If yes, click here to login.
BBB Accredited Business since
Phone: (916) 515-1790 1911 Douglas Blvd Ste 85-380, Roseville, CA 95661
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Roof Guys meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Roof Guys include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 625052.
Type of Entity
Business ManagementMr. Brian Warren, Owner
Roofing Contractors Contractors - General
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
1911 Douglas Blvd Ste 85-380
Roseville, CA 95661 (916) 515-1790 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I hired ***** ****** under his company Roof Guys to repair and recoat my roof when I first purchased my home. It was to seal and make leak proof, I paid $3500. The job was not completed properly and we had leaks within days. We gave him the chance to make right, we have yet to have a leak free roof, going on 2 years. EVERY rain we have leaks and repeat leaks. He doesn't answer phone calls or return emails. He comes out and "fixes" the leak the first rain after it's leaking again.
Desired Settlement: Replacement or refund in full plus damages
Business Response: On October 18, 2012, **** ******, a realtor called for a roof inspection on **** ******* **** *********** ** *****.
The roof was a flat cap sheet roof that was approximately 15 years old and in poor condition. A roof replacement was recommended to Ms. ******.
She asked for a repair estimate that would include a two year certificate of warranty. Repairs were made to the roof for $3,500 and a two certificate of warranty was issued on November 10, 2012.
The two year certificate of warranty states . . . should any leak occur, Roof Guys shall repair the roof leak at no charge. . . In no event whatsoever, shall Roof Guys be liable for any personal injury or interior damage that occurs as a consequence of a roof leak.
** ******** contacted us in February, 2014. Her roof was leaking below the air conditioner and at her fireplace.
Repairs were made to the roof several times. In the spirit of good customer service, repairs were made to her ceiling, even though the 2 year cert. expressly stated that we were not responsible for interior repairs. The ceiling repair cost my company $600 in labor and material.
On June 25, 2014, I recoated the entire roof and performed new seam repairs at all laps. In the spirit of good customer service, I extended her certificate of warranty 6 more months to get old roof through one more winter. I explained to her hustband that her roof is 18 years old and needs replacement.
It appears that an air conditioner repairman damaged her roof after the summer repairs. A toe kick was noticed which made a small tear in the roof.
Last month, in December, 2014, I applied a new coating and provided a commercial dehumidifier to dry her ceiling. It rained over an inch after the final repair.
On December 21, 2014, ** ******* email me to say, "*****, your most recent patch job seems to have fixed these two leaks for now."
My company spent over $2,200 in labor and material to recoat and repair the roof a second time.
I stand ready, willing and able to service the roof until when her extended certificate of warranty expires.
I've attached supporting documents and emails.
I am rejecting this response because:
Problems with Product/Service
Read Complaint Details
Complaint: Won't respond, work unfinished,will not do as contract states, ignores me, makes excuses, gives me the run around.
Desired Settlement: Call and resolve issues with roof as it still leaks.On contract states that he will repair the roof if it leaks at no charge. He did everything to the roof except repair the leak.Roof leaked the first storm in the same spot. I want it fixed.
Consumer Response: Consumer states that during the storm business did come out to stop leak. On January 9th business came out to redo the initial job. As of today consumer is satisfied. Business has been in constant contact and been very attentive to consumer concerns.