or by contacting Customer Care during normal business hours Reverse Phone Reports include (when available): Owner name + current address Phone number historical records Owner's possible relatives Connection status verificationNOTHING FREE - EITHER PAY FOR THE 1 TIME REPORT, OR PAY FOR A TRAIL MEMBERSHIP OR $24.95 every 30 days of service. FALSE ADVERTISING...........SIMPLY NOT FREE AS ADVERTISED!!!!! WHEN I CONTACTED THE COMPANY BY THE CONTACT INFORMATION PROVIDED........AND QUESTIONED THE CUSTOMER SERVICE REP AND ASKED...WHAT PART OF THE ENGLISH LANGUAGE OR WHAT DICTIONARY DO THEY USE WHEN REFERENING AND ADVERTISING FREE REVERSE PHONE LOOKUP AND WHEN IT PROCESSES AND DOESN'T GIVE YOU THE INFORMATION UNTIL YOU PAY!!! WHAT SERVICE IS FREE?????????? WATING MY TIME, AND SHE JUST HUNG UP THE PHONE ON ME!!!!!!!!! DEFINITELY A BAD BUSINESS AND HIGH RECOMMEND NO ONE BOTHER WITH THEM.............THEY DON'T KNOW THE MEANING OF FREE!!!

Desired Settlement: COMPANY SHOULD BE SHUT DOWN FOR FALSE ADVERTISING AND WASTING MY TIME AND ALL OTHERS WHO FALL FOR THEIR FALSE ADVERTISING ! ! ! ! ! ! ! ! ! ! ! !

Business Response:

The URL you provided leads to the Contact Us page. On PeopleFinders.com searching is free but payment is required to view our database of public record data. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf and compile the information.

We do offer a free preliminary search which will indicate what information is available upon purchase for each listing. We offer this to ensure that you are fully aware of what information you will receive upon making a purchase. The available information is indicated by green icons. If you do not see a green icon that indicates a particular piece of information is available, then it will not be available upon purchase. If you would like more information about our billing or other policies feel free to review our Terms of Use.

Consumer Response: I am rejecting this response because:
THE BUSINESS CLEARLY IS FALSE ADVERTISING! THEY SHOW THAT THEY ARE BBB ACCREDITED WHICH IS SURPRISING BECAUSE OF THEIR USE OF THE WORD FREE IN THEIR ADS ON LINE ARE FALSE AND MISLEADING!!!! SEE BEOW (I'M GOING TO TRY TO COPY & PASTE THE ADS I AM SPEAKING OF)!!!! peoplefinders.com http://www.peoplefinders.com/reverse-phone-directory THE BBB ACCREDITED SEAL WON'T COPY AND PASTE!!!! Ads related to peoplefinders.com PeopleFinders.com - Enter Name & Search Free www.peoplefinders.com/ Get Phone/Address/Age & More! Background Check People Search Criminal Records Public Records 1. 100% Free People Finder - PeopleVerified.com? Ad peoplefinder.peopleverified.com/? o Why this ad? 1) Type Name - Search People Free. 2) Find Peoples Phone & More! 2. Free People Finder - PeopleSearching.com? Ad www.peoplesearching.com/? o Why this ad? Compare People Finder & Record Sites here. 100% Free to use AS YOU SEE THE WORD FREE IS USE NUMEROUS TIMES AND EVEN STATES NOT COST TO YOU!!! VERY QUESTIONABLE!!!!!!!

5/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: TO WHOME IT MAY CONCERNI IN LISTED THE SERVICE OF PEOPLE FINDER'S TO HELP ME AND IT WAS SUPPOSESD TO HAVE BEEN A ONE TIME,PAYMENT I JUST FOUND OUT FROM MY BANK THAT THIS COMPANY HAS BEEN DEBITING MT ACCOUNT FOR THREE MONTH'S AND HAS MY ACCOUNT OVERDRAWN,I WOULD LIKE TO HAVE THEM TO PAY ME MY MONEY BACK AND PAY MY OVER DRAFTFEE TO MY BANK I HAVE CONTACTED PEOPLE FINDER TO REQUEST THAT THEY PUTTHE FUNDS BACK AND THEY ONLY SAID THAT THEY CAN ONLY PUT THE FUNDS, BACK IN MY ACCOUNT FOR THE MONTH OF MAY.SO IF YOU CAN PLEASE ADVISE ME ON HOW GET MY MONEY BACK. THANK YOU.

Desired Settlement: I WOULD LIKE PEOPLE FINDER'S TO REFUND ALL MY MONEY FOE THE MONTH'S IN QUESTION, MARCH APRIL,THANK YOU.

Business Response: We have reviewed our files and found an order for a search was placed by you on 1/30/2014. At this time you had a choice to select the full price report for a single search or the discounted price report which comes with a three day trial membership. The membership provides unlimited searches and other features for a monthly fee. Our records show the discounted report with trial membership was affirmatively selected on 1/30/2014.  If your intention was to run only on search on that day you had selected the wrong product. You failed to cancel this trial within the three days therefore you were billed $24.95 on the fourth day and for every month thereafter. We apologize for the inconvenience, but overdraft fees are something we do not control and do not provide reimbursement for. To get help with this issue, we suggest that you contact your bank or credit card company where you are receiving the fees from. We apologize that we could not be of more assistance regarding this matter. Per your request over the phone on 5/14/2014 we agreed to refund one charge of $24.95. Later that same day a supervisor called out and spoke to you. She agreed we would grant one additional refund of $24.95. The two remaining charges for the initial purchase ($6.95) and one membership fee ($24.95) are your responsibility. In conclusion, you have been refunded two charges of $24.95, your account is closed and there will be no further automatic billing.

5/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have tried to cancel this account since march 2014..it says i do not have an acct yet my debit card keeps getting charged.. i was able to get visa to refund march but i was still charged for april..if my card is not refunded for april 2014 and my acct isnt removed i will pursue all legal options against peoplefinders.com

Desired Settlement: i want the $19.95 charged to my debit card for april 2014 and i want the peoplefinder account in my name closed or i will contact an attorney

Business Response: We have reviewed our files and found the account you are referring to under a different email address than the one provided. We do not have any record of a direct contact from you or a cancellation. Our customer service was available to take your cancellation or discuss the billings at any time via email, you account manager or over the phone. Our phone number is also listed directly next to the charges. We are willing to work with you but because you stated a dispute has been started with Visa we are unable to process any refunds. It seems Visa has granted a conditional refund to you for the disputed charge. If we do in fact receive a dispute, we will comply and submit information about the charges to them. They will then make a determination on the validity of the charges, which usually takes a few billing cycles. Unfortunately, if you did dispute this charge you will need to follow your bank's determination of the validity of the membership fees. We have closed this account per your request.

5/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a one time look up of a phone number for a friend to get their address. I was told it was a one time look up charge for $9.95 and I could get 4 free look ups for $2.95. I paid a total of like $12.90 on my credit card on April 27, 2014. They did not give me the information they promised . So I didn't use it any more . On Sunday night May 4, 2014, I was checking my bank account and I found out that PEOPLEFINDERS. COM had charged my credit card $9.95 and I had not even used it or gave them permission to charge my account any further . I tried to call them but they were closed.. So I went to the website to cancel and it didn't . It said it was canceled but when I tried to log back in my credit card information wAs still there and the account wasps not closed. They are scammers and liars!!! I want money back!!!Thank you

Desired Settlement: I want my money back on my card and my account closed and my information deleted from their records .

Business Response:

Our records do show a reverse phone report purchased at $9.95 and four reverse phone vouchers purchased at $2.95 on 4/26/2014. One voucher was used on the same day leaving three vouchers available. However, on 5/3/2014 this customer visited the site and ran a reverse phone report without being logged in. The system cannot recognize the available vouchers unless the user is login prior to running a search. This is why the system prompted for payment $9.95 for that report. The checkout process was completed charging the card $9.95.

Today, per this complaint, we have refunded the second $9.95 charge from 5/3/2014 and taken one voucher off the account. Three vouchers are still available but per this customer’s request over the phone on 5/5/2014 the account was completely closed out. In order to use the vouchers the user account must be active. We’re sorry to see you go, but you may request to have your account reactivated at any time.

Consumer Response: I am rejecting this response because:I did not log on to the site no other day other than the first time I used it on 4/26/2014. I never logged on to the site on 5/3/2014. Like most online sites I use like Amazon and others you can't purchase unless you are logged in. so how can they charge my card unless I am logged in? That last time I used the reverse service I had three vouchers left but when I logged in the night I saw my card charged again.. which was on 5/4/2014 it had 4 vouchers left.

But they did email me and said they are going to refund my $9.95 in five business days. So we will see what happens....
I thank you all very much!!! I will never do business with them again. I do a lot of shopping online and this is the first time this has happend to me. Thanks again !!!!

5/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had repeated problems with using the Peoplefinders.com website. I have an account and occasionally want to run individual reports for my professional and personal use. It has happened on numerous occasions now that I get enrolled in a "trial offer" that turns into a subscription for which I am automatically charged $24.95 a month. The website is anything but easy to navigate. Opt outs frequently appear in writing significantly smaller than adjacent text and are obscured. Despite the fact that Peoplefinders.com has my email address, I never receive any notice that I am now enrolled in a program or that a subscription charge is imminent. When I called customer service today, I spoke with Mary at x 36129 who told me that the most recent charge would not be reversed. Another representative told me that I should be wary of using the site because these things keep happening. Not only is this terrible customer service, its a deceptive business practice designed to lure people into services that they do not want. I used to recommend the service to my colleagues for our investigations, but now will caution them against using it.

Desired Settlement: I want my $24.95 refunded.

Business Response: We recommend selecting normal priced single reports if your intention is to run only one report at a time. Do not select the discounted reports. The reason these are discounted is because they come with and are labeled as trial memberships. If you choose the discounted trial membership price for the report, you are required to cancel the trial membership within three days. This is explained clearly and conspicuously online during the checkout process. In 2012 you successfully selected the regular priced reports five times. Our records show the Customer Care department has also gone over this with you several times. We have discussed the trial membership with you on 2/12/2014 over the phone and agreed to refund the $24.95 membership fee as a one time courtesy and again on 5/14/2014. We will grant a final courtesy refund of the $24.95 membership fee from the charge that took place on 5/9/2014. Being the third time the trial membership was selected and not cancelled, this will be the last courtesy refund you are eligible for. Going forward if the trial membership is selected by you and not cancelled within three days as agreed, the membership fee will not be refunded. In conclusion, we have granted a final refund for $24.95 and your membership is cancelled.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I also believe that Peoplefinders.com needs to revise its website to make its processes more transparent and easy to navigate.  

5/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a one time search and they have billed me for two months. Will not refund.

Desired Settlement: They agreed to refund one months charches and I want both months. I never agreed to an ongoing service.

Business Response:

Directly after your purchase on 12/15/2013 you were presented with a full page offer. This page clearly and concisely explains the monthly membership coverage and the automatic renewal. It offers a three day trial to the membership where you may cancel at any time via email, phone or your online account manager to avoid the membership fee. You had the choice to either accept or decline this additional offer. Our records show on 12/15/2013 you affirmatively selected to enroll in the trial membership. Our customer service was available to take your cancellation at any time. You failed to contact us until 5/5/2014, five months after the membership was initiated. Per your request over the phone on 5/5/2014 we granted one refund of $24.95 as a courtesy. The other charges are non-refundable per the terms you agreed to.

 

5/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up today, and searched one person, didn't find the phone number. So I called people finders, a lady picked up the phone. She told me that the person should have blocked the information for public, and said "anything else I can help you?". I said :" I want to know a little bit more about how to use your services", she hanged up.Bad customer services.

Desired Settlement: sell people's information for profit is unreasonable. I can't imagine it could be allowed.

Business Response:

We apologize for any issues you may have experienced when contacting our Customer Support.  We have reviewed the call and spoken to the rep who handled your account and implemented the appropriate ramifications.  In your request we see that you were trying to get information regarding our services and how to use them. Because there are so many types of products on the site we recommend visiting the site and clicking on the product you would like to get a breakdown of what is included, pricing, billing cycles, etc.

5/8/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We were doing a search for an individual because we wanted to address and issue with my friends daughter because she didn't believe her sperm donor was actually a criminal. We pulled the report and there was nothing on him, no criminal background at all and we know for a fact he had recently gotten out of prison. This young woman had just been notified by a possible sibling and this person told my friends daughter her sperm donor fathers name. My friend was afraid the donor would try to contact her and needed to verify what his prison sentence was for as we had been told several different things. As this man had threaten to kill my friend and to kidnap and sell her daughter on the black market she was terrified. We paid for the report and when I called to see about a refund as their report did not contain anything other than an address and phone number which we already ad. When I called in the person who assisted me said their disclaimer didn't promise to provide a complete information. I paid 29.95 for this report for my friend. I would not have paid that much had we known this. I don't remember reading that in the terms and conditions. How do they get away with putting stuff like that in hte "fine print" and taking peoples money. Since this is the first time we have ever done this kind fof search we picked a sight we thought was legit.This is not good business to defraud people

Desired Settlement: I feel that I should get a refund since I had the info they provided and did not get any of the info I was seeking. I have the info now from going to MN dept of Criminals.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.  Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person or organization. The charge is non-refundable per our Terms of Use, We are unable to provide a refund, but we will be happy to offer you a courtesy search to help you find the facts you need.

Consumer Response:

I am rejecting this response because:

There was no info other than last known address and family members.  There is MN criminal information that is avail able to the public if someone knows where to find it and had your company astually doen the right type of reorts then we would have received the information we were searching for.  After we saw your reprot with no informaiton we then talked to an attorney who informed us where to look for this information and we were able to acheive the information we were searching for.  Your claim of "up to date accurate infromation" isa lie.  You do nto procive the service you say you will.  We did not have money to throw away for this informaiton which your website said you woudl do.  I can see if there was even jsut a partial amoutn of infomation but there wasn't.  No crimal, no leins, no marriages, no nothing.  It is like this person abrely existed so I would bet this is nto the only person you do not have info on that you website promises accurate and up to date info.  You are not a reputiable company in my book.  I hope you feel this charge that means more to me than you gets you what you want.  I will make sure everyone I know knows not to trust your website

Business Response:

We have reviewed your report and found that it contains the individual's name, date of birth, two phone numbers, an email address, seven relatives and their detailed contact information and an entire section with detailed information on each address listed. We paid to retrieve results for Property Ownership, Death Records, FAA Airmen, FAA Aircraft, Marriage, Divorce, Bankruptcies, DEA Registrants, Nationwide Criminal and Sex Offenders. If a category states *** No Records Found *** this means we do not have record of publically reported information matching the criteria you entered.

PeopleFinders.com provides information that is already available publically from hundreds of different sources. You are paying for access to this information through our database in one easy to view report. We pay to access this information so our Terms do not allow for refunds. All information provided on our site is subject to availability and is not guaranteed. Please review the Terms of Use you agreed to on PeopleFinders.com if you would like more information about refunds or other policies.

The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time.  Just call our number below and a representative will run your search for you.

Consumer Response:

I am rejecting this response because:

They advertise and say they provide information readily available well they don't becaseu there was no information on their site and I was able to go into the mn criminal database and find otu there was criminal activity.  How can they advertise they provide the most upated info when they have none.  I guess the 29.95 is just  so they can make money without providing any info.

 

They are a a scam business and shoudl not be able to get away with false advertsing.

What is ont heir home page of website

About PeopleFinders

PeopleFinders.com is the most reliable source for finding people and obtaining public records about them. Find people by name, phone number, address, or email. We search billions of records to help you easily locate people, with access to some of the most accurate public records available. (This si not true) (False advertising)

Why Use People Search?

  • Obtain a current address and phone number
  • Reconnect with someone from your past
  • Verify a person's address
  • Find out who a phone number belongs to
  • Perform a background check

eopleFinders

 

Business Response:

Again this charge is non-refundable per the Terms you agreed to. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

http://www.peoplefinders.com/terms.aspx

Limited Guarantee. Most of the services accessible from PeopleFinders Applications come with a limited guarantee; this means that if your search does not return any results, we may provide you with another search, at no additional cost to you, but will not refund your purchase. You acknowledge that the Services are provided "as is." You are paying for us to conduct a search on your behalf, not to return any particular result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed. Users should use extreme caution when interpreting search results. Some of the information provided in searches is based upon logic-based assumptions from information in our database compiled from public records regarding individuals’ names, addresses, ages, last names and the dates which correspond to these names, addresses and ages. 

Accuracy of Data. No representations, neither express nor implied, are made as to the validity of any data provided by PeopleFinders. While PeopleFinders has made every effort to supply you with current and valid data, there can be no guarantee as to any specific piece of data obtained by users of our Services.

Consumer Response:

I am rejecting this response because:

 

I read your info but again it is all about the way you advertise.  Your reports do not give the most complete background info.  I want a refund and I will not stop until you refund my 29.95 sicne you are doing false advertising.  I bought your service becasue you advertise falsely

 

Perform a Criminal Search

A public records report from PeopleFinders shows you if someone has a bankruptcy on their record. Rely on our reports when you need to look for bankruptcies, tax liens and other significant details about someone's history. People perform public records searches to:
What offense was charged Where an offense took place Was it a felony or misdemeanor Whether or not the person was convicted The risk level for Sex Offenders

Criminal Search – Overview

A criminal search can be very helpful in a variety of situations. A few common reasons why someone would want to perform a criminal search include:
Gathering information about people who may interact with you or your family Learning more about any criminal conviction Investigating the past of someone you are dating or planning to date Looking into someone who moves into your neighborhood And a whole lot more!
As you can see, there are a lot of reasons why you may want to perform a criminal search. Regardless of your personal need, you can rely on PeopleFinders.com for the most up to date and complete set of criminal records. A few common reasons why someone would want to perform a criminal search include:
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5/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My Wife used this service to look up someone on her i-phone. She entered her credit card info because she was under the impression she was paying 95 cents for the service. She was completely unaware on the terms that were too small to read on the i-phone that there was another $24.95 monthly fee that was going to start if she didn't cancel her membership after three days. She obviously never used the service and when we saw the charge on the credit card we called to cancel the service, but they were unwilling to refund the $24.95 because they said she agreed to those terms when she signed up. This is a clear bait and switch tactic on this company.

Desired Settlement: Because this service was never used and my wife was completely unaware of the additional fee with the small print, it is only good business to refund the $24.95.

Business Response:

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day free trial to our  Membership. The $1.95 price for one report is directly below. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this membership until 1/23/2014. The 3 day trial had ended on 1/15/2014; therefore, you were billed $24.95 on the fourth day.

Per your request here and as a onetime courtesy, we will grant the refund of $24.95 for one month.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

5/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I looked for information on my father, a World War II Veteren..deceased.PeopleFinders.com popped up. I clicked on my fathers name ****** ** ********. It had inaccurate information there (did not include my two older sisters) So that public information was wrong. However..I wanted to see if I could learn more about his record of life. I paid 2.95. After I paid with my card a screen popped up to have his name again. I clicked on that and it came up with more payment options. I called customer service to find out that after I paid 2.95 they had no public records on him other then what I saw BEFORE I paid the 2.95. I believe this is a loop hole to collect money from people. If I did it and a few 100 did it they would have 295.00 free and clear. If they had a thousand people unknowingly do it the they would collect more. I would like my 2.95 refunded and to have their advertisement clearer on the fact that "this is all the information we have" before you pay. I hope to hear soon on what you feel is appropriate.Thank You,Marie ********-********

Desired Settlement: I would like to have their wording changed. Example:Joseph Iannotti 87 Next of relatives etc. NO FURTHER INFORMATIONbefore you pay 2.95.

Business Response:

We offer a free preliminary search to ensure you are aware of the information available upon purchase. The information available for this listing before purchase only states his name, age, city and state, and three possible relatives. After completing your $2.95 purchase a full Public Records Report was generated. We have reviewed your purchased report and found it includes exact contact information such as his exact date of birth, full address, and current phone number. It also has results for Birth Records, Death Records, Marriage Records, Divorce Records, Bankruptcies Tax Liens and Judgments, Unclaimed Money and Property Ownership. This information is not available prior to purchase. If a category displays the message "*** No Records Found ***" this means we found no publicly reported records matching the criteria in the United States.

If you were unable to view this report it is still available in your account. Every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account at PeopleFinders.com/login, then click the “My Reports” link in the upper right corner of the page. You will be shown a list every report you’ve ordered. You can click on any of the reports to view them online.

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

5/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a one time search for less than one dollar. I was then charged a monthly fee without notification which totaled about $150. I feel the webstite format is intentionally misleading at best and this business uses unethical practices to get the consumer's money for services not provided.Peoplefinders did issue a partial refund when I complained but I am still out $75 and feel I should only be responsible for the original one time search charge I requested.

Desired Settlement: Refund for all charges except for actual searches performed.

Business Response:

We have reviewed our files and our records show that an order for a search was conducted by the customer on 3/13/2013. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  The membership option was affirmatively selected by them.  That membership provided a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  Then the consumer is provided with an section directly under the total outlining the terms of the membership which again clearly states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than two times on two pages before the order is complete.  If this customer's intention was to run only one search, then he had in fact selected the wrong product.

 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  For the period of his membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time.  We did not receive a contact from the customer until seven months after the membership was initiated. On 12/4/2013 we agreed to refund four charges of $24.95 each as a one time courtesy. Additionally, on 12/11/2013 we received notice of an inquiry through Discover card for the remaining charges. We will comply with this inquiry and provide the requested information to his credit card company. We are unable to provide any further refunds per the Terms agreed to, the dispute through Discover and the amount of time that has passed since these charges occurred. In conclusion, the account is closed and we have provided four months of refunds totaling $99.80.

5/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hello:I have billing issue w/ co. under name "People Finders" stated to be located in Sacr, Ca. on their ws.Namely, I requested one time check that costed me couple of bucks at the end of March. Being that encompassed recurrent charge of 24.95 bucks after 1 mo., I have called them timely and requested cancellation and e- mail confirmation.However, e- mail from them has never arrived. Checking back on my cc statement online I noticed last wk. on 4/25 2x recurrent charge of 24.95.I have called them last wk. and they promised to issue refund on both Unauthorized charges i.e 24.95 x 2. Instead of that they issue me only once. Here is copy of my bank statement and most recent e- communication w/ them. Any effort to get my money back did not result, therefore I am contacting you to force them on it.ToCustomer Care (PeopleFinders) No you didn't issue me refund. You've charged my cc 2x and that's called fraud. You need to return the full refund or I will submit charges agst. your company and report you to BBB. Sincerely,From: Customer Care (PeopleFinders) ******************************To: **** ****** ******************** Sent: Thursday, May 1, 2014 11:51 AMSubject: RE: Only 1 refund issued, waitin for anot. one... Re: PeopleFinders.com Hello,This is a charge that was taken out on 10/20/2013 and refunded 10/29/2013. You have only been billed one $24.95 charge. We will not refund any other charges to this account. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at ###-###-#### . Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)Best regards,PeopleFinders Customer Care******************************###-###-#### PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Rep

Desired Settlement: They need to issue another refund on the amt. of 24.95 for settlement of this case.

