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BBB Accredited Business sinceAdditional Locations
Phone: (530) 751-7040 Fax: (530) 751-7035 1110 Civic Center Blvd Ste 102, Yuba City, CA 95993 View Additional Web Addresses
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Trident Investment Corp offers Residential and Commercial Property management and remodeling services.
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A BBB Accredited Business since
BBB has determined that Trident Investment Corp meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Trident Investment Corp include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
The number is 00619094.
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 334562.
Type of Entity
Business ManagementMr. Dennis McNeil, President Ms. Ruth Browning, Director of Operations
Property Management Real Estate Services Landscape Maintenance Contractors - General Home Improvements - Additions Remodeling Services Mold & Mildew Remediation
Alternate Business NamesTrident Property Management and Maintenance
Products & Services
Trident Investment Corp specializes in property management and real estate related services.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
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Complaint: On April 16,2014 I did a walk through of one of their properties. I asked if the residence had ever had an issue with "bed bugs" and or "cockroaches" I was told no.After deciding that this was a clean safe place for me and my children, I submitted my application. within a few days I was approved, I put my deposit down that Friday and the following Thursday I came in to sign all the necessary paperwork and pay the remainder. I was given my keys on April 24th and I began to move all of my stuff in the next 2 days. The first night I stayed there was Saturday the 26th. My sister and I went to sleep around 3 am and we awoke around 7:45 the following day which was Sunday the 27th. We both within a matter of hours received an extensive amount of bites due to a bed bug infestation. I immediately called the emergency number and was told I would have to wait until Monday morning. First thing Monday I called and spoke with the Manager of Trident,******. I let her know the situation and just how bad it was. within the past week, myself and my 3 small children were left homeless. I had to receive medical attention due to the swelling and reaction from a few hours of sleeping in my new home. It has been well over and week of dealing with the manager and pest control.Finally Friday May 2nd I went in while they sprayed. I was told it would be safe within a few hours and I could bring my children and we could stay. I decided to wait 48 hours just to be sure. I returned to my residence on Sunday May 4,2014 at 2:30 pm and began to look around and vacuum. once I got to my room I saw the huge amount of infestation along my bedroom wall. They're were several nests and still many live bugs. I gave them all my money to move in and in turn have been tossed around with unanswered questions. The manager has not met with me like I had asked several times. She told me I would receive renters credit. I have been homeless and left with nothing and nowhere to go. I just hope that someone doesn't make the same mistake.
Desired Settlement: I would like a refund of the money I paid to get into my place, as well as the receipt I submitted for the items I needed to purchase to save my mattresses. I would like my lease to be dismissed and all of my belongings cleaned and heated and moved out of my apartment. If this is not done I will have no other option than to seek assistance.
Consumer Response: Trident property management and I have settled. They have released me from my lease, refunded my money as well as given me $1000 for my trouble. They had me sign a contract stating I forgo any rights to taking any further legal action against them and the owners trust fund. I just want the nightmare to be over and I will never again step foot near trident property again. They caused me to be homeless for 2 weeks until they decided to settle. It's been horrible. And the manager was extremely unprofessional. She tried to tell me she had given me the entire amount I had paid trident... which was 912.38 and she tried to give me 699.00 after debating for a few minutes she said she had proof that she had paid me the additional money. She came back and said we will have the remaining balance owed to you in a check tomorrow. I went yesterday and gave back my key and than she handed my check. The issue is now resolved but business wise they are horrible.
Read Complaint Details
Complaint: They are trying to charge me for days that i wasnt living in the apartment and for carpet cleaning when the carpet wasnt cleaned before i moved in and also were cleaned in november when i had to vacate for 3 weeks while interier roof repair was done
Desired Settlement: just for me not to be charged extra im not looking for money
We have thoroughly reviewed the claims made in comparison to the tenant's file. This review included the tenant file, the rental agreement, photographs, inspection reports, and receipts for expenses charged to the claimant. We have determined the complainant was accurately charged to fulfil the terms of the contract.
Specifically, the contract required a thirty day written notice to vacate. As such, rent was charged for the period of thirty days from the date the complainant’s thirty day notice of intent to vacate was received.
In response to the issue of carpet cleaning charges, the complainant was charged to have the carpets professionally cleaned as outlined in the rental agreement. The Cleaning Standard Addendum of the rental agreement states the following in regard to the tenant's responsibility at the time a property is vacated: "Carpets: Vacuum (including around baseboard edge). A licensed and insured carpet cleaning company must professionally clean carpets. If you arrange to hire a professional service to do this, be advised that you are financially responsible if the carpet is damaged, in any way, or cleaned improperly. A receipt for the carpet cleaning must be provided to management at the time of your move out inspection. See manager/management office for company recommendation, if desired." The complainant did not provide a copy of the required receipt evidencing the carpets had been cleaned after the property was vacated. As a result, the carpets were professionally cleaned and the cost charged to the complainant.
