This Business is not BBB accredited
Commercial Appliance Service, Inc
Phone: (916) 567-0203 Fax: (916) 567-0266 View Additional Phone Numbers 281 Lathrop Way Ste. 100, Sacramento, CA 95815
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Commercial Appliance Service, Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Todd Eichman, Owner Jim Mucher, Service Manager
Refrigeration Equipment - Commercial - Sales & Service Refrigeration Equipment - Supplies & Parts Appliances - Small - Service & Repair
Products & Services
Commercial Appliance specializes in O.E.M. parts distribution and factory authorized service for the Food service Industry.
THIS LOCATION IS NOT BBB ACCREDITED
281 Lathrop Way Ste. 100
Sacramento, CA 95815 (209) 234-0200 Directions
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Additional Phone Numbers
- (209) 234-0200(Phone)
- (800) 464-2222(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Company came out to repair an appliance. Did not do proper repair and we had to call them back. Charges us traved Charged us travel time for 2 trips In January 2012, we contacted company to come out and repair out ice manchine. Came out and charged for travel time plus parts and labor. The ice mahcine stopped working the next day. They came back out and said it was a different part that was causing the issue and again charged us travel time, plus parts and repairs. In addition, after requesting a credit card of a former employee be removed from their file, this Company continued to rack up over $1000 worth of charges on this card. This happened not once, but TWICE. When the issue was brought to the Company's attention, the response was that "accidents happen". There was no apology or acknowledgement of the fact that someone completely unrelated to the Company was charged. Not only is this an awkward situation for the Company and former employee, but completely unacceptable that despite multiple requests to delete that credit card information, it was not.Yesterday, same problem with the machine, they came out today June 27,2012 and charged us travel time, parts and labor. Machine is still not working and they advised they will charge travel time to come out again. I stated that if the problem had been diagnosed correctly the first time-the additional trip would not be necessary. The Customer Service rep, ******, was rude and unprofessional and told me to call another company.
Desired Settlement: I feel because of their incompetent service techs and the fact they did not fix the machine on 6-28-2012, which was a repeat occurence with this company, we should not be charged for this service.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.