Consumer Response: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business Response: We believe there is confusion because this customer has had two accounts with us. Two separate emails and credit cards were used. One account has not had any activity since October 2013 and the other has the charges he is requesting refunds for. On 5/1/2014 when calling our Customer Care department only the old information was provided so the representatives could only view the account with no recent activity. Eventually he provided the information used to create the more recent account and we were unable to see the recent charges. Per his request on 4/25/2014 we did in fact refunded two charges of $24.95. Six business days have passed since this refund was processed on our end. Occasionally, banks will take up to ten business days to process a refund. We recommend allowing more time for these refunds to process back to the credit card.

5/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I visited Peoplefinders web site March 8, 2014. I did not notice or see any info regarding me to take a monthly contract for $24.95. After I search for a person and gave Peoplefingers my credit card they gave me the information I wanted and I paid $.47 & $.48 for their service. A week later I was viewing my credit card purchases and noticed they charged me a fee for the monthly. I called PF's and complained to management that I had not acknowledged or signed for any monthly charge. They said that there was a small box that said, "you have 3 days to cancel this subscrition or you will be billed $24.95. I asked them to cancel this fee. They never did. Again, I did not see it and if I did I would of taken note and cancelled it immediately. At the same time of this call they said PF's were highly credited by BBB. I went to the BBB web site and there are several hundred of the same complaints. With all these complaints why is BBB still say they are in good standing. Peoplefinders charged me again April 8 for $24.95. I called my credit card company and they issued a warning to PF's, blocked all further charges from this company and credited my account for the two charges. Watch out for this company as it is a scam and fraudulent. Watch for this so called small window that gives you 3 days to cancel the subscription. BBB wake up and check out this company, because you look bad with your recommendations.

Desired Settlement: There is no proof of my acknowledgement or my signiture and I do believe this small window comes up after they get you credit card number.

Business Response:

The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  If a customer does not wish to enroll in membership they may choose the full price for one report. Our records show this customer affirmatively selected to enroll in the trial membership by selecting the discounted price $0.95 instead of the full price $1.95 for one report. The membership provides a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  Then  on the purchase information page the consumer is provided with an entire section, directly below the total in standard text, outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than two times on two pages before the order is complete. 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future

charges.  For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. Our

records show we have not received contact from this customer regarding his membership. Rather, we received a dispute from the credit card company on 4/15/2014. Because this

 dispute process has been initiated we are unable to issue any courtesy refunds. We will comply and provide the card company information about our self-service site outlined here and

 they will make a decision on the validity of the charges. Usually this process will take a few billing cycles and you will receive the findings by mail. In conclusion this customer failed to contact us to cancel the trial

 membership selected, the account is closed, we are unable to process any refunds due to a dispute through the credit card company, and there will be no further automatic billing.


Consumer Response: I am rejecting this response because: I did cancel this so called subscription in March 8, 2014 when I discovered Peoplefingers charged me $24.95 on my credit card statement without a signiture, compliance or acknowledge of receiving this so called offer.  When I called Poeplefinders by phone mid March, the person who spoke to me refused to cancel this subsription and as a result billed me another $24.95 for April.  This person also said they were in good standing with BBB.  I researched BBB and there over 1000 simular complaints.  On further research BBB does not endorse Peoplefinders.  My credit card company blocked Peoplefinders from any further action on this false and fraudulent billings.   Watch out everybody as this company knows what they are doing and it just a matter of time when they will be charged with fraud.   

Business Response: PeopleFinders.com keeps records of all phone calls and user activity. We do not have record of any direct contact from you via phone, email or your online account manager. Rather, your credit card company and the BBB have contacted us on your behalf. The charge of $24.95 occurred on 3/9/2014 and usually does not appear on your statement for several business days. If you had cancelled on 3/8/2014 you would not have incurred any $24.95 membership fees as this would be within the three day trial you agreed to online. Regardless, you chose to dispute these charges through American Express instead of directly with us so you will need to follow their policies.

Consumer Response: I am rejecting this response because:  Peoplefinders sent a email April 21/14 confirming crediting my AX account for $24.95 April 20/14. They really don't know who or what they are doing.  

4/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for one month of service in August 2013. As a lawyer, I carefully read the contract and information when I signed up for one month of service. The one-month of service was only a one-time use. Eight months later, I learned that Peoplefinder.com has been charging me for services every month using my company account. The company simply charged my debit card without my authorization. There behavior is both fraudulent and criminal. When I contacted the company, employees were completely rude and refused to credit my account. I am deeply concerned about this company having access to my credit card information and disturbed by the blatant theft against consumers. Legal action should be taken against this fraudulent and scam business. I would like to warn all consumers to never conduct business with Peoplefinder.com and that the company will bill for services that you do not sign up for even if the website states it will not.

Desired Settlement: I would like to be repaid for the unauthorized charges on my credit card, which was for eight months of $24.95 (a total of $199.60 that was stolen from my credit card).

Business Response:

We have reviewed our files and the product you selected was not a one time only fee. In fact, nowhere on PeopleFinders.com do we offer one month of service as a one time only fee. PeopleFinders.com is a self service website. It is the user's responsibility to read and understand what products they are selecting. The monthly membership is clearly and conspicuously disclosed on the initial product selection page. Then the customer is provided with an entire section on the checkout page, directly under the total in standard text, outlining the terms of the membership. It clearly states again that, unless you cancel the service the service will continue monthly and the card you provided will be charged until you tell us to cancel. The membership is mentioned no less than two times on two pages of checkout.

Contrary to your stated intention to use the service for only one month, the membership was continuously used for five months. Our records show this account was accessed 47 times from August 2013-December 2013. Each time, the login came from the same computer as the initial purchase. In addition, hundreds of searches were ran utilizing the membership. If your intention was to use our service for one month then you would need to cancel the monthly membership you selected and stop utilizing the membership.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of your membership you were charged each month. During that time, our customer service was available to take you  cancellation at any time. You failed to contact us to cancel until several threatening phone calls to our Customer Care team on 4/18/2014, nine months after the membership was initiated. As a courtesy, we agreed to refund three charges of $24.95. You will be responsible for the other membership fees.

4/23/2014 Advertising/Sales Issues
4/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PEOPLEFINDERS does not have updated databases, when using backgroundcheck the data comes up with inaccurate information about marital status, legal status, business affiliations. I did a search of myself and it waswrong, I requested a refund and was denied.

Desired Settlement: a credit of 49.00 dollars

Business Response:

PeopleFinders.com takes it very seriously when an individual reports unauthorized use of their credit card to us. We are concerned because the person submitting this complaint called our Customer Care team on 4/14/2014 and stated that she did not recognize the $48.00 charge she is referring to here. She stated at that time that she had never been to the site before, had never made any purchase with us, and that she was the 'card holder.' This made sense as this person's name does not match the name on the account and, adding to the validity of her statement, we had changed the card information per the 'account holder's request over the phone on 4/1/2014 and charged the $48.00 to this new credit card. Our records show we have previously spoken with the 'account holder' multiple times regarding the non-refundable $48.00 fee. We believed, from what this person stated, that the 'account holder' had used this other person's credit card information without her consent. Yet here on this complaint the 'card holder' states that she did in fact make this purchase.

Regardless, the $48.00 membership fee has been refunded for unauthorized use and the account was completely closed out. The information has been flagged and cannot be used in our system ever again. As we advised the 'account holder' several times in regards to the information we provide, when you order a report our system searches through billions of public records and collects every piece of relevant information. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. PeopleFinders pays for access to this data and to run the search on your behave, not to return a particular result.

4/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: April 12, 2014To the Better Business Bureau,On about Feb 12, 2014 I requested a one time service from peoplefinders.com. They advertised a reverse phone look up service to provide the identity of the person associated with a phone number. When I put in the phone number, the site stated that it could provide the identity information requested. Specifically they said the owners name and address was available if I agreed to a charge. There were two options available. One was a one report only charge of $9.95 . The other was a cheaper charge of $1.95 which was a 3 day trial membership. I chose the one report only $9.95 option. They requested my credit card information. Then I received an email the following day which I have copied and pasted below.Hello ****** ********,Occasionally reports need to be manually run by our search specialists to ensure the highest level of quality. Your report request will be processed within 4 hours based on normal operating hours of 7:00 am to 6:00 pm PST, Monday through Friday, 7:00 am to 11:30 am and 12:30 pm to 3:30 pm on weekends. A confirmation email will be sent to this address when your report is ready for viewing. Additionally, you can view your pending and past report requests by logging into the site and clicking on 'Your Orders' at the bottom of all pages. Order Number: ************************************ Reverse Phone Lookup Report for Status: Processing Your Reports: http://www.peoplefinders.com/reports/Need Help?- Online Help and FAQ: http://www.peoplefinders.com/help/default.aspx- Send an email to our friendly Customer Care at any time: customercare@peoplefinders.com- Or call us: (800) 718-8997 Monday through Friday, 7:00 AM to 6:00 PM PST- Saturday & Sunday, 7:00 AM to 11:30 AM PST and 12:30 PM to 3:30 PM, Closed 11:30 AM - 12:30 PM Copyright 2002-2014 PeopleFinders.com. All Rights Reserved. I waited and never heard any information back about the above request. I counted it as a loss, but then I just noticed that the company had billed my credit card the amount of $24.99 in February and March of 2014. When I called Customer Care at Peoplefinders.com today (April 12, 2014) to dispute the charges, they said it was too late to dispute the charges. They said they would send me an email showing that I was requesting closure of the membership however I did not get the email from them, and I never requested an ongoing membership with them to begin with.I think the whole service is a scam. I received absolutely nothing from them.Thanks for your help,****** ********

Desired Settlement: Please refund the $24.99 paid on the February credit card bill, and the take off the $24.99 charge submitted by Peoplefinders.com on my March credit card bill.

Business Response: The order placed on 2/12/2014 for $9.95 did not return any information. You were not charged for this order but after that checkout process an offer was displayed for our PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. Our records show you affirmatively selected to enroll in this program by clicking "Yes, sign me up for PeopleFinders Rewards." We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eighth day and for every month thereafter. We have cancelled this membership for you per your request over the phone on 4/12/2014. Today we have refunded two charges of $24.99 as a one time courtesy. Please allow 2 to 5 business days for this credit to reflect. 

4/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used peoplefinders.com only once in August of 2013. I was signed up without my knowledge for a monthly billing of $24.95. I discovered this yesterday and promptly called them. They refunded me for three months back to the first of the year. However, I was not refunded for the last four months of 2013. This issue may also relate to their online advertising.

Desired Settlement: I would like a reimbursement for four months ($99.80) to my Discover card from which I made the payment in the first place.

Business Response: PeopleFinders.com is a self-service website. Users select the product they wish to purchase and proceed through checkout on their own. We have reviewed our files and our records show that an order for a search was conducted by this customer. on 8/6/2013 At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  The membership option was affirmatively selected by them.  That membership provided a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  Then again on the payment information page directly below the total there is a section outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than two times on two pages of checkout before the order is complete. 

 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  For the period of his membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time.  We did not receive a contact from the customer until eight months after the membership was initiated. Per this request over the phone we closed the account and, as a one time courtesy, agreed to refund three charges of $24.95. In conclusion, the account is closed, there will be no further automatic billing and we have provided three months of refunds. The remaining membership fees are non-refundable per the Terms agreed to.

4/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This is a fraudulent company that provides inaccurate or out of date information and continually bills under different names even when cancelled.

Desired Settlement: please refund one charge of 14.992 charges 24.992 charges 24.95

Business Response:

Our records show the person who submitted this complaint contacted our company by phone on 4/1/2014 and by email on 4/2/2014. She provided the card number and stated at that time that she had cancelled the service with us previously. Her name and the email she used to contact us is different from the information on the account. She has not been added as an authorized user by the card holder so when contacting us she was not permitted to go over the charges or make changes to the account. In order to answer the question about billing under different names posed in this complaint we will disclose that two memberships, which provide separate coverage, were selected at the time of registration. Some of the line items may look slightly different on the billing statement because they are in fact two separate products. However, they will all have our name (PeopleFinders is sometimes abbreviated by financial institutions as PF) and our phone number listed next to the charge. We will also disclose given the situation that the memberships were cancelled online by the user on 3/19/2014.

On the evening of 4/2/2014 we received notification from the card issuer that there was a possibility of unauthorized use. We have fully refunded the charges and closed out the account per that notification.

Although we provide public records which are updated daily, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so we are always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

4/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have tried to contact by phone and by letter People Finders.com 1821 Q street Sacramento 95811 Phone 800-718-8997 in regards to an address showing my husbands name **** ****** *********** * ******* *** ********** ** and a ***** ***** *********** (maiden name ****) ************ They will give me no information as to how they have this on their website They hang up on me, and my letter come back in complete address. Also some one has removed the names for their website- but what I want to know is how did they get the information Also - I want to thank the nice person who took my call to the BBB She was very helpful Thank You This address was found by someone who knew us-They called and questioned me about it as it was coming up with our other addresses. Right away it sent up a red-flag As I knew we had never lived there. Please help me- Something is not right There has to be some record or information showing where and how was put on their website. peoplefinders.com. My husband is not too happy about his name at that address When he has not had contact with address in anyway-OR with ***** ** ***********

Desired Settlement: Inform me of how you obtained the information on your website and then remove it.

Business Response:

We have reviewed our files and found that we have not received an opt out request regarding these listings. This is why, searching today, you should still be able to find the information online. These listings have not been removed from the site yet. You may submit an opt out request through the mail if you wish and the address you provided is in fact correct. However, an easy to use online tool is available to remove these listings within hours. It is a simple 4 page process which you may complete online.

For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

Public records are collected from thousands of sources. Here are a few examples:

Supermarket Rewards Cards:

 Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits.

Product Warranty and Registration Cards:

 Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes.

Raffles and Sweepstakes:

 Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to proved Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes.

You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more.

We do our best to remove any new information that comes in after we have received an opt out request but this is not 100% accurate. Anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site after going through the opt out process you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

4/18/2014 Billing/Collection Issues
4/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used this company one time, they charged me $3.24 for a search. Now they are charging my credit card $24.95 a month. It is advertised as a free service, I have cancelled my card as this is the only way to stop it

Desired Settlement: 24.95 X 2

Business Response:

We were not able to find an account using the e-mail address or name you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com. Feel free to contact our Customer Care department seven days a week to discuss the billings you are referring or to cancel memberships at ###-###-####.

Monday-Friday 7:00AM-6:00PM (PST)
Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

We offer a free preliminary search which will indicate what information is available upon purchase for each listing. We offer this to ensure that you are fully aware of what information you will receive upon making a purchase. PeopleFinders.com does require payment via credit card  in order to access the full public record information.

Consumer Response: Consumer states that they called and spoke with People Finders who stated that they would cancel the account.

4/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up once, was having problem accessing, and mistakenly signed up again. Then still had trouble, signed up with a different credit card and email account. Two years later, I'm being billed for 3 accounts, for $1800 total. I have a bookkeeper take care of my bills and did not realize the automatic billing was taking place. I never used any of the accounts beyond the initial search. When I asked for a refund, I was told the fine print that I agreed to at the beginning set it all up. While I'm sure they are legally correct, I think this is an unscrupulous practice because they never contact you when two accounts are on the same email, or when they're renewing, or when you haven't used the service. They should be forced to make their practices transparent to unsuspecting customers.

Desired Settlement: I would like my money refunded. They have agreed to refund $300. I think at least one year's worth of billing should be refunded.

Business Response:

First and foremost, customers are only allowed one account per email address and credit card. This helps to avoid confusion and helps prevent the same person from signing up for multiple accounts. Customer's are informed about our products throughout the checkout process. Automatic renewals are explained clearly and concisely in standard text on every page of checkout. When shopping online, it is the customer's responsibility to read and understand what is being purchased. PeopleFinders.com does not monitor the usage of any membership and simply supplies members with the ability to run unlimited searches. It is the customer's responsibility to cancel any memberships they no longer use or want.

We have reviewed our files and our records show an order for a monthly membership ($24.95) was processed by this customer on 4/12/2012. The name and email provided on this complaint were used to create this account. It was created using an American Express credit card. Then, on 5/26/2012, we show a separate purchase being made under an entirely separate name and email address. This other account was created using a Visa credit card. This other user selected our monthly membership as well. In addition to the monthly PeopleFinders membership, this other user affirmatively selected to enroll in the PeopleFidners Rewards program. This account (under a different person's name and information) had two memberships selected on 5/26/2012.

Our customer service was available to take a cancellation at any time from either of these two users. They failed to contact us to cancel membership until a phone call from this customer to a representative on 3/25/2014, 11 months after the memberships had been initiated. These charges are normally non-refundable per our Terms of Use. As a courtesy, we have refunded four charges of $24.95 to the American Express credit card, four charges of $24.95 to the Visa card, and four charges of $24.99 to the Visa card. There are no further refunds available due to the Terms agreed to and amount of time that has passed since the charges occurred.

4/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was trying to locate an individual and subscribed to the free service listed on the internet. They were able to find the person and then told me I needed to pay $1.00 which I did. As soon as my credit card information was taken a screen popped up and said we were unable to find the information you were looking for and you will not be charged. the next day there was a $1.00 charge listed on my bank statement. I assumed it would fall off my account after the weekend. I checked my account again on Monday and not only was there a charge for $1.00 there was also a monthly charge for $19.95. I called the number listed on my bank account and spoke to a Jamie in customer service. She informed me that I would not be getting a refund that it says on every page of the website that if you don't contact them they will automatically bill you a monthly service fee for membership. I told her I did not see anything that said I would be charged if I did not contact them and I told her that it said the information I was looking for was not available and that I would not be charged. She told me I needed a screen shot to prove that it said I would not be charged. I told her I did not have a screen shot and she said she would not refund me because I did not have proof. I have contacted my bank to dispute the charge. This is a very misleading company. I would like a complaint filed against them.

Desired Settlement: $20.95

Business Response:

We are more than willing to process a refund given this situation however, unfortunately, the customer stated that the charges were already put under disputed through Master Card. It is too soon to for us to confirm if the chargeback has in fact been completed. We would need confirmation from this customer that they have dropped the dispute and have not received any conditional refunds from the card company. If the dispute has already been completed and we just have not received notice yet, they will have to follow Master Card's policies regarding that dispute.

4/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I asked for a copy of a marriage license. They indicated there was one and to pay almost $10. I could not read the whole page. They did not supply the information claiming NYS wouldn't allow it.I asked to cancel the charge. They would not as it says somewhere on the page that NY wouldn't allow it. Why then did they say they had information? Why can I not cancel it? I think they are as bogus as any ripoff artist.

Desired Settlement: They owe me almost $10. They purposely have a deceptive ad and an unreadable page. They are preditors.

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed.

http://www.peoplefinders.com/search/public/

  • Marriage Records             
  • California (1960-1985)
  • Colorado (1975-2004)
  • Connecticut (1966-2002)
  • Florida (1970-1999)
  • Iowa (1835-1926)
  • Illinois (1793-1920)
  • Kentucky (1973-1999)
  • Maine (1892-1996)
  • Minnesota (1976-2003)
  • Nevada (1968-2000)
  • Ohio (1970-2004)
  • Texas (1968-1998)
  • Utah (1800-1999)
West Virginia (1931-1970)

Consumer Response:

I am rejecting this response because: their excuse is bogus.  They knew before they took my money that they could not access the information therefore it cost them nothing and they should not have taken payment.  This is not the way to do business.


Sincerely,

*******

Business Response:

The charge of $9.95 is for us to run a search on your behalf, not to return a specific result. We are only a distributor of public record information so we cannot guarantee it's accuracy. Whether results are found or not People Finders pays for access to the public record file. This is why, as stated in our Terms of Use, we do not offer refunds for the product you ordered. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time.  Just call our number and a representative will run your search for you, free of charge. For convenience, we have included a link to our Public Record page below. Marriage record coverage can be found here prior to making a purchase.

http://www.peoplefinders.com/search/public/ 

4/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a service that was $24.95 a month. The billed me twice that amount for 6 months before I caught it. The service manager assures me that I signed up for that second service (opted in). I've Googled these guys. I am not the first person to accidentally "opt into" paying double the advertised price. They make it look like you are upgrading to a monthly service (which I wanted) not opting into a SECOND monthly service which I did not want.

Desired Settlement: The manager went as far as refunding 3 months back to me. I've been billed for six or seven months. I want all of my money back.More importantly I want them to re work their site so that it is clear that they have two different levels of service, one at $24.95 a month and a second at $50 a month. I am not the first person to get duped by their "opt in" process.

Business Response:

The charge for $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the Background Checks or Reverse Phone reports offered on our website. Our records show this customer affirmatively selected to enroll in this additional membership through a full-page advertisement after her initial membership purchase of $14.95 on 8/20/2013. The page clearly and conspicuously explains the membership coverage and the user may either click “Yes, sign me up for PeopleFinders Rewards” or “No, don’t sign me up.” Directly above the automatic renewal notification on this page there is a confirmation check box, which the user is required to click in order to be enrolled in this additional program.

We did not receive notification that they wished to cancel this within the 7 day trial period, therefore they were billed $24.99 on the eight day and for every month thereafter. Our Customer Care department was available to take the cancellation at any time via email, phone or online. The customer requested to close the account online on 2/1/2014, six months after the PeopleFinders Rewards membership was initiated. We closed the account per this request and refunded the most recent month of membership fees ($24.95 and $24.99). When we were contacted by phone on 2/4/2014 we agreed to refund two additional charges of $24.99 as a onetime courtesy. In conclusion, this account is closed, there will be no further automatic billing and we have refunded a total of $99.88.  

Consumer Response: I am rejecting this response. All of the things that they said are factually correct. My complaint is that their sales tactics are dishonest and misleading. I did not know I was signing up for a second service and did not notice the 2nd charge for several months. If they had been honest about what they were selling, I would still have the one service that I wanted to pay for. Instead they chose to trick me into paying double. I didn't want the second service.

Sincerely,

*********

Business Response:

Attached is the PeopleFinders Rewards offer for your review. Your regular PeopleFinders Membership ($24.95) and PeopleFinders Rewards have two separate functions on PeopleFinders.com. 

Our PeopleFinders Membership allows you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

PeopleFiners Rewards allows you to receive heavy discounts on some of the products offered on PeopleFinders.com. Background checks, for example, are offered to PeopleFinders Rewards members at $1.00 instead of the normal price of $39.95. We understand that you did not wish to enroll in PeopleFinders Rewards. The wrong option was selected through the post transaction offer. Because of this misunderstanding we have refunded three charges of $24.99. The previous charges are non-refundable.

4/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Today we were ripped off by PeopleFinders.com. We hope you are proud of the business you conduct. As they know, the business is unfair and deceptive. Today we wanted to perform a simple background check, however were tricked into paying for a monthly people search membership and then attempted to be up-charged for a 144 dollar fee for performing the original background check we were inquiring. This is fruition, deception, unfair, and up-charging. We did attempt to speak with a representative on the phone, but they stated that the "144 dollar membership was all that was being offered at this time". So, there are two parts of the ripoff; 1) trick the consumer into thinking the 30 day membership allows for background search (which is does not), and then advertising a one time cost for background checks of anywhere from 20 to 40 dollars, but then at the time of payment only offering a reoccurring membership with a lofty 144 dollar price tag. We will be asking the State of Oklahoma to investigate this practice taking place with your company. We are also demanding a full refund of 24.95 to our Bank of Oklahoma account.

