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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Roof Repairs: Roof Leak Repairs: Roof Certification: Seamless Gutters Sales & Installation; Gutter Guard Sales & Installation; and Pigeon Proofing.
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A BBB Accredited Business since
BBB has determined that Roof Doctors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Roof Doctors include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 896271.
Type of Entity
Business ManagementMr. Adam Wilfley, Owner Mr. Craig L Young, Vice President / Owner Mr. Craig Young, Marketing Director
Roofing Contractors Contractor - Tile Roofing Roof Cleaning & Stain Removal Gutters & Downspouts
Method(s) of PaymentCash, Check, Credit Card or Debit Card
Refund and Exchange PolicyWe provide a one-year warranty for materials and labor on all of our repairs, subject to the terms of our Roof Estimate and Roof Report signed by the homeowner before the repair is performed. We provide a two-year warranty for materials and labor on all of our repairs, subject to the terms of the our Roof Estimate and Roof Report signed by the homeowner and our Roof Certification Leak Warranty issued to the homeowner.
Alternate Business NamesWilfley Enterprises Inc dba Roof Doctors Wilfley Enterprises, Inc.
Products & Services
Roof Doctors specializes in roof inspection, roof repairs, solving roof leak problems, and issuing roof certification.
Industry TipsHiring a Contractor in California: Essential Tips
8430 Madison Ave
Fair Oaks, CA 95628 (209) 957-7663 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (209) 957-7663(Phone)
- (800) 913-1180(Phone)
- (800) 913-3239 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: unable to schedule appointments 2 year certification was given so that the rood wouldn't leak. the roof leaked within 6 months of home purchase. & again the next year. called for appointment was told they don't make appointments. They did provide me with a number for the inspector to set something up with him He was reluctant to provide time frame for his arrival. An entire day is wasted waiting for someone to come. which he did come... at the end of the day. Had I known that other errands & appointments could have been completed. This is not the 1st time this has happened since the roof continues to leak due to poor inspection & repair of existing leaks. Had we known that this roof wasn't going to make it. we could have add a construction loan on top of our home loan & replaced the roof. but as it is with the continued leaks it jeopardizes the remodel work done on the interior of the home
Desired Settlement: proper roof inspection & all leaks repaired so that the roof certification is true... the roof won't leak & an additional 2 years on the certification to make it an actual representation of work done
Initial Business Response