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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
SiteSolutions.Com - Established in 1995. SEO Experts providing Search Engine Optimization services to over TWO MILLION websites. Guaranteed Google Page One placement*. Call for details. All service & support located in the U.S.
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A BBB Accredited Business since
BBB has determined that SiteSolutions.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for SiteSolutions.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Stephen Lochmiller, VP Sales/Marketing
Search Engine Optimization Services
Refund and Exchange PolicyAll services & work performed are custom programmed to meet the needs of each client's specifications. All orders are placed via written agreements which contain a No Refunds policy.
Products & Services
SEO - Guaranteed Page One Search Engine Optimization, SEM - Search Engine Marketing, SM - Social Media, VIDEO - Video Production / Webcasts. PPC - Pay Per Click. Many of SiteSolutions.Com's services supported by Google's Agency Team. *Details Call
5098 Foothills Blvd # 3136
Roseville, CA 95747 (916) 771-4756 (877) 855-2003 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (916) 771-4756(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: This company did nothing for the $399 that i spent for SEO website services. They claim to do work but it was just a bunch of ****. This compnay was suppose to do SEO work for my website. They did little to no work, They made promises that gave a guarantee that they did not honor. The SEO work was nothing more than a scam to get my money, they claimed they uploaded some keyword to my website and did research work. THey did not do any reports to prove that they did any seo work, tey did not provide any keyword ranking reports. They basically took my money and told me to do all of this work myself and that my site word get ranked. They did not honor their money back guarantee. I am going to make sure that I make a formal complaint on every internet website to make sure that everyone know that this company is a scam.
Desired Settlement: i want a refund of my $399.
Business' Initial Response
Problems with Product/Service
Read Complaint Details
Complaint: Site solutions failed to deliver the services they said they would I contacted site solutions about doing some search engine optimization on my website to help my search results with Google. I signed up with them on or around May of 2011 after they told me that there services would provide me with the results I was looking for. When Site solutions took over my search engine ranking actually went down. They told me I had to rewrite my site so I paid them to do so. That did not help my ranking I contacted them later in the year about the status of my site they told me that I should upgrade my service to a higher level to move the SEO process along so I upgraded my service. Months went by with no results so I contacted them and the response was that they were going to take it upon themselves to cancel my service. The other day they sent me an email saying that they had an engineer look at my website and they found a bunch of problems with it. I have asked them multiple times if there is a problem with my site and they said no. After I started questioning their services they are quick to backpedal and drop me. I have asked them for a refund because I feel I was not provided with the service they said they promised to give me but they refused the refund. I have gotten no proof of any of the work done on my site and I have spent thousands of dollars with them. I have ALL correspondence between myself and site solutions since I have started with them. I also have done some research on the company and there has been numerous complaints lodged against this company including with the better business bureau
Desired Settlement: I would like a full refund of the money I had paid site solutions. Like I said before I have all emails and online chats that I have had with site solutions that will prove there neglect in this matter
Business' Initial Response
|5/9/2012||Problems with Product/Service|