Desired Settlement: Refund me, and others you have deceived. In addition stop using this deceptive business practice. It is unnecessary and criminal. We will be suing to ensure this happens.

Business Response:

Our records show this customer made a purchase on 2/4/2014 for $24.95. The product selected was an Email Membership for 30 days.  We received a phone call from this customer on 2/4/2014 and we advised background checks were not included in the membership he selected.  An hour later we responded to an email from the customer, we advised him that if his intention was to run background checks, he chose the wrong product and to call in so we can assist him with an exchange to receive the membership he wanted . The customer never called back for assistance.

Customer mention in this letter he was looking for a yearly membership of $144.00. The product we offer at this price is a yearly Unlimited Background Check Membership. As stated in our Terms of Use all charges are final. We have, however, exchanged the month of email membership on his account for three months of unlimited background checks. He may login and use this membership at any time until it expires on 6/14/2014. 

Consumer Response: I am rejecting this response because:

 
The response by this business is not directed towards my factual complaint of the bait and switch business practice, false advertisement, or the illegal billing, but trying to turn the conversation towards a different arena.  The least they could have done is immediately returned my money when I called them on their scam.  However the ego of the company, hoping I will just roll over and give them my money, and their knowledge of setting a precedent has led us to this point. We have contacted an attorney and have advertised online for others who have had this scam perpetrated upon them by this company.  In addition, it is my understanding  that this case was to be closed as a no response and a ding upon the company.  A statement was sent to me by BBB last week, but I guess the rules have changed, so we will let the courts decide.

Sincerely,

Moyer

Business Response:

PeopleFinders.com is a self-service website. Users may select the product they wish to purchase and proceed through the checkout process on their own. When shopping online, it is the customer's responsibility to read and understand what is being purchased. We try to make our site as user-friendly and easy to use as possible, but if you were having any difficulties selecting the right product a representative from our Customer Care Team would have been happy to assist you. The product you selected on 2/4/2014 was for 30 days of unlimited email searching. As advertised, this capability has been available to you from 2/4/2014 to present. In addition and as a courtesy, we have provided three months of unlimited Background Check reports.

The product you selected is advertised exactly as follows:

30 Day Email Search Membership

Find anyone's email address

Unlimited for 30 days

> Search for email addresses

> Learn more about the owner of an email address

*Background Reports, Criminal Records, Business Searches, Public Records and Social Network Searches are sold separately.

Regular Price $24.95

This product was delivered to you exactly as advertised. We understand now that you did not mean to select this Email Search membership and intended to select an Unlimited Background Check membership. We have provided this to you (normally $48.00 for three months or $144 for one year) at no additional cost.

In regards to our billing practices our records show an order for a search was placed by you on 2/4/2014. At that time you selected the Email Search Membership, entered your email address, password, name, full credit card number, expiration date, security code and billing zip code. You were required to click a button that reads 'Complete My Purchase' in order to charge your card the amount displayed to the right. You were also required to affirmatively check a box which reads "Yes, I agree to the PopleFinders offer terms, Privacy Policy, and Terms of Use. Please note that this checkbox is considered an electronic signature from you agreeing to our Terms of Use and Privacy Policy. You are welcome to do whatever you feel is necessary but we recommend reviewing this document for our refund or other policies.

4/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Back about 3 years ago I got a call from my sister ****** ******** one night asking me if I changed my name to my dad's name ****** ** **** ( she lives in Carl Junction Mo.). Before my Dad passed away in 2002 I use to take care of all his bills while he was in a nursing home in Buhler Ks. that is where I lived back then, we moved to OK. in 1999. I went through a bad inheritence with my brothers and sisters, ( Dad had land we sold) Mom had died in 1985, Any way my sister had looked on line to find my phone number and found that it showed I was useing my dads name I have not talked to my sister and have disowned her. I was looking on people finders site today and It Showed my Dads Name ****** **** with my age 61 (dad would of been 105) and it also stated also know as me ***** ****. I have never used my Dads Name and this has caused a lot of added problems. I feel that they need to correct this and send me an apoligy, and to show my sister that I have never used my dads name as myself, This mistake has caused me a lot of grief that I do not need. THANK YOU IN THIS MATTER. THIS SHOULD OF NEVER HAPPENED.

Desired Settlement: For them to get in touch with my sister and explain there mistake and correct it.****** ********Carl Junction Mo.

Business Response:

Unfortunately, there is no specific place to update your records. Public information is gathered in a variety of ways and every time you subscribe to magazines, have your phone number listed in the white pages, register to vote, or simply enter to win a car at the mall this information is gathered. We do not update or modify any of our records, simply display them as they have been reported to us. We apologize that we could not have been more help to you in this matter.

If you would like to completely remove your listing, you will need to follow the automated process online. For your convenience, below is a direct link to the opt out page.

http://ww**peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you.

4/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had a number of charges made to my account from Sept 2012 until Feb 2014.These charges were not made by me and i would like refunds for the charges

Desired Settlement: approx $600.00

Business Response:

We have reviewed our files and our records show that an order for a search was conducted by this customer on 9/13/2012. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  The membership option was affirmatively selected by them.  That membership provided a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than three times on three pages before the order is complete. 

 

For the period of his membership the customer was charged each month. During that time, our customer service was available to take the cancellation or discuss the charges at any time. If a customer contacts us to report an unauthorized charge we take it very seriously. Rather than receiving contact from the customer first, on 2/19/2014 we received a dispute from the credit card company. Per their request, we submitted documentation of the product selected and the signup process. They made a decision on the validity of the charges given the information we provided.  On 3/6/2014 we received notification that American Express had ruled in our favor and found the charges to be valid.

Because of the dispute resolution through American Express we are unable to issue any refunds for these transactions. We did not receive a contact from the customer until 3/12/2014, 17 months after the membership was initiated and almost a month after the card company ruled in our favor. The representative advised the customer over the phone on 3/12/2014 how the charges came to be and the dispute process. In conclusion, the account is closed, there will be no further automatic billing and we are unable to process any refunds.

Consumer Response: I am rejecting this response because:
I did not contact them for any reason,i did not sign anything.
I am 75 yrs old and do not check statements like i should i am now turning all book keeping over to my wife.This is another example of big companies taking advantage of older people.I have a grand daughter who is an attorney,if wanted info on anyone i would call her.What a way to scam older people out of money 
Sincerely,

Paronett

Business Response:

Again if a customer contacts us to report unauthorized use we take it very seriously. We would have liked to discuss this matter with you over the phone any time during the 17 months of billing.  Our Customer Care department is available to speak with at the phone number listed next to our charge seven days a week. We received only one direct contact from you on 3/12/2014. Unfortunately, this was after we received notification of a chargeback initiated through American Express on 2/19/2014. Whether you did not mean to sign up or someone else used your credit card information over a year ago, the charges have been put under dispute through American Express. Due to the dispute process you initiated with them, we are unable to process any refunds on this account.

4/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used Peoplefinders.com on February 1, 2014 to find a phone number for 2 different people. I feel that the charges on 2/1/14 are appropriate and totaled under $4.00. However, I did not examine my Discover card closely enough in February and there was a charge of $24.95 from peoplefinders that I did not find until just today. Today, March 13th is when I discovered a March 8th charge for 24.95. I called the company and the man was EXTREMELY RUDE and refused to help "you said you didn't, we say you did." This was regarding the automatic deductions they said I signed up for. I did NOT. When I spoke with Discover just now, they not only found the peoplefinders.com charges, BUT also found 2 other charges from "PF" services (had the same phone number as peoplefinders.com.)So...I got charged $24.95 TWICE PER MONTH since February. Discover is currently investigating these charges as fraudulent.

Desired Settlement: I would like to be reimbursed $99.80.

Business Response:

Our records show at the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day free trial to our 3-in-1 Membership instead of the full price ($1.95) for one report. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter.

The charge for $24.99 is for our PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. You signed up for this program by clicking "Yes, sign me up for PeopleFinders Rewards" instead of declining the offer by clicking the "No don't sign me up" option. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. 

Your PeopleFinders Membership was used by running People Searches on two separate individuals, both of which would normally cost $1.95 each.  In addition, a discounted background check was purchased at $1 instead of the full price of $49.95 by utilizing the PeopleFinders Rewards program.

Per your request over the phone on 3/13/2014 we cancelled your membership. Rather than requesting refunds from us we received notice of a dispute through your Discover Card today (3/18/2014) . Because the dispute process has already been started, you will need to follow Discover's policies regarding these charges.

Business Response:

If your intention was to run only two searches then you had in fact selected the wrong product. The trial membership option on our site ($0.95) is for customers who would like to run unlimited searches and as stated online requires a cancellation within three days if you do not wish to continue. As we stated before these charges were under dispute through your credit card company. We received notice of this dispute on 3/18/2014. Our records show on 3/20/2014 we received a response from them and they agreed to allow us to issue two refunds of $24.99. Any other charges on this account are your responsibility. Because of the dispute you will need to follow Discover's policies regarding the other membership fees.

Consumer Response:

I am rejecting this response because:


My intention was, indeed, to run only two searches and feel I was tricked into selecting the “wrong product.” I feel that Peoplefinders.com was, to be kind, deceptive in their presentation of the “trial membership.” Given the fact that deception is one thing…out and out fraud seems like another. I label it this way because I was charged not only by Peoplefinders.com, BUT ALSO by PF – both the same phone number – the same company. DOUBLE charged per month! How is that explained?


It’s interesting that Discover “allowed” Peoplefinders.com to issue two refunds (should have been FOUR!!). I find it amusing that there is an implication that “because of the dispute” (because I involved Discover), that I need to “follow their policies.” It makes it sound like I did not contact Peoplefinders.com first. I need to be clear that I did and was greeted with an incredibly rude representative. He stated, in essence, “you say you didn’t, we say you did…we’re done here.” PERIOD. This, along with an attitude of disgust with every syllable. Obviously not intending to listen, or even try to compromise.


While the money lost is an issue, the tactics of this company are vastly more disturbing. I’m sure I will not see another penny from Peoplefinders.com, but feel satisfied to have my say on record. I have never registered such a complaint, but feel that this is totally justified!!


Thanks BBB!!!



Sincerely,

********

4/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders.com automatically bills my account $24.95 every month since September 2013-February 2014 and I did not authorize the charges. I used their service once in September 9, 2013 and paid $40.94. I contacted peoplefinders.com for a refund of all of the unauthorized charges but they have refused and will not allow me to speak to a member of management.

Desired Settlement: Refund to my debit card account for $149.70

Business Response: Our records show that an order for a search was conducted by the customer on 9/9/2013. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  The membership option was affirmatively selected by them on 9/9/2013.  That membership provided a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  On the following checkout page it again clearly states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than three times on two pages before the order is complete. 

 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  For the period of their membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time.  We did not receive a contact from the customer until six months after the membership was initiated. On 3/11/2014 we agreed to refund one charge of $24.95 as a onetime courtesy. The customer left a voicemail for a supervisor. Per the customer's request a supervisor called out on 3/12/2014 and agreed to refund two additional charges of $24.95 each. In conclusion, the account is closed and we have provided three months of refunds.

Business Response: If your intention was to run only one search, you had in fact selected the wrong product. The $40.94 background report you selected was discounted (normally $50.94) because it comes with a three day trial membership. If you wanted only one search the full price report should have been selected. We understand it was not your intention to enroll and have issued three refunds of $24.95 each. The remaining charges are non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because: false and misleading advertisement. 

Sincerely,

*****

4/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: MAJOR COMPLAINTS:1)Inaccurate listing of personal identifying information. 2)Listing service is causing multiple types of harm due to discrimination by prospective employers, based on age, address/telephone prefix information that identify neighborhood/part of town/county. 3)PEOPLEFINDERS requires the harmed party to agree to their privacy policy, register IP, and/or create a personal account/"My Account," in order to "opt-out" of their service - which is a further invasion of privacy and could exacerbate the problem of PEOPLEFINDERS readily providing personal identifying and inaccurate information to prospective or current employers for the purpose of discrimination. I am not a current subscriber to PEOPLEFINDERS nor should I be forced to subscribe, in order to delete my l "opt out," through their avenue of confirming, storing and warehousing even more personal data. That would be contrary to my complaints and reaching a resolution and illogical for me to provide and confirm for PEOPLEFINDERS, more personal identifying information when the company is currently misusing and profiting from selling personal data (inaccurate at that) which is directly causing discriminatory and irreversible harm. 4)PEOPLEFINDERS states "trusted sources," and has NOT proven when/how their data (each piece of information) was sourced legally and/or is distributing data provided by other private entities that have illegally abused privacy laws and policies in disclosing/sharing personal identifying information. 5)PEOPLEFINDERS does NOT provide an 'accountancy of disclosures' nor of acquirement of personal identifying information. NOTE: Prospective employers cannot legally require applicants to live within a certain proximity to job location nor provide age, however, there is evidence that many prospective employers are using the listing and information services provided by PEOPLEFINDERS, and sourcing its inaccurate personal identifying information, for purposes of discrimination in hiring. Employers question reports.

Desired Settlement: All of my personal identifying information (in full and part thereof), including full name and aliases, name initials, age, gender, physical addresses, email addresses, phone numbers/area codes/prefixes, associate/relatives names and adresses etc, to be completely removed from any and all PEOPLEFINDERS and CONFI-CHEK,INC websites and to NO longer be sold or shared among third-parties.

Business Response:

Public records are collected from thousands of sources. Here are a few examples:

Supermarket Rewards Cards: Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits.

Product Warranty and Registration Cards: Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes.

Raffles and Sweepstakes: Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to proved Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes.

You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more.

Anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. For this reason, we require the user to agree to our Terms. We cannot guarantee the permanent removal of their information. Information provided through the opt out process is used only to suppress the desired records and not to update your public record data. In fact, we do not modify or update the data in any way and only distribute it exactly as it was reported publically. 

Removing information from PeopleFinders.com does not require any sort of Account or Subscription. Anyone can opt out by following our automated process online. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

The information on PeopleFinders.com is not a CRA (Consumer Reporting Agency) as defined by the FCRA (Fair Credit Reporting Act). We are not FCRA compliant.  This means it cannot legally be used for any type of employment screening. Our service only provides public data and we do not guarantee our results because of this. You can read more about the FCRA on the Federal Trade Commission website www.ftc.gov.  This is disclosed on each report, email communication and at the bottom of every page of PeopleFinders.com.

4/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Rip off! What I received was not a comprehensive background check. No criminal history /credit history /employment history. 1/9/14 Your website gave Peoplefinders an A plus rating. I needed a background check on ***** ***** for a custody battle. I know for a fact that he has a criminal history which includes drug possession and a felony. I paid over $50 for information that I already knew. Most of the info was simply phone numbers and addresses of neighbors, that I could have gotten from a phone book. Some of the information, such as his telephone number, was incorrect. There was nothing of value in the report: no criminal history, no credit history, no employment history. The website was deceptive. I called their customer service dept, and was told there was a no refund policy. They did not even offer me any credit towards future services.

Desired Settlement: REFUND for useless product! Ripoff- deceptive website advertising!

Business Response:

On 1/9/2014 customer made a purchase for $49.95 for a comprehensive background check that provides information based on a public records. On 1/9/2014 she request a refund over the phone and did not agree to give us a chance to re run search for her again to provide her with information she needed. On 1/9/2014 per her request a supervisor made an outbound and agreed to provided a onetime refund of $49.95 as a courtesy. 

3/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 10/8/13 I paid Peoplefinders.com $1.95 via my bank debit card through their website for a one time quick look-up for an old friend. I did NOT sign up for any accounts. The banking account that I used is a secondary account that is for small incidentals and I don't pay much attention to my usually small balance, and this is what they did... Four days later on 10/8/13 my account was charged $24.95. Again on 11/8/13, 12/9/13, 1/9/14, and lastly on 2/10/14. I received a notice from my bank on 2/18/14 that my account had been overdrawn. I had a sit-down with the bank manager to discuss how to proceed. I called Peoplefinders.com while at the bank and the woman hung up on me after about 3 minutes. I wanted to know WHY I WAS BEING CHARGED for something I didn't sign up for! Instead I hear a click. No explanation, no apology, no customer service... The bank representative filled out forms to dispute the charges but could only file those within 120 days. Not good enough. I want my money back! All of it. $124.75! Plus the $38.50 bank fee for overdrawing my account! Which by the way, I've NEVER done in my life. I used the $1.95 one time service and was on this site ONE TIME. Someone, somewhere needs to get to the bottom of how these people can get away with this! Now I see here on the BBB that there are a lot of other similar complaints against this corporation, and I'm quite upset about them having an accredited status?!! It seems that Peoplefinders.com is having major issues with adherence to BBB standards. I read the replies to so many other similar complaints and frankly, are you kidding?? Does this corporation really think they are going to convince this many people that they signed up for a service that they KNOW they didn't? Time to man-up Peoplefinders.com and stop scamming and stealing other peoples money!

Desired Settlement: I want my money back! MY money, that was taken without my authorization. $124.75 plus $38.50 = $163.25. I want whatever bogus account you're claiming I have with your company GONE. You got your $1.95 for an address I was looking for. That's all you were suppose to get. REFUND. NO ACCOUNT. ASAP.

Business Response:

We have reviewed our files and our records show an order for a search was placed by this customer on 10/3/2013. She proceeded through the checkout process and completed her purchase. Immediately after clicking the “Complete my Purchase” button a full-page advertisement for a three day trial to our membership was displayed. The page clearly and conspicuously states that the membership will automatically renew monthly after the trial term until it is cancelled. The user has the option to either click “Yes” or “No” The Our records show that on 10/3/2013 this customer affirmatively selected to enroll in this membership by clicking the “Yes” button that reads “By clicking on the “YES” button below, you are agreeing to the Offer Details displayed on the right.”  Per her request over the phone on 2/18/2014 this advertisement and the charges were explained to her, the account was closed, and a refund of $24.95 was issued as a one time courtesy. In addition, we have received a dispute from her credit card company on 2/28/2014. This customer will need to follow her credit card company’s policies regarding her dispute. 

3/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hello. I went on the People finders.com site to find out some information on an old friend. I paid the asking fee of $49.95 to purchase a report and all I received was 5 pages of old neighbors where the person had lived about 20 years ago. I was not satisfied with the report because it included nothing up to date besides the persons age. I had sent an email on 2/8/14 stating that I would like a refund because I did not receive any information as advertised (like birth, divorce, schools attended, etc.)The company responded on 2/9/14 with an email from the People finders customer care and they stated they will do a courtesy search for the information that I am looking for within 15 days. I called today 0n 2/13/14 and a lady answered the call but explained if the information was not in the report than it won't be found in an additional search. In other words I paid $49.95 for old, worthless information. I was not given any useful, updated information.

Desired Settlement: I would like to have a refund of $49.95. Thank you.I am not satisfied with the search I was provided with: lists of neighbors (people of whom I was not searching for) instead of any relevant information about the person I had requested. I was fooled into believing that $49.95 would provide me with an extensive, up to date, full, complete honest report.

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search on any other individual to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

3/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hidden language about one-time use actually creating a monthly subscription. I used this service once and it automatically signed me up for a monthly subscription at a cost of $24.95 on my credit card. I used once at June, they start charge me for 24.95 since then, no email, no phone call.I did not notice the charge for six months. PeopleFinders.com uses deceptive practices and hides the fact that a one time use creates a perpetual subscription. I called company, I was told no refund for all charges which I did not use their services.

Desired Settlement: This company need refund all the money, which they did not offer service.

Business Response:

The account associated with the email address and name provided on this complaint has not had any membership fees of $24.95. One order was placed (after this complaint was made) on 3/1/2013 for a one time People Search report at $1.95. Again there will not be any renewal fees or additional charges associated with this purchase on 3/1/2013.

We were not able to find an account with the charges the customer is referring to using the e-mail address or name supplied. We are an online self-service website. We do not make outbound calls and nothing is pre-selected on the site. 

3/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Appears they may have since changed the wording on the website. Presently the web site states it in this way " Report + FREE Trial $0.95" If not careful, and elderly person or naive person could be duped into a 24.99 per month fee. You would enter a card number believing that you are purchasing something for $0.95, If you do not then get back to the website within 3 days you are enrolled. I have read that this practice is being outlawed. we were,unknowing to us, being billed for 7 months. There were no statements or confirmations sent by email.This type of business practice can only be for reasons of deception. There is no other reason why a business would need to do this to develop a customer base.

Desired Settlement: I would like my money back and hope this practice can be stopped or prevented from financially harming others.

Business Response:

On 8/11/2013 this customer signed up for a $0.95 three day trial membership. This customer declined the post transaction offer for the PeopleFinders Rewards  7 day free trial membership. Therefor the customer was never charged additional charges for PF Rewards as mentioned in complaint.  On 2/5/2014 they called and stated they thought the site was free and the representative explained we ask for credit card information and the total of $0.95 is displayed during checkout. We cancelled the automatic renewal per the customer’s request.  Then on 2/22/2014 they called again to make sure the account was closed and there would be no further automatic billing.

When shopping online, it is the customer’s responsibility to read and understand what is being purchased. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  For the period of her six months of membership the customer was charged each month. During that time, our customer service was available to take her cancellation at any time.  We did not receive notification that she wished to cancel until 2/5/2014.  

3/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a trial membership with PeopleFinders.com on 02/04/14. It was advertised to offer $1.00 reports. I generated one report and was charged approximately $0.99. I neglected to cancel my membership within 3 days, and was charged $24.99 on 02/07/14.[NOTE: According to the agreement, this amount would be auto-billed monthly - unless I cancelled the membership.) However, when I looked at my credit card statement, I noticed a second charge for $24.99 on 02/10/14 for 'PFREWARDS' (SEE BELOW). I have no idea what 'PFREWARDS' is nor did I agree to signup for it. I contacted PeopleFinders by phone to request that my membership be canceled immediately (which was processed/confirmed by email). I was not offered any refunds. In this case, I feel I should be receive a refund for these charges. To pay almost $50.00 for one report (which cost $1.00) is ridiculous! I would never have agreed to signup had I known what t these charges would amount to. DB DEBIT / PFREWARDS8007188997 800-718-8997 CA auth# 12911 02-12-14

Desired Settlement: Refund of auto-billed charges

Business Response:

Our records show this customer signed up on 2/4/2014 for a three day trial membership at $0.95 which provided her with a three day people search membership. As stated on the website, this membership renews at $24.95. During this same checkout process, they had affirmatively selected to enroll in a 7 day free trial with PeopleFinders Rewards through a full-page post transaction offer. This additional membership provides the customer with discounted reports, including background checks for $1.00 which are normally $49.95 per report. PeopleFinders Rewards renews at $24.99 per month. Neither one of the two membership trials were cancelled with the agreed upon time limit and therefore the customer was billed the membership fees. This customer called PeopleFinders on 2/14/2014, cancelled her membership and discussed why the charges occurred. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  

3/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 0I signed up for the basic plan at People Finders for $24.95 with automatic deduction from my bank account. I was charged $24.95 and then another $24.95 in the same month. I did not call at that time as I assumed that they would credit my account in the next month. When it continued to be taken out twice, I called and was told that I had signed up for two accounts I told them at that time to cancel my account. To verify the cancellation, I signed into my account later and it was still working. I decided that since I was still being charged that I would go ahead and keep one going for a couple more months. However I continued to  be billed both $24.95 and $24.99. When I looked up people I was charged $1.00 each time which I did not like but thought that it was not too much. I called again this morning and and was told that, because I had clicked onto other headings I had signed up for additional account. The only one that mentioned any money was the criminal background check which was an additional amount of $12.95, and I did not need that anyway. I was just using the program to find people that I no longer had a location for, and just curiostiy I checked up on my son and grandson thinking it would only cost an additional $1.00. I feel that this company has hidden charges that are put in place to con the public into thinking that you can find several people for the cost of one account with only the $1.00 charge for each additional person. Again, nowhere that I could see was there any notification that I was signing up for additional accounts at monthly rates. When I asked to speak to someone else, I was told that there was no one else I could talk to.I feel that, even though the representative was totally polite, he was uncaring and abrupt. Also and additional charge of $29.95 was  taken out of my account yesterday. When 2 asked for what 2 was told 2 had signed up for a geneology account also. this was also deceptive as stated above.

