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Phone: (916) 685-6147 PO Box 191575, Sacramento, CA 95819
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Crocker Roofing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 425766.
Type of Entity
Business ManagementMr. Cody Crocker, Owner
Roofing Contractors Gutters & Downspouts
Alternate Business NamesCody Crocker Roofing
Products & Services
Crocker Roofing specializes in commercial and residential roof repair.
Industry TipsHiring a Contractor in California: Essential Tips
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 191575
Sacramento, CA 95819
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: My roof was installed in 2008 by Cody Crocker Roofing for the previous owner of my house who is now deceased. I am seeing some water spotting on my ceiling. I tracked down the permit with the city and found that Cody Crocker Roofing did the installation and the roof was still under warranty. Long story short, within the last month I have called and left multiple voicemails on every phone number listed online for their bussiness and I have not received a call back.
Desired Settlement: Fix the roof very soon.
Business Response: We apologize to the customer for the slow response time. Our business in Sacramento has been essentially shut down for several months now. Still, we would like to resolve this issue if, in fact, the roof is leaking and under warranty. I will contact the owner via E-Mail this week for more information on their concerns. Thank You.
Consumer Response: I am rejecting this response because: I still have not heard back from the company except by email on 4/9/14. I responded to the email and called the phone number he left but the number was disconnected. I have not heard a response back yet.