BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Pre-employ.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Pre-employ.com, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Robert Mather, President Ms. Deanna Marquez
Screening - Background & Employment
Alternate Business NamesMy Background Check.com
Products & Services
Pre-employ.com, Inc. provides pre-employment screening services.
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: The site MyBackgroundCheck.com promises to show you what your background check looks like. NOT true. The site sent me an e-mail to let me know my Background check was available. Upon login, It just indicates that it is "complete" and there is no data whatsoever. I cannot tell if anything was actually done, it just says, "complete." I e-mail them, they respond saying to call them. I call their telephone #, and extension, in any combination, and they just say to leave a message. I completely believe this is a scam.
Desired Settlement: a refund, or an actual copy of a background check showing what actual employers would see if they ran a background check on me.
Consumer's Final Response
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: I was overcharged for services requested. Items that appeared as $0 during the order were charged for. On April 30, 2013 I completed a request for a background check for volunteer work. The company that I was volunteering with had an agreement with MyBackgroundCheck and that is who I was told to go through. I completed my order and at the screen where it asked for jurisdictions for crimincal background check I asked for the jurisdictions I lived in previously. All areas appeared as $0.00. I authorized the payment for $24.95 and when I received my emailed receipt it indicated that I was charged $62.95. I emailed the company and got no response. I then found a phone number and called on May 7, 2013. I was told that the difference would be refunded. I also questioned why my background check was not completed as the company I was volunteering for ***** to ***** a resource for families with premature children) was told that if the check was not completed within 3 days it would be free and it was over a week. Mysteriously I received an email a few minutes later advising me that my background check was completed. I was told that there was a "glitch" in the system that sometimes caused billing errors such as this. That day I received an email indicating that no refund would be issued. I wrote back and advised that I spoke with someone and that they indicated a refund would be issued. ***** then emailed me back indicating that I spoke with her and that it was sent to her supervisor. I again waited and heard nothing. On May 31, 2013 I followed up again and told that this was given to the owner for his approval. I have not heard anything since that date. Order information- Full Name: ******* ******** ***** Order ID: XXXXXXX Order Date: 4/30/2013 Amount Charged: $62.95 Package Ordered: Volunteer Background Check Order Code: *****
Desired Settlement: Based on the agreement with the volunteer agency I would like a full refund. If that is no possible I would be happy with a refund of $38.00, the difference between what I agreed to pay and what I paid for this service.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|5/29/2012||Problems with Product/Service|
|4/24/2012||Problems with Product/Service|
|2/20/2012||Problems with Product/Service|
|11/14/2011||Problems with Product/Service|