Desired Settlement: I need help in resolving this situation and would like a refund for the unfair charges.

Business Response:

We received and reviewed this complaint. However, we are not clear on the customer’s concern. We have located an account under this customer’s name which matches the billing zip code provided here. We assume this is the account they may need assistance with. Our records show many orders placed on this account between 11/16/2013 and 2/13/2014. Per this customer’s request over the phone on 2/13/2014 we issued a refund of $29.95 for her PeopleFinders Genealogy Membership and the account was completely closed. If they have any questions or concerns they may call us at (800) 718-8997 Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) 

3/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have requested Peoplefinders to remove certain information and according to *** the call center rep, he informed me there are not managers available at People finders and there are no (IT) people available and the he could not help me, According to *** he said there was nothing he could do to address my issue and offered no help or resolution to the situation and when I asked who the owner was he said that was private information. *** acted like he owned and ran the company and offered no solutions, to my situation, and he could not explain anything.

Desired Settlement: For an (IT) manager or high ranking member of the company of technical knowledge to call me or reach out to me to bring resolution to my situation, it is pretty simple.Oh and for *** to apologize for not trying to help in my situation.

Business Response:

We are very sorry you had that experience and apologize for any inconvenience. We were unable to locate the call you are referring to with the information on this complaint. You can in fact remove your public profile from PeopleFinders.com.  Please follow the directions included below to remove information from PeopleFinders.com. If this online opt out tool does not successfully remove all of your information a Customer Care supervisor would be happy to assist you. Managers are usually available Monday-Friday 8:00AM-5:00PM. We apologize they are not available during weekend hours but you may leave a voicemail and receive a call back at any time.

To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you.

3/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a background check on one person because it listed it had the marriage and divorce records for her. What I got after paying the $39.95 was the same results I got for the first report i paid $1.00 for. I called and the people there were rude. I feel I was deceived into paying more for something they don't even have. They say Arkansas does not offer these records but I can not find where I was warned that these would not be included. I feel that if the site knows they don't offer these searches for certain states it should be clearly listed in a manner that it will be seen. I did not see a notice of this when I bought my report and I went back and searched someone else and I got up to the check out page with no notice of this.

Desired Settlement: I would like for the $39.95 to be refunded to my account.

Business Response:

On 2/28/2014 customer made a purchase for $0.48 and $0.47 for a basic public record search, these charges do not provide a background check or marriage / divorce records.  On the same date 2/28/2014 customer selected to pay an additional charge of $39.95 for a Background Check. Customer called in and we had offered to re run the search but she declined. Her call was transferred to a supervisor, and we again offered a courtesy background check and this time she agreed and accepted the courtesy background check. To date, she has not yet called but the courtesy search will remain on her account until it is used. It has no expiration date.  

3/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I did one search for a phone number and they took my credit card number and charged me 24.95 a month with out my consent for services that were never explained nor clearly stated. They claim that in the fine print of their website it is stated. However upon further review , the language is opaque and one needs a magnifying glass to find it. Please think twice before giving your credit card to this company.

Desired Settlement: I would like a full refund, not the three months they offered.

Business Response:

Our records show this customer signed up with PeopleFinders on 9/9/2012 for a discounted rate of $0.95 that comes with a three day trial period. Customer agreed to the terms of use at the time of registration that is stated “Membership is FREE for 3 days, and then automatically billed $24.95 each month.” Our customer service was available to take his cancellation at any time via email, online or over the phone.  We did not receive contact from the customer until 2/1/2014, 17 months after the membership was initiated.  Per this phone conversation, they were granted refundsfor three months of service. On 2/3/2014 per their request a supervisor made an outbound call and agreed to refund three additional refunds of $24.95 each. In conclusion, this customer has received a total of six refunds at $24.95 each, the account is closed and there will be no further automatic billing. 

3/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: People Finder had a 7 day free trial which I signed up for $3.95 when I went back on line to cancel the service they had already charged me for $19.95 for a 3 day trial there was no mention or visual of $19.95 for a 3 day trial I ended up paying them the 3.95 plus the 19.95 they now tell me the 3.95 was for a portion of their service and I had only three days to cancel before the charge of 19.95 was taken out of my account again they advertised for a 7 day trial for $3.95

Desired Settlement: the second charge of $19.95 refunded back to my bank account

Business Response:

Our records show that the $3.95 trial membership was selected by this customer on 1/14/2014. As advertised the trial membership associated with this product is for three days and not seven. We did not receive notification that they wanted to cancel the membership until 1/19/2014, five days after the trial was initiated. As agreed, they were charged $19.95 on the fourth day 1/18/2014. We received a phone call to our Customer Care department on 1/19/2014 from this customer and cancelled the membership per her request. Two minutes after this phone conversation our records show the customer logged in and closed the account online. The membership fee $19.95 was refunded as a one-time courtesy per this online request. In conclusion, this customer’s account is closed, there will be no further automatic billing and we have refunded a charge of $19.95. 

3/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders.com has been billing me $19.95 each month since July 12, 2013. I have requested several times via e-mail and phone conversations to cancel the account and stop billing me. I have attempted to close this account via the "Close Account Helper." Each time I receive an e-mail stating that $19.95 has been refunded* but each month the same bill for PeopleFinders.*"We closed your PeopleFinders.com account, per your request. As a courtesy, we refunded your most recent PeopleFinders charge of $19.95. Please allow up to 5 business days for this refund to appear in your statement."

Desired Settlement: I want six months of payments refunded ($19.95 for six payments equals $119.70). This does not include the pending refund of $19.95. I require PeopleFinders.com to mail a letter stating the account has been closed.

Business Response:

They had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly disclosed on the initial order selection page. On the following checkout page it conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. We have reviewed our files and found that an order for a search was conducted on 7/7/2013 by this customer. Our records show the discounted price with monthly membership was affirmatively chosen by this customer on 7/7/2013. 

 Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer was charged each month. During that time, our customer service is available to take the cancellation at any time via the online account manager, email or over the phone.  On 3/11/2014 we received a cancellation request via the online account manager. This is the first time we have record of any changes requested by this user. Per this request we cancelled the membership and refunded the most recent membership fee of $19.95 as a onetime courtesy.

In conclusion we did not receive contact from the customer until eight months after the membership was initiated, the account is closed and we have provided one month of refund at $19.95. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** *********

2/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i purchased a 99 cent trial and cancelled the next day and they continued to bill me for a year I needed to find someone i worked with so i chose people finders for a 99 cent trial for a day then i cancelled immediately the next day. ive been super busy this past year starting my own business this year that i havent looked closely at my statements enough and i noticed this month that i had a charge for people finders on my account so i called immediately and they refunded me for the one month but they said they couldnt do any thing else.. this charged me 25 $ a month so i have been charged 400$ dallors this past year for something i cancelled the next day.

Desired Settlement: a refund would be fine

Business Response: We have reviewed your account and found that on ********* you affirmatively selected to enroll in our three day trial membership. Our customer care was available to take your cancellation at any time via phone, email or your online account manager. We did not receive any communication or cancellation from you until a phone call on **********. You failed to contact us to cancel until twelve months of monthly billings had passed.
We keep records of all customer contacts but if you have a record of a previous cancellation prior to ********** please provide the name of the person you spoke with or an email confirmation, which is sent when a cancelation is received via any of the previously mentioned routes.
Normally all charges are non-refundable per the terms you agreed to on *********. Per your request over the phone, and as a one time courtesy, we have granted one refund of $24.95 for the most current month. The other remaining charges are non-refundable per the agreed to terms and the amount of time that has passed since the charges occurred.

Consumer Response:

I am rejecting this response because:

that is ridiculous! i know i called to cancel who would pay monthly to find people! thats insane! when i called she didnt even blink an eye to give me back the last month which shows me  that they know that they are sneaky. i want a refund!

1/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a 1 month membership for $14.95. I was then billed $24.95 for the next 6 months without my knowledge or permission. I used peoplefinder.com 6/2/2013 once. I was required to have a one month membership which was billed to my visa $14.95. I was not told that this obligated me to continue a membership for any further time or that I had to contact them again to discontinue this service. They continued to bill me $24.95 every month, even though I never used their service after 6/2/2013. I phoned them and e-mailed them to resolve this false advertising issue, but they won't allow me to speak to any person able to refund my $149.70. They stated in their e-mail to me that this was a 30-day membership, which is exactly what I thought I signed up for--no longer.

Desired Settlement: I have been unfairly charged $149.70 for 6 months of an unauthorized membership. I request a refund for $149.70.

Business Response: The product you selected on 6/2/2013 ($14.95) is advertised as a monthly membership. As the initial order selection page displays, the first month is discounted at $14.95 and will renew monthly at the normal price of $24.95 until canceled. The automatic renewal is also mentioned on every page of checkout no less than three times on three pages of checkout.
PeopleFinders.com is a self-service website. Users are only charged for the products they select online. Membership is not required to use the service. Customers may choose to pay per-report or enroll in a membership.
Given that members can run unlimited searches for a monthly fee, our terms do not allow for refunds and simply allow users to cancel at any time to avoid future billings. Because it is a membership service we are providing usage is irrelevant. Per the terms you agreed to the charges are non-refundable.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I signed up only for the one month membership for $14.95 only because your website did not inform me that I had a single use option. As your records will confirm, I used the search once, which provided useless, outdated information. Your website is deceptive and ensnares people into this monthly automatic renewal by not providing an easy "opt out" option at the same time. My automatic renewal was not authorized by me.

Business Response:

Charges are normally non-refundable per the terms you agreed to online. As a one-time courtesy and because you have not used the service recently we will grant two refunds of $24.95 for the most recent two months of membership. Your account is still closed and there will be no further automatic billing.

 

1/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized billing of $24.99 annual subscription charges TWICE (!) As it was notices previously by other complainers, I have ran 2 name searches back in May or Jun of 2013. The searches were INDIVIDUAL search results, NOT SUBCRIPTION-BASED. The company appear to forge the computer results and agreed to service description. While PeopleFinder agreed to reimburse me for $24.99 annual subscription fee on a ONE TIME BASIS, the still charged me $24.99 for the 2nd name search! That doesn't even make sense... WHY THE LEGIT COMPANY WOULD CHARGE THE SAME ACCOUNT THE ANNUAL FEE TWICE ONCE THE ANNUAL ACCOUNT HAS BEEN OPENED??? This is a wide open scam, and has to be looked into.

Desired Settlement: I need a refund of ALL the annual subscription fees as they were never authorized.

Business Response: We have reviewed our files and our records show several orders for searches were placed by you on 5/31/2013. After the checkout process there was an advertisement for the People Finders Rewards program. It explains this monthly membership allows you to receive heavily discounted background checks on PeopleFinders.com. You had a choice to accept or decline the offer by clicking either "Yes, sign me up for PeopleFinders Rewards" or "No, do not sign me up"

You affirmatively selected to enroll in PeopleFinders Rewards on 5/31/2013. As the advertisement stated this grants you a seven day trial to the PeopleFinders Rewards program. It also states that if you do not wish to continue the service, you agree to cancel within the seven day trial period. If you do not cancel the membership fee of $24.99 will be charged to the credit card on file and will continue every month thereafter. The seven day trial had ended, so you were billed the $24.99 membership fee. Our customer service was available to take your cancellation at any time by phone, email or your online account manager.

You failed to contact us to cancel the membership until a phone call on 1/4/2014, seven months after it had been activated. The representative cancelled the membership per your request. Given that members have the ability to run background checks at $1.00 each instead of $49.95, our terms do not allow for any refunds but simply allow members to cancel and avoid future billing. Per your request over the phone, and as a onetime courtesy, we agreed to grant one refund of $24.99 for the most current month. The previous six months of charges are non-refundable per our terms, which you accepted online during checkout, and the amount of time that has passed since they occurred.

1/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: did not provide information and will not refund the money charged on my account Looked up information on 12-27-13 I received nothing but worthless addresses. Called company on 12-30-13 asked for a refund and I was charged more money and received credit for less than was charged on 12-30-13. I now owe $101.80 and received nothing. When I called employees were rude, argued with me and refused to even listen to me. This business is set up to scam people it's a shame they are allowed to continue to do this.

Desired Settlement: I am due a total refund of $101.80 because they did not give me information.

Business Response: The account listed under the email address provided was created on 12/26/2013. After selecting the desired listing you proceeded to purchase a comprehensive background check on an individual for $39.95. This report was generated with information and is still available on your account. A few moments later you selected a 30 day Social Profile membership at $39.95. This membership, however, was never used. Ten minutes later, another background check was purchased on the same individual. During the initial checkout process you enrolled in a 7 day trial to the PeopleFinders Rewards program. This trial allowed you to get this second (duplicate) background check at a heavily discounted price of $1.00. The total amount of charges on this account is $80.90.

We do not have any record of you contacting us regarding this account by email or phone. There have been no refunds or partial refunds on this account prior to today. Per this complaint we will grant a refund of $39.95 for the Social Profile Membership because it was never utilized by running a search by email address. We will also grant a refund of $1.00 for the duplicate report. The remaining Background Check ($39.95) is non-refundable per the terms you agreed to. The requested information was already generated and we pay for access to this data.

Every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account, and click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you've ordered, and you can click on any of the live reports to view them online.

Your report may have several tabs, and you can click each one of them to see more information. If you would like a permanent copy, click the "Print Version" icon and you will be shown a printable version of your report.

1/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Used internet to search for one address. There were no search results. Tried to cancel numerous times, but keep getting hung up on.

Desired Settlement: Cancel alleged contract and refund all money.

Business Response: Dear *****,

We are unsure at this point what we can assist you with. Your account has been closed and cancelled since you charged back the fees on 10/02/2013. Since then your account has been closed and no further charges have been applied to the account.

We do have the right to respond and dispute your chargeback request which we did on 10/15/2013. We provided Visa with your agreement to our terms of use stating you understand and agree to our policies. Visa then reversed the chargeback and ruled in our favor on 10/30/2013.

As of 12/26/2013 your account is exactly where you wanted it. Completely closed out and deactivated and all reoccuring charges have been stopped.

Please let us know if we can further assist you.

Thank you,

Jennifer Garcia
Customer Care Manager
www.peoplefinders.com
1-800-718-8997

1/9/2014 Problems with Product/Service
1/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Charges were made to my credit card for a 3 day trial that deceivingly adds a membership fee of 24.95 a month even if services are not used. In May of 2013 I did agreed to use a three day trial for $0.95 to try and locate a missing sibling. Seven months have long passed and my credit card has been charged faithfully for $24.95/ month. Yes, I should have taken better notice of charges on my card to end membership sooner, however I did not because it is not a card frequently used and I have auto-pay. I spoke with customer service who did not speak professionally and her tone of voice was as if she gets nothing but customer complaints all day. I reasoned with her that I understood her position with the company, however I asked her if she understood mine being that even if the 3 day trial entailed a cancelation period, obviously I was unaware that my credit card would be charged monthly. Peoplefinders.com may have indeed stated that I needed to cancel within a grace period, but the fact that I was not given clear concise terms of agreement without ambiguity; meaning that peoplefinders.com terms of conditions are misleading, unclear, poorly written and designed to set a vulnerable distressed customer into a falsified agreement. The customer service representative agreed with me and apologized she then transferred me to department that was automated wanting my name and phone number. I have yet to receive a phone call back from them. I would simply like a refund for services not used. Regardless of your retorts about how peoplefinders.com can justify their thievery through litigations describing how "well" they have informed their customers of terms of agreement. May 2013 I used peoplefinders.com in hopes to find if my brother was alive. My state of mind was under psychological distress of anxiousness, melancholy, and depression over my brother. My state of health would have prohibited my understanding of peoplefinders.com loosely defined trial agreement. Peoplefinders.com did not help my search to finding my missing brother the failed results lead me to not using peoplefindrs.com services after the initial 3 day trial period. In the future I suggest peoplefinders.com update their terms of agreement to be read at a level that the general population would be able to understand. Please take into consideration that your brand should be to helping people and the people you help are desperate and fragile in their state of mind. As of now peoplefinders.com are coming across as predators preying on the weak so that they can generate sales. Sales for services not even used or are helpful. Shame on peopleservices.com for not doing what is right and humane.

Desired Settlement: I am seeking settlement in the form of being refunded $174.65, equaling seven months of unused services, and an apology letter with promise to do better in the future. Sincerely, a very dissatisfied customer

Business Response: Initial Business Response
We have reviewed our records and found that an order for a search was conducted by this customer on 5/21/2013. The customer had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option states exactly "Membership is FREE for 3 days, and then automatically billed $24.95 each month." If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer was provided with an entire page outlining the terms of the membership which also clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership was mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership this customer was charged each month. During that time, our customer service is available to take her cancellation at any time. She failed to contact our office until 12/11/2013, seven months after the membership had been activated. Per her request over the phone we closed the account and agreed to grant one refund of $24.95 for the most current month as a one time courtesy. Our records show directly after the initial call at 11:40am she also left a message for a supervisor. This was received later that day at 3:30pm and an outgoing call was made by a supervisor to the phone number left on the message. There was no answer at that time. The next day, 12/12/2013 at 1:35pm a follow-up call was made by the supervisor. The supervisor was able to leave a message on an answering machine at that time. We have not received a call back as of today 12/20/2013. Today per this complaint we will grant three additional refunds of $24.95. In conclusion, we have granted a total of four refunds at $24.95 each, the PeopleFinders.com account is closed and there will be no further automatic billing.

1/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hidden language about one-time use actually creating a monthly subscription. I used this service once and it automatically signed me up for a monthly subscription at a cost of $24.95 on my credit card. Because this was beneath my radar, I did not notice the charge for eight months. This cost me $200 dollars. People Finders uses deceptive practices and hides the fact that a one time use creates a perpetual subscription.

Desired Settlement: I used this service once and it automatically signed me up for a monthly subscription at $24.95 a month in a manner that I did not notice for 8 months on my monthly bill because it was beneath my radar, so to speak. This cost me $200 before I noticed it. Use of their service is misleading and meant to deceive.

Business Response: Initial Business Response
We have reviewed our records and found that an order for a search was made by this customer on 2/19/2013. The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. On 12/11/2013 we closed this account per the customer's request over the phone. As a one time courtesy we agreed to grant one refund of $24.95 for the most recent membership fee. The remaining charges are non-refundable per the terms he agreed to on 2/19/2013 and the amount of time that has passed since these charges occurred.

12/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Continues to collected charges unauthorized.The amount charged $24.95 ea. transaction #XXXXXXXXXXXXXXXX,XXXXXXXXXXXXXXXX,XXXXXXXXXXXXXXXX REFUND NOW! This company will not stop collecting from my account which are unauthorized. The amount charged to my CME bank account is $24.95 ea. transaction is listed date of transaction Nov. 24th #XXXXXXXXXXXXXXXX, Oct. Oct. 20th XXXXXXXXXXXXXXXX, Sept. 13th XXXXXXXXXXXXXXXX. Payment method VISA DEBIT. Refund requested for the above transactions.

Desired Settlement: FULL REFUND OF ALL CHARGES AND OVERDRAFT FEES WHICH ARE $30 FOR EACH TRANSACTION.

Business Response: Initial Business Response
At the time of purchase (9/15/2013) you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. Our records show that we have never received any communications from you and did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your written request and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Business Response
The remaining charges on your account are non-refundable per the terms you agreed to. There will be one refund of $24.95 for the most recent membership fee as a courtesy. Your account with PeopleFinders.com is closed.

12/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company contract has a hidden charge for $24.99/month. I agreed to $0.99 for contact info, which turned out to be useless. Big ripoff! I needed contact information for a person. Company advertised the information for 0.99. I looked at the information carefully and agreed to the $0.99 charge. I checked my AMEX bill and saw a charge for $0.99. Not only was the information wrong, both phone numbers and email addresses, but hidden somewhere in the agreement, was a monthly charge of $24.99 I only knew about when I received my AMEX bill. This is a gross misrepresentation of services. I would not recommend this scamster company to anyone.

Desired Settlement: I just want my $24.99 back. It was case number XAXXXXX from Chargeback Resolutions at PeopleFinders.com.

Business Response: Initial Business Response
We have reviewed our files and our records show that an order for a search was run by you on 10/15/2013. At that time you had a choice to accept a special discounted price available with a monthly membership ($0.95) which allows unlimited searches or the full price for each one individual search without membership($1.95). The membership option was affirmatively selected by you on 10/15/2013. That membership provided a 3 day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then you are provided with an entire page outlining the terms of the membership which clearly states that after the initial trial, unless you cancel the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of your membership you were charged each month. During this time, our customer service was available to take your cancelation at any time. Our records show that rather than contacting PeopleFinders.com to cancel or ask about the charge, we received a chargeback filed with American Express on 10/28/2013. There have been no charges after this was received because you filed a dispute with your card company. We provided your card company with documentation showing the product you selected online. Our records show on 12/6/2013 the charges were found to be valid by American Express and the case is closed. Because of the chargeback being filed and the terms you agreed to we cannot provide any refunds.

12/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Information represented to be available really is not I was looking for history on one individual on marriage and divorce, when I called for some questions I was told records AFTER 1999 are not available, which tells me I totally wasted my money. If this exclusion is disclosed it is not done so in the interest of the customer, but the vendor. ***** *****

Desired Settlement: A refund would be good. A clear disclosure would be the right thing to do as well.

Business Response: Initial Business Response
Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. You may be able to contact the county office where the marriage or divorce was filed. On the sample background report, which is available to you before paying, marriage and divorce coverage is listed. This discloses that in the state of Florida marriages records are not available after 1999. PeopleFinders pays for access to the public record data that was generated in the background check, so the charge is for us to conduct a search on your behalf and not to return a specific result. Because of this our terms normally do not allow for refunds. As a onetime courtesy to you, we will issue a refund for $39.95. This amount will be shown on your credit card statement within five business days.

12/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Monthly Unauthorized Charges to my Paypal Account I went on peoplefinders website to do a $1.99 search a few months ago. Recently a charge came on my phone for $19.99 for one months service charge. After doing a detailed search I found out I have been charged for months. Peoplefinders was not authorized to charge me and could not provide any proof that I agreed to the teams and conditions. After canceling out the service they said they could only refund me for two months. Why does the BBB allow companies to operate scams and be able to take money with approval from the card owner,

Desired Settlement: I want full refund of ALL monies deducted from my account from its inception. THIS IS THEFT!!! and peoplefinders should not be allowed to get away with stealing peoples money.

Business Response: Initial Business Response
PeopleFinders.com is a self-service website. Customers are only charged for the products they select themselves online. All automatic renewing memberships are disclosed in standard text on every page of the checkout process next to the total. Membership coverage is also outlined on full-page disclosures. Online consumers are responsible for reading and understanding the products they are selecting. We were not able to find an account using the e-mail address you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com. We located one account under your name that matches the address you provided but this account has not had any activity or charges since August of 2011. Please verify that you are referring to the correct company.

12/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized monthly charge of $24.95 from march 2013 to November 2013, for total fraudulent charge of $224.55. Back in March of 2013 I did a person search on this site for cost of 95 cents. Then without my authorization or knowledge, this site started charging my debit card $24.95 per month for the past 9 months. I just happen to catch their charges looking at my bank online today in November 2013. They defrauded me of $224.95

Desired Settlement: To refund back to me the $224.95 they stole

Business Response: Initial Business Response
The customer has a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($1.95). If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. *** ****** did not contact us to cancel his membership until 11/26/2013, nine months after his membership had been activated on 3/14/2013. Per his request over the phone on 11/26/2013 we agreed to refund four charges of $24.95 each as a one-time courtesy. The other charges are non-refundable. His PeopleFinders.com account is closed and there will be no further automatic billing.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) PeoleFinders.com can verify I only used the website one time for a single search that they charged me 95 cents for (which is what I intended to do). . That was my intention, to do a single search. There was no notion of charging me $25 membership monthly. If I had opened my bank statements I would have caught this unauthorized charge back then in March or April 2013. But I don't check my statements. So this business continued to charge me $25 per month for 9 months, before I found out! They can see I have not even accessed their site a single time during the 9 months they have been charging me. They have 245 billing complaints with BBB of this same nature! And probably hundreds of more victims that don't bother filing with BBB. Refunding me only 4 of the 9 charges they made, is inadequate. They have now kept $125 of my money, knowing I never used their service and never meant to. Hundreds of victims of PeopleFinder.com unauthorized billings, can not all be stupid people! I like to receive back the remaining 5 charges ($125 total) they have chosen to keep.

Final Business Response
PeopleFinders feels we have already addressed the issues in this additional response. We have explained that the $0.95 is not a one-time only purchase so if that was the customer's intention then the wrong product was selected. The charges are normally non-refundable but we have granted four refunds of $24.95. Usage is irrelevant as it is a membership service that is being provided. In addition, It appears from our records that the customer did not review his credit card billing statement sufficiently to realize that he was not using our services.

12/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The on-line service offering three days free trial - then linked to reports and memberships that cost between 4- and $140. Offers were buried. I was assisting my elderly mother in searching for her college roommate and ill friend whose family members she couldn't reach. I used People finders to find them and then we notice the 3 days free trial. We clicked on that, as the top line search only provided their names and linked family members. More in depth reporting was needed to find the information so we clicked that - with the free search. The series of emails with questions popped up along the way asking if we wanted a complete report, membership etc. all - but I thought they were part of the free trial and wouldn't be charged. After hitting the key to proceed, I noticed it was processing a fee so I quickly exited out hoping to stop the ordering process, noticing my error. I immediately called the customer service number but received a recorded message stating the hours of operation which were PT. We are EST. I called the number as soon as we reached a destination which was early PT. I explained the issue to the customer service representative show told me I had ordered a report and signed up for an annual membership so I had to pay the $40 for it. My annual membership fee was refunded to my mother's credit card less $40. I used my email address but my mother's credit card. I even put her on the phone to confirm the refund (although it certainly wasn't necessary for the order!). This is very deceitful business practice. I'm a 50 year old woman, VP Marketing for a global organization and oversee on-line marketing. In this case, this is clearly taking advantage of the consumer with a free trial linked to membership lock in to solidify usage. I explained this to the customer service representative who reconfirmed I ordered something I had to pay for. I can be reached at the numbers provided or email address anytime. This type of business should be reported, as I'm doing. Respectfully, **** *****

Desired Settlement: $40 for the report - which I tried to stop. I paid the .99 cents for the 3 days free trial, that is what I agreed to.

Business Response: Initial Business Response
We have reviewed your account and the products you selected online through our self-service website. You came to our website on 11/20/2013 and purchased a discounted report at $0.95. As you stated, this report was discounted because it came with a three day trial membership. The coverage of this membership is outlined through a full-page disclosure. As outlined on this page, background checks are not included in the trial membership. The cost to generate one Comprehensive Background Check is normally $49.95. The amount paid at this time ($0.95) did not cover the cost for any background checks. Following you purchase of the trial you then ran a second search on a seperate individual. Because you had already purchased a three day trial for unlimited people searching, the listing came up with the full contact information. You then proceeded to request a full background check on this listing. You were presented with the option to sign up for a full year of unlimited background checks at $144.00. You affirmitively selected this product online. On all three pages of the checkout process, the total of $144.00 is displayed before you are required to click a button that reads "Complete My Purchase" before you card is billed the total. We do not feel this process is deceptive because the customer is made aware of what is being purchased and the total amount many times. After purchasing the yearly Background Check Membership you ran two more background checks on different individuals. These were covered by your membership but they would normally cost $49.95 each. Our terms do not allow for any refunds but per your request over the phone, and as a one time courtesy, we agreed to grant a refund for the remainder of the membership ($104.00) and only charging you for one discounted background check at $39.95. The remaining charges ($39.95 and $0.95) are non-refundable because you have used the product extensively.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) The response provides a detailed account of what occurred, as I explained, but doesn't represent the way it occurs with the design of the button and selections - and the timeframe of the whole time on the website, my mistake by pushing the buttons too quickly and inability to cancel. I'm surprised that Peoplefinders wouldn't refund the $40.00. Very poor customer service. **** *****

Final Business Response
PeopleFinders.com feels we have already addressed this complaint. Our terms normally do not allow for any refunds but we have made a one-time exception and granted a partial refund of $104.05. The remaining $39.95 is the hard cost to generate one comprehensive background check. This customer ordered three comprehensive background checks. No further refunds are available because People Finders pays for the information included in the background checks.

12/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Paid $44 for a blank page. Never gave me a report or any sort of information as promised. Now they refuse to give me a refund for a BLANK PAGE! I have two emails for order confirmations, but not confirmation numbers. One charge is for $3.95 and one is for $39.95.

Desired Settlement: I would like a full refund, and for my account with PeopleFinders.com to be closed IMMEDIATELY. It is unfair to charge somebody $44 for a blank page, when they promised a full detailed report.

Business Response: Initial Business Response
We have reviewed your report and found it is generated properly with information. Our records show this was available in your My Account section and was also emailed to you by our Customer Care department. Regardless, per the email we received and replied to on 12/1/2013 we have agreed to refund $38.00 for the background check as a one time courtesy. The remaining $1.95 and $3.95 charges are non-refundable.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) YOUR CUSTOMER SERVICE IS STILL 100% HORRIBLE IN MY OPINION, AND AS I CAN SEE FROM THE AMOUNT OF COMPLAINTS, A LOT MORE PEOPLE AGREE!!! WHAT A JOKE TO EVEN CONSIDER YOURSELF A PROFESSIONAL BUSINESS!

Final Business Response
When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. The remaining charges on your account are less than the hard-cost of generating the information you requested. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or our other policies. The partial refund granted to you was as a courtesy and an exception to the terms you agreed to online.

12/11/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Site does not work well at all! Searched for sex offender and did not show a criminal record on him. Seached TBI's most wanted and again NO record! This site does not do what it claims especially with the worst people as sex offenders. Looked up known sex offenders and it had no criminal record for them! Also tried the Tennessee Bureu of investigations most wanted and NO record! This by far is a big rip off and con used to decieve people out of money.They should be ashamed of the way they practice business! How can they put the BBB accredited symbol on their site with over 600 complaints???

Desired Settlement: I seek a full refund of $48.00 for the worthless service they provided. I would also like the BBB to insist they remove their accredited logo from website as that is the main reason I trusted the site to be reputable.

Business Response: Initial Business Response
Our records show Your account was closed due to a violation of our Terms of Use. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA). This site cannot be used for employment, credit or tenant screening, or any related purpose. Please review the Terms of Use on PeopleFinders.com if you would like more information about this or other policies. Because of this we have issued a refund for $48.00. This amount will be shown on your credit card statement within five business days. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, however, this information must be publicly reported by the person.

12/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went online to PeopleFinders to find a phone number. The charge listed was $0.95. When I got my credit card bill, I saw that I was charged $25.00. I was charged for a subscription. I called the company and talked to ***. I cancelled my subscription, which had been started in error. But *** refused to refund the charge. I believe that this is done purposely and was not just an innocent mistake. I believe that this is false advertising and is illegal.

Desired Settlement: I am requesting a reversal of the credit charge of the amount over the $0.95 charge that I made.

Business Response: Initial Business Response
You had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If you did not wish to enroll in membership you may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then you are provided with an entire page outlining the terms of the membership which clearly states that after the initial trial, unless you cancel the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership our customer service was available to take the cancellation at any time. You did not contact us to cancel your membership until seven days after the three day trial had been activated. You failed to cancel within the three days to avoid the $24.95 membership fee as agreed. The charge of $24.95 is non-refundable per the terms you agreed to.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) I do not accept that they are right. I accept that there is nothing that I can do about it and it is not worth the trouble to continue fighting it. Notwithstanding their statement above that all of this is clear on their webpage, I did not see it. My only recourse is to NEVER EVER EVER deal with this company again. I still believe that they are engaging in false or misleading advertising. I believe that they are a pack of thieves who prey on the unsuspecting. The only saving grace is that the amount is not large.

12/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders automatically enrolled me in a monthly sevice plan, when I only agreed to a one-time search charge. Peoplefinders started charging me a monthly fee of $24.95 after I did a one-time search in July. I didn't notice this charge until I got my November credit card statement. Peoplefinders insisted that I signed up for this monthly program because I didn't cancel within 3 days. I did not agree to a monthly program. They only agreed to credit two months of service, rather than all months.

Desired Settlement: I want a credit for all monthly fees. I agree to pay the $0.95 I originally agreed to for my one-time search.

Business Response: Initial Business Response
The product you purchased ($0.95) is not a one time only fee. It is advertised as a trial membership. At the time of purchase on 7/5/2013 you chose to receive a discounted price ($0.95) instead of the normal priced report ($1.95) for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this membership until 11/14/2013, five months after you had enrolled. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your request over the phone on 11/14/2013, and as a onetime courtesy, we have granted a refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. The membership fees from prior months are non-refundable per the terms you agreed to. The charge for $24.99 is for our PeopleFinders Rewards program. This is separate from memberships for unlimited searching on the site. You had the choice to select "Yes, sign me up" or "No, don't sign me up" You affirmatively selected to enroll in this membership on 7/5/2013 through a full-page advertisement after your checkout. People Finders Rewards allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. As a onetime courtesy we have cancelled this membership for you and have refunded one charge of $24.99. Please allow 2 to 5 business days for this credit to reflect. Again, the membership fees from prior months are non-refundable per the terms you agreed to.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) I want to make sure that all memberships are canceled and that all billings cease. I would not have intentionally signed up for any membership with Peoplefinders when my intent was for a one-time address lookup. After some internet research I found that other people stated that Peoplefinders bury the information about the monthly membership in the fine print, so people don't realize that they need to cancel within three days to avoid additional charges. I am not satisfied with the credit of only $24.95.

Final Business Response
Because you have been granted a courtesy refund your account with PeopleFinders.com is closed. The trial membership is explained in standard text no less than four times before the order is complete. We feel this is very clear and have even devoted a full page to explaining the membership coverage and the automatic renewal. We also give you a second opportunity to decline the trial and pay full price after the membership coverage is explained. Consumers are responsible for reading and understanding what they are purchasing online. Per the terms you agreed to on 7/5/2013 the charges are normally non-refundable. We will grant two additional refunds. One at $24.95 and the other at $24.99. You failed to contact us until five months after your membership had been started. The other charges are non-refundable per our terms and because of the amount of time that has passed since they occurred.

12/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Site claims they can find details on almost any phone number - Information they provided was the same as information provided before purchase problem date 11/17/13 purchase date 11/17/13 no model #

Desired Settlement: I want the charges taken off my credit card

Business Response: Initial Business Response
We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

12/10/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: personal information for sale, via various websites without my permission. The company, Peoplefinders.com, offers my personal information for sale, via various websites without my permission.

Desired Settlement: The company, Peoplefinders.com, offers my personal information for sale, via various websites without my permission. Requesting complete removal of my personal information and any hypertext links associated with my name.

Business Response: Initial Business Response
All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State, and Federal level, and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported. We are not required to remove any information from our website; however, we offer the option to as a courtesy. We are not refusing to remove your information. We will remove this information from being searched on our site once we receive your request. To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page. http://www.peoplefinders.com/manage/default.aspx Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) A) I never gave permission to exploit my personal data, commercially or privately. B) Selling access to personal information to anybody may be harmful, and may be a base for future legal action. Again, please remove all of my personal information. Thanks,

Final Business Response
Again, we are not required to remove any information from our website and offer the option to as a courtesy. It is your responsibility to manage your own public profile on PeopleFinders.com. We will remove this information from being searched on our site once we receive your online request. Simply navigate to- http://www.peoplefinders.com/manage/ Follow the online instructions to remove your information. Feel free to review our Privacy Policy at http://www.peoplefinders.com/privacy.aspx which states- "Unless otherwise required by law, we will only accept opt-out requests directly from the individual whose information is being opted-out and we reserve the right to require verification of identity and reject opt-out requests in our sole discretion. Of course we are unable to remove any information about you from databases operated by third parties. We do not accept opt-out requests via fax or mail."

12/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: falsely identified me as aka my daughter and scammed my email after I demanded they remove my name completely. unable to spam gross and slutty emails Claimed I am aka ***** E ********* 57. My daughter is 27 with a different middle initial and she does not live here. Neither does my other daughter. I am unable to spam all of the disgusting emails they have plastered my email site with. I had told them I would contact the attorney general's office if they didn't remove my name from their website. I also told them I had a right to know who had created a false identity. I was fired from my job in 2006 after my daughter was injured at ************ She ended up with frostbite and hypothermia while being forced to work at the back window on the coldest day of the year for 4 hours without a break. She was 16 years old. I was fired for missing work. I'm a single parent. I was up all night with a kid who was in extreme pain. She missed over 2 months of her jr. year and couldn't even hold a pen or feed herself. I was fired from ******* ********** ********* ***** aka ********* as a customer service rep. My credit is lousy and my family has been through enough. ******* made it impossible for me to find another job. I am trying to go into a writing career to pay off some bills. I graduated from KU in 2000, so I also have student loans. I am a caregiver for my mother who nearly died last year. She was on a ventilator (along with a j-tube feeding tube removed in Feb) for 9 wks in 3 of 5 hospitals, 1 of which was a nursing home. I just recently rcd this computer as a gift from mom for taking care of her. She can't afford to pay me. So while innocent people like me who have committed no crimes (I also a have physical disability) try to do the right thing for our families, idiots of the world try to consistently tear us down and keep us at poverty's door, not to mention tearing at someone like my daughter whose credit rating has been good. It's called sociopathic behavior because they have no conscience. I hope you can help me with this. I'm sure they've messed with me in other ways as well. If a person wants to be removed from a web site, they should allow it to happen without such a nasty attitude. There's no respect.

Desired Settlement: I want justice, yes, but I also want respect. I want them to stop messing with me and my family, as well as, my email site. I tried to delete them through spam and couldn't. If they destroy my computer, I want it replaced from the same store, location, and same quality, software, etc. They offered me a way to remove my name and I used their service though with a false claim because it came with the price of scamming which I had no problems with before I contacted them.

Business Response: Initial Business Response
We are unclear of your concern. If you are referring to your public record profile being available for purchase, you may remove it yourself online. Directions are included below. If you are referring to a purchase that was made with us, the email you provided has never been entered into our system. We are a public record database and our services can be used to find the addresses or phone numbers of individuals in the USA. We are one of hundreds of websites that provide this information. We cannot help you with nor do we distribute any form of spam email or "scammed" email. We are just one of millions of websites available online. To fulfill your opt out request you will need to follow the automated process online. For your convenience, below is a direct link to the opt out page. http://www.peoplefinders.com/manage/default.aspx Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

12/5/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I made one legitimate purchase on June 30, 2013 but was overcharged and then charged repeatedly for services I did purchase. On June 30, 2013 I made a legitimate charge from PeopleFinder.com for $10.00 (or less) to perform one search to get a person's phone number. My statement shows they charged me $24.95 instead of $10.00 and also that they have continued to charge me $24.95 every month since then for 4 months. There were 4 additional unauthorized charges to my credit card for a total of $99.80. I did NOT make these purchases. I did NOT do any more searches, and I did NOT sign up for any kind of service. The initial overcharge of $14.95 plus the additional unauthorized charges of 99.80 equals a total of $114.75 unauthorized charges. The dates and amounts of the unauthorized changes are as follows: June 30: $14.95, July 31: $24.95, Aug 31: $24.95, Oct 1: $24.95, Nov 1: $24.95 I went to the website last night and saw that they had an "account" for me that I had to close. I never signed up for an account. They used my email address and had me make up a password in order to perform the one search I did, but I did NOT sign up for an account, no matter what this company tries to tell you. Thank you for looking into this. Feel free to contact me any time. *** ******

Desired Settlement: A full refund of the unauthorized charges ($114.75)

Business Response: Initial Business Response
A user account is required to make a purchase on PeopleFinders.com. There is no way for us to process a transaction without the consumer registering and entering thier credit card information. Unfortunately, we were not able to find an account using the e-mail address or name you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com. We do offer a membership at $14.95 like the one you are describing. Feel free to review how the $14.95 Monthly Membership is offered on our site at the URL below- http://www.peoplefinders.com/checkout/reportoffer.aspx?type=people-name&item-id=OP-XXXXXXXXX&item-count=20&fn=tom&mn=&ln=smith&city=&state=&sfn=Tom&smn=&sln=Smith&searchtype=people-name As advertised, this Monthly Membership is usually $24.95 per month but is discounted for the first 30 days at $14.95. Because we cannot find an account with the information provided in this complaint make sure you are referencing the correct company and provide your account information. We can also search for the charges by your full or partial card number over the phone at (XXX) XXX-XXXX.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) This is satisfactory, and I really appreciate it. Just to let you know, it is not clear at all on your website that a customer is signing up for an account and an ongoing service. It appeared that I was simply paying for a single people search just like on the numerous other people searches. I thought I was having to create the username/password in order to perform that one, single search. I'm telling you this because you might want to consider making it very clear on your website that your customers are creating an account for an ongoing service rather than paying for a single search. Again, thank you very much. You have shown integrity in your response, and I appreciate this so much. Kind regards, *** ******

Final Business Response
Thank you for the additional information we were able to find your account. We do not show any charge of $14.95. Rather, our records show at the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Our records show that you closed this account via your online Account Manager on 11/24/2013. At that time we automatically granted a refund of $24.95 for the most current month. Charges are normally non-refundable per our Terms of Use but we will also grant three additional refunds of $24.95 each per this complaint. In conclusion, we have granted a total of four refunds of $24.95 each (total $99.80) your account is closed and there will be no further automatic billings. The only remaining charges($24.95 and $0.95) are non-refundable per the terms you agreed to.

12/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a Reverse online information for $3.95 and I was not given the information that they said they had for me to sign up and get it. I called the customer service phone number and it will not go through, saying it's not a working phone number. I emailed them to refund me my money and cancel my account and remove all my data from there website and data base. I heard noting back.

Desired Settlement: $3.95, cancel account, and removal of all personal, CC, information from there data base and third parties.

Business Response: Initial Business Response
We are available Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) by calling (800) 718-8997. Or you may email us at CustomerCare@Peoplefinders.com at any time. We have not received an email or a phone call regarding this account. Our records show that you have closed your account through your online Account Manager on 11/15/2013. Every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account, and click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you've ordered, and you can click on any of the live reports to view them online. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

11/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Privacy violation refused to remove all of my personal information from their database and website, search engines, third party, cache, Privacy violation after more than 50 request. I followed all of peoplefinders instructions on how to remove my information from their site and they refuse to remove my personal and private information from their site. I emailed them, I called them, I tried to remove with the google webmaster tool and it tells me the information is still live. I need help getting my personal and private information from all of their sites. This is ruining my life and my reputation. I cannot find a job because of the infomation on their site etc.

Desired Settlement: To remove all of my information from their sites and databases and not allow to put on any other site or sell to any other company

Business Response: Initial Business Response
Our records show per your initial request on 10/1/2012 your listing does not come up on search results. If there is an additional listing that does not match your information provided on this complaint, please provide a link to the listing you are referring to. After removal, search engines like Google and Bing must update their search results to reflect the change. Please keep in mind that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) I accept the company response and will contact them by phone to remove the advertisements and Ads. If the information continue to appear on ads and advertisement we will open a new case. Thank you BBB for your help.

Final Business Response
PeopleFinders.com cannot control what other websites display. We are one of hundreds of sites that provide public record data. Upon reviewing the additional information you provided we still cannot find the listing you are referring to on our website. Please contact us by phone directly if you still see the listing on our site today so that a representative (or supervisor) can diagnose what is preventing the listing from being removed.

11/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I bought an individual, one-time report from Peoplefinders.com for $2.94. They added another unspecified charge of $24.95. On October 11th, I bought an individual, one-time report for $2.94 from Peoplefinders.com: 1. 10/11/2013 People Search Report - ******* ********** in *******, GA $2.94 In order to use services from website, I made an account and entered my debt card information. Although I have not order anything else or visited the site since, I was billed on October 16th for an unspecified charge of $24.95, which I had just found out November 6th.

Desired Settlement: I am seeking a repayment of $24.95 since I only bought the one-time report for $2.94.

Business Response: Initial Business Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel within the trial period. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Our records show that you cancelled your account through your online Account Manager on 11/5/2013. Per your online written request on 11/5/2013 and as a onetime courtesy, we have granted the refund of $24.95 for one month. Please review the transaction you mentioned on 11/6/2013 as this might be the refund of $24.95 you requested on 11/5/2013.

11/25/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Charged me $19.95 for one day of service! I signed up for a trial subscription that I thought was for one month for the price of $19.95. When I received the receipt, it was for 24 hours! Why in the world would I pay $19.95 for 24 hours! I called customer service to find out how they were going to correct the problem. They told me I had not placed any order but with another company called "Trial Pay". Hmm - the order was placed through the PeopleFinders web site or a link on the site. I have receipt that says "peoplefinder.com", but PeopleFinders says they have no record. This is a complete bull. It appears the PeopleFinder may have signed up with some 3rd party marketing company. However, they have made it so confusing, you can't tell whom you are dealing with. This is an unethical practice to gouge the consumer. Maybe PeopleFinders is not legally at fault, but with these unethical practices, it is a company I would recommend not doing business with. Unfortunately, for PeopleFinder I was impressed by their search capability and ready to upgrade to full service membership at $45 per month. However, I am not going to do conduct business with a company with such poor practices.