Both charges are within the scope of the rental agreement and permissible by state law.
Problems with Product/Service
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Complaint: Representatives of Trident have ignored my concerns and multiple requests for resolutions. They are unable to meet with me or return phone calls. Issues pertaining to: 1. Property Manager identified potential candidates that did not meet Trident's credit policies and had questionable income verification documentation. 2. Multiple requests were made of me to accommodate pets and negotiate on tenants with credit issues and offer a move-in incentive (2 weeks free rent) and a reduction in monthly rent amount. I accommodated all requests. 3. Despite the above accommodations, there was a 90-day delay before finding a suitable tenant. 4. Company required deep cleaning of home (using Trident's recommended vendor) and carpets before they could take over as Property Managers and show the house to prospetive tenants. After tenants moved in, I was advised that they I would be charged $50 to clean the property. I advised that this was unfair as I left it spotless at hand-off. I was advised by the property manager that I was dirtied during showing the property to prospective tenants. Requests for refund were originally ignored and then ultimately denied with no explanation. Invoice had not been provided demonstrating actual cost vs. what I believe to be an inflated cost that benefits the property management company. 5. Despite a thorough walk through upon hand-off of property, charges for eroneous repairs, replacement of light bulbs and air filters were applied. Requests for refund were originally ignored and then ultimately denied with no explanation. Invoice had not been provided demonstrating actual cost vs. what I believe to be an inflated cost that benefits the property management company. 6. Paperwork pertaining to lease agreement, full list of tentant names occupying the property, addendum to lease to include original expectation that tenants are obligated to provide landscaping services (for both front and back yards) and confirm company name/info that it has been secured with, was not readily provided despite multiple requests. 7. Numerous messages were left for Trident President, ****** ******, requesting assistance with issues and resolution. To date, he has not returned my calls. 8. Multiple requests were made to Property Manager regarding expiration of contract - clarification was needed to confirm the contract is based on a 12 month cycle and not a 13 month cycle. An explanation was provided the the previously assigned Property Manager requested I initial the contract with the change date since the contract was initiated in August 2012 and not June or July. Despite this information and the fact that 12 months equal a one year term. I was advised that my contract would end on August 31, 2013. Multiple requests were made to receive confirmation of a 12 month contract. Trident finally responded with advising that they were agreeable to terminating the property management agreement effective 1/31/13. 9. I made a request to meet with the property manager and/or her manager at the property so I may enter into a lease contract directly with the tenant and conduct a walkthrough at time of terminating the property management agreement. I was advised that neither the property manager or her manager are available to meet with me. 10. A request was made in response to the above to send a delegate in lieu of the property manager or her manager and to provide me with the contact information for the tenants. I advised that I was unable to agree to termination of the property management agreement until an appropriate hand-off and new lease was put into place as this ensured my protection and that of my property. I am awaiting the company's response on this item. 11. The company has failed the terms of this contract on numerous occassions, does not send me monthly statements unless I request them and charges me for monthly service fees in the months of August, September and October that did not apply as there was no tenant. I requested a refund and was again, ignored, then denied with no explanation.
Desired Settlement: Refund for all eroneous charges and those that I disputed based on the above information. Wilful coordination from company to ensure an in-person, appropriate and thorough hand-off of keys, deposit funds and lease/tenant contracts as well as a walk through of the property before I can engage in a new lease with tenant. Tenants' contact information and assistance with contacting tenants to schedule a meeting to conduct a walk-through and sign new lease. Professional response to telephone messages and issues raised.
