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BBB Accredited Business since

Wil Wright Landscapes

Phone: (916) 409-9306 View Additional Phone Numbers  


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wil Wright Landscapes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wil Wright Landscapes include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wil Wright Landscapes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 07, 1999 Business started: 05/29/1987 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 511292.

Type of Entity

Sole Proprietorship

Business Management
Mr. Wil Wright, Owner
Contact Information
Principal: Mr. Wil Wright, Owner
Business Category

Landscape Contractors

Products & Services

Wil Wright Landscapes offers the following product(s): Company offers landscaping services.

Industry Tips
Hiring a Contractor in California: Essential Tips
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/15/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Wil Wright Landscaping fails to fix warranty issues in the landscaping work they did for my house. I have contacted the owner (Wil Wright) numerous times and have been promised that he will take care of issue but has always had excuses to not make it happen. its been a few months now and he seems to not want to answer nor return my phone calls. He knows of the issue of the artificial turf foundation sinking in and refuses to honor his workmanship and warranty that he promised when he did the job.

Desired Settlement: All I am asking is for him to fix the issue of the foundation sinking in and I will never contact him again. All I ask is for him to honor his warranty and word. This issue is definitely not my doing but the doing of his poor workmanship, install procedures and lack of experience with artificial grass installs. I have already dismissed the cracks in the concrete that have become more than one little crack but has shown up throughout the cemented areas. So please honor your word and be a man. And honor your warranty of 1 year that is all I ask.

Business Response: Business' Initial Response
Company states that he will be contacting the consumer and going back to his residence to fix the issues with the foundation.

Consumer's Final Response
this issue has not been resolved -- the company is horrible please let others know. thanks

Business' Final Response
(The consumer indicated he/she ACCEPTED the response from the business.) Because i do not want to deal with them again.. It took this guy almost a year to try fixing the issue and finally contacting me regarding my complaint. i am displeased and utterly mad..this company half-a*s attempt of fixing it shows the quality of work this business is incapable of.. he comes and doesnt properly level and repack the foundation that the artifical grass is sinking on...im fed up with this guy please tell him to not try calling me again-- I just want to make sure other consumers are made aware of my experience withthis company... I just hope the BBB will retain my responses and share to other consumers the horrible experience i have had.