Desired Settlement: $19.95

Business Response: Initial Business Response
Our records show that on 10/8/2013 you signed up for a 24 hour free membership through Trial Pay. Trial Pay is a different company therefore billing is processed separately from PeopleFinders.com. We apologize for any confusion. The advertisement is displayed as a promotional offer from Trial Pay at the bottom of the page. You selected to sign up for another product through them such as a Netflix or a magazine subscription and received 24 hours of free searching on our site. Your billing information has never been entered into our system because the additional product you purchased was through Trial Pay. We can however offer you a complimentary 30 day membership for the confusion. If you would like to redeem this complimentary 30 day membership please contact our Customer Care at (XXX) XXX-XXXX. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Consumer Response
Two things: 1) I find it odd that a company would be accepting advertisements that drive customers AWAY from their website. Most companies try very hard to drive customers TO their website. 2) I find it odd that BBB awards PeopleFinders.com an A+ rating. PeopleFinders.com has 621 complaints in last 3 years and 192 in last 12 months. I find that astonishingly high. BBB's own Industry Comparison shows Peoplefinders the worst in the industry. I they get at A+?

Business Response
Whether purchasing this product directly through PeopleFinders.com or purchasing it through a promotion from a partner (like TrialPay), you still need to use PeopleFinders.com to access the product. The only difference is, by purchasing it from one of TrialPay's partners we provide the service for free. we still have to pay for the product so you must come to PeopleFinders.com to use it. The terms of TrialPay's promotions vary from offer to offer. Users must read the details of each offer and may purchase a desired product. This is all self-service and at the sole discretion of the online consumer.

11/20/2013 Advertising/Sales Issues
11/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized Credit Card Use. On September 24th, 2013 I made a one time purchase of $1.95 for the companies service. On September 30th, 2013 I was charged a fee of $24.95 for allegedly signing up for the monthly service, which I no such thing. I didn't catch the charge on my credit statement the first month, but on October 30, 2013 I did catch the charge and contacted peoplefinders.com. When I contacted them, they told me that they would refund me for this charge only, and close my account. So this prompted me to go back in my records and find out how much I have been charged. Upon review, I found the September 30th charge. I again contacted peoplefinders.com and told them that I didn't sign up for this service what so ever and I provided proof to the company that I made a 1 time purchase. After providing proof, they sent me an email stating that I would receive my additional $24.95 credit. I didn't receive the credit. I emailed back, and I got an email back stating that my issue has been resolved and to call the company. After calling the company, the representative told me she couldn't help me and transferred me to the supervisors voicemail where I was not helped.

Desired Settlement: I want all of my money back, 2 charges for $24.95 (which I have received one refund already) and a refund for my 1 time purchase of $1.95. Also, I want the company to delete all of my information they have on the search database.

Business Response: Initial Business Response
The product you selected was a people search report for $1.95. After this purchase you were presented with a full page advertisement offering a trial to our services. You had the option to either accept or decline the offer. We understand it was not your intention to have a membership but our records show you affirmatively selected the option to enroll in our monthly membership. Our terms of use does not normally allow for any refunds but we received the requests you are referring to and issued TWO refunds for $24.95 each as a one time courtesy. These two refunds may take five to ten business days to process. The $1.95 report you ordered is non-refundable and this charge is your responsibility.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

11/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: charged account 2 times causing over draft fees. would only refund one charge and none of the overdraft charges.Were very rude and hung up phone I purchased a one time use of people finders service for .95 cents. recently found my account has been billed 24.95 twice each time resulting in an overdraft fee of 32.00 for each charge.i called the company and they could only refund one 24.95 charge because I chose the wrong membership. the representative was very rude and hung up on me as we were discussing the problem.

Desired Settlement: I want the 24.95 charges credited to my account and the overdraft charges totaling 64.00

Business Response: Initial Business Response
We apologize for the inconvenience, but overdraft fees are something we do not control and do not provide reimbursement for. To get help with this issue, we suggest that you contact your bank or credit card company where you are receiving the fees from. We apologize that we could not be of more assistance regarding this matter. If your intention was to run only one search, then the $0.95 trial membership is the wrong product. $0.95 is advertised as a trial membership for unlimited searching. At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your request over the phone on 10/17/2013 and as a onetime courtesy, we have granted the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. Your membership is also cancelled. You will be responsible for the $24.95 membership fee from 9/14/2013 because the trial membership was not canceled within the three days as agreed.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) the selections were unclear as i have already discussed. the selection was inadvertantly chosen to be the one time use.

Final Business Response
Again we are not responsible for over draft fees charged by your bank. You had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If your do not wish to enroll in membership you may choose the full price for one report. If you select a product advertised as a trial membership it will come with a trial to the membership. The trial is clearly and conspicuously disclosed on the initial order selection page. Then the you are provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless you cancel the trial, the service will continue monthly and the card you provided will be charged until you tell us to cancel the membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. We feel we have made every effort to communicate the recurring charges to you throughout the checkout process. It is the consumer's responsibility to read and understand what product is being purchased when shopping online.

11/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Tried the 3 days free trial I cancelled within one hour but they still charged me 39.95 Very confusing ! My understanding was I can see my report for free if I cancel within 3 days (wich I did within the hour).I have been charged 39.95 anyway ... When I called ***** (the representative) will not refund my money If I knew that I will be charged I would've not try it! Their website is very confusing But I'm sure I'm not the only one who fall in their trap.

Desired Settlement: A refund of 39.95 and please close my account and remove me from peoplefinder website. Thank you.

Business Response: Initial Business Response
At the time of purchase you chose to receive a discounted price for the service you selected. You received a discount because you signed up for a 3 day free trial to our 3-in-1 Membership. The trial refers to the 3-in-1 Membership only. You have 3 days to cancel the trial to the 3-in-1 Membership which is $24.95 a month. Your original purchase is not affected. We have cancelled your account per your request. You will not be billed $24.95 for the 3-in-1 Membership because you cancelled within 3 days. Charges are non-refundable per our terms of use. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) (3 day free trial) if it is free I should not be billed $39.95 within minutes... I cancelled the free trial within the hour. I wasn't satisfied with the search. What was my surprise when I checked my bank account peoplefinder debited $39.95 right away not after 3 days and yes I did call to ask for my money back and the representative would not hear it. Your offer is confusing it make it sound that it is free for 3 days otherwise I wouldn't try it in the first place.

Final Business Response
Comprehensive Background Reports are sold on a per-report basis, and are not included in any membership. You received a discounted price for the background report for enrolling in our 3 day trial. As stated before, your original purchase is not affected. This is the reason we require your credit card information at the time of purchase and display a total of $39.95 before clicking a button that reads "Complete my Purchase." As stated in our Terms of Use, we do not offer refunds for the product you ordered. While we are unable to offer you a refund at this time, we would like to provide you with a free courtesy search. The free courtesy search will remain on your account until it is used. You may elect to have that free exchange search ran at any time. Just call our number below and a representative will run your search for you, free of charge.

11/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We are listed by public posting of erroneous information. Corrections, deletion of errors refused. "Membership" fee & other required for deletion. My spouse and I are reported by PeopleFinders.com on public internet posting. The information they show is not correct and has led to some problems and unnecessary expense. Requests by telephone and mail to make corrections and deletions have failed. They require a "membership", our divulging personal information, an agreement to "terms" with a fee, before examining or considering any deletions and corrections of their errors on us. Their terms are objectionable. They site as their "public" source ******* and ************** which are erroneous. Each company including PeopleFinders.com all report errors on us and there are hundreds of similar outstanding complaints by consumers reporting unresolved issues of same problem. We want this erroneous information corrected or our names and reports completely deleted by this firm. Correction should include correction of address (we have never lived or done business in *****, TX) and are not related to, nor done business with, or even know the ****** family as they claim in their "Report".

Desired Settlement: We ***** and ***** ******* are requesting that PeopleFinders.com delete any and all references to every error. These errors include deletions in their their report of: 1)the ****** TX address, 2) any-all indicated relationships to the ************** family or their business. The *******' own and operate ******** ********** ******* for 45 years and lived in ******* TX ouw lifetime. Failure to make error correction or deletions result in monatary damages which may be determined.

Business Response: Initial Business Response
Unfortunately, there is no specific place to update your records. Public information is gathered in a variety of ways and every time you subscribe to magazines, have your phone number listed in the white pages, register to vote, or simply enter to win a car at the mall this information is gathered. We do not update or modify any of our records, simply display them as they have been reported to us. We apologize that we could not have been more help to you in this matter. Our records do not show any requests for removal from you via mail or online. We are not required to remove any information from our website; however, we offer the option of removing to as a courtesy. We are not refusing to remove your information. We will remove this information from being searched on our site once we receive your online request. To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page. http://www.peoplefinders.com/manage/default.aspx Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) The consumer(s) forwarded a letter of complaint dated 10-27-2913 with attachments and request to delete the erroneous information posted by PeopleFinders.com . It referenced all information they required to identify sites and complaints. Thus, their response dated 11-11-2013 ignors this written response request. This letter copy will be sent again via regular mail and contains our contact address, etc. Until the erroneous information is actually deleted from the internet postings, anything less is not acceptable. Note that hundreds of other consumers with similar compalints have been refused correction by this firm. Therefore their actions speak louder than their promises. I (we/& spouse) want the erroneous information deleted by this firm.

Final Business Response
As of September 2012 we launched a self-service online tool to allow people to manage their own public profile online. It is now your responsibility to remove your own listings using this online tool. This is the preferred method of removal. We now discourage any mailed-in opt outs. Again, you may use this online tool any time to remove your information yourself. www.peoplefinders.com/manage

11/14/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was trying to do a background check. Because of the difficulty I contacted the company by phone. They walked my through the process. I stated tha Because of the difficulty I was having trying to do a background check I contacted the company by phone. They walked my through the process. I stated that I wanted to do a single check and I was under the impression that for this service I would get information on previous marriages, divorces and criminal activity etc. I got nothing for my money. Then I find out that I'm being charged $144 for nothing. I'm an old guy (77). And I called for help. I got help all right. I was told basically that they didn't really promise this information. Great! Please help. I have very little income and that charge will really hurt. Thank you in advance, ** *******

Desired Settlement: I just think that I should be refunded the $144.

Business Response: Initial Business Response
We have reviewed your membership usage and will issue a refund for $144.00 as a one-time courtesy. This amount will be shown on your credit card statement within five business days. Please keep in mind that charges are normally non-refundable per our terms of use which you agreed to online.

11/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: People Finders automatically enrolled me into a recurring monthly subscription, without my consent. I made a purchase for $1 in August but the site continually changed my selection to a more expensive one of $14.95, I assume this was a "glitch". Thereafter, my account has been charged $24.95 for the month of September, then again in October. I called to inquire, they advised I opted to enroll into a monthly membership and they would only refund one month. I did not enroll into a monthly membership nor did I consent to have this amount automatically withdrawn from my account. This company is deceitful.

Desired Settlement: I am seeking a refund for unauthorized charges of $24.95 for the month of September and $24.95 for the month of October along with cancellation of this false membership enrollment.

Business Response: Initial Business Response
PeopleFinders.com is a self-service site. Consumers are only charged for the products they select online. Auto-enrolment is not a feature offered by People Finders. Our records show on 8/11/2013 at 10:35AM PST you visited PeopleFinders.com and selected a 1.95 People Search report. Three minutes later you selected a $2.94 People Search report. Then, in the same login sitting but four minutes after your previous purchase, you selected to enroll in a monthly membership at $24.95. As explained on the site and throughout the checkout process, this membership is discounted for the first 30 days at $14.95 and renews at $24.95 monthly until it is canceled. You failed to cancel this membership until a phone call to a representative on 10/18/2013, three months after you selected to enroll. Per your request over the phone on 10/18/2013 we agreed to refund $24.95 for one month, as a courtesy. The charges are non-refundable per the terms you agreed to on 8/11/2013. While we are not able to offer you any further refunds, we would be happy to offer a complimentary 30 day membership to account for the time you were not using the service due to your misunderstanding of what was advertised online. Feel free to let us know via email or phone when and if you would like to start this 30 day membership.

11/11/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is offering my info, such as my full name, address I live at , and any other info someone might want to buy. They want me to sign into their website to remove my info, but I have dealt with companies like this in the past. They want you to sign in then ask for more information to remove the information already on the website. Or they just ask for money for money to remove your info.

Desired Settlement: I would like peoplefinders to remove my information and any information associated with it. http://www.peoplefinders.com/d/********+*******/X-XXXXXXXXXX This is dangerous to be able to just pay and get all my info.

Business Response: Initial Business Response
All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State, and Federal level, and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported. We are not required to remove any information from our website; however, we offer the option to as a courtesy. We are not refusing to remove your information. We will remove this information from being searched on our site once we receive your online request. To fulfill your opt out request you will need to follow the automated process online. This is a free process available to anyone who would like to remove their listing. Users will be required to identify their listing by name city and state. This is required so that we know which listing you are referring to. If we did not ask for this info there would be no way to differentiate your information from everyone else in the United States. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page. http://www.peoplefinders.com/manage/default.aspx Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you.

Consumer Response
The company never took my info off its website, so why is the case now closed?

Consumer Response
Taken from duplicate complaint #XXXXXXXX: This company is offering my info, such as my full name, address I live at, and any other info someone might want to buy. This is the second time I am having to submit this. They have no way to remove info from their website. The form they claim to be able to remove a persons info is setup to gather more information about the user. I searched my name on the removal form, but my name doesn't show up. Its because I only put in the information they already have. It asked for my full birth date which I did not give. I would like my information taken off this site. This company is offering my info, such as my full name, address I live at, and any other info someone might want to buy. They want me to sign into their website to remove my info, but I have dealt with companies like this in the past. They want you to sign in then ask for more information to remove the information already on the website. Or they just ask for money for money to remove your info. I would like peoplefinders to remove my information and any information associated with it. http://www.peoplefinders.com/d
X-XXXXXXXXXX This is dangerous to be able to just pay and get all my info. And I would like my complaint posted on the BBB website, because peoplefinders does NOT provide a way to remove a persons information. The website tries to gather more information for it to sell on one of its other websites.

Business Response
We apologize for any inconvenience. We have submitted a request to suppress your information as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) I just checked the site and my information is still listed on the website. http://www.peoplefinders.com/d
X-XXXXXXXXXX Why say you removed the information when it is clearly still listed on the website? I asked to have my information removed and any information associated with it, but it has not been removed. Please stop playing these games, and remove the information.

Business Response
When visiting the link provided we find 42 listings in the USA matching the name searched. None of these listings are in the city and state provided in this complaint. We are unclear of what listing you are referring to. Please call us directly so a representative (or supervisor) can be shown where you are finding the listing you are referring to. Also, make sure you are deleting old browsing history and cookies from your browser. Also make sure you are not looking at a cached/stored page from a previous date. So we may assist you directly with your concern, please contact our Customer Care. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) ************@Peoplefinders.com (XXX) XXX-XXXX

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) It looks like my information was taken down finally. I hope it doesn't get put back up on the website.

11/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was charged over 400.00 for doing one search on this site. I payed 99 cent for one search then got charged monthly after I called to cancel I noticed that people finders didn't correctly take my call to cancel and that the people working at this company didn't take my name out of the system after I called to cancel the 24 dollar monthly charge.. I called the company very ****** off and angry because I noticed I was charged monthly for 1 year and 6 months.. I was in the process of involving police but I was trying to give them a chance to give me back all the money they took from my credit card except for the 99 cents I used to search for one person... the manager got nasty with me and I got nasty right back because they stole my money... I told the lady I called to cancel before 24 dollars was to be charged ... she said she never seen me call in the system .. I said its not my fault your worker didn't log the call correctly .. she said its my responsibility to check my credit records .. I said give me back my money or im having you arrested for theft .. then she gives back a small amount because she got scared .. I called back and said I want my money .. I emailed and they said they only are giving back some money .. I want all my money back .. I only want them to keep 99 cent .. I didn't use the service for over one year and they scammed me out of my credit card money .. I need help asap..

Desired Settlement: I want all money back except 99 cents for the one search I used on people finders .com

Business Response: Initial Business Response
As we attempted to explain to Ms. ***** over several lengthy phone calls and via several emails on 10/8/2013, an order for a search was conducted by her on 5/16/2012. At that time she had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by her on 5/16/2012. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership she was charged each month. During that time, our customer service was available to take her cancellation at any time. If her intention was to run only one search, then she had in fact selected the wrong product. We did not revive any contact regarding her membership until multiple hostile phone calls and emails on 10/8/2013. A supervisor approved refunds for four months of charges at $24.95 each as a courtesy but representatives were unable to communicate this to Ms. ***** over the phone due to not being allowed an opportunity to speak. It appears from our records that Ms. ***** did not review her credit card billing statement sufficiently to realize that she was not using our services. She failed to contact us to cancel until sixteen months after the membership had been activated. In conclusion, Ms. ***** has received credits for four months of service totaling $99.80, her account is closed and there will be no further automatic billing.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) this company stole my money .. this is more of a police issue .. you can have them meet me at the police station .. i will notify the police and have the owner arrested for credit card fraud .. i cancelled this before the 3rd day and the people who work at this company failed to cancel this membership.. i only used one search and i trusted in this company ... i never thought i would have to be in a battle with total starngers.. they took from me i never did anything to harm this company and for them to treat me with such disrespect shows me they arent worth my time or money .. i will never use this service again.. i want to contact police so they can handle this problem .. threatening to charge me money and tell me i am responsible for using a service i cancelled is a crime ... i fell threatened and i fell like they are retaliating because i filed a complaint and i will take this to court and cops ... i wont pay anything and i will only be taking this to court so that a judge can see how this company shows no respect for customers who use the search service...

Final Business Response
Peoplefinders.com keeps records of all phone calls (including cancellation requests) to our Customer Care Department. We have reviewed these records there are no records of a call from you regarding this account prior to 10/8/2013. You will need to provide the name of the representative you spoke with or provide the confirmation email showing your previous cancelation. Regardless, you have failed to contact us about the monthly recurring charges for over one year. because of the amount of time that has passed since these charges occurred and the terms you agreed to online, you will be responsible for the previous 12 months of membership fees.

11/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I AM NOT A COMPUTER EXPERT, HOWEVER I WAS TRYING TO LOCATE AN OLD FRIEND THRU A COMPANY CALLED, PEOPLE FINDERS, WHO FOR A DOLLAR OR TWO WERE SUPPOSED TO FIND MY FRIEND. IT NEVER HAPPENED ! INSTEAD OF EVEN RESPONDING TO MY REQUEST, THEY BILLED ME FOR 8 MONTHS AT $50/MO BEFORE THE ERROR WAS CAUGHT. NOW THEY REFUSED TO MAKE GOOD ON THE MONEY EVEN THOUGH THY NEVER FOUND THE PERSON, AND I NEVER USED THEM AGAIN ? I CALLED AARP FIRST AND THEY TOLD ME TO TRY TO RESOLVE THIS WITH THE COMPANY,WHICH I DID. AND THEN TO CONTACT THE BBB, BEFORE PROCEDING WITH MY OTHER OPTIONS.

Desired Settlement: DesiredSettlementID: Refund A FULL RESTITUTION BY CHECK

Business Response: Initial Business Response
Every report you order is available at PeopleFinders.com for 90 days. To view your report, you may login to your account, and click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you've ordered, and you can click on any of the live reports to view them online. At the time of purchase on 2/11/2013 you chose to receive a discounted price for your report by signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value The membership is mentioned no less than 3 times on each page of checkout. There is also a full page disclosure explaining the membership coverage and renewal. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. The charge for $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. You enrolled in this separate membership through a full-page offer after your purchase. On this page you may either click "yes, sign me up" or "no, do not sign me up." The sign up option was affirmatively selected by you after your order on 2/22/2013. We did not receive any notification that you wished to cancel your memberships. Rather, seven months after you started the membership, the charges were disputed through your credit card company, which resulted in the termination of your membership. You will need to follow your card company's policies and procedures regarding the dispute. The charges are non-refundable per the terms you agreed to.

11/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: No response to my repeatedly ask that my information be removed from this site I have submitted request on their website to remove my personal information and explaining to them that these are showing up on Google search, but no response from them. I tried another route emailing them about the issue, but week has passed still haven't heard back from them. I am tired of trying this or that yet nothing is resolved. I just want my personal information including age, family, relatives and known residences be removed!! Here are the information found on Google search: xxx xxxxx Relatives, Public Records & Phone Number www.peoplefinders.com > People Directory > x Cached Explore xxx xxxxx public records such as phone number, address and criminal records using the ... People Search results for xxx xxxxx ... xxx xxxx xxxxx. 37. xxx xxxxx Relatives, Phone Number & Public Records www.peoplefinders.com > People Directory > x Cached Uncover xxx xxxxx public records such as phone number, address, and marriage records using the ... People Search results for xxx xxxxx ... xxx xxxx xxxxx. 37. xxx xxxxx Location, Public Records & Phone Number - PeopleFinders www.peoplefinders.com > People Directory > x Cached Analyze xxx xxxxx public records such as phone number, address, and criminal ... xxx xxxx xxxxx ... We also came across records of xxx xxxxx in xx and xx. xxx xxxxx Age & Relatives - Free People Search - PeopleFinders www.peoplefinders.com > People Directory > x Cached xxxxxxx xxxxx, xxx xxxx xxxxx. Known Residences: xxxxxxx, xx. Relatives of xxx: xxxxx x xxxx, xxxxxxx xxxxx, xxxx xxxxxxxx, xxx xxx xxxxxx, xxxx xxxxxx ...

Desired Settlement: I just want these to be removed!!!

Business Response: Initial Business Response
Our records show a request to have this information removed submitted online on 9/17/2013. We no longer show this link coming up on Google or on our site. The only person we find using the Google search engine and matching your first and last name is located in New York and has a different middle name. The links provided on this complaint are through Goole and, judging by the word "Cached" in the links provided, are in fact cached search results. Please be sure to delete your browsing history and cookies. If you are still seeing these links through Google, we recommend contacting the Google web master to remove the link.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) It's still showing my name and age here: xxx xxxxx Relatives, Phone Number & Public Records www.peoplefinders.com > People Directory > x Uncover xxx xxxxx public records such as phone number, address, and marriage records using the ... People Search results for ... XXX XXXX XXXXX. 37. And it's still showing my name with the relatives' name, and place of residences here: www.peoplefinders.com > People Directory > x xxxxxxx xxxxx, xxx xxxx xxxxx. Known Residences: xxxxxxx, xx. Relatives of xxx: xxxxx x xxxx, xxxxxxx xxxxx, xxxx xxxxxxxx, xxx xxx xxxxx, xxxx xxxxxx.

Final Business Response
We will verify that we are no longer feeding the information to Google. Please allow a few business days for this to reflect online. Again if the link remains on Google we recommend contacting them to update their search results and remove the link.

