BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Gold Country Media meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Gold Country Media include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Joyce Smith, Accounts Payable Mr. Kelly Leibold, Publisher
Alternate Business NamesAuburn Journal Auburn Trader Colfax Record El Dorado Hills Telegraph Granite Bay Press-Tribune Lincoln News Messenger The Folsom Telegraph The Placer Herald The Press-Tribunes
Products & Services
Gold Country Media are publishers of community newspapers, Web sites, magazines and shoppers.
1030 High St
Auburn, CA 95603 (530) 885-5656 Directions
188 Cirby Way
Roseville, CA 95678 (916) 786-8746 Directions
5055 Pacific St
Rocklin, CA 95677 (916) 624-9713 Directions
553 F St
Lincoln, CA 95648 (916) 645-7733 Directions
921 Sutter St. Suite 100
Folsom, CA 95630 Directions
PO Box 5910
Auburn, CA 95604
PO Box 755
Colfax, CA 95713 (530) 346-2232
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (530) 885-2471(Phone)
- (916) 795-8746(Phone)
- (916) 985-2581(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Poor delivery service. Some days we get no paper.Some days we get a partial paper(classified section of Sacromento Bee).I have to call & request a paper each time.We can't seem to get uninterupted service for 30 days at a time. There are 2 households at this address that subscribe to the paper & we both have this problem. I refuse to be on auto pay any longer because of this problem. If you can't fix this problem then I will cancel my subsciption.
Desired Settlement: Uninterupted service for 30 days at no charge to me.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved