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BBB Accredited Business since

Summit Orthopedic Specialist

Additional Locations

Phone: (916) 965-4000 Fax: (916) 965-5053 6403 Coyle Ave Ste 170, Carmichael, CA 95608 http://www.mysummitortho.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Summit Orthopedic Specialist meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Summit Orthopedic Specialist include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Summit Orthopedic Specialist
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 13, 1995 Business started: 01/01/1978 in CA Business incorporated 01/03/1995 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Medical Board
1430 Howe Ave, Sacramento CA 95825
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
The number is 39850.

Medical Board
1430 Howe Ave, Sacramento CA 95825
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
The number is 26173.

Medical Board
1430 Howe Ave, Sacramento CA 95825
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
The number is 116074.

Medical Board
1430 Howe Ave, Sacramento CA 95825
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
The number is 84651.

Medical Board
1430 Howe Ave, Sacramento CA 95825
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
The number is 65132.

Type of Entity

Corporation

Business Management
Mr. Chris Yukumoto, Operations Supervisor Ms. Anne Banville, Executive Director Breana Wells, Human Resource Administrator
Contact Information
Customer Contact: Ms. Anne Banville, Executive Director
Principal: Mr. Chris Yukumoto, Operations Supervisor
Business Category

Physicians & Surgeons - Orthopedic Surgery Physicians & Surgeons - Medical-M.D.

Alternate Business Names
Northern California Orthopedic Centers Medical Group Inc. Summit Orthopedic Specialists Medical Group
Products & Services

Summit Orthopedic Specialist specializes in a broad range of general and specialty orthopedic services.


Additional Locations

  • 150 Glasson Way Ste 150B

    Grass Valley, CA 95945 (530) 272-7593

  • 6403 Coyle Ave Ste 170

    Carmichael, CA 95608 (916) 965-4000

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/19/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Sent to collections without being notified I had a doctor bill that I made payment arrangements for. The company and I had an agreement of 25.00 per month and on 10.26.2012 I called for the pay off amount and was told I was sent to collections. I was never informed I would be sent to collections and especially when I had a payment arrangement in place. I want the collection to be reversed since I paid off the balance on 10.26.2012. I pay all of my bills on time and have excellent credit and this company has broken an arrangement agreement and has put my credit score in jeopardy.

Desired Settlement: The collection reversed from my credit

Business Response: Business' Initial Response
Patient was seen and treated in our office on January 16, 2012. Patient was contacted on June 7, 2012 set up payment plan. Payment plan was offered at $50 per month and patient was given a courtesy adjustment of $34.77. Subsequently no payment was submitted or received in June 2012 or July 2012. A payment of $50 was finally received from patient on August 3, 2012. Patient was contacted on August 3rd to notify patient that they were delinquent by one month and needed to make payment immediately to prevent them from defaulting on the agreed payment plan and her account from being turned over to a collections agency. Patient called back and notified our office that they were only able to pay $25 per month however the payment plan for $25 per month was not accepted by our office since the patient was already delinquent her in established payment plan and needed to bring her account current prior to establishing another payment plan. Patient was contacted again on August 24th, to remind the patient that she was in default of the approved $50 payment plan and that her account may be turned over to collections. Patient was again contacted on September 5th and October 3rd with no response from the patient. Patient's account was then sent to collections on October 15th. Patent was contacted multiple times by phone as well as sent statements which were mailed (7/5/12, 8/8/12, 9/5/12, 9/26/12) that included notifications on each statement as well. Finally patient contacted our office on October 26th where patient made a payment in full for the balance and our office agreed to have the account removed from the collection agency. Although our office communicated with the patient on multiple occasions and the patient was delinquent and in default of the established payment plan, our company has contacted the collections company to have the account reversed as a courtesy since the patient made payment in full to bring their account up to date. We also, as a courtesy, confirmed with the collection agency that no credit reporting was done.