This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Check-Point.com, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Liz Treto, Client Relations Olga Filev, General Manager Ms. Gertrude Sahlbach, Owner
Screening - Background & Employment Screening - Tenant
Alternate Business NamesCheck Point Checkpoint
THIS LOCATION IS NOT BBB ACCREDITED
1911 Douglas Blvd #85-202
Roseville, CA 95661 (888) 534-1233 Directions
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Additional Phone Numbers
- (916) 855-5472(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I have requested a copy of my credit report that was pulled / resold by CHECK-POINT tenant Screeners 3539 BRADSHAW RD # B-307 on Feb 7th 2012. I was told by my landlord who received a copy of this credit report that I had to pay a much higher deposit than the advertised deposit and more than other tenants I know who live here who have a lower credit score than me. So when I contacted them directly in Feb 2014 to obtain a copy of that credit report so that I could understand why I have been required to pay double the advertised deposit price they first sent me a copy by email and then quickly called me back and said "No, I'm sorry we have been asked not to give you a copy of your credit report." ?! What? I explained several times by email and certified mail that under the FCRA I am entitled to obtain a copy of my credit report especially if it is being used against me which I was told by my landlord by email that it was.2 days later my landlord emails me: "I know you have been in contact with the screening agency we use and they have sent you a letter pertaining to your request. I double checked our records and on 2/7/12 your credit score was 553 and the recommendation from the agency was to deny your application. "I never told him I contacted them. So obviously he has been in cahoots with them to make sure they don't give me a copy of that credit report. Because it would show that he discriminates unfairly on who pays what deposit amounts.Additionaly, This company ( CHECK-POINT) are resellers of information and profit from selling my personal information. This is alarming and a VIOLATION OF PRIVACY and I was not informed when I signed an application or lease that my personal information would be resold. I feel extremely violated. My personal information is my PERSONAL INFORMATION!! and should not be sold to companies for profit!
Desired Settlement: I WOULD LIKE A COPY OF THE CREDIT REPORT FROM FEB 2012 that they have on file and I would like my information deleted from their system and NOT RESOLD OR DISTRIBUTED IN ANY WAY. I would also like to know how my landlord came to know that I contacted them this year to get a copy of that report???!!!! SO MANY VIOLATIONS OF PRIVACY!!! I want my information off their system for good! This is completely unjust!
In response to this complaint, Ms. ***** is not a customer of CheckPoint as she has not established a business relationship with our company. CheckPoint has a business relationship with the apartment complex where Ms. ***** has applied to live in February of 2012. Based on some of the details of her complaint, it also seems that Ms. ***** is not fully informed of the nature of our business.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved