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BBB Accredited Business since
Phone: (530) 741-9300 431 5th St, Marysville, CA 95901
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A BBB Accredited Business since
BBB has determined that D & D Motorsports meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for D & D Motorsports include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
The number is 46745.
Type of Entity
Business ManagementMr. Ronald Davis, Owner
Motorcycle Sales - Consignments Motorcycles - Repairing & Service Motorcycles - Supplies & Parts Snowmobiles Jetski/Personal Watercraft
Products & Services
D&D is Northern California's premier shop for sales of used Motorcycles, ATV's, Side by Sides, Snowmobiles, Personal Watercraft along with service, parts and accessories!
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
431 5th St
Marysville, CA 95901 (530) 741-9300 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Hello I bought two personal watercraft (pwc) and a trailer from D & D Motorsports on April 4 2015 i received a temporary identification for the trailer and a **** of sale for the pwc's and was told i would receive the pink slips in the mail in four to six weeks. so on June 26 2015 almost eleven weeks later i called the dealership back and spoke to **** and told him i have not received anything yet, he told me it must of got lost in the mail and i should receive it in about a week cause they were going to put a rush on it. So again i waited two weeks and i called again and was told it should be here anytime, I also asked him if they would take the watercrafts back for a discounted price just so i would be done with this issue, as i have a homeowners association that does not want them on property without real proof of ownership as their **** of sale is very generic. he replied ill think about it and write you up a quote. now that was two weeks ago as today is july 24, 2015 I still have not received my pink slips, I cannot ride my pwc due to launching i need stickers and to receive stickers i need proper registration or pink slips. right now as it stands i bought over 15 weeks ago, i can't ride my pwc and he can't get back to me on selling them back to them, what should i do. Also my temp identification for my trailer is dated april 4 2014, partially my fault for not inspecting it and seeing it, but didn't expect a dealer to make a mistake like that, which this temp is expired and i cannot move the trailer without proper registration.
Desired Settlement: I would like to get the pink slips or be able to return what i bought for a reduced fair price, I have other people interested in buying the pwc and i cannot sell because i have no way of proving that they are mine. Im tired of dealing with this issue and not sure what else to do.
Business Response: Mr **** did buy skis from D&D Motorsports and file was lost and has temp for trailer, 15 tags on skis, and receipt proving proof of ownership. He called us end of June and asked if we would buy back and we said yes to make a appt. to bring for viewing and we would give a fair offer. He said he didn't use and didn't like the the single seater skis. And asked about DMV and we told him we was duplicating paperwork and would finish ASAP. I understand he wants to sell now and wants titles. He never called or made a appt with me to buy skis. The paper work is completed and been submitted. We are at the mercy of DMV processing center and apologized to Mr **** for delay in getting titles. The skis are lic ensed and can be used anywhere in USA waterways. He should receive paperwork anytime and may already received in mail. Yes it is our fault for delay in getting paperwork and assume responablity. And we agreed to purchase back since he didn't use anymore. We never got chance to do so and paperwork is compelted. Mr **** can call us if he still wants to sell.
I have previously posted on here about 3 months ago about my two personal watercraft and trailer I purchased from d&d motor sports in marysville. I received a reply from you guys and the business although it went to my junk mailbox and I did not reply in time. And that issue was considered resolved. Although it has not been fully resolved. I was waiting on pink slips and registration from all three things. His reply was rude saying I over reacted and probably already had pinks and registration. Once I seen email reply. I still had not received any pinks or registration. I finally received my pinks and registration for both personal watercraft in sept. More than six months after I purchased. I have yet to receive registration or pink slip or license plate for my trailer. It is now way over seven month since I purchased the items. I was first told that paperwork was lost in mail that's why it was taking so long. Now according to dmv investigations in rocklin ca. They say that paperwork was sent back to d & d motor sports because they did it wrong. Or it wasn't complete. I have called **** at d&d and all he does is try and get me off phone quickly. He says he will call me back with info. Or the guy that handles paperwork will call me right back. Or he will just be rude like I'm nothing him. He is very rude. And will not answer when I call. He knows my number because he always says. Yeah your the guy from copperopolis. This company needs to learn how business works. I paid way to much for items I received. The trailer is barely roadworthy and I would like to just get rid of it. But how can I without a registration or anything.
Either finish the job and give me my paperwork or give me a refund. It's very simple.
Business Response: I just Got off Phone with Mr ****. We don't screen calls and always answer calls. It is true we have had a problem with his trailer paperwork. We told him today we have already resubmitted and hopefully this week he will have all paperwork to trailer. We run into problems once in a while with 100s we send in monthly. We told him we would refund for his trailer if wanted. We being a business can not go to a dmv office with any issues. We must send all transmittals to the dmv bundle center. Sometimes it quick and sometimes it sits until processor completes. He picked the trailer he wanted based on what he could afford and was very road worthy. We also make sure lights and drivetrain including tires are in good shape. The difference in trailers is ussally age and condtion. But we offered to buy back if not happy. We have apologized numerous times and feel bad his community says you cant have in thing in his community not in his name? All of his items have temps showing Mr **** is legal owner and could travel anywhere in USA with no issues. I hope this week he has neccesary paperwork and we can move on. I still offer the buy back of trailer if he wants. I know most of what Mr **** is saying is out of Frustartion and genuine a good person and venting on us. We are a very well respected shop that go beyond expections for our customers. We cant do anything to speed up DMV process and sometimes are the scapegoat. I wish Mr **** the best and offer stands anytime to bring trailer back.
Problems with Product/Service
Read Complaint Details
Complaint: On June 27, 2013, I ***** ******* took my 2001 SEA DOO GTS jet ski to D&D motorsports in Marysville CA to have my engine rebuilt. I had picked it up on July 10 2013 where owner **** ***** was one who returned my jet ski to me and he discussed what he had fixed and replaced on it he then showed it started up and ran. Immediately one I had got my jet ski back I went to river to test drive once jet ski was in water I notice I wouldn't start I then call **** ***** he said I need a new battery cause it is not turning over engine fast enough so that I night I bought a new battery July 10 2013 the next day July 11th I returned to the river to try jet ski with new battery once again it will start out of water but would not start in water so I took jet ski back to D&D talked to **** ***** he said that I need to replace the stator, and the water box. I felt I never had these issues before so I wanted a second opinion so on July 12, 2013 I took my jet ski to ********************* in Woodland CA upon diagnostic from ********************* they noticed that carburetor was never rebuilt was not adjust right and that timing of engine was way off (THOOSE BOTH BEING PART OF REBUILD AND PAID FOR AT D&D MOTORSPORTS) so 189.54$ was the total to fix carburetor that D&D miss adjusted and also fix timing that was miss adjusted. PROBLEM #2 After 2 hours of riding jet ski It had broke down after being lied to from D&D I returned jet ski to 4 Season recreational for a second diagnostic they had figured out that when D&D put engine back together they had installed cylinder base gasket wrong and punctured it with a bolt causing it to blow out causing jet ski to break down that cost 356.10$ to fix.
Desired Settlement: A refund of $189.54 to fix carburetor and timing. A refund of $356.10 for gasket they installed wrong. A refund of $170.00 D and D charged for test drive and carburetor clean for a total refund of $715.64.
Initial Business Response