If yes, click here to login.
BBB Accredited Business since
2 of 2 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
SOURCiS, Inc. operates Mexico Bariatric Center, a health care facilitator in for Mexico Medical Tourism.
Request a Quote
A BBB Accredited Business since
BBB has determined that Sourcis, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sourcis, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Shahram Ron Elli, Owner Ms. Kathy Gonzalez, Administrator
Medical Tourism Mobile Apps Search Engine Optimization Services Marketing Programs & Services Web Design
Alternate Business NamesMBC Mexico Bariatric Center Sourcis
Products & Services
This company offers medical tourism to patients in the US and Canada. Also do online marketing and web design services.
705 E Bidwell, Suite 2-111
Folsom, CA 95630 (916) 983-0426 (855) 768-7247 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (916) 983-0426(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I paid my deposit for gastric bypass surgery, and cancel within the time frame given and was asured i woould get my deposit back that was in march. till this day i have not received refund they refuse to give it
Desired Settlement: 500.00
Business Response: Company states: The consumer needs to contact Dr. ***** and we have communicated this to her multiple times. We have provided the contact information to her already. Switching Dr's does not change the fact where the money had gone which is with Dr. ***** when he left our office.
I am rejecting this response because:
Consumer Response: Im trying to look for more
Problems with Product/Service
Read Complaint Details
Complaint: I had scheduled to have bariatric surgery through Sourcis, Inc who is DBA as Mexico Bariatric Surgery in January of 2015. The surgery date was set for June 17th. I sent in a $500 deposit with a contract about the surgery and deposit. I tried to contact my surgery specialist in March and was unable to get a response either by email or by phone. Acutally the phone number kept telling me that it was no longer available. I sent in a letter to the same address that I sent my deposit to and told them I wanted to cancel the surgery. I got a call in April saying that my Doctor had left their program. They said that the Doctor had left with all of the money so they did not have access to it. But she gave me an email address of the person that would help me get in touch with the Doctor. So I emailed her and she immediately responded. She told me that her Doctor did not have any money and did not even have record that I had scheduled a date for surgery. She told me that Mexico Bariatric Surgery had lied to me and that I need to report it and try to get my money back.
Desired Settlement: I would just like to have the $500 deposit back. Since apparently nothing had been reserved or scheduled.
In regards to my complaint #******** with Sourcis dba Mexico Bariatric Surgery. I received a phone call from ********* who was very apologetic to the miscommunication that I had received and she promptly sent my money back to me. I am satisfied with this resolution and do not wish to have any further complaint with this company.
Problems with Product/Service
Read Complaint Details
Complaint: I contracted with Mexico Bariatrics/Sourcis Inc to have a lapband taken out and a gastric sleeve revision. Final payment was made on on April 11th 2013 and I paid a total of $63,000 to MBC through Personal Checks, Credit card and Cashier Check. I have tried to work for months with the Mexico Bariatric Center to let them know I had a problem with my surgery. I was asked to get a fluoroscopic test done to prove that I did not have the gastric sleeve preformed. MBC state the test ws inclusive, and asked to get Endoscopy test. Final conclusion from the doctor states, "No Gastric Sleeve". My endoscopy the more elaborate test states that I did not have a Grastric sleeve even though I paid for the sleeve. I have now been told by the owner of MBC/Sourcis that I am on my own. The surgery doctor states that I should have had a swallow test done right after surgery to verify surgery completed. Since the swallow test was part of the procedure I contracted with MBC it was never completed, nor can they produce one which makes my case more relevant. I never had one done, and MBC can't produce the swallow test. This is a clear breech of contract with myself and the MBC. Mexico Bariatric Center states on their website that they are an industry leader in global medical tourism and weight loss surgery. This company is a third party with no medical knowledge and should not be allowed to schedule surgeries for anyone since they do not take the safety of the patient seriously. There are many complications could have had since this test was not done. I also was placed in a basement after my surgery without any nurses on the floor to help me if any emergency arised. It took a blown vein and a swollen hand to get the attention of someone that I need help ASAP. Please have someone review this business.
Desired Settlement: I would like a complete refund for the pain and suffering that I have endured. I will again have to have the correct surgery to get gastric sleeve completed. $6250.00 is what I paid to MBC. $447.00 I paid for the airfare to have the surgery not completed. $600 for the fluoroscopic test and $1500.00 for the Endoscopy Test. Total Compensation $8797.00
SOURCis, Inc (DBA: Mexico Bariatric Center) strives itself on patient support and care. We are deeply saddened by the experience of ***** ******* ******* with our service, and we promise to do everything possible to resolve this situation quickly and fairly.
|1/7/2014||Problems with Product/Service|