BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that HDW Enterprises & Foothill Felines meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for HDW Enterprises & Foothill Felines include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Holly Webber, Owner
Alternate Business NamesHDW Enterprises
Products & Services
HDW Enterprises & Foothill Felines offers feline breeding and adoption services.
Cameron Park, CA 95682 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Non-receipt of merchandise ordered on 9/30 with Priority shipping. No email response and no one ever answers the phone. I placed an order (order #****) on line with HDW Enterprises on 9/30 for 3 cat toys. 1 of 032 Fly Toy Class 3, WiggleLegs Frog @ $19.99. 1 of 098 FlyToy Class 2 - DivingBug Purple & Blue @ $12.99. and 1 of 025 FlyToy Class 2 HareGrub Purple @ $12.99. Total + shipping was $57.96. This was paid with my debit Visa card and the money was withdrawn from my account on 10/1. I sent an email on 10/9 requesting tracking info or an estimated ETA of my order - no response. I sent a 2nd email on 10/11 for the same info - no response. I sent a 3rd email on 10/15 - no response. I have also called the number on my order confirmation 8 or 9 times (XXX-XXX-XXXX)and the phone rings and rings then disconnects with no answer. When I try the number for HDW shown on my bank statement, XXX-XXX-XXXX, I get a message stating the number is disconnected.
Desired Settlement: The best outcome would be to receive the merchandise that I ordered. If that is not possible, I would like the $57.96 that I paid refunded to me.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.