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BBB Accredited Business since
Phone: (800) 284-4983 Fax: (530) 477-5399 View Additional Phone Numbers 1415 Whispering Pines Ln Ste 100, Grass Valley, CA 95945
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We are the industry leader in providing high-quality organic mattress products for the bedroom and bath -- without compromise. We never stop striving for organic excellence or focusing on ways to improve our mattress products and manufacturing processes.
What makes Lifekind different? We make absolutely the purest organic mattress you can buy -- and we can prove it! No standard exists to certify that an "organic mattress" is actually organic. That's why we hold our materials up to scrutiny by qualified certifiers who are accredited according to
the highest standards. By constantly seeking third-party certification for the raw materials that go into our organic mattress products and our manufacturing facility, we provide the real substantiation that proves our organic mattress produsts are truly organic.
Refresh and rejuvenate every night with the luxurious organic purity and comfort your body deserves!
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A BBB Accredited Business since
BBB has determined that Lifekind, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lifekind, Inc. include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
The number is 138146.
Type of Entity
Business ManagementMr. Walter Bader, President Mrs. Jeri Kemmer, BBB Contact
Online Retailer Beds - Retail
Products & Services
Lifekind, Inc. sells the following brand(s): Lifekind®
Lifekind, Inc. offers the following product(s): Air Filters, Certified Organic Mattresses, Organic Bedding, Organic Crib Mattresses and Baby Bedding, Organic Latex Mattresses, Organic Laundry and Cleaning Products, Organic Personal Care and Bath Products, Organic Pet Beds, Water Dechlorinators
Method(s) of PaymentMajor credit cards and personal checks (products will not be shipped until personal check clears).
Refund and Exchange PolicyLIFEKIND® PRODUCT GUARANTEE
Lifekind guarantees that every product is made to the highest possible standards of quality and organic certification. If an item is defective, we will gladly replace it and cover all shipping
90-Day Comfort Exchange on Mattresses
You have a maximum of 90 days from delivery for a one-time exchange on your purchase (not applicable to custom orders). In the unlikely event that your mattress does not meet your comfort
expectations, you may exchange it after you have slept on it for a minimum of 15 nights. This will give your body time to adjust to your new mattress. Please call for details.
Price Changes & Availability
In an effort to be environmentally conscious and responsible, Lifekind publishes just a few catalogs a year. Therefore, prices and merchandise availability may be subject to change. We also sometimes add or discontinue products during the year, so if you are searching for an organic product you don't see in the catalog, please call. We reserve the right to correct typographical or publishing errors in our catalog and on our website, or technical glitches on our website.
Returns and Exchanges
With the exception of our mattresses, pillow tops, and custom orders, any item can be returned within 30 days for a full refund, exchange, or in-store credit, as long as the product is received unused, unopened, and in its original packaging. For example, our pillows can be returned if you do not open or remove their sanitary-seal packaging. Please call 800-284-4983 for a return authorization number and instructions. No returns can be processed without a return authorization number.
Reporting Damaged Shipments
In the unlikely event that damage occurs during shipping, it is crucial that it be reported to us within 24 hours so we can notify the shipper for replacement and/or credit.
Allergic Reactions and Sensitivities
Test for material sensitivities with our free samples. While we do not warrant our products for individual allergic reactions or sensitivities, we will be pleased to send you samples of our mattress and bedding materials without charge prior to your purchase. Your Lifekind mattress is made in a truly chemical-free environment. Our production staff doesn't wear fragrance, nor do they smoke, and no chemically based product comes through our door. Therefore, there is no chance that our premises or your mattress or bedding can become contaminated. In fact, your mattress is made in the only organic-mattress Eco-Factory™ in North America.
Industry TipsShopping Online, By Catalog, Mail, or Telephone
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1415 Whispering Pines Ln Ste 100
Grass Valley, CA 95945 (530) 477-5395 (800) 284-4983 Directions
What is a BBB Business Review?
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Types of Complaints Handled by BBB
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
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Additional Phone Numbers
- (530) 477-5395(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.