BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Whisler Land Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Whisler Land Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
Type of Entity
Business ManagementMr. Robert Winger, Owner Mr. Mark Whisler, Broker
Property Management - Industrial & Commercial
Alternate Business NamesWhisler Financial Group
Products & Services
Whisler Land Company specializes in property management services.
1825 I St
Sacramento, CA 95811 Directions
PO Box 161266
Sacramento, CA 95816 (916) 446-6663
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (916) 446-6663(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I've asked to have mold removed and caulking replaced in my bathroom in my apartment. The office said they would fix it but no work has been done. I recently added a new roommate to my lease with The ****** Land Company in early October and at the time I received my addendum paperwork, I notified them of a mold and caulking issue in my bathroom. They assure me that a representative from their maintenance department would be by to assess the situation. No one ever came out to check. I called the office about 4 days later to make another request for maintenance to come out and left a message with that department's manager. I still haven't heard back from them. The mold is growing on the ceiling of my shower, has started to grow on the walls, and the caulking for the tub is almost non-existent.
Desired Settlement: All I I would like is for ****** Land Company to fulfill their duty to me as a tenant and have maintenance come out and fix the issues that they assured me would be fixed. I'm allergic to mold and now I have to shower elsewhere since none of the cleaning methods I've tried on my own are working.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: Apartment was rented for one year. Deposit paid $1100On move out two representatives from Whister & Myself as well as myDaughter who was a former tenant as well. Did complete walk through andwas verbally told by both reps that there were no issues with the theapartment. That apt was spick & span. Whistler deducted $60.00 for a "turnover" clean- absolutely not needed as well as $76.00 for blindscleaned & repaired. When Whister was questioned and called at least 15times because they do avoid confrontation of their issues they said therepair was an error and to basically give us a "good residency experience"they sent us a check for $30.00. A call to two of the so-called vendersrevealed discrepencies we are prepared to handle in court if the balance of our deposit is not refunded promptly. ($106.00)Thank You.
Desired Settlement: DesiredSettlementID: Refund $106.00 Due to company charging for work not done.Deposit & rent was paid in good faith, on time & NEVER late.We expect to have our money returned period.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/17/2012||Problems with Product/Service|