BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Sierra Landscapes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sierra Landscapes include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Dennis Wiezorek, Owner
Landscape Contractors Contractors - General
Products & Services
Sierra Landscapes and Designs specializes in landscape design, construction and maintenance.
Industry TipsHiring a Contractor in California: Essential Tips
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: Company does not return calls or honor their guarantee and warranties as I was told. Do not use or trust them. Sierra Landscape is a company that do not return calls or honor their guarantee and warranties as I was told. When speaking to their sales person ******** ******** the sister of the owner, she will specifically tell you that they guarantee their work for a year and if there are any issues to call them and they will take care of it. Once they begin the work they do a great job, but they do place their customers that pay more first; so even though you hire them to do the work first they will select the customer who pays more first to serve. The work is done by the owner ****** ******** and the brother ***** ********, so they are a family owned business. When the work was done it looked great, but after about a month I was having issues with the plants and I contacted ******** but she never called me back. After about a week and a half I was finally able to get a hold of her. I explained to her one of my trees was not flowering like the others, she told me that she come out when she can because she has to work at her other job; she never came back to the house. I also noticed that one of the sprinkler heads was bent and the grass surrounding it was dying, so I contacted ****** the owner to ask if can come out to the house to fix the sprinkler head and look at the dying grass. ****** told me that he would come out the next morning; he never showed up, so I tried to call him again but he did not answer his phone. I pretty much gave up on them. It has been a over a year now so of course the guarantee and warrantee of the work has expired, that is how long it took me to calm down from the lies I received from Sierra Landscapes. They can not be trusted and they do not honor their contract/word. I would not recommend them to anyone.
Desired Settlement: The settlement I would like to see from Sierra Landscapes is honoring their guarantee and warrantee by making the repairs. I would also accept reimbursement for the work I would have to pay for if I was to hire someone else to fix the problem. But, I highly doubt them willing to resolve this issue. I have no confidence within Sierra Landscapes.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.