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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Four Seasons Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Four Seasons Roofing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 659073.
Type of Entity
Business ManagementMr. Terry L. Taylor, Owner
Roofing Contractors Commercial Roofing Gutters & Downspouts
Industry TipsHiring a Contractor in California: Essential Tips
11 Commerce Ct. Ste. 1
Chico, CA 95928 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Balance of statement is incorrect. Roof was started 7/2012. Bulk was done and repairs made by 9/2012. Statement was sent 10/2012 with Late charges and an additional $140.21 charge. Charge was 3x what it should have been so I questioned it with my payment short the additional amount and the late charges. 4 seasons waited 10 months to respond. At the point there were 4 additional late charges. The roof was still not complete. 4 seasons sent a person to finish the repairs 7/2013. Repairs were complete. 4 seasons waited 4 months to send a statement to me. 2 more late fees were added. I have agreed to pay the original $140.21 even though it was an inflated bill. My billing contact **** will not even listen to me trying to explain. She doesnt care and just wants to argue. All I want is a corrected Invoice and I will pay it, but she will not even listen to reason. All of the late charges were unearned. I believe that the invoices were not sent just to add the late fees. The additional work bill should have been around $50. I Know what work was done.
Desired Settlement: I want the invoice sent for the amount of $140.27 to settle this.
Final Consumer Response
Problems with Product/Service
Read Complaint Details
Complaint: 30 yr roof/all new flashing installed 4/2010. Flashing not properly installed/sealed at skylight & fireplace-leaking in house. Neglects to do repairs Four Seasons Roofing 4/12/2010 Contract "We will tear off existing roofing to bare sheathing and inspect for dry rot. over clean solid roof sheathing, we will apply one layer Type #15 ASTM felt membrane, two layers @ low slope areas, Followed by: Option #2-30 year dimensional shingle using hi-profile hip & ridge pieces. Shingles manufactured by Owens Corning. We will replace all flashings. This bid includes the clean up and removal of all roofing debris from Job site." Following new roof & flashing installation, there have been repeated leaks at dining room skylight area. On Sept 22, 2013 there was a rainstorm, during which water was observed running down the face of the chimney brick inside my living room. We called ***** ******, owner of 4 seasons roofing, who said to call the office Monday morning & they'd come out to repair. I called & told man who answered the problem & was told they'd schedule it. I called back afternoon to see if scheduled & described the problem to woman who said she would make note and make sure the man I spoke with had all the details. I let her know I would be leaving town Thursday night & needed them to come before that. I called again Wednesday and she said it was scheduled for Saturday, & I repeated what I'd like them to look at(flashing at fireplace, flashing at skylight, & loose shingle)since they insisted on coming when I couldn't be home. Received msg from worker Sat. saying he couldn't do anything if I wasnt here to tell him what needed to be done. I called upon return, 10/7/2013 & was told I must re-schedule which I did, asking that they come on my lunch or after work if possible. Called Wed & they seemed surprised to hear of water inside house; said they'd be out to take care of it. Called Friday & she said they couldn't schedule me at lunch or after work so didn't schedule me. I told her just have someone come out and call when they were on their way. It rained again Saturday. Damp on bricks when I woke. I called Monday the 14th and asked when they will be out, whereupon she said, "are you scheduled?" I let her know I'm very upset and will be contacting the BBB with my complaint and serious displeasure at their not standing behind their work.
Desired Settlement: Repair or replace flashing and/or roofing as necessary to eliminate leaking. And address loose, lifting, or cracked shingles to insure integrity.
Initial Business Response
Read Complaint Details
Complaint: Not only did person come 40 minutes late, but did not speak any English. We found it very difficult to discuss with him the problem, so we spoke in sign language and I put the few words I knew in Spanish and pointed to the leak. He looked at the valley from the front deck and did not see any leak, as he signaled to us..."nothing." Then he asked if there was an attic...I showed him where it was. He needed our ladder to lift up the cover and could not go in as it was blocked by the chimney. He indicated by hands that the way was blocked. He went back outside and looked at where the leak was coming from and said we needed to call a plumber...in Spanish. That much I got. He said there was no roof leak. Not satisfied with that, I called ******* Construction and he showed up the next morning. ***** and **** climbed up onto the roof and noticed a vent not sealed. They cut a small hole in the ceiling and noticed it was wet, directly under the vent. They patched the vent hole and the charge was $78.00. They will reseal the ceiling hole after the rains come and assure us the hole is sealed. Four Seasons wants to charge us $100 and they advertise Free Estimate. It is in all of their ads. Their man did nothing. Had no knowledge of having any license when asked and took less than 15 minutes to find nothing. I called Four Seasons Roofing and they did not call back as they said they would. I called them 3 times today and the bookkeeper said that was the charge and "what did you expect, for us to come out for nothing?" Well, for a free estimate,,,yes. ******, the bookkeeper said she would speak to the owner, **** and call back. She did not. I am thinking this company is bilking other seniors on this free estimate charge. We feel nothing is due Four Seasons.
Business' Initial Response
Problems with Product/Service
Read Complaint Details
Complaint: The owner yelled, barked and used intimidation towards me right in front of my wife and baby to avoid dealing with a problem we had. I used four seasons roofing and was fairly happy with the work except for a problem with the roof which was put on our garage. The cross beams collapsed with a heavy load placed on top, and nothing was done by the workers until it collapsed even though they noticed it bowing. I was instructed by the several people working for the company to discuss it with the owner. The owner yelled, barked and used intimidation towards me right in front of my wife and baby in an attempt to intimidate me and make me pay without making any further issue with the problem we had. Well, it worked. There was no way I was going to stand there and take it from this hot head any longer. I had to send my wife and kid out of the building due to his loud, threatening manner. I felt his intimidation and threatening manner was for the purpose of keeping me from discussing his negligence or any possible compromise to what I had to pay out of my pocket to fix the damage caused by his work.
Desired Settlement: The company should be responsible for paying on the damages they caused. This doesn't even compensate for the amount of stress involved after being yelled at and intimidated in front of my baby and wife.
Business' Initial Response