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Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that ActionStations, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for ActionStations, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ActionStations, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 11, 2002 Business started: 01/01/1997 Business started locally: 01/01/1997 Business incorporated: 06/02/1997 in CA
Type of Entity

Corporation

Business Management
Mr. Paul English, Owner
Contact Information
Principal: Mr. Paul English, Owner
Business Category

Motorcycles - Supplies & Parts

Refund and Exchange Policy
Please see our return & exchange policy available on our websites.
Service Area
Worldwide
Products & Services

Action Stations, Inc. specializes in body armor solutions for riding on the street and track.


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Complaint Detail(s)

3/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased goods advertised on the WEB. The goods received we very different to that advertised. I purchased two BOHN pants advertised on the web as being identical except for the logo to that normally sold. I received two pants which were totally different. I attempted to negotiate an agreeable outcome. I was instructed to return the pants.As the problem was caused by the company I understood that the cost of postage approx $40 would be reimbursed. The company refuses to reimburse that cost. All attempts to resolve have been fruitless. I have even been told that the company " no longer wishes to do business with me."

Desired Settlement: I am seeking reimbursement of postage costs approx $40 incurred by me in returning "defective" goods to BOHN which were not as advertised. The company admitted the problem. I attepmted to amicably resolve the problem. I was instructed to return the pants. All attempts to resolve the problem including a telephone call from Aust and numerous unanswered email has proved fruitless. I was advised in mt telpehone call' that the company no longer wished to do business with me'. Noting that the problem was casued by that company an extraordinary statement.

Business Response: Business' Initial Response
In July, 2012 this customer purchased 2 pair of our Clearance Item - Bohn Tribal Mesh Shorts. He was not happy with the product he received but stated that he would be willing to keep the product and purchase the Non-Clearance Item - Bohn Tribal Mesh Shorts (and have 4 pair total) if we would cover the international shipping costs for the new order. In order to resolve this matter, we agreed to cover the shipping for his suggested 'fix' and advised him as such. Nonetheless, he did not order the 2 pair he suggested and instead emailed us regularly about the original product he did order and how he wasn't happy with it. After a multitude of correspondence from/to him, and numerous suggested options in an attempt to satisfy this customer, he was advised that if he was not happy with his order and chose not to pursue any other suggested correction of this matter, he could return his order to us for an exchange or full refund of his original order, including the original shipping costs charged on the order. He was refunded in full on August 30, 2012. On our websites our return policy clearly states that return shipping is to be prepaid by the customer.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Summarising my reply to ActionStation's response; The pants in the clerarance sale were advertised as being identical in all respects to the full price pants with the exception that the logo was different. I purchased 2 pairs based on that advertisement. The pants were totally different from that advertised- totally different material. I would never have purchased if they had been factually advertised as being 'an experimental design' or words to that effect. Much later after admitting the mistake the website was updated with a true description these pants. To avoid the current situation I suggested that rather than waste money on postage returning those pants I offered to buy two more of what I thought was being sold at the same price which included freight. I did not receive the offer as stated in ActionStations response- they would pay for the freight. I did receive a very 'strange' email to which I responded asking the writer had he read my earlier emails. After no response and more emails from me I was advised to return the pants-which I did. In returning the pants I included reference to the postage charges I had incurred in returning the pants and as the fault was not mine I asked for a refund of that cost - approx $40. Things went down hill from there. No emails were responded too. No communication. In an effort to resolve the issue I rang ActionStations only to be told a decision had been taken "not to do business with me". I questioned that advice to be told that no, no one had communicated that fact to me or why that decision had been taken. Right now I am $40 out of pocket through no fault of mine. The fault should negate the Returns Policy as the reason the pants were returned was directly attrituable to misleading advertising on the company's web site a fact they acknowledged. I am not sure of the law in USA but in Australia companies can be prosecuted for deceptive and misleading behaviour, false advertising and the like. I ask the owner of ActionStations would he or she be happy to pay the cost of returning defective goods purchased on the basis of misleading advertising ? Yours ******.

Business' Final Response
It is not our standard policy to refund the initial shipping charge on an order. Against our policy, and in the interest of customer service for this customer, he was refunded 100% of his original order in 8/12. According to our return/exchange policy on our websites he is not entitled to return shipping charges being paid. It is stated that "Return shipping to be prepaid by customer." Return of the product was by his choice.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

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