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Full service residential plumbing and well drilling contractor.
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A BBB Accredited Business since
BBB has determined that Earl's Performance Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Earl's Performance Plumbing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 772565.
Type of Entity
Business ManagementMr. Clinton Earl, Owner
Plumbers Plumbing - Contractor Water Well Drilling & Service
Method(s) of PaymentAll major credit cards, checks, cash, financing available OAC.
Refund and Exchange Policy100% customer satisfaction guarantee
Fixed right or its free
Service AreaButte, Glenn, Tehema, Shasta, Yuba and Sutter Counties
Alternate Business NamesEarl's Plumbing
24 hours a day 7 days a week 365 days a year
Products & Services
At no charge we will come to your home and give you a free written quote. If you like the way everything looks we can begin the work immediately...otherwise we charge you nothing...
Industry TipsHiring a Contractor in California: Essential Tips
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3880 Benatar Way Ste 1
Chico, CA 95928 Directions
PO Box 6302
Chico, CA 95927 (530) 674-0330 (530) 824-2300 (530) 865-9010
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (530) 244-3275(Phone)
- (530) 529-5000(Phone)
- (530) 534-1500(Phone)
- (530) 674-0330(Phone)
- (530) 824-2300(Phone)
- (530) 865-9010(Phone)
- (530) 872-7900(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Customer Service
- - Communication/Mass Email
- - eQuote
- - Technical Support
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The installed a well pump improperly which resulted in 6 months later having to pay more money to have it correctly redone. On 9/11/12 I gave 2 checks totalling $2732 for the completed work. I was working and my husband called me over the couple of days it took with the information that the first estimate of $800 and increased with each time someone else came out from the company (at 1 point there were 4 workers here)....they didn't give my husband the estimate to sign until so much time had gone by without water that he would have signed anything to just get water. PROBLEM: did not appear to know what they were doing. In bringing up the old pump, I was told oops they didn't have a safety line on it and it fell BACK DOWN into the well. My husbsand said he watched them try to FISH IT OUT WITH FISHING LINE which obviously didn't work. When I got home I was informed when I stated I wanted the old pump removed they told me it would be just fine that the new pump they put in wouldn't be bothered by the OLD LINE and PUMP left in the well, because they didn't have the right tools to remove it. On 3/23/13 I had no water. CALLED someone who could come out immediately and we were quoted $2400 to replace the pump. It was discovered at this time that ******'s Plumbing had removed a fuse and left on the ground which the new worker said could have caused him to be injured. When he removed the pump that ******'s had installed it had approx 100' of line wrapped around it and the new worker said it would cost more if I wanted the old pump removed and that it NEVER should have been left in the well. Total cost was $2921.50. I was told the pump had been installed incorrectly and was full of sand and mud and from the way they had dropped the pump down the electric wiring was all skinned up and damaged. I posted a review about ******'s work on the internet and received a phone call on 3/25/13 and asked what type of equipment was used to remove the old pump. I said I didn't know exactly what it was called and the worker said well they didn't have the type of equipment needed to remove the old pump and they had called someone who told them it should be ok to just leave it in the well and I said well obviously not because it just cost me almost $3000 6 months after their work because they did it wrong. He stated he would speak to "******" about a refund and get back to me on 3/26/13 which he did NOT call me and then he asked IF they refunded my money would I remove my complaint on the internet. I stated IF they stepped up and admitted they incorrectly did the installation and paid me I would state that the company made it right. I had stated I was talking to an attorney and ******'s employee stated that would be a waste of time to sue and they would like to avoid that. I paid by check which I have copies of.
Desired Settlement: Obviously I would be happy to receive the full amount back that was paid to ******'s because they incorrectly installed the pump...the 1 worker was very rude to me when I arrived home and said wait a minute what you are telling me is NOT what my husband said the other worker told him about paying the bill and what was being done, etc. I have NO confidence in the quality of work performed by ******'s and will not have them on the property. I can't keep paying thousands of dollars every 6 months for water which I felt was the case with ******'s work. My attorney told me if I sue in small claims court I am to ask not for the amount I paid ******'s but the higher amount I paid to the other company because he charged me almost $600 because he had to remove the old pump ******'s left in the well, plus the pump ******'s put on top of it.
Business' Initial Response