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Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brittain Properties meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Brittain Properties include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Brittain Properties
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: November 06, 1990 Business started: 08/24/1984 Business started locally: 08/24/1984 Business incorporated: 07/12/1984 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
http://www.dre.ca.gov/
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943

Type of Entity

Corporation

Business Management
Ms. Sandra Brittain, Owner Mr. James Brittain, Owner/Broker
Contact Information
Principal: Ms. Sandra Brittain, Owner
Business Category

Property Management Real Estate

Alternate Business Names
Brittain & Associates Brittain Commercial J. A. Brittain, Limited

Customer Review Rating plus BBB Rating Summary

Brittain Properties has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1435 River Park Dr Ste 510

    Sacramento, CA 95815

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

8/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently moved out of one of the properties bring commercial manages. After 10 years of living in this property without any incident I was asked to leave and giving 90 day notice after unfounded allegations of drug use were made about me that the company never made any attempt to verify. Now after the extreme cost of moving putting me in debt I have not gotten all of my deposit back. I received $600 out of a $900 deposit after two weeks with a letter stating that they were withholding money for repairs that word going to be made. There was no list of these repairs or estimates given for the cost. After a pre-moveout walk-through and a walk-through upon leaving no repairs were quoted to me as being needed. I called Brittain commercial and found out what repairs needed to be made, painting an outside door, and went to the apartment and made the repair myself. I called Britton commercial told him everything and it made and requested my money back. After three weeks of moving out I still had not received the check nor an itemized list of repairs. In the last 11 days since I have made several attempts to get my money back and have been told the check is in the mail. I have not yet received that letter and then now being told that a stop payment would be put on that check and it would be another week before they could cut me a new one. I don't believe that the first check was ever sent since the first check had no problem getting to me. I have made calls to **** ******** the property owner and have been given the runaround.

Desired Settlement: Unfortunately nothing can make up for the uprooting of my family from the community and neighbors that we've lived with enjoyed being a part of for many years. I would like to get the $300 due back to me immediately.

Business Response:

In response to the letter sent to you, please be advised that we did send a security transmittal with a check for $600.00 to this former resident within 2 weeks after numerous stays were granted as an accommodation past the 90 day vacate notice served by our attorney. We had a contractor submit a proposal to turn the entire unit and only deducted $300.00 to seal and repaint the interior of the patio enclosure to cover all the colored paint sprays....this information was submitted to the resident, along with the remainder of her security deposit of $600.00. After receiving this informational package, the resident went back to the property and entered the patio to paint the interior of the enclosure. She contacted our office the next day to demand the return of her remaining $300.00 we had in the deposit account.
 
We issued and mailed a check for $300.00 the following day after verifying completion of the work. The resident's mother called our office a few days later and said that shew anted the check re-issued to one party since it had been difficult in cashing the first check for $600.00. I advised her they could always go directly to our bank and she would be given cash for the check if they had any problem cashing the check.
 
We waited a few more days for the check to be returned and after numerous loud phone calls, we stopped payment and re-issued a  3rd check. The resident received the check but does not want to pay the stop payment bank fee of $30.00. We have accommodated this resident for over a year and did not disclose what was transpiring in her unit in order for her remain on Section 8 and not become homeless as her mother kept advising our office would happen. I consider this file close.
 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

11/13/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have lived in these apts and have had many issues. Just this last winter the heat went out and was brought a portable heater that I couldn't use because it would trip the breaker. Back in March a water line broke and flooded my whole apt due to a faulty hose, I get Im sorry from them. Now this summer I have asked about 8 to 10 times to fix my A/C and nothing has been done. They kept sending maintance and peiceing it together even when the weather was 100+. After a month and a half they finally decided to fix it right replacing the fan. The A/C still has issues.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Would like to have at least some of the rent deducted for all the inconveince this has put me and my children through. We can't sleep at night due to heeat in this apt, I have bought fans but they keep blowing breakers.

Business Response: Business' Initial Response
Company states (JLS): I am in receipt of your letter dated September regarding ****** ******, residing at **** ************ Drive,*******, Elk Grove, CA XXXXX. I have met with both the resident manager and his supervisor regarding the resident's complaints and below is a brief recap of our meeting: 1. Mr. ******'s heater malfunctioned, an appliance technician was contacted, the part ordered and replaced on the third day. Mr. ****** was given space heaters to use during this period. 2. The supply line to Mr. ******'s toilet "broke" inside his apartment and caused some damage -- the toilet was immediately repaired by a contractor and his flooring was dried per mold abatement protocol by a professional floor cleaning company. 3. Mr. ****** called on June 12th stating his air conditioner was not working, a appliance technician was called out, a part ordered and installed a few days later. 4. Mr. ****** called on August 8th, stating the fan in his air conditioner was not working, an appliance technician was called and the repair completed on the 10th. 5. Mr. ****** was given a credit of $218.00 on August 10th off the rent due September 1, 2012. It is unfortunate that almost everything that could go wrong with an apartment did go wrong, however, management and maintenance acted as quickly as possible and only reflect the two work orders for the air conditioner. This is not a central heat and air unit and when the temperatures outside are extremely high, the apartment will never register in the high 60's. Sincerely, ****** ******

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) 1. The space heaters that were given to me I couldn't use because they kept blowing the breakers in my apartment. 2. The damage from the water was more then $2500.00 in damage. My apartment was not liveable so my kids and I had to stay with my mother. It was 6 days before we were able to move back in. 3. When the air conditioner broke it was almost a month before it was fixed right. 4. It was almost a month before the a/c was fixed right. 5. I was never given a $218.00 credit for September, I paid the full $890.00. I still have the money order rec's.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.