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BBB Accredited Business sinceAdditional Locations
Phone: (530) 622-0202 Fax: (530) 622-1890 6080 Pleasant Valley Rd Ste C, El Dorado, CA 95623
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A BBB Accredited Business since
BBB has determined that Conforti Plumbing Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Conforti Plumbing Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 839956.
Type of Entity
Business ManagementMrs. Jan Zygalinski, CFO Mr. Nick Collins, CEO
Plumbers Plumbers - Commercial Plumbing - Contractor Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Water Heaters - Repairing
Products & Services
Conforti Plumbing Inc. specializes in residential & commercial plumbing, repairing of all water heater makes & models.
Industry TipsHiring a Contractor in California: Essential Tips
6080 Pleasant Valley Rd Ste C
El Dorado, CA 95623 Directions
P.O. Box 1090
El Dorado, CA 95623
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Business was contracted to perform a scope of the house before escrow closed. The whole home was not scoped. An agreement to perform a scope of the house was contracted to be performed on Friday, May 17, 2013 at 8:30 am. (Prior to us closing escrow). A scope was performed and they provided us with a USB drive showing the only problem in the lines being in the backyard. We contracted to have the work performed in the backyard for a later date, after the close of escrow. Escrow closed on June 7, 2013. On June 13, 2013 we were billed for another service due to the lines backed up in the house. It was our belief this was due to the outside issue we were made aware of. *****, with Conforti, alleged there was a football sized root ball blocking the lines completely under the home. We inquired as to why we were paying for another scope when it was done before we moved in. ***** was unsure as to why, but agreed the whole house should have been scoped. We contacted our home warranty and they only paid for the work/labor performed, not the scope. We asked Conforti to credit the cost of the scope ($277) onto our work order dated July 15/16, 2013, from the back yard ($3702). Wayne stated they would not credit the cost because he ran into an 'emergency situation' which called for him to drive to Sacramento for parts, and he needed to put a bigger line in than previously quoted. Wayne did not contact us to inform us of these changes to the contract on either July 15, or 16th. He chose to leave the contracted price as the total amount contracted for ($3702). He did not advise us of the changes until we mentioned the cost of the second scope, at which time, he said he was just going to call it a 'wash.'
Desired Settlement: Total out of pocket expenses for secondary scope: Total cost was 465$. Home warranty approved cost of 250$, which included our 60$ deductible. 465-190= $275 credit requested to be applied to bill of 3702$ (making total bill 3427$), or a refund check made out to us for 275$.
Business' Initial Response