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"Rocklin's Patio & Stove Center"
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
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Additional Phone Numbers
- (916) 632-3800(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB's Business Review on this business is currently being updated. Therefore BBB cannot provide you with any information at this time.
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: The contractor is not performing according to our contract. We signed a contract on Jan 26, 2014 for a sunroom addition. There were some understandable delays in obtaining permits but the permits were obtained several weeks ago and substantial work has not begun on the project. I was told there was a death in the extended family. Then I was told there was a delay in obtaining concrete. Then I was told the sunroom was not built yet. The contractor today told me he was depressed and wanted to leave the country because he does not like the USA anymore. He also called on my answering device and offered a full refund. When I asked him to go ahead and refund the money , the then said he could not and he would go bankrupt. He offered to meet again over the weekend, but could not resolve this issue over the phone. I have paid $12,000 and do not have the sunroom and only an area that was dug out for concrete and a moved water faucet. I asked for a discount due to the delays and he said he could not offer that to me over the phone. The contractor's cell phone has not been working for 2 weeks, he said it was stolen.
Desired Settlement: The contractor offered a full refund and I wish to accept that offer. Clearly he is not reliable in performing the work. I have a voice recording of his call on my answering device offering the refund.
Consumer Response: Consumer states an agreement was reached and contract is in the process of being fulfilled.
BBB's Final Determination: Consumer accepted resolution offered by the business.