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Northeast California

BBB Accredited Business since

Superior Exteriors

Additional Locations

Phone: (916) 989-4262 Fax: (916) 293-9744 View Additional Phone Numbers 7958 Excelsior Ave, Orangevale, CA 95662 http://www.superiorexteriorspainting.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Superior Exteriors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Superior Exteriors include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Superior Exteriors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 23, 1992 Business started: 01/01/1985 in CA Business started locally: 01/01/1985
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Larry Crook, Owner
Contact Information
Principal: Mr. Larry Crook, Owner
Business Category

Painting Contractors Commercial Painting Contractor Painters - Commercial or Residential Custom Tile Painting

Products & Services

Superior Exteriors is a full service exterior painting contractor.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 7852 Peerless Ave

    Orangevale, CA 95662

  • 7958 Excelsior Ave

    Orangevale, CA 95662 (916) 261-7715

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  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (916) 261-7715(Phone)
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Complaint Detail(s)

4/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ****** ****** breached the contract, of the paint used and time frame. When ****** ****** (owner) came to my home for an estimate he gave me paperwork and wrote in detail of everything that was going to be done. He first gave me a time frame of 7-8 days and the materials that were going to be used. All of which was supposed to be Kelly Moore (elastmeric paint-designed for stucco homes). A week later, I called him back and told him that I was going to choose him for the job, I again asked him the time frame of the job, and he told me something different, which was 4 days, which sounded reasonable. When he arrived to my home to begin, he changed his tune to 1 1/2 days, which sounded completely wrong. Since this was my first time dealing with painters, this seemed very strange to me. I then asked 3 of my neighbors, all of which had their paint jobs with the same Kelly Moore brand, they all said that was too quick and I should be concerned. I then called Kelly Moore Paint to see what the proper way of applying their product. They told me that the elastokote would require at least a full day of drying before applying the second coat which was apart of the contract(2 coats). When I asked ******, why he was applying the second coat in the same day, he told me that the paint was dri-fast and could apply within 30 minutes. Basically ****** is a liar, because of the estimated time frame he gave, along with the quote, and using inferior paint. In the following day of work, I told him to pack up his tools and leave immediately. He breached the contract which I entrusted him. For altering the initial agreement we had and trying to rush the job. In the end it is ironic because ******'s last name is ******, which he proved to be. I am not seeking anything, but a negative mark , because I researched his company and he received an A+ rating from the BBB, which was why I chose his services, and that was completely inaccurate. I feel it is my duty for any other people to know that his behavior can not continue.

Desired Settlement: All I want, is for people to be aware of this company. A discounted price is one thing, but to promise a specific brand and time of completion, and a total rush job is another. The company's name should be changed to Inferior Exterior Painting.. ****** is an old man who only worked for maybe 3 hours.. while his two hard working and polite latino workers did everything else.

Business Response: Business' Initial Response
When the estimate was provided to the customer, he was informed that the painting job would take 3 days. The customer has no valid reason for dismissing me and my crew on the second day of work. It is not clear what caused his angry, aggressive, abusive and unpredictable outbursts. The customer displayed unpredictable, aggressive and verbally abusive behavior throughout the job. On the first day, the customer was continually consulted to approve each step of the painting process. I communicated my intentions to the customer during each phase of the painting with politeness and professionalism. I quickly noticed that the customer would approved of our work and express that he was pleased, and then moments later start screaming and yelling at me and my crew. This caused me concern but I continued my professional duty to provide a quality painting service. On the second day of work, again without reason, the customer became extremely aggressive and verbally abusive to the point of yelling at me and my crew 'I want to Kill somebody', 'I can't stand to look at your face', 'get out of here' and 'everyone is a liar'. His profanity and screaming could be heard around the neighborhood and we could do nothing but remove our equipment and supplies and leave the job as quickly and as professionally as possible. When The Customer stopped the job and disallowed further work, he breached the contract with Superior Exteriors Painting. Superior Exteriors invested $1500.00 labor and materials into the job up to the time when the customer demanded the crew leave the job site. The Customer has refused to compensate for any of the labor and materials. All procedures noted on the estimate were followed in the proper order and the work was completed soundly and with professional expertise and skill. Many years of excellent BBB ratings don't just happen but are the result of quality, professional painting services at a fair price.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Here are the key bullet points : a) He did a poor job w/ the initial pressure washing (His reason for not thoroughly washing ALL SURFACES, because it rained the day before.. Rainfall does not equal 2500PSI of a washer) b) He did not use the correct paint type pursuant to the bid - which was the elastomeric paint which requires at least 24 hours to dry. In fact, the crew began its second coat on the first day. In addition, I have pictures of the paint that prove my point that he used the wrong paint and tried to cut corners in order to put more money in his pocket. Given that we now have a partially painted house with about 1 days worth of activity, I question Mr. ******'s aptitude for mathematics and how he calculated his $1,500 labor and materials.

Business' Final Response
The Better Business Bureau has suggested that the customer and the company find a compromise in this conflict. Superior exteriors would like to waive compensation of any type for the labor and materials cost incurred during the painting. Superior Exteriors would like to apologize for any hardship experienced by the customer.

BBB's Final Determination: Consumer accepted resolution offered by the business.