This business is not BBB accredited.
Phone: (209) 832-5956 Fax: (209) 833-6390 22900 N.MacArthur Dr., Tracy, CA 95376
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that <em>lowered</em> the rating for The Coachworks include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for The Coachworks include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 222450.
Type of Entity
Business ManagementMr. Jeff Sutherland, Owner
Recreational Vehicles - Repair & Service Auto Body Repair & Painting Auto Customizing Auto Repair & Service
Products & Services
The Coachworks specializes RV and auto body collision repairs services.
Industry TipsAuto Repair - Road Signs of Good Business
THIS LOCATION IS NOT BBB ACCREDITED
22900 N.MacArthur Dr.
Tracy, CA 95376 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Coachworks, *** **********, agreed to paint my 1966 Chevelle Malibu 2dr to my 100% satisfaction. It was a long-term project at which he failed. Coachworks, *** **********, agreed in 2007 to paint my 1966 Chevelle Malibu 2dr to my 100% satisfaction. It was a long-term project at which he failed. He did not complete the job, no chrome, no windows, and in addition after the 6 year project was supposedly completed he had lost many parts. I paid him over $13,600.00 for the paint job and an extra $1,134.26 for parts he said he needed but to my surprise he never bought. I have asked ** ********** for the return of 40% of the $13,600.00 and the $1,134.26 for parts he never ordered. He has failed to respond to my emails and certified mail.
Desired Settlement: I have asked ** ********** for the return of 40% of the $13,600.00 and the $1,134.26 for parts he never ordered. He has failed to respond to my emails and certified mail.
Initial Business Response
As yet I have NOT heard a single thing from **** ********** or anyone from The Coachworks in Tracy, CA regarding my complaint and demand for restitution. I have sent a letter, certified - return receipt requested, but Mr. ********** has so far refused delivery and has not picked it up from the post office.
Business Response: Mr. ******* sorry for the Delay in responding as I moved the shop in June and did not see your email tell I received A letter from the BBB.I sent a copy of the est.as you can see on the est. it was for a two stage paint job.you picked out a tree stage color which I explained to you was more materials & labor.I only charged for the extra materials.I sent a copy of the receipt for the powder coat. the est. said frame I also did the rear end & some brackets no extra charge.and a copy of the receipts for the parts you wonted to replace.I was never supposed to assemble other then sheet metal latches & door & trunk seals.You saw the car before you moved.I was finished at that time.You were vary happy with the job.Then I stored it for 6 Months under a cover in a separate building tell **** was ready to work on it and he said I was not done with it. **** Has been Lying from the start!!!. I fully intended on checking it over before it was sent to you but no one told me it was going. you know I would have fixed it wen it was hear. It is obvious to me that **** was hiding the damage from me .A call to talk to me before it left would have solved the problem. Your car left my shop over a year ago and any damage was caused in ****s shop or in shipping. although I would Like to help the car would have to be here. It never should have gone out to you in the condition you described.
Following is my response to Coachworks which I CC'd to ************************ *** ********************
1. When you chose the color you were told it would be a 3 stage paint and the materials would be extra. The estimate calls for a 2 stage, you were given the option to choose a 2 stage color and you said this is the color you wanted and you would pay the extra.
Mr ********** failed to complete the job that I paid him a more than fair price to do, and I have quite a bit of proof to substantiate that claim. To date, I have not heard a word from Mr. ********** admitting that the job was incomplete. He has made no attempt to settle the matter. Therefore at this time, I am renewing my complaint with the BBB and my demand for the refund of 40% of the payment for the original paint job, $5,440.00 ($13,600.00*40%=$5,440.00), plus the extra money I gave him to buy parts which you never bought, $1,134.26, for a total refund of $6,574.26.