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BBB Accredited Business since
Phone: (209) 863-8911 Fax: (209) 863-0607 View Additional Phone Numbers PO Box 1123, Riverbank, CA 95367
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A BBB Accredited Business since
BBB has determined that Action Plumbing & Rooter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Action Plumbing & Rooter include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 725205.
Type of Entity
Business ManagementMr. Mike Lewis, Owner Ms. Shelley Lewis, Owner
Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Water Heaters - Repairing
Products & Services
Action Plumbing is a full-service plumbing contractor with experience in sewer, water, gas and drainage systems.
Industry TipsHiring a Contractor in California: Essential Tips
PO Box 1123
Riverbank, CA 95367 (209) 669-8562
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (209) 525-8142(Phone)
- (209) 669-8562(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: After experiencing the same plumbing issues I had during Action's last visit, I simply asked about their work guarantee and was met with rudeness. I was told by an Action Plumber that the work was guaranteed for 30 days during their last visit. When the same problem happened again I called back Action Rooter and inquired about the guarantee. The female customer service representative replied to my question by saying "I don't know where you came up with that" in a very rude tone. When I pointed out that she was being rude, she replied " I don't have time to play games on the phone, call another plumber" and hung up. I obliged by calling another plumber and will not be using Action Rooter's services again unless I get a resolution.I would like to also point out that the customer service person claimed to be the owner of the company, which is appalling that she would treat a customer of her own business that way.
Desired Settlement: At the very least I would like an apology after spending a few hundred dollars the last couple of times I called Action Rooter. It would be nice if they would provide a future service for free or at a discount since I was forced to use another plumber today at a higher rate.
Business' Initial Response