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A BBB Accredited Business since
BBB has determined that Clark Wagaman Designs Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Clark Wagaman Designs Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Clark Wagaman, Owner
Patio Cover Awnings & Canopies Patio Design
Alternate Business NamesC W Designs Sacramento Patio Designs
Industry TipsHiring a Contractor in California: Essential Tips
4300 82nd Street Suite B
Sacramento, CA 95826 (855) 924-2626 (916) 825-4736 Directions
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Additional Phone Numbers
- (916) 825-4736(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I sign and gave a deposit of $1000 to CW Design for the install of a sun room on an existing slab and covered roof patio. I signed the doc on Feb 27 2014. The project was delayed by CW Design at least 7 times. Once for incomplete drawings submitted to the City of Roseville. Then two other times for reasons I am not sure why. Then the project was to move forward in June but got delayed for a reason that there is an non permitted structure adjacent to the new work. Then in late July work was to start but CW Design could not get the product. I accepted the delay and requested a discount which CW Designed agreed to. This was the forth or firth delay in starting the project. Then in August I got another start date, which I again to accepted. Then I was told the product would not be the same as stated in February 2014 and that work would commence on August 21st. By this time I was fed up with this back and forth talk. So I told Mr ***** (the Engineer) that if they don't show on That date then I was no longer interested in them completing the project. I got a call from their workman at 2:30pm telling me that they would not be starting the project until the next day and that they were only coming to look at the project and maybe lay it out on August 21st. I told him that was not acceptable and that work was suppose to start that day.That is when I call the office and Spoke with Mr *******. I told him that they could not deliver the project as promised and to cancel the project and to return my deposit of $1000.00I have call and emailed several time since August 21 and have had not responds.
Desired Settlement: Refund my $1000 deposit.
As of 9/4/2014 we have decided to refund the full $1,000 deposit to Mr. ******** , but
would suggest reading the following which will explain the story from our end.
Any delays relating to this project were completely out of our hands, as is described in
The building department had some issues with the backyard and a pre existing
situation Mr. ******** had, which we have decided to leave out of this response because it
does not pertain to this situation in any way other than it extended the time it took to
obtain necessary legal permits for this project ( 8 additional weeks ).We where however able to obtain a permit
for the structure in question after an agreement with the building department.
The project also required special engineering due to height restrictions,which we obtained
and paid for. All of these things continually extended the time line and or build , completion time.
We order the materials, custom color only offered by one manufacturer and encountered
major delays in the process. Unfortunately our manufacturer failed to notify us of these issues
each time they occurred, therefor we had to repeatedly cancel our install dates with Mr. ********.
In July MR. ******** decided he would like to cancel and we where at that time going to allow
him to do so with a full refund as we had not yet purchased the materials (still waiting for manufacturer
delays). At this time our manufacturer granted a large discount due to the delays . We notified Mr. ********
that we would be happy to pass this discount on to him if he was interested in pursuing the project.
Mr. ******** agreed to give us the chance to build this project with a substantial discount.
We finally received the materials and had an install date set. Our crew was 3/4 of a day behind and
wasn't able to start construction at Mr. ********'s until the following day. We where in contact with Mr. ********
thruout this time frame, notifying him of these changes. Mr ******** got frustrated and decided to cancel the
project one final time. We now have over $4,000 in actual material debt not to mention in house labor, permits, drawings
As stated (and allowed in California) in our Terms and Conditions signed by all of our customers, we cannot be held
liable for delays in material or delays by the building department or any delay that is out of our hands.
The customer has a three day right to rescission and after this time cancellation is not possible without a fee
of not less than 40% of the agreed contract price. We however have never pursued this right and don't intend to ever have
to do so. As consumers please be aware of this right your contractors posses and make sure you are making educated
decisions with regards to your projects. Sometimes construction projects are much more time consuming than any of use
would hope, for that we are sorry but cannot change.
BBB's Final Determination: Consumer accepted resolution offered by the business.