BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Verde Creations, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Verde Creations, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Josh Peterson, CEO/President
Landscape Contractors Landscape Designers
Industry TipsHiring a Contractor in California: Essential Tips
4120 Douglas Blvd Ste 306-453
Granite Bay, CA 95746 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: According to contract, Verde Creations would schedule a 90 day visit and replace all plants that died. They have failed to replace the plants. Our contract stated that Verde Creations would schedule a 90 day visit where all plants that had died would be replaced. After at least a month, and no contact from the vendor after the 90 day mark, myself and my husband sent several emails letting Verde Creations owner, ****** ******, know that we had several plants that had died that needed to be replaced. It took a very long time to get a response from him, and he asked when he could come out. We gave him a time which didn't work with his schedule, which we understand, but he never contacted us to tell us that the time didn't work, nor try to schedule another appointment with us. At that point, I sent another email, and he asked me to take pictures of all of the dead plants and email them to him. I did as such, but never was told when he would send someone to replace the plants. I sent another email at that point (several weeks ago), stating that we had maintained our end of the contract (paying the full amount due, and in a timely fashion), yet he had not maintained his portion of the contract (replacing all dead plants at the 90 day mark after project completion.) I informed him that if his company did not come and replace the plants that we would have to take outside partners to help us get the contract fulfilled. He had someone out that day to replace some of the plants and pulled the remainder of the dead plants. The man that came to replace the plants said that ****** would be in contact with us to let us know when he would bring the rest of the replacement plants to put in our backyard. I received an email from him on a Sunday 2 days later letting me know he had limited wireless service on a project he was working on in Rocklin, and that is why it took him so long to get back to us. I responded to that email on 9-15-12, asking him when he would be replacing the plants, and have yet to hear from him.
Desired Settlement: We would like the remainder of the dead plants replaced with new plants.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved