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BBB Accredited Business since

Porter Roofing

Phone: (800) 589-5979 Fax: (916) 990-0791 View Additional Phone Numbers PO Box 4929, Auburn, CA 95604 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Porter Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Porter Roofing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Porter Roofing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 20, 2000 Business started: 01/01/1991 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 615176.

Type of Entity

Sole Proprietorship

Business Management
Mr. David Porter, Owner
Contact Information
Principal: Mr. David Porter, Owner
Business Category

Roofing Contractors Commercial Roofing Contractor - Metal Roofing Roofing Service Consultants Contractor - Flat Roof Gutters & Downspouts

Products & Services

Porter Roofing specializes in roof installations, repairs and inspections for both residential and commercial consumers.

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Additional Locations

  • PO Box 4929

    Auburn, CA 95604


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/17/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: New roof and gutters installed this year. Problem with water following recent storm overflowing. Complaint issued 5 days ago and following emails, voice messages, communication wi,th reception providing details of complaint, unable to get a response from the ***** ***** *****r or technical sale by the name of ***, neither have responded I have repeatedly asked for someone to make an appointment, but unable to get a response

Desired Settlement: Immediate response for the company to set up an appointment with the owner ***** *******

Business Response:

Hi ********,  

    My sales rep, *** ***** and I met with *** ******* the day after he filed his complaint.  *** ******* had leaves in his gutters prohibiting them from flowing properly. We unclogged  the gutters for *** ******* and have parted on good terms. 

Thank you for your help in this matter, 

***** ******

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.