Business' Initial Response
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Complaint: did not honor either of their move-in specials or inform me of time limits $99 move-in Special $300.00 Deposit ************************************* That is what I was told in June by ***** from TRIDENT Property I am on Sec. 8 housing so we have to obey their rules which are not hard to do and on a fixed income of $876.00 a month. The first set of paperwork I sent to Yuba City where lost in the mail, bank account information, drivers license, SS number,a $10.00 personal check and a $15.00 money order. .Sent second set, I am approved so I have to send a check for $300.00 for deposit and it will be cleaned and ready for me. Between ***** taking a leave for her knee, ******* taking over and my Sec. 8 worker the whole moving experience took to long and I did not receive any specials Trident had a 2 week free rent even on the 27th of July when I finally singed the lease for 1 year. On that day I found out that to move in would be $525.00 from thinking I am paying $99 to getting a money order for $525.00 put me in shock but time had run out I had no more time to look so I signed and paid of course they said no money back just credit. I never know how much credit I got what Sec.8 paid nor what was expected from me. But I do receive a nasty phone call telling me I have a 3 day to pay or move and one to Sec.8 also and that I owed $145.00 rent for Oct.. So I had to get a direct deposit advance plus a $15 charge so I could stay .On Nov 1st they will take it out of my check and then on the 3rd I'll be paying out $195.00 for rent sure doesn't leave much to live on. I feel that I did all that was required of me in this move and that there shouldn't be any reason for me not to get the $99 special they said they held it for a month for me it was empty for 9 months and it showed. I feel that they owe me not only the $99 special but the cleaning and repairing I did to make it liveable for me and an apology for the way they treated me and the disrespect they showed. I sent photos so they could see my house who would put bright green spray paint on chips in the kitchen avocado sink? ****** ******
Desired Settlement: i feel that for all the stress and expences involved in this move they should fix the things that are not right in the traitor pay me for the work I've done cleaning, caulking, painting and yard work. I feel that everyone was rude to me and I jumped though ALL the loops that was asked of me so maybe me not paying any rent until 2013 might make me feel a little better. Thank you
Business' Initial Response
Problems with Product/Service
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Complaint: Failure to have our AC fixed in a timely manner& negligence and/or insensitive to our uncomfortable living situation. As of 11/7/12 our AC isn't fixed Around Oct/17/12 our AC stopped working. One that early evening when the AC went out it had this weird burnt smell and wasn't kicking out cool air anymore. Around Oct 18th or 19th my husband Kris who is Active duty military called and left message for Tina regarding the AC issue. Tina NEVER once called us back regarding that Oct 18th/19th phone call. I believe I called Tina on Oct/23/12 first thing in the morning because it had rained early that morning and the house was really cold. We turned on the Heater and it had this weird strong burnt smell (similar to the smell when the AC stopped working)and we weren't too sure if the heater was properly working or not. That same morning Tina discussed how that smell was normal since the heater hasn't been on in a year. But to make sure there isn't a problem or whatever she put in a work order for someone to come check it out. Well ironically, these two guys showed up the same day within less than an hour from getting off the phone with Tina. While I had Tina on the line I asked her why she hadn't returned our from call from a few days prior and if the guys who were coming can go ahead and it fix when they evaluate the heater situation. Tina basically said that they don't normally fix AC's in the fall when it is cold. Because it got cold after we placed phone call. It was only cold like two days that week because it rained and it was windy. We've been suffering in this hot house temp ranging 78-81 degrees with ALL windows opened, back sliding door opened, ALL three ceiling fans on, and our three personal fans plugged in for a few weeks now. When I turn the oven to cook the house stays at 80-81 degrees for hours even after I turn off the oven when I'm done using it. I called yesterday 11/6/12 and left a message for Tina to please get our AC even though it is Fall it has been an unusually hot Oct and Nov and I want the AC fixed ASAP since it been about 3 weeks w/out a working AC. Tina ONCE AGAIN didn't return my phone today so I called the office and asked the lady who answered the phone, if I could speak with Tina's boss. The lady asked what it was regarding and I briefly told her why and how I felt that Tina wasn't doing her job. I was put on hold then the lady said Tina wanted to speak with me. Tina informed me that she received my voicemail at 8am and she put in a work order. Also how John was given my phone number but didn't think he'll have the time to come by today. OK why didn't she call back to tell me this info. I had to call her to find out what was going on. Poor communication and poor customer service on her behalf. She mentioned that she can't force him to come out today. Something how all orders are worked on a urgent basis and how it doesn't matter if it's 110 degrees out that having a AC working isn't IMPORTANT! I told her that if our AC wasn't fixed within the next day or so that I will make a formal complaint against her. Tina said there is no need to threaten her, nor make a complaint because her boss will just tell me the same thing. Now both of my kids have stuffy noses and sneeze and my oldest has a runny nose due to having the direct air from all the windows and fans on them.
Desired Settlement: I want the AC fixed ASAP please! No more putting it off. May be even only have to pay half of my December's rent payment for having to suffer living in a hot and uncomfortable house for weeks with my four month old, almost 3 year old son, and my husband for negligence and intensity on Trident's and Tina's behalf.
Business' Initial Response