10/29/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Misleading the consumer about what is actually being purchased I thought that I was signing up for a one-time-only service to find one person on People Finders. Instead, they have been taking approx. $50 out of my account since June. This website is misleading and confusing and I think I should get most of my money back. They won't consider it and it's very upsetting.

Desired Settlement: I would like $200.00 back in a refund. By accident I've paid around $250 and I think that a $200 refund is more than reasonable.

Business Response: Initial Business Response
On 5/28/2013 you had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If you did not wish to enroll in membership you could have choose the full price for one report. Our records show you affirmatively selected the discounted price with the monthly membership. It provides a three day trial to try our services. Our membership service supplies unlimited searches and other features for a monthly fee. This was clearly and conspicuously disclosed on the initial order selection page. Then you were provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until you tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership you were be charged each month. During that time, our customer service is available to take the cancellation at any time. You failed to contact us until a phone call to a representative on 10/7/2013, ten months after the membership had been activated. At that time the call was escalated to a supervisor who agreed to refund two membership fees at $24.95 and two at $24.99 totaling four refunds. These refunds were granted as a one-time courtesy and as an exception to policy. In conclusion, the other membership fees are non-refundable per the terms you agreed to, your account is closed and there will be no further automatic billing.

10/28/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I did a 1 time look up for $1.95 and was charged $24.95 twice before I realized it. I did a one time look up for $1.95. I never signed up for a trial period, if I had wanted a trial period I would have signed up for that. I noticed on my credit card that I had been charged $24.95 twice. I disputed these charges with Discover and was told by Discover they were legitimate charges. Called Peoplefinders and they told me they would not refund due to the fact that I had not contacted them before the dispute. I believe they led people to make an account and then somewhere in fine print I agreed to a trial period. I honestly did not pay close attention to the info because I had clicked the one time offer. There is a button for a $.95 look up with a free trial period and that is why I did the $1.95 because I did not want the free trial. I believe they mislead and take advantage of the consumer. It doesn't matter if I disputed with my credit card or not. I deserve to have my money refunded.

Desired Settlement: I am requesting to be refunded the two charges for $24.95 for a total of $49.90

Business Response: Initial Business Response
On 7/12/2013 an order for a search was conducted online by ***** ****. At that time, you affirmatively selected to enroll in a trial membership through a full page advertisement after your purchase. The membership coverage and automatic monthly renewal at $24.95 is clearly and conspicuously disclosed in standard text on this advertisement. The consumer may accept or decline the offer. You failed to contact us to cancel this membership or discuss the charges. Rather, your credit card company contacted us on 9/18/2013 asking for information on the charges and advising us on the dispute case being opened with them by you. We complied and provided your card company the circumstances of your enrollment and explanation of the charges as requested. They then made a decision on the validity of the charges and notified you that the case was closed. On 10/5/2013 we received a phone call from you and attempted to advise you why the charges came to be. According to our records the representative confirmed the dispute process had been started through your card company and advised that you would have to follow their policies regarding the charges. In conclusion we did not receive a cancellation of your membership therefore it renewed monthly, the charges are non-refundable per the terms you agreed to, your account is closed and there will be no further automatic billing.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) I did a one time look up. Why would I agree to a trial membership? I only needed to use this site one time. I realize I will not get my money back but something needs to be done with the company. Check out how many complaints this company has had.

Final Business Response
If your intention was to run only one search on 7/12/2013 then the wrong option was selected. On the membership offer page the option labeled "Yes, Sign me up" was selected instead of "No, don't sign me up" on 7/12/2013. If you do not want membership for unlimited searching you needed to decline the offer. Again your account is closed and there are no further refunds available.

10/24/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I paid for a report including a current phone number. All I got was a list of previous addresses and the option to pay again. Business claims that it can provide phone numbers of old friends. However, once you pay your money for the report, you don't get all of the info you requested. You are then prompted to pay more to get the rest of the info you already paid for. There are also numerous attempts on the website to get you to pay for a trial membership. This website is a scam and needs to be taken down. I paid $1.95 via my mastercard on 10/15/13. My account login is ***********@yahoo.com.

Desired Settlement: I want my $1.95 back.

Business Response: Initial Business Response
We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use and Privacy Policy you agreed to on PeopleFinders.com for further information. Our records show that per your request over the phone on 10/16/2013 we have refunded $1.95 as a onetime courtesy. Feel free to let us know directly if you have any other questions or concerns.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) Rcvd refund. Thanks.

10/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Billed and not reimbursed. Customer service handled very poorly. I found a charge on my joint account from people finders and realized they had been billing me for a service I used one time as a trial to locate a client whose phone number had changed. The representative, ******, that I spoke with could only see my most current charge, he asked me for my credit card number and zip code as he could not find my account by email, I said well you shouldn't even have access to my account because this fairly new card. He said he could only refund me for one month and that he could not see other charges. He asked if I had bank statements and I said I can print them now, he then suggested I send them to him. I began feeling very uncomfortable and asked to speak with a supervisor he said he could not transfer me and there was no way I could speak with anyone else unless I called back other wise that would be like cutting in line. I said, "can you put me on hold?" And he said "no, I don't know if you've aver worked at a call center before, but you can't put someone on hold." At this point I fee extremely uncomfortable. I can't hear anyone else in the back ground and for all I know I'm talking to some kid that I just gave all my billing information. As he would help me no further I called and cancelled my credit card immediately as I felt very uneasy about this person having my information. When I called peoplefinders back to verify that it was an actual business they would not look up my account except by my billing address and said a they would terminate the call unless I gave it to them, this person transferred me to a Supervisor, *****, ID XXXXX. To whom I made the complaint. She says, "you must have mistakenly choose the wrong plan, one plan is 1 time for $1.95 and the other is reoccurring for 0.95 cents. (Then 24.95 thereafter) I'll refund you for 4 months. You should have noticed before." I used their service once in 03/2012 for a work transaction and they could only reimburse me 4 months? They provided me with no service for a year and a half and when my card expired they went to my bank and got my new credit card number without my permission to continue billing me. I think this business is a sham. When I asked ***** why someone would ask me to send my bank statements to them she said, "That's strange." Then later said, "Well if we couldn't find your transactions we might have them sent here." AS we are talking a look up 1821 Q st, sacramento; it does not look like a place of business, when I ask her about this she says that the building is unmarked and there is no sign. Why is that? I would never do business with this company. They are not trustworthy and made $474.05 off of me for about 2 seconds of service. I will advise everyone I know of peoplefinders deceitful business practices and reprehensible customer service. I have three children and do not have the time or money to have to cancel my debit card due to unsavory company business practices and their sketchy employees.

Desired Settlement: Full refund of my money beginning in 04/2012 and acknowledgement that I only used their service once despite a year and a half of charges. As well as an admission that they should never have asked me to send my bank statements to some random address in Sacramento that looks like a homeless shelter on yahoo maps and they should have allowed me to speak with a Supervisor the first time I called causing me to believe fraud was being committed by their company and in turn causing me cancelling my debit card.

Business Response: Initial Business Response
We have referenced the three recorded phone calls to our Customer Service department with ******, ***** and ***** to confirm the below response on behalf of Peoplefinders.com. We apologize for any inconvenience, wariness or confusion you have experienced. Yes you did initially call and spoke with ******. To locate any customer's account we ask for the email address, name or credit card that was used on PeopleFinders.com. This is not something that is a breach of security. The customer has already provided us with this information when making a purchase online. For those customers who we cannot find their account by any other means and are weary of giving their entire card number we do have the ability to look up an account by partial card number. After you confirmed you did in fact use Peoplefinders.com for your initial search, ****** could see the charge you were referring to which he issued a refund for, which included a confirmation email sent to you from the email on file. You asked to speak with someone else and ****** stated you were welcome to call back and be routed to another person, which you declined. You were also offered to be transferred to a supervisor's voicemail, which you declined. Our representatives do not have the options of transferring calls to other same level representatives. They may only escalate the call to a supervisor or manager. This is strictly an inbound call center and the calls are designed to be taken in the order they were received in the queue. Again, this is a standard call center practice and not something that should raise any red flags on the legitimacy of our company. After speaking with ****** you then called back and spoke with *****. ***** at this point has no idea you had previously called in, therefore she needed your email, name or card number in order to pull up your account. Then representatives are required to verify another piece of information, like your address, to ensure they are talking to the account holder. Searching, usage and especially billing information is strictly confidential and this verification over the phone is crucial in securing that. Again, this verification is standard procedure with inbound call centers. Once you verify an account a representative is able to view any notations made by previous reps, review refunds, account history etc. At that time you refused to verify any of your account information in order for her to assist you. We understand now this was because you were to weary of the initial call you had with ******. At that point ***** deemed you as a difficult caller because you were not cooperating in verifying your information. Recognizing this, your call was then passed on to a supervisor (*****) who was now available. After you explained your experience with ******, ***** did make the comment that it was strange that ****** asked you to send in your statement only because she was able to view all of the transactions, not just the most recent one as ****** had said, and not because it wasn't protocol. ***** agreed to issue three additional refunds per your request of asking if we could grant any more than the initial refund. The conversation continued from there discussing the legitimacy of PeopleFinders.com. As ***** explained over the phone; Peoplefinders.com is an online, privately owned, company. We are not open to the general public. There is no headquarters or storefront in which customers can walk into the building and make search requests, hence no signs. We are one of the biggest sources of public record data and have been so for 10+ years. We are in very good standing with the BBB and always do our best in assisting our customers. We strongly feel that our website is completely transparent in explaining all charges linked to searches, memberships and automatic charges. We use concise one page disclosures dedicated to describing what charges will occur, how to use the membership, membership coverage and how to cancel. Each page after that has an order summary at the top right hand corner confirming your product ordered and we ask for all customers to check a box agreeing to our terms of use and privacy policy. Consumers are then sent an email confirming the purchase and welcoming you to the site. There are at least 5 sections in which you are advised of recurring billing throughout the purchase process. It is the online consumer's responsibility to read and understand the product they are purchasing. Despite this process being completed on 3/19/2012 and recurring monthly billings on your statement every month, you failed to contact our office to cancel until 10/2/2013, nineteen months after her membership was started. In conclusion, you have received four refunds of $24.95 each totaling $99.80 as a courtesy and your account with PeopleFinders is closed. You will be responsible for the prior 15 months of charges.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) You may deem everything that happened as normal procedure, but that does not make them good procedures. After listening to the conversation I had with ****** you should completely understand where I'm coming from. I appreciate that you were "generous" enough to refund me for 4 months, but in my opinion this is quite unsatisfactory. As I said before, which I'm sure you can verify; I used your service once, however you feel completely justified in billing me over $400. That is not only shady but unethical. You are building your business upon people like me who made a mistake in the option they choose. You are taking advantage of the publics misunderstanding of your billing procedures and profiting from it greatly. I find your resolution unacceptable and your business deplorable.

Final Business Response
PeopleFinders.com feels we have already addressed these issues in our first response. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. We will grant two additional refunds of $24.95 each, again as a courtesy to ******* *****, the other charges from more than six months ago will not be refunded.

10/18/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders states that they will report marriages and divorce and only listed 4 states in which the person never lived. PeopleFinders states that they will report marriages and divorces. They did not check the states in which the person actually lived. They did not list the correct value of property.I will be able to prove that this information is available if the company had done a comprehensive search.They did not list the current phone number of the person who was searched. The advertisement of the "Comprehensive Background Search" is misleading.

Desired Settlement: I would like all my money refunded. Thank you.

Business Response: Initial Business Response
Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. Our records show that per your request over the phone on 10/7/2013, and as a one time courtesy, a refund of $49.95 was granted. This amount will be shown on your credit card statement within five business days. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) It is misleading advertising to call your report "Comprehensive Background Check". Only 5 states were search for marriages and divorce, none of which the person ever lived. In fact, information on the person's divorce is currently listed on Google and is public information. Therefore I assert that your report is not close to being "Comprehenive".

Final Business Response
We have received your correspondence. However, we were not clear on your concern. We have granted a refund of $49.95 as a courtesy and as a one time exception to the Terms you agreed to. It is the customer's responsibility to read and understand what they are purchasing and agreeing to when shopping online. Our records indicate that you have already been assisted with this matter.

10/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: usa-people-search.com refuses to delete my information from their site. I have twice now followed the instructions at usa-people-search.com, filling out their form and mailing it to them to have my name and information deleted from two pages on their website. Still it remains.

Desired Settlement: I wish to have my name and information deleted from the two pages on their website usa-people-search.com which show up on a Google search of my name, and from any other affiliate websites that they may run, and to have an e-mail sent to me at ********@uwm.edu when this task has been completed. If I do not receive a satisfactory response in a reasomable amount of time, my next step will be to file a complaint with the FTC.

Business Response: Initial Business Response
We have reviewed our records and show that we first received your request for removal on 2/16/2013 and later on 4/23/2013 for the removal of some additional listings. At that time, per your request, we removed your listings. Today we are unable to find the listing you are referring to on USA-People-Search.com when searching by your name. If you are seeing an old link to your listing showing on Google.com you will need to contact that company directly about removing the link from search results. Public records are collected from thousands of sources. Here are a few examples: Supermarket Rewards Cards: Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits. Product Warranty and Registration Cards: Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes. Raffles and Sweepstakes: Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to proved Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes. You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more. We have suppressed your information again as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately, there's no one to discuss anything with at (XXX) XXX-XXXX. All that is there is a recorded message telling me to send you more infomration than you have now, including my *** and current and previous addresses, through the mail at P.O. Box XXXXXX, Sacramento, Ca, XXXXX. This of course is unacceptable. Why would I send you more information, when I am attempting to have my information deleted? I'm not sure how you can claim that "Mr. ****** ********** does not appear in search results on USA-People-Search.com" when I have provided links that show exactly that. Here is all the information you need, in order for you to comply, these are the links: http://www.usa-people-search.com/names/p/******-********** http://www.usa-people-search.com/names/**********-1 You can see my name in the URL itself. Please delete my name and information from these and all other affiliate websites and databases, including the URLs themselves, and respond to this claim when you have done so. If I do not receive a satisfactory response in a reasonable amount of time, my next step will be to file a complaint with the FTC. Thank you.

Final Business Response
We do not have the power to prevent a user from typing any URL into their web browser. This includes a URL that happens to contain your name. As stated previously, the URLs provided do not display any results for ****** ********** in West Allis, WI. We cannot remove all people with the name ****** ********** from our database because this request by law has to come from the individuals themselves and not someone unrelated who also happens to be named ****** **********. Again, you will need to speak to a representative in our Customer Care department to explain. When calling, simply remain on the line to be connected to a representative. Do not select any of the automated menu options. Do not select the option that explains how to remove your listing from the site because as we have both stated you have already completed and understand this process.

10/7/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a single service fee of $ 0.95. But I got sign up monthly membership. Like me there are about 600 similar complaints I did a single query for a fee of $0.95. A couple of moths later I have two $25.95 membership charges. I called the company and they told me I got singed automatically to a non-refundable membership. I am very careful about online transaction and at no point there was anything saying I was signing up for a membership. Neither I received an email saying I was doing so. Nor anything saying I had a logging for service of which I could have taken advantage. This is a dishonest bait fishing run company, with about 600 similar complaints with the BBB, most of them describing that it is not clear at any point of the transaction that a customer is signing on for a membership. The company uses single fee transactions as baits to sign customer unwittingly to a membership. Because the customer does not know it has sign up for a membership it can not use or take benefit of the services. The high number of complaints speaks as evidence it self. The BBB should start a deeper investigation and request peoplefinder.com to have a fair refund system for people who did not know they were signing up for a membership and therefore did not and could not use their services for the periods charged. In my case, I was very careful. Still, I got charged for a membership service which at not point I knew I was signing up for. With no emails, statement or receipts, there was not way for me to know I had a membership and therefore I could not only not cancelled but neither could I have been able to take advantage of it or benefit from it.

Desired Settlement: From the high number of similar complaint is evident that is not clear that customers are signing up for a membership. The company should: 1) Change their website to minimize confusion and make sure that the customer understand what product are they singing up for. 2) Have in place a fair refund system for customers who did not know they were signing up for a membership and therefore did not used or logged in after the single fee service transaction. I think just having number 2) in place would make a Better Business for everyone. A fair refund system should be in place in any honest running company. That is a minimum that the BBB should request.

Business Response: Initial Business Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. Our records show on 9/4/2013 the membership was cancelled per a request via phone to our Customer Care department. There were no refunds requested at that time. Later that same day, there was another call made using a three way with a bank representative. During this second call Mr. ****** requested a refund. We agreed to refund the August membership fee of $24.95 as a onetime courtesy. The account is closed and there will be no further automatic billing.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) I did not had a choice to choose a full price. I did not see, even once, that I was signing for a membership. I did request a refund for both months charged the first time I called and was declined. I only received one month refund as a onetime courtesy when my credit card company called Peoplefinder.com on my behalf, after I initiated a dispute of the charges. There are more than 600 complaints at the BBB, most of them similar to mine stating it is not clear that the customer is signing up for a monthly membership. Because the customer does not know he is doing so it can not use the service or cancel at anytime. A good business company should have a fair refund system for these cases. The BBB should look into this company's complaints and request to have a fair refund system for customers who unwittingly were sign up for a membership and there is proof they did not used the service at any point during the periods charged. That would make it a better business for everyone.

Final Business Response
Peoplefinders.com is a self-service website so customers will be billed for the products sthey select online. Customers are responsible for reading and understanding what is being purchased when shopping online. Please review the $0.95 product selected on PeopleFinders.com. The initial product selection page and subsequent purchase process reads exactly as follows. (On 7/18/2013 ***** ****** visited PeopleFinders.com and ran a People Search. After identifying the desired listing, a product selection page was presented. The choices are listed below.) PEOPLE SEARCH REPORT $0.95 Special Price with PeopleFinders Membership Trial $1.95 Regular Price MONTHLY MEMBERSHIP $14.95 Special Introductory Offer: Save 40% first month! $24.95 Regular Price BACKGROUND REPORT $39.95 Special Price with PeopleFinders Membership Trial $49.95 Regular Price (On 7/18/2013 ****** ****** affirmatively selected the $0.95 trial membership price and the purchase process continued.) You chose the Special Price with a PeopleFinders Membership Trial With PeopleFinders Membership Trial, see what information is out there about you, find information on other people, and stay informed. Membership includes unlimited access to: People Search - find phone and address for long-lost family, friends, and anyone else. Email Search - view email addresses & search for people by their email. Social Profile Search - See social content from more than 40 popular social networking sites. Genealogy Search New! - Discover your ancestry through public records searches. Membership Offer Terms: Simply click "Continue" to activate your PeopleFinders Membership today and enjoy unlimited searches. After your 3-day free trial, the monthly membership fee of $24.95 will be charged every 30 days to the credit/debit card you used on PeopleFinders.com, and then automatically charged/debited each month at the then-current membership fee so long as you remain a member. You may cancel your Membership at anytime and then you will not be charged/debited for any future monthly fees. Managing Your Membership: If you wish to cancel your Membership, please log in at PeopleFinders.com, click the "My Account" link and then click the "Click here if you want to update your automatic renewal" link, or call Customer Care Monday - Friday, 7:00am - 6:00pm PST at (800) 718-8997. If you cancel within the first 3 days, you will not be charged for a membership. You will only be charged for the people search report you ordered. On every page of checkout the following is displayed next to the order total: ORDER SUMMARY People Search Report PeopleFinders Membership Trial Discount $1.95 - $1.00 3 Day PeopleFinders Membership Trial Cancel anytime. After your 3-day free trial, you will be billed $24.95 per month. TOTAL: $0.95 We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. As a courtesy, we granted the refund of $24.95 for one month on 9/4/2013. Other membership fees are non-refundable per the terms ***** ****** agreed to on 7/18/2013.

10/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unfair business practice, and withdrawing money without consent. I signed up for a $.95 trail, never told of a $24.95 fee. I saw it on my credit card, I contacted them, spoke to Ban, he refused the refund. I'm horrified this stuff happens this day. This company should be ashamed of its service and definitely of it's customer service. All I wanted was my $24.95 back that I didn't authorize. He said "no".

Desired Settlement: I want my $24.95 back that I wasn't told would be taken out.

Business Response: Business' Initial Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. Our records show a phone call was placed to our Customer Care team on 8/28/0013 and we agreed to grant a partial refund of $14.20 as a courtesy. The remaining fees ($12.69) are none-refundable because of the volume of searches ran on 8/24/2013. six searches were performed and results generated. Searching is $1.95 each without a membership.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.) I agreed to the $14.20 refund, but unfortunately never saw it. Every time I tried to contact anyone there, I was promptly disconnected. TO this day, I have not seen any refund (as promised), and plan to badmouth this company's work ethics, till I do. They mislead their customers, and have a poor overall customer service department.

Business Response
Our records show a refund of $14.20 being processed on 8/28/2013. This amount should have been shown on your credit card statement within five to ten business days. If you have not received this refund yet we recommend contacting the bank to see why the refund has been delayed. If you have any questions or need further assistance. Please call our Customer Care department. (800) 718-8997 Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) CustomerCare@Peoplefinders.com

10/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They are not honoring my statutory-protected person status, even though I have had assurance from them that my private information has been deleted. They are not honoring my statutory-protected person status even though they have indicated that they have deleted my information. I Googled my former last name (***** L. ********) which is also statutory-protected, and my private information is shown under a stranger's name (****** ******* The URL is shown at the end of this submission. THEY NEED TO DELETE MY INFORMATIAON PERMANENTLY IMMEDIATELY. www.peoplefinders.com/d/******+*****/X-XXXXXXXXX Relatives: ****** ****** **** ***** ********, **** ***** *********** ******* A ************** ******* D ****** **** I ***** ... ***** L ******** I think this stranger might be my ex-husband's third wife's relative. I have never met **** ***** ******** (my ex-husband's current wife). How can this company associate me with a stranger, especially when I am a statutory-protected person?

Desired Settlement: Remove this cached reference within 30 (thirty) days, and FOREVER REMOVE MY NAME FROM THEIR DATABASE within 30 (thirty days).

Business Response: Initial Business Response
Public records are collected from thousands of sources. Here are a few examples: Supermarket Rewards Cards: Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits. Product Warranty and Registration Cards: Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes. Raffles and Sweepstakes: Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to proved Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes. You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more. We apologize for any inconvenience. We have suppressed your information as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Business Response
Upon reviewing the link provided again as of today, we do not find any listings under ****** ***** matching the relatives listed. Three listings are shown through the link provided but they do not match the information for the removed listing. The listing was sucessfully removed from PeopleFinders.com. If you are seeing your information through Google, you will need to contact Google to remove the link. Or you may wait for Google to update their search results and the link will be removed that way. PeopleFinders.com values your privacy as an appointed official or public safety official and can block your records from being shown on our site as soon as possible. To assist you directly with your concern, please contact our Customer Care team by at (XXX) XXX-XXXX. We recommend requesting a supervisor for this type of Opt Out request.

10/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I used their on line service once as advertised for 0.95 cents. They charged me $24.95 3 days later saying I had agreed to this payment This is a bait and switch company. They lure you in saying that they will only charge a one time fee of 0.95 to do a one time retrieval of information. Somewhere in the very fine print they say that you will be charged $24.95 per month if you do not call and cancel the service within 3 days. All other companies have a 30 day trial period, giving you time to see the amount charged on your visa, giving you time to cancel. I called my visa card company and asked them to dispute the transaction. They were very helpful, but said that this company is very dishonest with their advertising and is dependent on people not realizing that they are going to be charged the $24.95.

