BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Indoor Comfort Services Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Indoor Comfort Services Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Frank Finochio, Owner
Plumbers Plumbing - Contractor Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Air Conditioning Contractors & Systems Contractor - Electrical Electricians
Alternate Business NamesA Indoor Comfort Heating & AC Indoor Comfort
Products & Services
Indoor comfort Services, Inc. specializes in heating, air conditioning, plumbing, electrical, and solar service.
Industry TipsHiring a Contractor in California: Essential Tips
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Requested service on a rental house AC unit. Contractor sent never checked attic, freon levels, or took other measures to identify whether the AC was functioning properly. Contractor said it was fine and left with $100 warranty deductible. We hired another contractor to get a second opinion and found that the AC (pump and compressor) were both in dire need of service and that the attic duct work was in complete disarray. Pictures were taken and an estimate of $2400 to get the work done was given to us.
Desired Settlement: Refund of $100 deductible.
Business Response: Company states that the technician went out on a warranty call and checked what was specified by the warranty company. We do have on the invoice that the system does need to be serviced. We have not heard from the consumer since. The consumer called and paid another company to come and they provided her with a list of items that they could sell her. If the consumer let us know that she wanted us to do more other than what the warranty company asked then we would have done it for her no problem. I will be calling the consumer now.
I am rejecting this response because:
We did ask for further service and they said they couldn't do it. Not much more to say even going as far as saying it wasn't hot enough outside to test how cool the air is (wha?). It was an inadequate job and they should be looking out for the best interests of their customers. I am simply requesting a refund for not receiving a service that was requested.
How can an AC company say that they did an adequate job on assessing an ac system when they never even viewed/checked the duct work and they never checked freon levels? Anything that should/could be covered by the warranty company that sent you out should have been assessed.
Business Response: Company is trying to contact customer to come to a reasonable agreement but has been unable to establish contact. Would like customer to contact management regarding situation. Company would have appreciated customer contacting management regarding concerns before taking concerns elsewhere.
Consumer Response: Consumer states the situation was worked out with the company.
Consumer Response: I am rejecting this response because: The customer is very busy and can't be bothered with this any longer. I am simply requesting a refund of the $100 since the service provided wasn't adequate. All necessary service and repairs have already been done on the property (attaching invoice for your reference). There is no additional resolution to this that can be done. Check can be mailed to customer at **** ***** *** **** *********** ** ******
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: Spoke to ***** Finchio owner of Indoor Comfort Services X-XX-XX relayed complaint. ***** Finchio relayed disparaging comments about his employee and was unreceptive to our concern of his authorization of replacing #8 AWG High Voltage Wire/ That was already present and usable according to employee so he could increase his profit( ***** also called backed several times pretending that we didn't talk to him originally in order to cover for his disparaging comments about his employee)
Desired Settlement: $3,000 refund based on unnecessary replacement of wire, 10 year warranty on workship and 2 year club maintenance program.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/19/2011||Problems with Product/Service|