Desired Settlement: I want a refund of $24.95 in full. I used their service only once and only agreed to pay the 0.95 cents. I would have NEVER used their service if I would have known about the $24.95 charge.

Business Response: Initial Business Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your written request and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. Your membership is also cancelled.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

9/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Online option to cancel account not available, resulting in repeat monthly charges. I want a complete refund of all monthly fees taken from me. Already given.

Desired Settlement: All monthly payments

Business Response: Initial Business Response
Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time via phone (XXX) XXX-XXXX Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST), via email, or via the online account manager. We have cancelled the automatic renewal for you per your request here.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) I phoned the customer service department and was directed to cancel online. In fact I was told the only way to cancel the subscription was oneline, and as I already explained, there was no way to cancel online on the website. Which is why I complained in the first place.

Final Business Response
Customer Care representatives are available to take your call Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) (XXX) XXX-XXXX. Simply remain on the line and a search specialist will answer if you have any other questions or concerns. You may also email us at ************@PeopleFinders.com. Your PropleFinders account was closed per this complaint on 9/9/2013.

9/24/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used their service one time to find an address for a one time fee. They charged my card every month 24.95 since nov of 2012. Would only rebate $95 I used their service to look up address in November of 2012. I talked to an agent at that time on the phone and specifically told him I wanted a one time fee and not a monthly subsciption. He assured me he would take care of it. They have been charging my credit card since November of 2012 24.95/ mo. Or $374.45. I got on the line with them and my credit card company and they will only rebate me $95. They would not provide any information as to how I signed up for monthly fee.

Desired Settlement: $274.45 credit to my card.

Business Response: Initial Business Response
We have reviewed our files and our records show that an order for a search was conducted by ****** ***** on 11/2/2012. At that time Mr. ***** had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by ****** ***** on 11/2/2012. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of his membership Mr. ***** was charged each month. During that time, our customer service was available to take her cancellation at any time. If his intention was to run only one search, then he had in fact selected the wrong product. He failed to contact us to cancel until a phone call to a representative eleven months after the membership had been activated. Per his phone request, and as a onetime courtesy, we agreed to refund four charges at $24.95 each. In conclusion, ****** ***** has received credits for four months of service totaling $99.80, his account is closed and there will be no further automatic billing.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) I accept their refund as I only used one address. I did talk to a representative on the phone while I processed the transaction. He advised me and assured me there would be only one charge. Peoplefinder has not metioned that their research probably found that I only used their service once. I never signed on again. The advice I received from their representative was wrong. Their representative is in error here not me.

Final Business Response
We have reviewed our records and found that on 9/10/2013 we refunded four charges of $24.95 each as promised. We show that chargebacks were issued on these four charges despite the fact that we agreed to refund them. This means that Mr. ***** has received double refunds; four refunds on 9/10/2013 from us and the same four transactions refunded again on 9/14/2013 from his bank. Because of this our account was debited twice for his refunds. We will be contacting his bank to remedy this issue. We have researched his registration process and found that ****** ***** did not register from our IP address through a representative over the phone but registered from his IP address. We apologize for any misunderstanding but before entering billing info members are presented with a full page disclosure explaining you are signing up for a membership. He would have seen this on his own computer screen. We would be happy to avoid this type of confusion going forward by refunding the remaining in the future by refunding five 2013 membership fees at $24.95 each. Mr. ***** must allow these refunds TO POST to his account and not dispute them through his credit card company. Again, he must NOT do a chargeback with his credit card company or we will need to reverse these refunds as we have had to do for the previous batch from 9/10/2013. The two charges for his membership that took place in 2012 are non-refundable. In conclusion, the total refunds we are processing today are nine transactions of $24.95 each totaling $224.55.

9/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: website claims that a phone search could yield name and address of person who owns phone. After paying 4.95 I get the same information. I paid by credit card and asked for a refund in which I was refused. I was robbed and want my refund. I paid on 8-31-2013 at 2:36 AM Thank You, ****** ****** A charge of $4.95 has been billed to your credit card and will show up as "PeopleFinders.com" on your credit card statement. People Search Find an address & phone number for anyone, anywhere. Phone Lookup Find details on almost any phone number. Background Comprehensive background & criminal checks. Your Order Reverse Phone Lookup Report for XXXXXXXXXX $4.95 ________________________________________ Subtotal: $4.95 Discount: - $0.00 ________________________________________ Total: $4.95 We look forward to helping you find anyone, anywhere. Customer Care Email us at ************@peoplefinders.com Mon-Fri: 7AM - 6PM PST Sat-Sun: 7AM - 3:30PM PST Phone Hours: Mon-Fri: 7AM - 6PM PST Sat-Sun: 7AM - 11:30AM PST and 12:30PM - 3:30PM, Closed 11:30AM - 12:30PM General questions: (XXX) XXX-XXXX Questions regarding PeopleFinders Rewards: (XXX) XXX-XXXX Help & FAQs For quick answers to the most common questions we get asked, visit our FAQs. Manage Account Manage your account online.

Desired Settlement: I want my 4.95 credited back to my credit card.

Business Response: Initial Business Response
We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. As stated on the site, addresses for Reverse Phone Reports are included when available. The phone number you requested does not have an address available. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) Regardless of what the policies are and how many records your magnificent database searched through. The bottom line is, I did not receive any other information other than the information that was laid before me before I paid my $4.95. Any company with any moral decency would offer a refund to a customer who did not receive results from their search. Peoplefinders.com is obviously not people oriented. Beware of these crooks people and do not let them entice you into throwing away your money.

Final Business Response
We have reviewed the report you purchased. Caller ID can be changed with phone providers so that the person's name doesn't show up on caller ID. When the caller ID has been changed we only have access to the name it was changed to. Sometimes it can be a first name or last name only, or it can be a city and state. We found that the cell phone number you searched is registered under the name ************ ***** This is probably because Telemarketers, debt collectors, and some businesses may choose to have a generic name show up on caller ID, such as city and state. This is the only publically reported information available for that cell phone. The charge is non-refundable.

9/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: peoplefinder.com they advertise one free search and that after that you pay however they do ask for credit card number for the first search and say you wont be charged unless you continue using the service I have Not over 6 months they have taken $149.70 from my bank account. The Phone number for them that your site has provided is know longer in service. I have emailed my bank tonight and will call them first thing in the morning.I will also request my bank look into this. Its to bad I never go over my banking like I should however if I did I would have caught it before this I'm a contractor and I work 12 to 16 hours daily I don't much time daily however I have been in the hospital the last 2 days so I have had time in the future I will make time a lesson well learned.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my money back and I would like others to know about company. Refund.

Business Response: Initial Business Response
Our site requires payment and is not advertised as free. At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. The charge for $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. Our phone number is displayed next to the transaction on your billing statement and can also be found from any page of our website. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) (XXX) XXX-XXXX Our records show on 8/14/2013 we received notice that the charges were under dispute from your credit card company. Prior to this, we have had no contact from you via mail, email, or through your online Account Manager that you wished to discontinue your membership with us. Because of this dispute your PeopleFinders.com account is completely closed and there will be no further automatic billing.

9/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used the one time service and did not sign for a renewal. The renewal is a scam. I did not agree to a renewal service. This is a scam that I discovered when reviewing my credit card.

Desired Settlement: I require a refund for the unauthorized billing to my credit card for the transaction date 7/23/13 and any subsequent billings.

Business Response: Business' Initial Response
We have reviewed our files and our records show that an order for a search was conducted by ****** ******** on 1/18/2013. At that time ****** ******** had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by Mr. ******** on 1/18/2013. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership Mr. ******** was charged each month. During that time, our customer service was available to take her cancellation at any time. He failed to contact us to cancel until an email on 8/26/2013 eight months after the membership had been activated. We had agreed and notified Mr. Platner via email we will refund one charge of $24.95 as a onetime courtesy. In conclusion, ****** ******** has received credit for one months of service totaling $24.95, his account is closed and there will be no further automatic billing. 2nd paragraph correction: For the period of his membership Mr. ******** was charged each month. During that time, our customer service was available to take his cancellation at any time.

Business' Final Response
2nd paragraph correction: For the period of his membership Mr. ******** was charged each month. During that time, our customer service was available to take his cancellation at any time.

9/13/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up to pay $2.94 for 1 persons information was charged $24.95 per month for 6 months. I was charged $24.95 from March till Aug 2013 I signed up to pay $2.94 for 1 phone number and was charged $24.95 per month for 6 months. I was charged $24.95 form March till Aug before I realized they were charging my credit card. I did not use the service and was not aware that I was paying for it. I also called the peoplefinders company and when they did not register the complain, I had no choice but to inform my bank and cancel the debit card.

Desired Settlement: The amount they automatically deducted from my account amounts to around $125, this is a bad practice and should be stopped, automatic membership should not be allowed to take place by the BBB, a lot of people are being troubled because of it

Business Response: Business' Initial Response
We have reviewed our files and our records show that a search was conducted by **** ******* on 3/25/2013. At that time Ms. ******* had a choice to accept a special discounted price available with a monthly membership which allowed unlimited searches or the full price for each individual search without membership. The membership option was affirmatively selected by Ms. ******* on 03/25/2013. That membership provided a 3 day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership Ms. ******* was charged each month and our customer service was available to take her cancelation at any time. She did not request contact us until 8/20/2013 through a phone call with a representative, five months after the membership had been activated. In addition, our records show that we received a chargeback, filed with Master Card, on 8/16/2013. This automatically closed her account prior to receiving any contact from her directly. Because the chargeback process has been started we will not provide any refunds for these transactions.

9/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have repeatedly asked that my information be removed from the site after instructions don't work to remove info. I have been e-mailing the "Customer Service" of this company for many weeks now. I'm done with the "Try this" "Try That". I just want this resolved. I jumped through all the hoops and still nothing has been resolved. I just want this this information removed off their site. That's all. http://www.peoplefinders.com/d/*******+*****/X-XXXXXXXXXX

Desired Settlement: I want them to please remove the information off their site. I tried to do it the way the instructions show and request. And it doesn't work.

Business Response: Business' Initial Response
We have suppressed your information as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)

9/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This is to inform you that I am not and never have been a member of your organization. I only used your service on 4/30/2013 for the amount of $0.95, which I paid. For some reason you enlisted me in your annual service, that I never agreed to. You continue to charge my ********************** account ending in **** for an unauthorized charge for $24.95 per month. I will continue to contest these charges, and if you continue, I will notify the proper legal authorities. I have notified ********************** not to authorize these charges, and they have agreed not to authorize them.

Desired Settlement: Please remove my name from your membership, and stop charging my Visa account.

Business Response: Business' Initial Response
At the time of purchase on 4/30/2013 you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your written requests via phone, email and mail we have granted eight refunds of $24.95 each. This means the only charge you are still responsible for is the initial trial membership price of $0.95. Please allow 2-5 business days for the refunds to process back into your credit or debit card. We have also closed your account.

8/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has been charging my credit card 24.99/month. I ordered no services from them & the charges are unauthorized. Company claims I have a contract- I DO NOT. I did not authorize a contract. Company credited back 6 months of hcarges

Desired Settlement: Refund of all charges. 4 months of 24.99

Business Response: Business' Initial Response
The monthly charge of $24.99 is for our PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. Our records show the 7 day trial to PeopleFinders Rewards was affirmatively selected by you on 1/11/2013 online. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eighth day and for every month thereafter. We have cancelled this membership per your request over the phone on 5/12/2013 and at that time refunded two charges of $24.99 each as a onetime courtesy. There are no other refunds available per the terms you agreed to on 1/11/2013.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) The response is not acceptable and in my view People Finders scammed me. I never heard of, nor had any interest in a "People Finders Rewards" Program. I certainly never signed up for it, nor gave permission to charge my credit card. It is not a practice I EVER do on the internet. And they have offered no PROOF to the contrary. On January 11, I looked up a phone number for $1.95. This is how People Finders got my credit information. This is fraud. All 4 revolving monthly charges by this company must be refunded.

Business' Final Response
As stated in our Terms of Use, we do not offer refunds for the product you ordered. On 1/11/2013 you provided your electronic signature by clicking "Yes, I agree to the PeopleFinders Terms of Use and Privacy Policy." After this order page and advertisement was displayed for the PeopleFinders Rewards program. At that time you have a choice between clicking on a button that states "Sign me up for PeopleFinders Rewards" or "No, don't sign me up" Our records show "Sign me up for PeopleFinders Rewards" was affirmatively selected. This advertisement states in standard text "I understand that by clicking the button below I am signing up for a 7-day FREE trial subscription to PeopleFinders Rewards. I can cancel by calling X-XXX-XXX-XXXX toll-free within 7 days. If I don't cancel, I will be billed $24.95 each month until this subscription is cancelled." We did not receive a cancelation until a phone call on 5/12/2013, five months after the membership had been started. We have granted two refunds of $24.99 as a courtesy. No further refunds will be granted.

8/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Billed 24.95 to account on 7-15 after after signed up for a three day trial. Billed 24.95 to account on 7-15-2013 after after signed up for a three day trial. Website was not clear that with a three day trial I was automatically signed up for a monthly account. No confirming email indicated that I was signed up for an account and that I would be billed monthly until I actively cancelled the account. For accounts that are for a year or more or indefinite a written contract must be provided by the contractor that indicates the length of service and cancellation requirements. This cannot be presented via a website advertisement. No such contract or notification of ongoing billing was received either via email or by letter. The FTC has also been contacted about this.

Desired Settlement: refund of 24.95 to credit card charged.

Business Response: Business' Initial Response
The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. Our records show on 8/9/2013 we received a phone call from the customer requesting to close the account. The account was closed per this request and there will be no further automatic billing. The charges are non-refundable per the terms agreed to on 7/9/2013.

8/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up to pay $.95 for 1 phone number and was charged $24.95 per month for 2 months. I was charged $24.95 for June and July before I realized they were charging my credit card. I did not use the service and was not aware that I was paying for it.

Desired Settlement: I'd simply like a refund for a service I did not intend to sign up for and did not use.

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. These charges are non-refundable per our terms of use.

8/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I want my $24.97 refunded. I ordered a report for $0.99. They charge extra to email the report, so in total, I was charged $1.94. I checked my email for the report and my receipt. I received that receipt and only to find another receipt for $24.97. I didn't order anything extra. I don't know what happened. When I asked for a refund, they said that they don't do refunds. I didn't order any $24 report, so I should get my money back.

Desired Settlement: I only want my $24.97 refunded.

Business Response: Business' Initial Response
We received your request over the phone on 8/9/2013 and issued a refund for $24.97. This amount should be shown on your credit card statement about five business days after the refund was processed on 8/9/2013.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)

8/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Billing for undisclosed CHARGES THAT DO NOT CORRELATE WITH ORDERED + DISCLOSED REPORTS. Consumers deception! Must return all fraudulent charges.

Desired Settlement: return all stolen funds.

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your request and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. Your account with PeopleFinders.com is closed.

8/12/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: People finders is a false company that doesn't help you in anyway. Doesn't give you any information to what your looking for but the one you put into it. Another word your provide a phone number it gives you just a number back and false or old name and same with the address. Then they said "Free Trial" its really to get you sign up for a account with no! access like they say because then you have to pay additional $39.95 per search. Then i ask for my money back and they say NO!All i ask was $39.95 back from their thousands of scam they do a day. what a scam!!!

Desired Settlement: want my money back !!

Business Response: Business' Initial Response
PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. We were not able to find an account using the e-mail address you supplied. Please send us your full name and/or e-mail you used to create your account at PeopleFinders.com.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) They say they can't find my information because its pretty clear they Don't want to resolve this matter. They created my account and deleted it the same day, they should be able to pull up their records and find it. If they don't that also shows poor management on their end of doing business. I also looked at the reviews which I should had done first and I'm just like the other hundreds of un satisfied customers so they sure aren't doing something right "people finders " they can't even find my account in their own system!!

Business' Final Response
Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. The email address provided in this complaint has never been used to create an account on PeopleFinders.com. Please provide the email address that was used to create your account. Or, so we may assist you directly with your concern, please contact our Customer Care. We will be able to find the charge you are referring to by the email that was used or credit card that has been billed. Our phone number is listed below. (XXX) XXX-XXXX Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

8/12/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 1. Deceptive sales practice 2. Unauthorized billing to credit card 3. Lack of notification of monthly credit card billing My Master Card was billed without authorization during the months of March, April, May, June July of 2013 in the amount of $ 24.95 actual billing dates 3/13/2013 4/13/2013 5/14/2013 6/14/2013 7/15/2013

Desired Settlement: I request refund of credit card charges 5 x @ 24.95 = $124.75

Business Response: Business' Initial Response
Hello, Our records indicate that you have already been assisted with this matter. The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. If a customer does not wish to enroll in membership they may choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership the customer will be charged each month. During that time, our customer service is available to take the cancellation at any time. Our records show per your request over the phone on 7/22/2013 your account was closed and you were granted two refunds of $24.95 each as a onetime courtesy. There will be no further automatic billing. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

Consumer's Final Response
As of 8/8/2013 Peoplefinders has refunded 2 x $ 24.95 . The total loss I suffered is 5 x $24.95. I am not satisfied with Peoplefinders' response.

Business' Final Response
As stated in our Terms of Use, we do not offer refunds for the product you ordered. As a onetime exception we had granted two refunds of $24.95 on 7/22/2013. There are no further refunds available. The account was closed on 7/22/2013 and there will be no further automatic billing.

8/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: my son, age 14 used your service for .95 cents i caught it call you all cancelled it,but i got billed again forb 24.95. i want my money back an can cancelled it NOW. AN MY MONEY BACK>

Desired Settlement: money baack now

Business Response: Business' Initial Response
At the time of purchase you chose to receive a discounted price for signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of: *People Searches - Get the facts you need to find anyone, anywhere *Email Searches - Obtain email addresses, or learn about the owner of any address *Social Profile Searches - See updates on all of your friend's social profiles in one spot *Marriage Searches - Find out if a man or woman has ever been married *Divorce Searches - Check the divorce status of any man or woman *Property Searches - Learn about any piece of property, including the current owner and value You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter. Per your written request and as a onetime courtesy, we will grant the refund of $24.95 for one month. Please allow 2-5 business days for the refund to process back into your credit or debit card. We have also cancelled your membership.

8/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I never used peoplefinder and they somehow charged by bank card two days in a row. Each charge was 50.94. Peoplefinder somehow obtained by credit card information and charged my bank card two days in a row. Each charge was $50.94. I never used their website nor used their services in anyway. I contacted my bank who is in the process of trying to credit back the money to my account and find out what happened. In the mean time I need to obtain new bank cards and will have to update this new information with anyone I have authorized to do automatic withdrawls. Thankfully this did not mess up my account and cause me to over draw. But, I think that this amount of money unexpectedly being stolen from your account could have really caused a lot of problems for a lot of people. In my eyes peoplefinder are outright thieves and if I can press legal charges I will.

Desired Settlement: I think the business should have to refund all charges that were placed on my account and any other charges that will be incurred; such as replacement card fees or late fees due to the fact that my old card number is now no longer valid. I also think that peoplefinder should have to pay something for all of the time and effort put forth on my part because they stole from me.

Business Response: Business' Initial Response
Hello, Thank you for reporting an unauthorized charge. PeopleFinders.com is a self service website therefore someone has to enter card information, create an account, and complete a purchase to be billed. We take these matters very seriously and would like to discuss this with you over the phone. Our goal is to protect your personal account and ensure your complete satisfaction. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX

8/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This business did not give me my money back after i received the wrong information from the product. 07/09/2013 i purchased this background check and the information was not correct.

Desired Settlement: i just want my 24.95 back from this website because i did not get what i should have from this product.

Business Response: Business' Initial Response
We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

8/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have made requests that my name be removed from PeopleFinders and it still appears on the web. I am the only ***** ****** in ********** *** I want to be removed from PeopleFinders.com as follows: This appears on GOOGLE search which as a WhitePages link: 1. ***** ****** in ********* **** WhitePages www.whitepages.com/name/*****-******/********** Cached 10+ items - There are 2 people in ********* **** named ***** ******. ***** D ******. ***** D ******. ********** ** PO Box ********** ** Associated people: unknown. Associated people: unknown This appears after the GOOGLE website link appears: 1)***** D ******, ********** ** Age: 63 * Email » * Public Records » * Phone » * Sponsored by PeopleFinders.com 2)***** D ******, ********** ** Age: 63 * Email » * Public Records » * Phone » * Sponsored by PeopleFinders.co

Desired Settlement: I do not know the connection with WHITEPAGES and PeopleFinders.com; I JUST WANT MY PERSONAL INFORMATION REMOVED FROM THE WEBSITES. If my name is GOOLED IT APPEARS SHOWN AS WHITEPAGES; WHEN THE GOOGLE WEBSITE IS CLICKED IT GOES TO WHITEPAGES AND THEN MY INFORMATION IS Sponsored by PeopleFinders.co PLEASE REMOVE MY NAME AND PERSONAL INFORMATION!

Business Response: Business' Initial Response
Hello, To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page. http://www.peoplefinders.com/manage/default.aspx Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you. Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response
Please find attached a MS Word document with screen prints as of today's date where Peoplefinders.com has posted my information again two times for sales purposes on WhitePages.com. I called Peoplefinders.com customer service and was told they have removed me from their database. When I call WhitePages.com they are telling me that my name has not been removed from the "ad database" where Peoplefinders.com purchased ad space to sale personal information on people. The freedom of information act did not mean that public records could be downloaded and then sold for a price! Please have my information removed from the Peoplefinder and WhitePages websites! I am the only ***** ****** in **********

Business' Final Response
Hello, We apologize for any inconvenience. We have suppressed your information again as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com. Monday-Friday 7:00AM-6:00PM (PST) Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST) Best regards, PeopleFinders Customer Care ************@Peoplefinders.com (XXX) XXX-XXXX PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

8/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 24 June 2013, I requested information on my husband ***** ** ****** through Peoplfinders.com, I requested through Peoplefinders.com on my husband ***** ** ****** which i have been trying to track down an address, Phone number for over 10yrs, for a divorce, I though by using peoplefinder.com i would finally have atleast some information for my lawyers. Peoplfinders.com states that the information would be sent to the email address that i have applied within 4-24 hrs. I checked back all i received was the confirmation of my purchase for the information, on their website you can log in to view your report when i tried to log in to the website it keep stating that my password was incorrect. I wrote down my password so I knew is should not have been incorrect. after a number of trys i request my password. and it was verified by peoplefinders.com that i was entering the correct log in name and password but it continue to state that my password was incorrect. i also tried to contact there customer service and the number seems to continue be busy. there is not other number listed. I send an email to them no response.

Desired Settlement: I only paid $3.00 for the information due to only needing limited information but what about the people whom is pay the requested $39.95 how do not receive the information that people.com promise to provide they are stealing from people and if the BBB allows this to happen then the BBB is not better then Peoplefinders.com

Business Response: Business' Initial Response
Hello, We were not able to find an account using the e-mail address you supplied. Please send us your full name and/or e-